FedEx

I recently had 3 packages shipped from 2 vendors. Of the 3,1 was delayed twice, arriving 5 days past the 'Standard Transit' date, another was delayed once arriving 3 days past 'Standard Transit' date, and one was supposed to arrive today, but looks to be delayed as well. This is not just a recent issue, it seems that all of my shipments show an expected date that is very rarely met. Not sure if they have staffing issues or what, but it's frustrating to be given a date only to see it delayed time & time again.

Fedex lost my package. They said it's delivered but I never got it. Just because the driver said it's delivered, they take his/her words for it and told me that it's not lost. They literally pushed the responsibilities to everyone else but themselves, it's like they would even point a finger at me and say that I am a liar. This was a very awful experience. I am still a student and I lost a few hundred dollars. I also spent so much time to track down this package. Thanks Fedex for ruining my week.

The driver decided not to stop at our home and instead lied that no one was here. This has happened before but this time the product is perishable and now without trying again it is being shipped back to the supplier. Support was less than useful. I suggested they contact the driver to see what happened and they blew me off. No accountability - and no one ever cared.

FedEx will steal everything they could. People who work at FedEx Intl are trained to be skillful at stealing, extortion, bribery and lie. Once your package is in their hand, they have the collateral to do any criminal activities upon you. They are one of the biggest Mafia criminal organizations in Mexico, bear an international shipping company's name. They also thought they partially control the local government, so they can do whatever they want. If you encounter any difficulties with FedEx, please report your local fiscalia office if they try to charge you extra money or they stole your package.

I am giving 1 start because I can not give 0.3 time with FedEx. 3 time very bad experience. Courier lied he was at my house abd can not contact with me. I have a camera outside so I can proof it. When I call to FedEx they are lying again my package will be Tommorow but it never happened. FedEx now working as a TNT. Previous package came after 21 day from UK?!?!. Was totally damaged.

Paid $110 for a package to go from Michigan to Toronto. I'm not the expert in this, so assumed I was being taken care of in shipping my package.

Apparently there is an issue with customs in Toronto, needing a better explanation with the contents - one pair of used Nike shoes, three used sweat pants, etc. I didn't know. Apparently FedEx doesn't either. The package is coming back to me. And now if I want the money back, I need to open an account. Really!? I paid cash. Easy transaction. And now I need to fill out forms with my personal information. To get my money back!? Sad!

Customer service personal were polite, but zero help. Other than (my words), it's your problem, deal with it.

Not a great impression with my first attempt to use FedEx. Not sure there will be 2nd kick at the can. At least not in the foreseeable future.

My package arrived at 6:32 AM this morning in Greenville SC. Was scheduled for delivery today. Fedex driver pulled in my driveway around noon. Got out with a package but guess what. Not my package. Got back in his truck and left. Obviously my package was not loaded on the truck so another screw-up by Fedex and I did not get my package. It sat on a shelf in Greenville SC all day. Fedex is crap.

Back in the 80s, FedEx was the bomb. It was the new fast shipping and the customer service was excellent. No more, this business has gone so far downhill that I use either the U.S. Postal Service or UPS if I have to send something. Since 2014, I have had issues with FedEx, starting with when I sent something to my son. I phoned FedEx TWICE, each time speaking with them so long that in the end, it was 1.5 hours total on the phone with them and the package was still never delivered. I stopped shipping with them but do receive deliveries from them and oftentimes the package is held up for DAYS at one of their locations. My daughter's computer got stolen by FedEx. Speaking with the agents, you could tell by their feedback that this occurred. I think it got stolen off a truck, from what they were saying, because it was in the warehouse, then on the truck, and never made it to our house (nice neighborhood, things don't get stolen). If you have a choice, use USPS or UPS.

I received a message this morning to call back on a package that could not be delivered. The rude customer service gentleman with a foreign accent said it was an old message from a previous date and I must be mistaken. Except the call was like 30 minutes ago. I do not appreciate being called a liar on when I received the phone call and luckily the issue was already taken care of. Rude customer service.

My FedEx package was delivered to the wrong address. I verified this via picture the driver sent. I can't get through to a live person. It looks like he dropped it off in some hallway. I have no idea where it is.
FedEx takes no responsibility for the package lost. Instead of opening up an investigation, and asking the driver where he put it they suggested I call the seller and ask them to resend another one. Which of course they won't do because it's marked as delivered.

Do NOT ship with FedEx economy.

I don't advise anyone to use FedEx service, misled by customer service, holding a phone for a very long time without any answer, chatting, customer service can't do anything more than track the shipment, which can be done by the customers themselves. More expensive than any other service. Apology to myself because I can't submit the review without give a star, thus I'm sorry to give one star to fedex, because this service doesn't deserve anything.

