FedEx

On 9/11/2023 I sent a few urgent docs thru FedEx from Phoenix AZ to Los Angeles CA, Tracking Number: **************. It was a two-days delivery, supposed to be arriving at its destination on 9/14/2023. However, it has not been delivered and FedEx Customer Service is not able to give me a final date for its delivery.
On tracking the package, it is revealed that the package arrived at FedEx Bloomington CA facility on 9/12/2023, and kept sitting there till 9/16/2023. On tracking it again on 9/18/2023, it was revealed that instead og going to Los Angeles CA, it was now sitting at Perrysburg OH, travelling from west coast to east coast. Can you believe it. FedEx Customer Service has no answer for this and they are not able to give me a final date for its delivery. I spent $34.00, wasted valuable time, and most likely lost my time-sensitive docs.
Woe to FedEx!

With FEDEX delivery people, I never get my package on time. Reason: I live in an apartment building and delivery persons are too lazy to come to the 3rd floor by elevator to deliver my "Signature Required" packages. I get an email stating "Reason for exception: Customer not available". That's not true! I was in my apartment the whole time.
PROOF: FedEx Shipment **************: Your package could not be delivered

Fedex is definitely the go to shipper. They consistently deliver on time, if not faster. Much more reliable than USPS. I just received a package (today is Sunday) and that's definitely something USPS would not do. USPS has lost a lot of things that I have ordered as well as shipped and they never take the blame for any of it. Fedex has never lost anything I have ordered or shipped and they are FAST! Thank you fedex and great job again.

This is the third time a FEDEX driver has left my items in the driveway. They do not knock or ring the doorbell to let you know that package has been delivered. Today it was raining and my package was sitting outside my garage Sind 10am and it's now 111pm and the crazy part about is I was home! I hate when I get tracking that they are delivering my packages…Y'all need to do better

I am not fan on making reviews but this time I need to.So, I ordered a phone from walmart online and it will be deliver through fedex. I was waited the whole day on the delivery date but nothing came. All the things I need to do was canceled.And I keep track on my order from time to time.And now I need to wait again for my package the next day. I am sorry but I have to say this. FedEx should prioritize the delayed package early in the morning so that customers will appreciate your service. How will I know what time that my package will arrived? Do I have to wait another whole day? OMG! All my time was used to wait for my package! Ridiculous! I will rate 1 for right now because I am very disappointed!

Ordered some baseball gear from the US to Canada. Quick service no problems and customer service was good when I called. Beware that shipping costs are based on the size/billable weight of the packages Bongo receives at the warehouse... Best bet is to call the store you order from and have them package and send to the address in the smallest packaging possible to avoid steep costs. First package I sent had a billable weight of 47lbs even though the actual products were only 10lbs.

Drivers are crackheads, I ordered gold watch from state it was sent 3 times and never received it, drivers looks through packages and search for valuable stuff.
FedEx hires crackheads to save mony. Beware of FedEx everyone

The worst customer service ever, lied to multiple times on delivery of a single package. The most pathetic customer service ever. Seattle to Anchorage, paid for overnight delivery, box has been in Anchorage hub all day, and no delivery. Absolutely Unaccceptable!

I'VE BEEN EXPECTING A 2 DAYS EXPRESS DELIVERY PACKAGE and WE'RE GOING ON 5 DAYS AND YET NO PACKAGE WITHOUT A DELIVERY DATE AVAILABLE….
FedEx has a consumer rating of 1.48 stars from 2,000 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about FedEx most frequently mention customer service, next day and delivery date problems. FedEx ranks 238th among Shipping sites….

I order A Lot and I always try to get ups but recently had an order stuck with FedEx. All 5 items came from the same place and shipped at same time. Two day guarantee is B's I got two items and the other three are riding around on a truck half way across the US. These items are very expensive and I need them now. The pandemic BS has gotten me very pissed. They are sorry and lazy just like USPS and no help through tracking because it isn't right or costumer service they don't care. Really besides ups I advise don't use FedEx or USPS.

Never use FedEx! The worst service I ever met in my life! 5 days I was sitting at home and waiting package and every day spoke with costumer service but they just keep on telling me that package is coming then that they didn't find a house then that I was not at home. And finally I was chasing the FedEx car because driver whose number one of representatives gave me just said that he will be somewhere near my house (10 miles he thinks very close) going to their station so I just Had to meet him in the middle of highway with my baby in my hands (because I can't leave him in car alone) just to take my package! Horrible! Never send by FedEx! Use either USPS or UPS or DHL!

