• FedEx

FedEx

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Overview

FedEx has a rating of 1.2 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FedEx most frequently mention customer service, next day, and delivery date problems. FedEx ranks 441st among Shipping sites.

  • Service
    1448
  • Value
    1253
  • Shipping
    1403
  • Returns
    893
  • Quality
    1155

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.9%
Positive
4
Neutral
3
Negative
133
How would you rate FedEx?
Top Positive Review

“FedEx Delivery: Swift Service with Some Shortcomings”

guillermo m.
5/1/24

My encounters with FedEx delivery have been a mixed bag. On the plus side, FedEx offers fast and efficient delivery services, often delivering packages ahead of schedule. Additionally, their tracking system provides detailed updates, allowing customers to stay informed about their shipments' whereabouts. However, there are areas for improvement. FedEx's delivery reliability can be inconsistent, with some packages experiencing delays without clear explanations. Furthermore, customer service responsiveness can vary, with some representatives providing helpful assistance while others offer less-than-satisfactory support. Overall, while FedEx excels in speed, improvements in reliability and customer service would further enhance the delivery experience.

Top Critical Review

“3 of 6 misdelivered”

Marion S.
9/9/24

Their deliveries are hopeless. I have no choice in using Fedex, Chewy ships with them. Not only do they misdeliver 50% of the time, but the times it does get here they left the package on the street in the weather and bait for porch pirates. Getting satisfaction, provided you have fooled the computer into letting you talk to a real person, with customer service is non-existent. We will let you know in 48 hrs they say. NOT. File a claim for restitution with the sender who will contact us they say, only takes six weeks. I have to do all the work, in short. Hopeless!

Reviews (2,832)

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Reviews that mention popular keywords

delivery date (175) delivery service (187) delivery company (90) post office (41) customer service (702)
Thumbnail of user carlose27
California
51 reviews
215 helpful votes
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January 5th, 2021

Do not use FedEx International. If your parcel is not deliverable or misplaced in another country it will be a nightmare to get it back. I had to talk to every lazy, non-caring, minimum wage employee and lazy managers from a foreign country in hopes of getting my very expensive package back to the United States after they could not find a secondary delivery address. I will spare you the details but heed my warning, USE THEIR SERVICE AT YOUR OWN RISK. I did get a refund and that is why I am not giving them only one star.

I only use their self-service photocopy machines because they are conveniently located next to my house.

Tip for consumers:
DO NOT SHIP INTERNATIONAL WITH FEDEX. CAVEAT EMPTOR.

Products used:
FedEx International.

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Thumbnail of user wanr4
Germany
4 reviews
0 helpful votes
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March 2nd, 2021
Verified purchase

FedEx charges RM181, a letter of not even 300gm of weight, from Kuala Lumpur, Malaysia on 13th Jan 2021 to arrive Suessau, Germany within 2 days which is on 15th Jan. It did not arrive as scheduled, but arrived 3 days later which is on 18th Jan. FedEx price is so exorbitant & disproportionate to their service offered. It took them more than double the time to arrive, not as scheduled. We have complained, but till date no refund. They are not only cheating poor Malaysian people, but also other customers world wide. Please do not choose FedEx for your deliveries, as they are cheaters & liars! I pray Karma will get to them & will go bankrupt for cheating customers!

Tip for consumers:
Please do not use FedEx!

Products used:
The shipping time was up to 3 days.

Thumbnail of user jamesl2865
California
1 review
1 helpful vote
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December 30th, 2021

FedEx should re-brand as FedUp!... Waited all morning for a package to be delivered. Based on previous lousy experiences, I asked for proof of signature this time (along with providing my cell number). No package was ever delivered but I did received delivery conformation, which displayed a made up FAKE signature name, used by the driver. I can only assume the driver STOLE the package?! I must now, (yet again) go through the pain of dealing with customer service. I never have this issue with UPS. BUSINESSES, STOP USING FEDEX! They are consistently unreliable!

