FedEx

The email specifically said it would be delivered to my door. They left it at the first floor leaning against the rail at the bottom of the stairs. This is a heavy package in a big box & I live on the THIRD floor with no elevators. Anyone could have stolen my package. I cant carry this up alone so now I have to wait for someone to help me. Hopefully no one will steal it... Horrible experience.

Useless interface and no support. Can't get anywhere with really important simple needs. The only positive thing I can say, they will deliver your package quick, but at the worst time for no reason with no resolution.

Fedex lost and/or destroyed 3 of 4 items in my package, and then repackaged the remaining item and delivered it. No explanation as to why 3 items were missing, apparently this is their typical mode of operation

Ordered a small chest freezer and Fedex delivered it. However, despite the box clearly being marked "this side up" with a giant arrow, they managed to deliver it upside down. It was obviously upside down the entire time they had possession of it because the bottom had no scuff marks or dirt. Even better, the driver delivered it AFTER 9:30 pm (because I checked before I went to bed) never knocked and we had a torrential rain storm overnight. Regardless I woke up to a disintegrated cardboard box and a wet upside down freezer.
Thanks Fedex.

Scheduled delivery of an important package that required a signature never made it. Sitting here waiting for delivery and I literally watched the delivery person stop at my mailbox and before I could walk out they drove off. I called to file a complaint and the person I spoke with said that the driver would return today to deliver the package but of course that never happened either. Unbelievable that the driver did not even wait 10 seconds for me to come out, or even better, do their job and bring my package to the door. FedEx is very unprofessional and their customer service just tells you what you want to hear so they can dismiss you and move on. I will never again buy from anyone that only ships by FedEx. I will never again ship anything through FedEx. How they are still in business is beyond comprehension.

I don't give it a lower score because is not possible this people do not know what they are doing what a useless company I pay expedite shipping so a driver can come not even attempt to open the gate of my gated community then tell me he doesn't have the package and lie saying his a special fedex and that fedex ground was coming later when I showed him the tracking and stated that he was suppose to have it he said oh well and left then when you try to call fedex guess what! You can't even get an agent, what a joke of a company, so you pay extra to get your stuff quicker and they have incompetent employees that don't even know how to use a scanning card to open a gate and don't even attempt to make deliveries properly, the guy came twice because he had read other packages wrong I mean what a joke

Packages never arrive on time. My packages always go right past my city by 3 hours and are then delayed by 3 days. They used to be on the ball but the last 6 months they have gone way down hill. I would recommend using a competent delivery service and not FedEx.

Sick and tired of fedex. Would never use them if I didn't have too. Every time I have a package that shows delivery date on time always has a delay by at least 1 day. Fedex needs to take a lesson from Amazon or UPS. Just get the package to us on time, even show 2 days out and deliver one day early would be awesome, especially when we are anticipating a part for a customer, make appointment for customer, then explain to customer fedex can't deliver a part on time as shown on tracking. Sick of fedex. Pretty sure the "ex" on fedex stands for extra days from promised delivery date. Stupid, get your act together.

Wish I could score zero. Fedex already has 1.43 rating on Google. Too high. I received a tracking no. For freight. Delivery on a Fri. I have long standing trip scheduled to leave THURS. No way to contact freight through website, app, horrible phone tree. Tried to use phone tree and lied about reason and it recorded my previous track no. And shut me down. Fedex doesn't give a fig about customer service. All I needed was a contact SOMEWHERE for rescheduling freight. None anywhere. It would take a book to describe all the things tried and failed. They don't want ANY customer contact.

Very rare FedEx delivery are on-time. I ordered medication. I see online it is supposed to be delivered today. I stood out in the yard and just watched the truck drive by. This has happened several times and I'm tired of it. I'm even nice to the drivers I meet
Forget about anything with customer service so I am venting online.

On August 10,2021, Fed Ex delivered an empty box to my residence, that they should have known was empty as it is approximately 6" x 6" in size and was not sealed with any tape. A few days later I filed a claim as the box was suppose to have a $50.00 lug nut set inside of it. Today I received a email back saying that my claim was denied due to insufficient information. I have video surveillance on my property and fed ex was the only person that came into my property that day so they were not stolen, they were never delivered. Does anyone have any advice on what to do next? Can Fed Ex just lose your items and get away with it? Should I file a police report? Unsure what to do as I am out $50.00, this seems crazy to me, that Fed Ex will not take responsibility for losing items and delivering a clearly empty box.

I've had several interactions with Fedex over the past year - nearly all terrible. I don't mean the package arrived later than promised terrible. I mean package lost in transit or never delivered terrible. They blame the pandemic. Really? You've had two years to figure it out. But know. Worse than the Post Office and that's saying a lot.

