FedEx

I sat home 3 days waiting for work laptop as it required in-person signature. Multiple calls after online status wasn't accurate or updated. Couldn't get resolution & being told I would get updated which never did. Finally reported was at local dist center but nobody there could locate. Lost? I would suggest conveniently "misdirected". No help, no human, no escalation, no follow through or ownership. Robotic scripted responses from the only phone number they have. HORRIBLE experience and to think they made their mark initially by offering customer service. Another US icon poised to bite the dust.

I had a mail forwarding account with Bongo US. An item arrived from the Department of the Treasury. I did not know at the time that this was a check. I forwarded my mail in a batch as usual, but this item was not included - I contacted BONGO and they did not know where it is... So how did it go missing from a sealed DHL envelope? Only if it never got put in in the first place... Clearly someone in their firm stole the check. Never use BONGO US - they will steal your mail! Bad bad review. Terrible company.

There are no words foul enough to describe the laziness of Fedex delivery drivers.
Packages are dumped anywhere in an apartment building with zero notification that the package is there.
It justs sits there to be stolen.
There is no management at Fedex because they are getting worse instead of better.

Each and every time one of my retailers send me packages through Fed Ex I never have a successful delivery. The drivers lie and say they attempted delivery because they are backed up. They also have you waiting an entire day instead of giving an estimated set of hours to expect package. They leave packages at your door even if you live in a multi family building. They do not ever follow delivery instructions. O and let me not forget its terribly hard to speak with a customer service rep because of the IVR. Once you do get an agent the agent have no power when it comes to delivery instructions. I asked to hold my package so I can pick it up they told me I cannot do that because it has to be delivered. So it's no way to prevent them from messing up and still hours later i do not have my package and tracking has not been updated.

I was supposed to receive my package from FedEx on May 24,2023 but i didn't receive my package on that day. I track my package on FedEx app. I have to wait for schedule delivery but they don't deliver my package to me on time.

We purchased art at an art auction in November and was looking forward to having it delivered today (January 8,2023). We received an email stating it was delivered this morning at 9:29AM. It was not at the front door as the email stated. Further, a photo showing "proof" was attached. The photo was blurry and showed concrete with a small object on the corner...not sure what it was, but not our package. The driver clearly was lazy. I immediately contacted Fedex to get them to message the driver, but they refused...saying they're not allowed to contract the driver. I completed the report and will contact the Art Dealer Monday. We live in Land O' Lakes, Florida. Fedex clearly does not care. They used to be a really great company, but no more! I have attached a photo "proof".

FedEx says that it takes its time very seriously?! I ordered a TV from Walmart and it got delayed for different times. Every leg of its trip it got delayed. At first FedEx said it'd be a day early then it got delayed another day then delayed another day then delayed another day. I always put FedEx on top but now I think they got pushed down to the bottom as to who is the fastest delivery service and reliable. FedEx to me is no longer a reliable service many of the packages that I've shipped or received has been delayed many acquaintances their stuff has been delayed so this is the TV is not just one isolated time it's just an example and I'm very disappointed in FedEx

I supposed to get my package last Thursday (08/13), but I did not. I waited to the next day (Friday) and stayed home all day waiting for the package because it needs a signature, and no one showed up. Then I call the customer service and they said they gonna open an investigation and the package will be delivered on Monday. Then I waited till Monday and no one showed up, I called the customer service again at 6 pm to ask why no one showed up yet, and they told me that I'm gonna get my package today (08/17), I stayed at home for all day long waiting for my package, and no one showed up either. This is really extremely bad. The package was delayed for more than 5 days because of FedEx, and I missed giving the gift for my daughter because of that. It made me very upset.

They have now list two packages in two weeks. Their customer service people have hung up on me twice and refuse to let me talk to anyone who can get something done. They also refuse to refund my fee despite the fact they lost two pack

I received my package but not the whole package.
I have been trying for 3 days to get the rest of my package from Fed Ex. I went up to Fed Ex company in Austell and was told they can't find my package it's there but they don't know where it is.
I ask to speak to a manager they don't have a manager on duty or busy. I will never order from anyone that has anything to do with this company.

If there is 0 star, I would definitely grade their service. I got a text 11:30 this morning say my packages are ready for pickup after 4 months I asked for package held in the local office. On the Dec. 23,2015. I was told my packages would be returned back to sender but the truths is those package were in the memphis, Fedex lost and found center and never let me know where they are exactly until I got the pick up message this morning and called to figure that out. And they will charge me more for reshipment of those packages. Fedex always didn't admit they make some mistakes in my case and never let the customer know where the packages locate until I ask. Meanwhile, ask customer to pay more to get packages back.