Service
Thumbnail of user travisalbert73
Canada
1 review
0 helpful votes
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August 24th, 2023

I have and the shipper has done many shipments from USA to Canada. The package was sent back to shipper 6 days before Fedex asked me to fill out paper work. Me nor the shipper have ever seen this paper work. I filled it out and sent it to Fedex only to find out the package was sent back a week earlier. This was the worst shipping experience I have ever had. After looking at the ratings here it will forever be ANYBODY BUT FEDEX

Products used:
None

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Thumbnail of user irenej73
Texas
1 review
0 helpful votes
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January 18th, 2022

You really need to filter people you hire for the phone customer support. I CAN NOT UNDERSTAND their accents! This is ridiculous, they sound like a joke! It makes it really hard to get help, so either make them do online chat support only, or else, it DOESN'T WORK!

Thumbnail of user taoh17
Washington
2 reviews
0 helpful votes
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June 12th, 2022

Again, within 2 weeks, I have to deal with another delivery company without ethic. This time is Fedex. I'm happy at least we have company like UPS in America. I ordered the club jerseys for my son and he has game this Sunday. We suppose to get our package last Friday. My home's entry point is a little bit hard to find out. The delivery guy didn't give a good try and mark my address wrong address. I gave them a call and leave the detail notes. At Saturday, I didn't see my package again. When I called this morning, they are saying I didn't leave my unit #. I told them there is only one unit and everybody else can deliver stuff to my address. Now, my son will miss his game. This is crazy, How come a delivery guy can delay the delivery again and again just because he doesn't want to walk a couple of more steps. Fedex please improve your service. You can't let your employee make a decision to delay the delivery. It is an issue we have a monopoly business here. Less competence cause less care to customers.

Thumbnail of user torim2
New Zealand
1 review
3 helpful votes
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May 8th, 2013

Wow, you guys are amazing my parcel has arrived quicker than any other Company I order from in the United States.
The tracking is cool as well so I could see exactly where it was, I'm Very Impressed
The cost was a little more expensive than other Freight places but well worth it for the speed of delivery all the way to little ole New Zealand!

Thumbnail of user se140
Wisconsin
1 review
0 helpful votes
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December 14th, 2021

Not one shipment this year has been on time and most shipment dates are inaccurately reported. We now avoid using FedEx... USPS is actually faster and more reliable.

Thumbnail of user alexd1052
Kentucky
2 reviews
0 helpful votes
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July 21st, 2023

In the last few weeks I have received two packages from Fed Ex. Each time they neglected to knock on the door, to send me a text, or to give me a call or even an email to say they had just dropped off the package at my door, taken a pic of it, and left - leaving the package sitting out in the wide open and easily ripped off. Both companies that sent the packages - Hewlett-Packard and Balance of Nature - told me they were going to lodge a complaint for me and that this happens all the time and they are getting ready to switch carriers. FED EX: IF YOU ARE GOING TO STAY IN THE DELIVERY BUSINESS THEN YOU HAVE TO LET PEOPLE KNOW ABOUT THE DELIVERY DUH DUH DUUUUUUUUUH! You are the worst delivery company on the planet and I hope you go bankrupt soon and put me out of my misery...

Tip for consumers:
FED EX is the worst!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They won't even knock, text or call - they leave it, take a pic, and then it gets stolen!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Every time~~~~~~~~~~~~~~

Products used:
I had to get the shipper to send me a replacement!!!

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Thumbnail of user petero655
California
1 review
0 helpful votes
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September 10th, 2022

I am waiting for package that requires a signature. The update that I signed up for said it would be delivered yesterday. (Out for Delivery it said). So, I took the day off of work to stay home and wait for it. Late in the day the update said they tried delivering at 2:07PM. That is a DOWNRIGHT LIE! I can see the front door, plus I put a note on the door. NOBODY came here at 2:07pm. The update now says it will deliver today. Well you know what Fed Ex, thanks or wasting my entire day. I can't imagine lying to your customers like that. You are a disgrace and should be held accountable for lying to your customers and toying with their trust in you. I spent ALL DAY waiting for you and then you lie about coming here to deliver. $#*! YOU FED EX! Piece of $#*! of a company. I hope the CEO of Fed Ex sees this. What a discgrace to be associated with this company in any way at all.