I am writing this review to express my extreme disappointment with FedEx, as my recent experience has been marred by consistent issues that remain unaddressed. Despite making two formal complaints and reaching out to customer services three times via phone and five times through their chat app, the problems persist without resolution.

The lack of responsiveness and failure to address my concerns after multiple attempts are indicative of a significant customer service breakdown. It is disheartening to encounter such challenges and feel a complete lack of support from a service provider of FedEx's stature.

I hope this review serves as a cautionary note for potential customers, urging FedEx to take immediate action to rectify their service failures and improve their customer support. This level of disregard for customer concerns is not only unacceptable but also damaging to the reputation of the company.

If fed ex workers would stop sucking $#*! maybe I would get my package. They are always late and at times sit for 3 days to a week before moving... fed ex should go out of business. Ups is 1000 times better than fed ex...

"Justice Here" I received my package from FedEx and this lazy driver left it on the grass near the driveway. I live near a busy street where anyone could have picked it up, knowing that packages are being stolen. He was suppose to have left it inside the patio near the front door at the least... Amazon has made a few drops including today and they brought it into the patio and even snapped a picture of it! I wish Amazon would do all my deliveries!

As per the title, very bad experience with FedEx... After more than two months since I shipped 5 boxes from Japan to Spain, I am still waiting for them to give me the invoices of the expenses with the information I requested and necessary for me to get a reimbursement from my company. I have contacted their customer service countless times to no avail... The worse company for a particular shipping I have ever dealt with. Not recommended at all! Stay away!

So I have been expecting a package from FedEx all week and everyday its a different excuse. The first excuse was delayed for bad weather. The package was already in my state and we were not having bad weather. Lazy, next excuse there was something wrong with the label so they needed to get a new one put on it. Lazy, now this last excuse FedEx is so backed up with packages that they are running behind. Will never use FedEx again.

This won't be shocking, but FedEx has horrible customer service. They continually deliver to the wrong address. I've contacted them multiple times about their delivery issues, but they won't do anything, even hung up on me when I called customer service, even though I was polite. The strongest language I used was malarkey.

When I asked to speak to a supervisor, and they said that no one would ever be available.

If I had the option, I would never use them, but sometimes the shipper imposes them upon me.

I rate USPS above FedEx.

They lost 1,000 pieces of our product. 3 boxes were on the pallet, they were wrapped very well, only 1 single box delivered. The pallet and 2 boxes are missing. An employee sent us a picture with proof that a single box was delivered yet they denied our claim saying the whole pallet was delivered.

We've also had 2 shipments within the past 6 months come in with boot footprints across the top. (Thankfully these were rubber parts so no damage) So this claim issue was the final straw for us.

I am currently waiting on my 3rd delivery date because fedex is an unorganized and unprofessional company. I asked the rep if they could call their sister location in W. Virginia since my package has been there for 2 days with no movement. I was told that they could not because they don't know where it is because they don't track smart phones😳, company policy🤔. I suggest that every company that contracts with fedex perform an audit of customer deliveries and experiences and I'm sure you'll find that many people have complained about late and/ or missing deliveries and received no helpful assistance from customer service. Consider contracting with a more responsible professional, and organized delivery service that still cares about customer service and packages arriving on time. It is VERY inconvenient to have to continuously change your schedule to wait for a delivery that is marked for delivery but may not come. At this point it is 50/50 chance whether or not you will get your package on time or at all dealing with fedex. No photos to show because I got no delivery as of yet.

FedEx has continually lost, misplaced or failed to deliver at least 3 of packages. It has been an inconvenience to try and contact the shipper and recover my packages or get a refund because FedEx status either says it was delivered or awaiting additional delivery instructions. The customer service department also refused to transfer me to a manager to try and rectify the issue. Which says to me that management doesn't care. If I could give them a 0 instead of 1 star I would.

Have always had problems with FedEx deliveries. FedEx lets their drivers decide where to leave packages...they may be left at your front door, maybe on the side of the house, maybe in the back of your house...wherever the driver feels like leaving them. This time the driver decided to leave the package in the middle of the driveway, even though it rained the entire day which resulted in a soggy package. When I tried to complain to FedEx, I was told by their clerk at the FedEx distribution center that the driver decides where to leave the packages, and the customer can't specify where they want theor packages delivered (like maybe the front door?). I would like never to have anything to do with FedEx again.

I have not received last 3 of 4 shipments. Current shipment says attempted delivery but no one home. Have three different cameras and FedEx never came to driveway let alone to my house. Horrible that can't contact local office either.
Wish supplier's would use different shipper. I would never use FedEx.