• FedEx

FedEx

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Overview

FedEx has a rating of 1.2 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FedEx most frequently mention customer service, next day, and delivery date problems. FedEx ranks 442nd among Shipping sites.

  • Service
    1448
  • Value
    1253
  • Shipping
    1403
  • Returns
    893
  • Quality
    1155

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.9%
Positive
4
Neutral
3
Negative
133
How would you rate FedEx?
Top Positive Review

“FedEx Delivery: Swift Service with Some Shortcomings”

guillermo m.
5/1/24

My encounters with FedEx delivery have been a mixed bag. On the plus side, FedEx offers fast and efficient delivery services, often delivering packages ahead of schedule. Additionally, their tracking system provides detailed updates, allowing customers to stay informed about their shipments' whereabouts. However, there are areas for improvement. FedEx's delivery reliability can be inconsistent, with some packages experiencing delays without clear explanations. Furthermore, customer service responsiveness can vary, with some representatives providing helpful assistance while others offer less-than-satisfactory support. Overall, while FedEx excels in speed, improvements in reliability and customer service would further enhance the delivery experience.

Top Critical Review

“3 of 6 misdelivered”

Marion S.
9/9/24

Their deliveries are hopeless. I have no choice in using Fedex, Chewy ships with them. Not only do they misdeliver 50% of the time, but the times it does get here they left the package on the street in the weather and bait for porch pirates. Getting satisfaction, provided you have fooled the computer into letting you talk to a real person, with customer service is non-existent. We will let you know in 48 hrs they say. NOT. File a claim for restitution with the sender who will contact us they say, only takes six weeks. I have to do all the work, in short. Hopeless!

Reviews (2,832)

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Reviews that mention popular keywords

delivery date (175) delivery service (187) delivery company (90) post office (41) customer service (702)
Thumbnail of user ahmedj5
Qatar
2 reviews
1 helpful vote
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April 3rd, 2016
Verified purchase

Satisfied with the service but shipping rates are a bit high. Other than that I like it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brittanyp4
Connecticut
2 reviews
5 helpful votes
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November 18th, 2014

Fedex doesn't update tracking information for days, my package is late or lost.

Thumbnail of user tma2
Malaysia
1 review
0 helpful votes
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February 27th, 2016
Verified purchase

Easy and quick to use. Delivery is almost always on time. Great website!

Thumbnail of user lilliana15
Australia
1 review
0 helpful votes
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December 7th, 2015
Verified purchase

Anxious 84 year old attempting new experience of ordering on line. All made easy!

Thumbnail of user lianeb17
Canada
1 review
0 helpful votes
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April 12th, 2022

J'avais ouvert un compte avec eux il y a quelques années. Je déménage. Puis le nouveau propriétaire commande quelque chose. Ils ne vérifient pas 1) si c'est bien moi (et je suis une femme et il est un homme); 2) ne lui demande pas sa carte de crédit et 3) me facture tout le montant à moi! J'ai dû les appeler à 4 REPRISES et attendre plus d'une heure sur la ligne pour qu'en bout du compte, à force d'erreurs, Fedex ne m'a remboursée qu'en partie! C'est finalement ma carte de crédit qui m'a remboursé le tout. Dans mon livre, ce sont des voleurs.

Thumbnail of user erikl252
Canada
1 review
0 helpful votes
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March 23rd, 2023

Ne faites plus affaire avec cet gang de bandit.Le livreur est passé me livrer un colis que je n'ai jamais reçu.Le livreur à sacré le colis dehors alors qu'il avait juste à le déposer à l'intérieur alors je me le suis fait voler.La compagnie s'en lave les mains et puisque je ne peux pas parler à la compagnie direct qui mon vendu le produit ne son pas rejoignable.On responsabilise le client alors que c'est le livreur qui à fait une job de merde.Je dois faire mes propres démarches pour récupérer mon argent et c'est impossible.Un superviseur m'a répondu qu'il ne ferait rien.En gros je me suis fait voler 200$.Aucun autre transporteur telle que Purolator,UPS ou Amazone donne un service aussi mauvais.Des compagnies de
Millionnaire qui ce fou des êtres humain.On me dit qu'on me rappelle dans les 24 heure et jamais teçu d'appelle. Compagnie de marde!

