FedEx

Their deliveries are hopeless. I have no choice in using Fedex, Chewy ships with them. Not only do they misdeliver 50% of the time, but the times it does get here they left the package on the street in the weather and bait for porch pirates. Getting satisfaction, provided you have fooled the computer into letting you talk to a real person, with customer service is non-existent. We will let you know in 48 hrs they say. NOT. File a claim for restitution with the sender who will contact us they say, only takes six weeks. I have to do all the work, in short. Hopeless!

My first issue with FedEx is the estimated delivery date. FedEx has said that my package will be delivered by "estimated delivery" then that time will come and pass then hours after they will update that estimated delivery date for hours or even days later. This has happened multiple times, but the most recent time I needed the package by the date it estimated. I went to the location where I had the package delivered 3 times today expecting to receive said package but no I checked the tracking hours later, just for a new expected delivery date. So, I called FedEx to sit on the phone telling anyone who would listen that I would drive to wherever I needed to go I just needed the package. I did this for half an hour while being put on hold multiple times until I was eventually told "We have your package, but you can't come pick it up. It "should" be delivered tomorrow."

Received package from GoodChop, sliced open on the side not the normal seam. Driver delivered it opened and missing steaks. I have it on video and pictures from camera. You can see the slit on the side by the blue label print. FedEx will not cover costs of missing steaks. You can't even tell this is a FedEx driver except for the truck, no uniform like UPS.

They guaranteed 2 day shipping and lied about it. They left it in the next county for ovet 12 hours and had no intention on getting me my expensive package on time because nobody there is held accountable! This is not an isolated incident! They shouldn't make claims like 2 day guarantee when they can't come through. Never order a gift or anything you need on a certain date at a certain time through FedEx because they are unreliable and do not care if they piss you off! If they ever go out of business it will be well deserved!

FedEx starts his new hires $18 per hour and forgets his veteran employees who have been there 4,5 years even longer and pay them the same as the new hires. Not fair at all. You can't pay them the same. The new hires get trained by the veterans. Pay should be different. Mr. Cooperate or C. E.0

Please don't waste your money on using FedEx for overnight delivery. I waited 6 days and had to go to the South Holland facility to retrieve my package. Oh the customer service was non existent. You either deal with people with bad attitudes or those that give false information without any repercussions.

May delivery time was between 9 am and 11am the truck passes me two times wit out stopping after that FedEx change delivery time before 8 pm. that was critical parts deliver with signature required. Now i have to waste my time. Shame of you FedEx

Horrible customer service. They sent me several past due statements. My sales agent has been trying to resolve this issue for OVER A YEAR! I called them and it took 3 agents! None of which spoke english. They can't transfer calls, they can't call you back, there is no supervisor on site, etc. etc. Just a joke! Oh, and come to find out the balance is 0. THEN WHY HAVE YOU BEEN HARASSING MY SALES TEAM? Bunch of clowns!

Package received at local terminal on Monday and schedule for on Tuesday. Package not delivered. Package schedule to be delivered on Wednesday and not delivered due to operational tempo. Package schedule for delivery on Thursday and not delivered. Call FedEx they said would be delivered by 8:00 pm and not delivered. Call FedEx again and was told FedEx ground had till 10:00 pm for ground delivery. No Delivery, how many more stories will there be before I receive my package. Next time I will use UPS since I have never had a problem like this with UPS!

I spent over $600 trying to get one little vial of medicine that needed to be refrigerated to the Philippines in 4 days. FedEx promised 3 days with their International Priority shipping. We are now at 6 days. The medicine is ruined at the shipment is still sitting some warehouse in the Philippines. Horrible. I would give 0 or negative stars if i could.

I wish there was an option to grade FedEx a negative number. This company has gone from the very best dependable delivery service to the absolute worst in the country. The individuals that deliver the packages are either blatant liars or the company has become dishonest and deceitful. For the fourth time in a row, I was suppose to have a package delivered to my condo and was texted that it would be arriving. We purposely waited at home for the package. We live in a condo, so we never received a call from our call box from the deliverer. Nor did anyone come to our door and knock or ring the door bell. Then they left a text that they were unable to deliver because no one was home to accept the package. A complete and total lie. This is the fourth straight time this has happened to me with a FedEx delivery. I would recommend using UPS, DHL, even USPS before I would ever use Fedex to mail a package.

Three packages all from different online retailers. One spent two weeks in limbo, another one week in limbo, and the third is still in limbo marked as "On Vehicle Out for Delivery" at the start of the day just to end up marked "Operational Delay" at the end of the business day. Of the two packages that have been received one was completely destroyed. The other box had heavy items in it and weighed roughly 40LBS. The box was completely destroyed and was wrapped in half a roll of packing tape to keep it together. The plastic and aluminum food containers inside were dented and cracked. And the shipping label was destroyed at some point in the process because a new label was put over it. I shudder to think what the third package is going to look like when it finally gets here.

Once again, FedEx has proven they are completely incompetent. They are lazy, have no work ethics, no integrity, and are liars. Was to have a delivery by the end of day 7/26/24, but because we are far out in the country, the driver didn't want to have to drive all this way on a Friday evening. So they made some excuse not to deliver my package. Then, they were to deliver it 7/27/24, between 10 AM and 2 PM. Guess what? NO Show! Now the tracker reads by end of day again. Being Saturday what do you want to bet they come up with another excuse for not delivering the package. I hate to say it, but for now on if you are a seller, and you use FedEx. You will not be getting my business, unless you can guarantee another carrier will be handling the package. As for me I plan on boycotting FedEx, they will never deliver another package to my home again. They suck.