Tip for consumers:
AVOID USING FED EX

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Thumbnail of user lh524
Michigan
1 review
0 helpful votes
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April 23rd, 2022

The Worst customer service they lie and say they deliver your items when I didn't know when you're at home waiting for it and no one seems to want to help I never suggest anyway use FedEx moving forward because they're full of $#*!

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Thumbnail of user francisp11
Australia
1 review
11 helpful votes
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May 16th, 2014

STAY AWAY
Charged $390 for four small light items to Australia that had a value of $230. They put them into two huge boxes with 90% free space and refused to put them in one box because of "customer policy"
Definitely a scam site.

Thumbnail of user bcp1
Tennessee
12 reviews
14 helpful votes
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August 6th, 2016

FedEx used to be the gold standard of shipping, but somewhere along the line they have turned into a completely inept operation.

I set up a vacation hold on my account using the delivery manager on their site. Two days after the vacation hold date started, they delivered a package. (We could see the package on our step via the security camera.) When contacted they said they had not made any deliveries to my address in 6 days. I had an email that arrived prior to my calling them that advised the delivery was made the day before I called. The agent also denied seeing any vacation hold placed on my account or for my address, although when I went on line, the hold was still in place. They also have been delivering packages with damage even worse than UPS (and that says a lot!) I started using Amazon prime because I read that they have their contract shippers dedicated to Amazon and what a difference. Timely, no damage. So it is clear it can be done. FedEx needs to figure out how Amazon's shipper does it.

Thumbnail of user rachels1071
Ohio
1 review
0 helpful votes
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January 6th, 2022

I am beyond frustrated with fedex drivers, My 7 year old is smarter than most that come to my door. Is it seriously that difficult to ring a doorbell? If you knock like a girl do us a favor and RING THE DOORBELL! WE CANNOT SIGN FOR A PACKAGE IF WE CAN'T HEAR YOUR GIRLY KNOCK. I was informed that it would be re-delivered the following day... Guessing they don't know what "the next day" means either. I HATE BEING LIED TO. Get your $#*! together FEDEX!

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Thumbnail of user marcs544
Maryland
2 reviews
0 helpful votes
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June 7th, 2022

I bought something from Walmart online, and it was sent over to FedEx for the delivery. FedEx gave me a delivery date and all of a sudden that they had no clue what happened to my order. I signed up for FedEx text message, FedEx manager to keep track of my order. My 6 year old nephew said to me that they must be stupid. I had to laugh, that a 6 year old can say that a delivery service are stupid. I'm supposed to go into the hospital on Friday the 10th of June for knee surgery. I'm am going to sue the hell out of FedEx for misinformation on delivery. The CEO is going to have to retire if I sue FedEx. So they better hope my item shows up on Wednesday the 8th of June or before I go into the hospital I will contact my lawyer and will sue FedEx for a lot of money.

Service
Thumbnail of user luciar88
Texas
1 review
1 helpful vote
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January 30th, 2023
Verified purchase

They doesn't worth even a star
FedEx delivered to my house a empty box where was supposed to have an iPad
I opened a case with the police who has videos, pictures, serial number of the stolen iPad, or with FedEx who doesn't give any solution and bestbuy who doesn't protect their customers so de they still charging me $1200 for an empty box!

Tip for consumers:
Just be careful either buying from bestbuy who doesn’t protect their customers since I’m still dealing with them to get off that charge from my account or hiring FedEx services who first give solutions when their employers deliver empty boxes THAT EASY!!