Thumbnail of user moirad1
Italy
2 reviews
0 helpful votes
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March 7th, 2023

Non usate FedEx, e' il peggiore di tutti!

- Ritardi ingiustificati!
- Customer service non e' in grado di dare delle spiegazione e infomazioni. Non sanno nulla.
- Trattengono la merce per mesi quando ci sono dei problemi alla dogana, senza essere in grado di spiegare il motivo.
- Non ti contattano per risolvere un possibile problema con la spedizione, preferiscono aspettare un mese!
- Se contatti customer service, ti vengono date informazioni diverse, ogni operatore dice una cosa diversa sullo stato del tuo ordine.

Non usate FedEx!

Service
Value
Shipping
Returns
Quality
Thumbnail of user rolandojavierp
Texas
1 review
0 helpful votes
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September 30th, 2023

Jamás había experimentado una entrega tan ineficiente, simplemente mi orden la tienen perdida voy a sugerir a mi proveedor que no me mande nada por esta compañía espantosa, simplemente mi pedido no sabe en dónde está y posiblemente lo vayan a regresar a California, me ha provocado mucho estrés.

Tip for consumers:
Simplemente necesito que mis filtros lleguen o me avisan adónde puedo pasar por ellos.

Products used:
Filtros de agua me urgen

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahb707
Illinois
2 reviews
8 helpful votes
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March 4th, 2021
Verified purchase

I ordered a pound of Panacur granules for my dogs. I had to get a prescription from my Vet. This costs me 489.00. I ordered from California Pet RX. It was shipped and Fed Ex said it was delivered on Feb 4,2021 at 11:44 am. IT WAS NOT! My package is no where to be found. I live in the country and we have not had any theft problems in our area. Our GPS always leads people to our neighbors. Fed Ex said they would contact the driver. That did not happen. I never received not one phone call from Fed Ex. California Pet RX filed a claim only to email me and tell me that Fed Ex denied the claim and closed it out. BULL$#*!. WHERE'S MY PACKAGE! I called Fed X and ask to speak to supervisor... no supervisor. I ask for the name of the guy that delivered the package... they cant release that. I asked to file a new claim... they cant do that. They put it off on California Pet RX. I called CPRX back and they preceded to tell me it was a prescription product and Fed Ex said they delivered it. They told me that they couldn't start a new claim. Finally she put me on hold and said she would speak to her Manager. I was still told it was Fed Exs denied claim. After complaining second time, I was put on hold so she talk with her manager. They agreed to refile a claim. CPRX did there job shipping it to m
Its Fed Ex who is the screw ups. Wouldnt you want your product especially if you spent 489.00? So now we wait. It's a waiting game
I will pay 350.00 for a lie detector test, and when I pass it. Fed Ex can pay for that and my product. If this is not resolved. I will pay them a visit in person!

Products used:
Panacur granules not delivered

Service
Value
Shipping
Thumbnail of user adrib4
Spain
1 review
0 helpful votes
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February 4th, 2021

Compre unos zapatos que me costaron 200€. Me los entregaron y cuando lo hicieron me dijeron que había una tasa de impuestos. Me hicieron creer que el importe a pagar por tasas era pequeño. Un mes después me envían una carta a casa pidiendo que pague 130€ En impuestos y tasas de aduanas. Más de la mitad de lo que vale el pedido.

Tip for consumers:
Busca a otro provedor

Service
Value
Shipping
Returns
Quality
Thumbnail of user user7380
Romania
1 review
1 helpful vote
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June 22nd, 2022

В службе поддержки уверяют, что посылка была доставлена и предлагают походить по соседям, поспрашивать! Кому и куда доставали мой дорогостоящий товар так и не сказали. Это не первый раз, когда возникают проблема с Fedex. В будущем буду обходить эту компанию стороной.