I'm sitting here after noon waiting for a package that requires a signature and was supposed to be delivered between 8:30 am - 10:30 am. Once 10:30 am passed, I could no longer track the delivery truck via FedEx's delivery map. Now my packages is to be delivered by End of Day.

WHY have a delivery map if it isn't available?

WHY do customers require signatures? NOT because they expect their clients are going to steal the package; because they fear a FedEx employee might steal the package. The signature is to ensure delivery.

WHY are FedEx customers inconvenienced having to wait for a signature required package and have to pay additional fees for signature required packages... because we don't trust FedEx (as is very easily displayed by the 89% 1 Star reviews on this website).

FIX YOURSELF FedEx!

It's a shame you can't give zero stars. Had a priority package that was supposed to deliver on 8-23-24. Failed attempt so, FedEx site shows package will be delivered Monday (8-26) by noon, then by end of day then delayed. Tue (8-27) same thing. Looked at site and saw where delivery was attempted once on Monday and once on Tue. Complete lie by the delivery driver. After a lot of calls to customer service, and no one willing (capable) to help I had to drive from IN. To KY., talk with the person at the FedEx location. She got the driver on the phone. He didn't know I was listening and proceeded to tell the lady he made an attempt Monday and Tue. I called him out on it, and he stuttered and stumbled. After realizing he was caught, he finally delivered the package. Why would FedEx keep employees who lie? It's obvious he was trying to get his quota without working and used a "signature required" package to do that. FedEx is absolutely worthless from their customer service to their drivers. I will never have anyone ever send me anything via FedEx again!

Where do I begin? How about the impossibility to speak to an actual human being. Through a web search of 20 min I found on Reddit how to get in touch with someone and imagine that, useless as reading glasses to a blind man. I live in Martinsburg, WV and our driver apparently doesn't know his@$$ from a hole in the ground as we consistently get notifications that "your package has been delivered." We are like cool! Then as it turns out there is no package to be found and this is the 4th or 5th time just THIS year. We found a couple down the street, at different mailboxes not even on our street and you can't report it. Get a hold of the local office? Not a shot in hell! Get a hold of a representative through a backdoor option? Useless like I said earlier. It is so bad that we have filed so many claims with the main company we order from, they are starting to question our integrity which is something I cannot abide! I may be many things but a thief or a liar... GTFO my face!

This is crazy so a picture of a door means it delivered not even a picture of the package just a picture of the door at this point I just think the whole FedEx are thief's I ordered my son an iPhone for a birthday present he didn't even get it I'm about to tell people I order from please don't send it through FedEx

Horrible company and customer service. I had initially requested a hold of my package at a specific site due to required signature and I did not know if I would be available to receive. Within an hour of that request, I wasnable to confirm my availability and called to request a cancellation of the hold which the representative confirmed. On the day of the delivery, they DID NOT in fact cancel the original request and now I have to somehow fit a 80 lb package in my sedan... I was told that they do not have the capability on their end to cancel the original request BEFORE it is even shipped days before delivery. How do companies like this stay in business?!

FEDEX should feature in their own comedy series, and their service is a complete joke! The drivers - if not lie - certainly fabricate evidence. They do not follow written instructions (can they read?) or verbal instructions (are they deaf?) and just make it up as they go along. Three attempts to deliver a parcel - and would not wait for the recipient to come to the gate to meet them, even when in telephone communication with them! Give me strength!

Package was supposed to have arrived on Wed. 08/14/24. Followed tracking # and it stated package delayed, incorrect address. The address on the package is the correct address, has been for 29 years. Fedex has delivered here before. Was told that package would be delivered on Thur. 08/15/24. Followed tracking # and again it stated package delayed, incorrect address, delivery scheduled for Fri.08/16/24.tried to talk to customer service, [ a joke],as I only speak English. I told them my address is the same as the address on the package, why can't you find my house? I could not understand most of what the customer rep told me, other than "we apologize for any problem, we'll try to figure it out." Must have the same customer service dept. as UPS. I still can'tget a straight answer as to why the driver can't find my house. Don't know if he/she is to lazy to look for it or too stupid to find it. They've been here before and I haven't moved. They couldn't find their butt with both hands. The Fedex driver has made attempt to contact me about the address issue. Figger tomorrow will be the same, package delayed, incorrect address, delivery date Sat.08/17/24. They need customer service reps who can speak plain English and who really care about the customer and has sense enough to do something besides reading off a script

The worst company I have ever dealt with in decades of my life.
The company representative calls without letting you speak, interrupts you when you want to explain, cuts you off and hangs up.
They don't answer e-mails, call centres are useless, children are crying in the back ground, roosters are crowing, the representative hardly speaks English.
Very, very stressful experience.

My encounters with FedEx delivery have been a mixed bag. On the plus side, FedEx offers fast and efficient delivery services, often delivering packages ahead of schedule. Additionally, their tracking system provides detailed updates, allowing customers to stay informed about their shipments' whereabouts. However, there are areas for improvement. FedEx's delivery reliability can be inconsistent, with some packages experiencing delays without clear explanations. Furthermore, customer service responsiveness can vary, with some representatives providing helpful assistance while others offer less-than-satisfactory support. Overall, while FedEx excels in speed, improvements in reliability and customer service would further enhance the delivery experience.

Yeah, yeah, the most well-known delivery services, but guys, these delays... damn, they are unbearable.
Idk, whether I made everything correctly I was waiting for a parcel, read all the instructions on how to fill in different forms and other stuff. But i didn't quite like my experience with fedex. Perhaps, I am mistaken and I am myself a dummy boy, but nah, these delays and these queues aren't just my cup of tea. Parcel was delivered, but the aftertaste... hm.