website thubmnail of FedEx
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California
2 reviews
0 helpful votes
Follow Michael L.
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FedEx is constantly losing my stuff they deliver it to the wrong place in an apartment complex because they can't read the numbers on the buildings and the doors before they dump something off somewhere. I will not be doing any more business with themBecause twice they lost packages of mine a $70 one and a $60 oneSo I'm done with them.

Date of experience: July 21, 2023
Canada
1 review
1 helpful vote
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Horrible Service
December 1, 2020

Every time i call in, i receive different information about what i can and cannot do with my packages. When i attempt to escalate to a manager, I was advised by the representative that they have been instructed to NOT transfer calls to supervisors. Rather than allow me to reschedule a delivery, they are returning my packages to the shipper. Horrible customer service and policies.

Date of experience: December 1, 2020
California
1 review
0 helpful votes
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Too close to quitting time
October 15, 2021
Updated review

Eventually had to go the FedEx office and pick my package up. Turns out our neighborhood is near the end of their daily route, and by the time they got close it was too close to quitting time so they headed back to the barn and kept scheduling the delivery for the next day. Meanwhile I have to stay home so I can sign. Unbelievable.

Date of experience: October 15, 2021

Fedex can't seem to find my house
October 5, 2021
Previous review

Yesterday (Monday) - I was told that my package was out for delivery so I waited all day because I have to sign for it. It never arrived although we saw the Fedex van driving around our neighborhood.
Today (Tuesday) - Fedex says this is the new delivery date and that my package is again out for delivery. Again I had to hang around all day. Again no delivery. Again we saw the van in our neighborhood. It never came down our street. Does the driver not know how to read a map?

I called to complain. The guy said tomorrow for sure. We'll see. Not optimistic. Feeling trapped at home due to Fedex incompetence.

Date of experience: October 5, 2021
District of Columbia
1 review
0 helpful votes
Follow David P.
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Hit or Miss
February 10, 2022

Fedex has become a hit or miss delivery service. A real coin toss if you get your package on tkmeor not or not at all. Over a month ago they lost my $1400 phone and still looking for it. Now I'm waiting on another pricey item that's couple days late. I don't understand why people use them as if the package isn't late it may not show up at all. Every day that I call about the where abouts of my package they say the same thing "it's on the way to the next stop and I'll get it today. BS

Date of experience: February 10, 2022
Ohio
1 review
0 helpful votes
Follow No name N.
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Whoever is running the north Jackson center should not be working there anymore you can't have this many bad reviews and blame it on customers being picky come on! Two different packages same crappy shipper (fedex) things say delivered when you are home and know they definitely were not and you can't talk to anyone anymore on the phone shouldn't things get better with time instead of worse!

Date of experience: July 26, 2022
Pennsylvania
1 review
0 helpful votes
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They never deliver on time they use excuses like (Address) address unknown sorry lived here 20 years or (pending) running late or (rescheduling) don't have reason. I get txt message everyday they are going to deliver then get another saying delayed till next day. I have received 10 messages in 4 days and still no package now received another message saying delivery is set for Tuesday I'm not holding my breath

Date of experience: March 28, 2022
Netherlands
1 review
1 helpful vote
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Terrible service
November 7, 2022

Parcel is only offered once. If you are not at home (eg due to travel or holidays), the parcel will be returned after a week.
Contacting customer service is dramatic. You get no further than an automatic telephone menu that does not help you further. You cannot speak to an employee. Worthless service.

Date of experience: November 7, 2022
Texas
1 review
0 helpful votes
Follow Beth S.
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Guarantee is worthless
May 24, 2022

On March 2 I mailed an important document to be delivered by March 4. It was not delivered until March 8. In the meantime, I spent more money to send it again. I called FedEx to get a refund back in March and they said to wait a few weeks. I forgot about it until May and then called back. After speaking to 4, yes 4, different people in 4 different departments I was told that my window to file for a refund had expired. Apparently, I had only two weeks. Was I told this in March when I initially called? NO. The FedEx guarantee is worthless. Never again.

Date of experience: May 24, 2022
South Carolina
1 review
0 helpful votes
Follow Rick W.
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I have a service company and one of my trucks broke down, so I had to order a radiator which was delivered by FedEx. When the radiator came, the first thing I noticed was the box was ripped and damaged. Before I even opened the box, I took pictures and then when it was opened the radiator was broken. Of course there is no way to reach out to talk with a live person. So I filed a complaint, and of course I haven't heard anything about this yet. This is not the first time I received damaged items delivered by FedEx. In my opinion this is the worst delivery company it is. No use to complain, because they will never get back to you, the company that I ordered the radiator from sent me a replacement (rushed) by UPS and it came on time with NO damage.

Date of experience: January 22, 2022
Indiana
1 review
0 helpful votes
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Absolutely incompetent
November 13, 2021

Absolutely incompetent. Used a "damaged label" excuse twice to add 1-2 day delays. Tried to change it to a pickup instead of a delivery where the pickup site was only 10 miles from the logistics center, and the automated response added another 2 days to the delivery date. Are you kidding? The website is horrible. It took my wife almost 2 hours just to set up the delivery in the first place because every option times out and isn't available. They just revert to the covid excuse even though the majority of their problems are resulting from automated systems failing to perform. Do yourself a favor and use any other shipping company before FedEx.