Products used:
I did not hire FedEx directly, I bought some items from bestbuy so they used Fedex
to deliver items but they deliver empire boxes I have several proofs which the police already have

Thumbnail of user tiffinis1
Georgia
1 review
0 helpful votes
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October 10th, 2022

It's Monday night at 2034 - I have had a package schedule since Saturday to be picked up. Just spoke to FedEx again, and they said "we will pick it up tomorrow". What a POS company!

Thumbnail of user allent207
Pennsylvania
1 review
0 helpful votes
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February 15th, 2023

On Feb 14th at 4 pm a fed ex driver refused to drive on I 78, and Instead took a local road d rt 22, created a 30 mile back up, driving 30miles per hour from shartlesville to allentown, pa. A 1 hour trip took me 2.5 hours because of this jackoff, and I missed valentines day dinner.

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Thumbnail of user larsc14
India
1 review
1 helpful vote
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September 25th, 2020

Absolutely appalling delivery service. Pathetic website. Constantly getting rescheduled delivery dates (5 of them till now) over half a month, and still no sign of the package.

Thumbnail of user tigerw1
Canada
2 reviews
3 helpful votes
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November 7th, 2022

Never deliver anything, have to drive all the way across the city to get my f... parcels

I hope those f... will be out of business soon and whoever is working for them

Thumbnail of user sabinah22
Idaho
1 review
0 helpful votes
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July 5th, 2021

Always changing delivery dates.
Have yet to receive a package on time.
Thank goodness none of my shipments have been medical items.
The customer service from FedEx is as horrible as their delivery.

Tip for consumers:
Never rely on FedEx, even USPS is better

Products used:
N/A

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Value
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Thumbnail of user markh2388
North Carolina
2 reviews
10 helpful votes
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January 6th, 2021

Once again I have not received any packages. Then I found out that about 1 mile from my house in North Carolina the local FEDEX driver dumped all his packages in the woods in the Hawks Nest area, there were tons of packages in the woods. Of course FEDEX is trying to keep it hush hush. They actually fired the bum.

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Thumbnail of user jamesm5442
Florida
4 reviews
0 helpful votes
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September 30th, 2021
Verified purchase

Fed ex is the worst company in America! They don't even have people in their call center who speak English. They don't care! The drivers are rouge worriers who disrespect white people in an overt way. They pile packaged against my door so I can't open it they leave packages out in the rain when all they have to do is walk couple of more steps to leave it under the porch. TERRIBLE PEOPLE! This company is a RACIST ANTI AMERICAN business run by diabolical haters of White America! STAY AWAY! We need to put these Chinese Communist out of business!

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Thumbnail of user fredf23
Australia
1 review
6 helpful votes
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December 14th, 2013

All quotes were in the $34 dollar range. Used the service and billed $102 for a total of three times greater than the quote. Asked why, given a standard cut and paste answer. Do NOT use this company.

Thumbnail of user rudye20
Florida
2 reviews
4 helpful votes
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September 8th, 2022

Just Horrible company. Now, ALL you get is someone you never spoke with apologizing for something they did not do. Or they know nothing about, I was issued pick up number, It was scheduled, and no one ever showed, It was a Friday, package to be there Monday, And yes, Was not picked up, They know nothing about it, But They are sorry, When I ask them about the pick up number and what happened, Again, "I am sorry but show nothing on my end," I am told, So they schedule it for 3 days later and give me a pick up number one digit off from the first pick up number. Years ago they would have looked into it, figured out what happened and then apologized, Now, "Sorry, We make a lot of money, We grew off your backs, TOO BAD SUCKERS, I AM SORRY," EVERYONE SHOULD GO TO UPS OR DHL, Getting to be cheaper and more dependable!

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Shipping - Logistics Management - Supply Chain Management from FedEx Corporation: FedEx.com offers a complete suite of online services for shipment preparation, package tracking, shipment rates and tools tailored to the needs of international shippers...

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Craig T.
Typically does not respond to reviews

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