I shipped my Tv through fedex a couple of months ago to Los Angeles, the TV arrived damaged, filled a claim online with FedEx and they still haven't reimbursed me for the damages. They have been giving me a round around, claiming that the documents that I filled were not acceptable and occasionally refusing to speak to me on the phone whenever I called. It's been a terrible experience for me. The shipping cost was 200 dollars plus and I paid more than 1400 for the time. It's been more than two months since they damaged my television and they are still giving me a run around.

If the driver doesn't want to deliver…They indicate you weren't home. BS, we were home with the door open and waiting three different deliveries throughout the past year and that is what the website message said. The driver just simply writes that you weren't home even though you were these guys need to get their $#*! together.

Worst shipping service ever order the part from Indiana had it shipped to Sparks it's an 18 Hour Dr. 8th day still waiting tracking number says package is pending somewhere if you're gonna have something shipped and you need it don't go through FedEx they are the $#*!ing worst

This is the worst freaking company. They lie about delivery dates, you'll pay for over night and they never make do on delivery promises. They lie and say they made the delivery and no one was home. They won't give you your money back. And the supervisors are. I help. This is by far the worst. I never had a problem with Amazon, UPS, or DHL. They will never get my money again.

Fedex lost half of the package we sent to an Embassy in Ottawa and the other half arrived in a pretty bad shape. They denied my claim saying that the package was not properly packed although that is not the case. We sent them a few pictures which were self explanatory but that did not matter to them.
We not use their services again.

FedEx is the worst for caring about where they deliver your package. They left my package in the middle of the front edge of my porch in full view of the street. They have also left packages in my driveway, and in the middle of my neighbor's driveway. All of these would've been so each to steal.
On the other hand, UPS always places the packages behind one of the pillars or on the bench.

Ordered and had delivered broken 3 televisions in Florida and the super said they were *having problems* with drivers there. So we moved to WV and I placed 3 Walmart orders, got notice one was delivered but we didn't get it. Turns out the label had transposed numbers on it and the address doesn't even exist, so he left it next door. I called Walmart and told them to change the address on the ones coming because FedEx won't let the customer and he said he would. Today I get notice 2 items were delivered, again to the wrong address. Son went next door, again not the right address and we put a huge cardboard sign on porch for said wrong address. Again he took it next door, to an address not remotely close, and she told him it goes here and since he had taken it off the truck, he refused to back up 100 feet and deliver to the correct address, and not only that he told her to *just keep it since it's Walmart*

FedEx box truck hit twice.my mailbox and the driver as witnesses by the roofing company across the street, returned, saw the mail box on floor and drove away
I called and they treated me as I was a liar, they could not track the truck as if they delivery a lot of boxes, they did not even. Open a case. I'm looking for a way to get my mail box installed back by Fedex, this is a crime, any regular citizen will have tati pay if they do something similar, this guys deserves to go bankrupted

The last couple times I have ordered and it has been shipped through fedex it has been a problem. First time was a pair of shoes that I never received so fedex had to replace them. Second time was another pair of shoes that kept getting delayed. When the shoes finally made it I didn't get a notification I just checked the mail and there they were. Third time I ordered furniture and the delivery date was changed three times but the website shows it's in transit. I called and it hasn't left where it said it was in transit from. Poor poor service and definitely an inconvenience!….

Lol! Is all I can say I was looking out my window watching them drop my package off he just throws it at my door onto the porch he littler couldn't walk two more steps to sit it down? Crazy lol u sit in a dang truck driving u can't at least walk it to the porch? Im a Pediatrician I'm on my feet ALL day the fact that I'll do this to peoples stuff is insane clipping a pic of him driving off

We are at home. No one even came to the door. The truck bed they left it in is 200ft from my porch and we dont drive it, it has flat tires and junk in the bed. I had to go on picture proof to find it. Such shifty service!

FedEx driver left my package outside my business after hours and he even signed for it with my name, I have spent hours trying to reach customer service, when I finally opened a case, without any notice they just decline the claim arguing that during covid-19 drivers are "allowed" to just leave packages outside businesses after hours if they feel like it. It was a $499 generator that I needed for work. Great job FedEx I'll keep it in mind.