FedEx attempted to deliver a package that needed to be signed for on days I was not available, not their fault. So I paid them $11.50 to deliver it on a Tuesday. I waited around all day for them to never show up. Essentially, they took my money and never performed the service. So I called to have it rescheduled for the next Wednesday, or I could go pick it up.
They then proceeded to try to deliver it two more times before Wednesday when I was unavailable. Each time I called customer service to find out what was going on and they said they communicated with the branch to ensure it'd be held until Wednesday. Picking it up myself now wasn't an option because I didn't know if it'd be there when I'd have time to go.

It is now that Wednesday. I called to see if my package was en route. Guess what?! It's not!

FedEx: horrible communication, worse customer service

I will not be using FedEx in the future. We were having something delivered, we called FedEx and left specific instructions to leave the parcel by the front door, as no one would be home. They agreed. What do we know? They came, no one was home, so they took the parcel back. We then called, and were told that because it was a mistake, they would re-deliver the parcel. Then the next day we get a call saying we would have to come pick it up from there head office, although we received a verbal promise it would be delivered. Inconvenience and waste of time. They clearly do not communicate messages among each other.

I ordered a brand new phone which ‘mysteriously' disappeared in the warehouse the day I was supposed to get it. The lady in charge even said that the circumstances in which it got ‘lost' were unusual. Huh, lost... FedEx has had a long reputation of employees stealing the packages, especially electronic devices.

I have been receiving text messages from FedEx that your package will be delivered today. It has been three days, and my package has never been provided. So I call FedEx, and they don't know where it is. Not the first time that this happens. UPS is much better with delivery information.

I ordered packages from Amazon and FedEx refused to deliver them. Then told me I had to contact the shipper the shipper then directed me back over to FedEx and they told me they could not deliver down my Rd because part of it is dirt. I have pictures showing they do in fact come to my neighborhood. They have been giving me the run around for the last 7 days and now my package is scheduled to be sent back to the shipper tomorrow and I can't pick it up all because they don't wanna do their jobs right! I called the shipper back and they said they can no longer see the package or tracking number! I called Amazon and they said FedEx has it to contact them well FedEx is not helping me at all! They are pore they don't care about helping their customers.the worst customer service I've ever seen in the 18 years of being in customer service! I do not recommend them at all! Do not use FedEx for nothing. Go to UPS they are the good ones!

If I was able to give a 0 zero I would. They can't ever deliver a package on time. Some people will need it for a specific time not just when yall want to deliver packages. Do your job instead of saying there's an "operational delay" for 3 days straight.

Bought my daughter a gift for Christmas at an auction in the US. Emphasized need for delivery before Christmas and paid for priority. The gift has been stuck at Stansted airport for over a week. No communication telling me what to do to clear it and then I find the wrong value attributed to it (double the auction hammer price). I had phone countless people until I got through to a broker 2 days before Christmas. Even then the gift was not cleared despite repeated requests for an import charges bill to be sent to me. Awful service. Th result is that weeks after I booked the shipment it has still not arrived and my daughter, who I have no seen for many months due to COVID, is without her Christmas gift. These people are heartless.

Not sure who FedEx hires as drivers anymore. I love my UPS and Amazon drivers but Fedex won't deliver packages to my house. I have a long gravel drive that the other delivery services have no problem navigating. I watch my packages stay on their trucks each day and not be delivered. Sometimes they'll leave the package down by the road but rarely to my door, they don't care about residential customers and there is no one to complain to. I will never knowingly use FedEx again if given a choice. Overnight delivery is a joke, I'm lucky to get it in a week and usually only when I change the delivery to be delivered to a local FedEx store for pickup. I now shudder when I hear a retailer has shipped a package to me via FedEx because there is no guarantee that it will ever be delivered. UPS, Amazon must be hiring all the good available drivers because the local FedEx drivers are a joke.

Packages have been ruined due to leaving my

Packages out in the rain. More than once. I have a covered porch, so no reason for this to happen. Laziness and throwing my items across the street at my neighbors. Yes. I was watching. This was recent and then next day said they attempted to drop off and no van was in sight. I was home with all blinds open and could see outside the entire time. Funny thing is there was a rain storm at that time. No signature required on my package either. Hmmmmm. Even customer service said that was odd.

I saw the Fed Ex truck arrive today and opened my door to pick up my package a few minutes later. The package was halfway down my sidewalk. NOT at my front door as indicated on the delivery details. Poor service Fed EX!

I didn't get my order package
They already show a message on my Amazon account has been delivered. I have a camera in front of my house and didn't see anyone drop off a package at that time.
It's a terrible thing with a FedEx delivery person, Need to study how to service to customers And make sure the name & address before they drop off
So wired

This isn't the first time, but multiple. I live in NC. Shipped from VA, less than 7 hours away. Goes to MD 8 hours away from me. Then to WV, 7+ away. And still sitting there. Expected delivery date come and gone with no available update.