This was my first time shipping goods from the USA and the supplier would not ship directly to South Africa. Bongo International solved my problem by issuing a US shipping address and handling the entire shipment from start to finish. The goods arrived at my door exactly on time, and the tracking utility on the Bongo International website was very helpful and accurate. Also a big thank you to FedEx.

The customer service couldn't be much worse. It's impossible to contact anyone, and if you find a way, they are unbelievably unhelpful.
And you can NEVER count on their delivery estimates. If they are so bad at missing proposed days and times, then they shouldn't be giving such specific timeframes.
Who runs Fedex? Must be massive morons.

My package was supposed to be here dec the 3rd i ordered it nov 29 it was supposed to be 2-3 day delivery they said it needed to be cleared from customs i said I understand then they set the date of dec 6 before 1pm i did not get my package its past 1pm, so i call and now they have added another day they are very unprofessional

I've had issue with FedEx for a very long time now. They never deliver packages the right way. My express shipping package was suppose to come on JULY 28th! Everyday they keep changing the delivery date up. They come to my house, the driver did not even knock on the door. The driver left with my package, I showed up to one of the facility to get my package, they did not hand me my package because I had my passport on me! Mind you my passport have my picture and name, I was turned down. I asked them if they wanted to see a mail with my name and my address on it, they said no. THE LADY at the facility was rude and very dismissive. She told me they will try delivering my package for a third time tomorrow AUGUST 2nd, mind you my package is express shipping for a reason.

Whoever is the CEO of Fedex should be FIRED immediately. It used to be the best delivery company to use, now it's simply horrible. The post office is better than fedex. Their tracking is NEVER correct, you can't even find out when you'll get a package.

Customer service is horrible. They aren't knowledgeable to assist at all. I received my shipment with a ton of damage to my breakables. They couldn't inform me how to check the status on the claim. They had no problem billing my order but they didn't put the discount on. The website has no information regarding my invoices and after now two weeks they want me to wait another 48 hours for an account executive to return my call. The tracking was totally erroneous in showing that my packages literally sat without movement on certain days and was not precise with the delivery time. Was called to pick them up when tracking was not showing they had even been delivered. I would not recommend them for your shipments or the coveted JD Powers award for excellence in customer service. If I could do a half star I would.

Seriously, thank you so much! My sister is going to be alone this Xmas because of covid. I had a last minute idea of sending her a stocking and presents to open but I was worried that the package would arrive in time for Xmas. I chose two day shipping and, although you said it couldn't be guaranteed to arrive in time, it did! You notified me both by text and email when it was delivered. Also, customer service was very friendly and helpful in Burlington, WA. My sister called and is so happy, so am I, and I am impressed with the great service I got from FedEx. Thank you!

I called the number below and was very upset. He asked me to repeat myself. I asked him if he could hear me. He then hung up on me. He wasn't in the United States sounded like another country. I called back and got a nice lady with the same accent. She was nice. She calmed me down and asked for my tracking number. Turns out the shipper sent me the wrong tracking number. When FedEx sent me a email saying my package was delivered. I thought FedEx made a mistake and dropped off my package at the wrong address. The point is "I didn't need to be hung up on". Just saying "let's look up your tracking number".

*******3339

Call center is the worst of any offshore customer service I've ever experienced. Driver keeps marking shipments as "Refused by recipient - Not ordered" even though I have a huge sign for FEDEX on the door and the window plus I was actually standing outside my store. The truck did an Idaho Roll right past my store and to seconds later I get a notification that I refused shipping. Unbelievable. This is the 3rd shipment this month that has happened and FEDEX is destroying my business. I work in the medical field and they are hurting both my business and my healthcare clients.

Making it all even worse, they offshore their C/S to worst place.

This is what happens when you use a non-union shop that forces their on employees to buy their uniforms. Always go with UPS. I'm going to start telling my vendors that I no longer accept FEDEX shipments and that the must send via UPS.

These idiots cant get anything right. All they do is Lie, and "Customer Service" is a JOKE. Oh im sorry sorry we will write up a investigation and let you know. TOTAL Horse Sh it. They dont write up jack and never call you back. This whole service needs to STOP being used. Hell I thought DHL was bad, these JACK o F F s are worse

Agent written incomplete address on the parcel. No apartment no.&after pointing out his mistake immediately after he send photo of address on the paecel, he told that apartment no.is now written. Which was false.
When parcel arrived at Toronto, delivery boy didn't know the apartment no. So it was undelivered. The boy didn't have the phone, so he couldn't call for the exact address.
Now after 5 days in Toronto, the parcel is still undelivered. So pathetic service is this!

On 3 occasions my home security camera has captured 3 FedEx delivery guys THROWING my packages. On 2 of those occasions the package contained electronics. I wish samsung would use different delivery service.