Tip for consumers:
не пользуйтесь этой компанией пока они не исправят качество доставки.

Products used:
косметика

Service
Value
Shipping
Returns
Quality
Thumbnail of user karolg9
Netherlands
1 review
0 helpful votes
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November 11th, 2019

Belachelijk service, heb mij pakket moeten ontvangen al vrijdag, toen door een of andere interne reden mij pakket is gebleven in Frankrijk, op eens bel ik naar klanten service, en krijg te horen dat ze kunnen helaas niet leveren binnen termijn dus mij pakket word pas maandag geleverd tussen 9-18:00. Vervolgens een medewerker in kantoor voor eerder ingepland, die wacht netjes voor heel belangrijk pakket, extra kosten opgelopen. Op eens komt een bericht dat helaas chauffeur was wel geweest maar er was niemand op kantoor, wel verbaasd om dat ik zit hele tijd voor de deur, camera beelden bekeken, blijkt toch niemand te zijn. Ik bel naar klanten service dat pakket moet met spoed per direct geleverd worden, helaas blijkt het niet mogelijk hoewel hun medewerker zit te liggen dat er was niemand op kantoor. Als antwoord van medewerker of ze zien niet eigen auto's route krijg ik te horen dat ze hebben helaas geen GPS in auto's. Ik wilde dan als oplossing een pakket bezorging voor bepaald uur bestellen zo dat ik hoef niet derde keer kosten maken wegens geen service, krijg ik te horen dat ze kunnen niks beloven. Ik kan wel zeker zeggen dat ik raad het niemand aan om te zaken doen met dit fantastisch bedrijf die kan niet eens eigen klanten behandelen en geen normaal oplossingen voor door hun veroorzaakt problemen vinden. Als dat is hoog kwaliteit service uit VS dan ben ik blij met Nederlandse PostNL - geen zakken doen!

Thumbnail of user oscaro10
Argentina
1 review
1 helpful vote
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January 23rd, 2017
Verified purchase

Bueno voy a decir en mi idioma natal
Realmente durante varios años pude comprar cosas que en mi país no tiene o no produce. Y fue Gracias a empresas como esta fue posible acceder
Gracias

Thumbnail of user asiff1
India
1 review
0 helpful votes
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December 8th, 2021

180 km door he mera parcel 4 din se delivery nahi derahe, koi javab nahi milta, toll free me 10 bar lagane ke bad uthaya aur bole muje nahi pata.

Thumbnail of user itzid
California
1 review
0 helpful votes
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March 1st, 2022

El sevicio subio 15dls más y no cumplen con la fecha de entrega, muy caro y no cumplen horarios ni dias para entregar. Pésimo servicio.

Tip for consumers:
Verificar otras opciones o que te den un descuento por su incumplimiento de horarios

Products used:
Documentos

Service
Value
Shipping
Returns
Quality
Thumbnail of user user6927
Colorado
1 review
0 helpful votes
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February 2nd, 2022

ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ

Products used:

Service
Value
Shipping
Returns
Quality
Thumbnail of user niceyunn
Canada
1 review
0 helpful votes
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January 13th, 2022

추가요금 지불하고 이틀 내 배송 시켰으면 쳐 와야지 존나 늦게오네 씨발것들 언제망해? 절대 이용하지마세요. 1년 365일 직원 부족에 날씨 탓만 하는 별 볼일 없는 회사. 전화 연결도 봇이 받음 ㅋㅋ 개 씨발 장난하나

Service
Value
Shipping
Returns
Quality
Thumbnail of user gerards19
France
1 review
1 helpful vote
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April 22nd, 2015
Verified purchase

Certaines pièces ne sont pas disponible en Europe. Grace a Bongo j'ai accès a tout le marché US.

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Shipping - Logistics Management - Supply Chain Management from FedEx Corporation: FedEx.com offers a complete suite of online services for shipment preparation, package tracking, shipment rates and tools tailored to the needs of international shippers...

Company Representative

Thumbnail of user craigt13
Craig T.
Typically does not respond to reviews

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