Date of experience: November 13, 2021
Oklahoma
1 review
0 helpful votes
Follow Kathy L.
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Walmart uses Fedx and they are notorious for delivering to anywhere they find a package. Oops. Missed that house. I'll just leave it here so it's off my truck. You suck, Fedx. You finally found a driver who thinks. Don't let her go. She took a picture of my house and said it will show up now when my address is punched in. About time.

Date of experience: June 26, 2021
New Hampshire
1 review
0 helpful votes
Follow Andrew R.
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I ordered 2 packages on the same day. Paid for 2 day shipping on both. One from the west coast and one from the mid west. Today the California package arrived, a day late but understandable give the state of things. What has me irate is that the other package sat in the same center as the one that arrived today, not for 1 day but 2. It is now Friday (4 days after the package left the shop) and the emergency repair parts I need won't be in until Monday at the very least. No refund, nothing done about it just a half hearted sorry. If you're going to offer a service at least make an effort. I would not have been mad if the package was going to be here tomorrow, but they don't do weekends at the FedEx.

Date of experience: March 19, 2021
Canada
1 review
3 helpful votes
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Read this well: if you don't have a credit card, you CAN'T receive your package. Just can't. They will hold it and don't even offer another way to pay apart... find a somebody with a credit card!?!
I what $#*!ing insane unfair monopolizing BS shipping world we live? Its pure totalitarian shipping method, bunch of crooks that have all the right... it should go in court. I will try to do a class action against these scums. They stole my package. Greedy $#*!ing bastards.

Date of experience: October 25, 2022
Texas
1 review
0 helpful votes
Follow David B.
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Tracking # *******56947
December 13, 2022

I sent a package from Houston, TX to Ft. Pierce, FL. It weighed 60 lbs. It cost $200.00 to send it on 12/8/22. The lazy delivery person intentionally went to the door with the wrong package. Returned to his FedEx truck and the drove off WITH the package still in his truck. Are there NO MEN to do this work? Or only dope heads in FedEx's employ?

Date of experience: December 13, 2022
Canada
1 review
0 helpful votes
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The lost hat.
January 13, 2016

My son in law is a huge Minnesota Vikings fan and I ordered a Helga hat for him for Christmas. The hat never arrived, BongoUS was so professional, they tried their best to find the hat. But sadly the company I ordered from simply ran out. My refund was quick and efficient. Would use BongoUS anytime. Thank you.

Date of experience: January 13, 2016
Washington
2 reviews
0 helpful votes
Follow ROBERT F.
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I live outside of Seattle WA. For the past several months I have had 3 deliveries that need an adult signature. Once the delivery gets to the Seattle area is goes back and forth to 2 different sites and I usually have to wait a week to get it delivered. That is my problem today. I am waiting and waiting and waiting. No one to call.
I will only try to use UPS from now on.

Date of experience: January 28, 2022
Virginia
1 review
3 helpful votes
Follow Griffin Y.
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I have never used a delivery service with such terrible delivery time. I ordered a new skate board last tuesday and the tracking said it would be there on Friday. I thought great, but then they switched it too Sunday due to weather. I thought that is fine, still decently quick. But then they switched it to Monday, then Tuesday on until Thursday whereas this point im not even sure if i will get my package and im just worried that i wasted 56 dollars. Its incredible how even though it came from Florida, Which is a 11h drive to where i live, becomes over a week to deliver. Its complete nonsense.

Date of experience: August 13, 2020
Florida
1 review
0 helpful votes
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Poot service EVER!
March 25, 2022

They mark your package as delay because they "intent to deliver and no one is home", LIES I was home, actually they deliver one package in the morning. Apparently, they forgot this one and mark it as it show in the picture below. They don't even appear near your home on delivery date. Packages are always one or two days behind.

Date of experience: March 25, 2022
New Jersey
1 review
0 helpful votes
Follow Mehak L.
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It happened with me and my aunt. We paid for international priority shipment for a power of attorney. It gets stuck in customs for weeks. Probably because they lump it with other parcels which need clearance. On top of that there is no update on date of delivery. My documents were time sensitive because they needed to be produced in court. They were not delivered on time.

Date of experience: December 28, 2021
Arizona
2 reviews
0 helpful votes
Follow elly e.
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FedEx drivers are lazy bastards they claimed 3 attempts to deliver my package without dropping off the package this morons never tried to stop they just pass by and drive away this $#*! sucking $#*!s will never have my business again

Date of experience: June 3, 2023

Overview

The reviews indicate a predominantly negative perception of the company's reputation, particularly regarding its delivery services. Customers frequently express frustration over significant delays, misdelivery of packages, and inadequate customer support, often describing the service as unreliable and unresponsive. Positive aspects are notably absent, with many reviewers highlighting a lack of accountability and poor communication from the company. This consistent pattern of dissatisfaction suggests a need for FedEx to address operational inefficiencies and enhance customer service practices to restore trust and improve overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,528
value
1,323
shipping
1,472
returns
940
quality
1,219
+604