FedEx

Takes 12 days from Illinois to Pacific Northwest. Always delayed and unexplained pending. I tried to avoid business using FedEx now.

Fed ex has the worst customer service! My package sat in the warehouse for 2 weeks and no one called or attempted delivery. I had to call and ask why is was not being delivered only to be told they had no reason. They told me they would send it out the next day and it didn't get sent out. I called back again and said they would send it out again, and they didn't! I called again and they said they couldn't find my address and would send it again. Then I get a text saying it was delivered but it wasn't delivered! My package is sitting at some random persons house right now. I call and complain and they said they will call me back in 2 hours with more information and shockingly they do not call me back. I call again and ask to speak to a manager who literally sat on the other end of the phone not speaking. Wow Fed ex you certainly have children running your company for you, in fact I think children could run it better! So my package is still not delivered and you have nothing to say to me not even an apology. I am shocked and appalled at their level of customer service. I will be filing a complaint and spreading the word. YOU CANT TRUST FEDEX!

FedEx "hero" dropped an envelope with a large amount check in it outside of the 48 apartment building. It was lost.

DON'T USE FEDX its infa structure has collapsing due to bad weather & over bearing of COVID deliveries. 4 days to receive time sensitive overnight delivery, within an hour returned for shipment at FX office, and still not arrived! 5 days later with NO SCHEDULED DELIVEY DATE AT THIS TIME! THAT IS 9 DAYS AND STILL NOT ARRIVED, Why isn't anyone talking about this?

I like to buy online but most of the time I have delivery issues when they use FedEx, my packages always lose. Really bad people to deal with.

I was told by the FedEx Customer service I could pay twice of regular shipping cost to get my package delivered in 3 days. I did pay for the 3 days delivery as said because of how urgent it is. Items shipped on the 6th February, as at 14th my package was yet to be delivered. I was calling the customer service and they keep transferring my calls to different departments and couldn't even locate the tracking of the package, the parcels originally meant for use on the 14th was no way near delivery, 15th still no sign of delivery and as usual the customer service couldn't help. The receiver had to go to their head quarter on the 16th and spend quite some hours before they gave him the package, then blaming it on the delivery driver who failed to deliver the package in his care since on the 14th February. I called for my refund and they told me I am not getting any refund because their policy states no refund on late delivery due to an emergency. What was the emergency they encountered in Nigeria, they couldn't give any evidence. They refused to refund my $185 for piece of document that could not be use and I lost everything due to them not delivering the item as scheduled. Do not ship with FedEx please, they don't keep to their words especially on international shipping.

My item is out for delivery since December the 24th, late that day, they change it to the 26th. Today is the 28th item still on a truck out for delivery now with no date. Worst company ever.

Fedex continuously delivers packages to wrong address. I will instruct my Vendors to use different carrier or lose sale.

They refused to deliver my package because of "wrong address". The address was correct... I live here, I get Amazon and UPS packages all the time. Anyway, they sent my package to "Over Goods" without EVER calling me to confirm my address or notifying me that they "couldn't deliver" it, despite me being signed up for text/call communication from them. Then, once I realized the package wasn't coming to me, I called and they absolutely refused to send it back to me unless the shipper contacted them. (My shipper told me several times that they had been in contact with FedEx... not sure if I believe them, but.). So, basically I was caught in the middle of two $#*!ty companies, but with FedEx being such a big name I would have hoped for better customer service. They essentially stole my package by refusing to deliver it (no one could ever give me a reason why it wasn't delivered), and then sent it to overgoods and demanded more money before they will ship it back. That 100% a scheme if I've ever heard one! A quick google search tells me this happens all the time, and apparently they have a clause that says they can keep the package if not contacted within so many days after it arrives in overgoods. Seeing as they never even informed me it was delivered there, I could see that happening a lot. My package was a custom Tshirt order, so no use to them, but people have apparently lost thousands of dollars in goods this way. Shame on you FedEx! Never using again.

Zero stars... FedEx tracking indicated my package was placed on their truck on Dec 4 in Austell GA for delivery. I witnessed two different trucks deliver 12 packages within eyesight of my home but no package for me. Their tracking indicated no delivery that day. My package was logged back into their Austell center on Dec 4 and put on a truck on Dec 5th. Their tracking indicates that the package is still on a truck in Austell for a delivery 12 miles away... its now the 14th and no package. Contact FedEx twice, the first time the guy on the phone gave no valued information and was basically worthless. Took a while before he finally admitted he has no idea where my package was nor could he tell me when or if my package should be delivered. Spoke to another FedEx employee two days later who at least sounded concered and admitted they mess up but my package still has not been found and no further response from them after they said my package would be delivered within 24-48 hours. Nothing yet... Seeing SOOOOOOO many negative reviews from this one location is called a clue FedEx... Change your management, change your process, contact local authories to find out what is happening to all these missing packages.

Extremely deceiving and Liars you people should not be in business I will never do business with you again
I hope something gets done to close you people down.

FEDEX IS ONE OF THE WORST FIRMS IN SHIPPING. I HAD PACKAGE OF FALSE TEETH TO BE DELIVERED TO ME IN CHINA FROM MANILA THEY HELD THE SHIPMENT IN CUSTOMS IN CHINA FOR 10 DAYS AND NO HEL FROM FEDEX

I GAVE ALL THE PAPERWORK AND STILL CAUSED MY DAMAGES BECAUSE OF IT COULD NOT DO MY SEMINARS AND TLK THIS IS THE WORST SHIPPING FIRM IN THE WORLD. I HOPE THE LARGE OEMS STP USING THEM AND USE CHINA IRMS WHICH SEEM TO BE ABLE TO GET ITEMS OUT OF CUSTOMS IN CHINA FASTER ND BETTE THEN FedEx THIS IS MY 3TD BAD EXPERIENCE WITH THIS FIRM

The fedex driver signed on my behalf and threw the parcel back of the gate which im not happy about. There was a phone inside that cost me 1000 pounds. It said on the tracking that it was handed over to the resident which it wasnt i was going crazy to find the package i asked the neighbours msged amazon and i couldnt find the package until my mum found it this morning behind the gate. If the package is thrown behind the gate why wasnt this written in the description. The driver said he handed it over to me he didnt he even signed on my behalf thats illegal. I even was complaining to amazon they kept saying u have received it but in did not no it was behind the gate until this morning. Im heavily pregnant and i had to go through all this stress finding the parcel. This driver is wrong and dangerous to do this signing and lying about the parcel was given to me when i wasnt even at home. I even told the manager and she wasnt helpful either im not happy with the outcome. This driver should be sacked

Over the years I have had multiple issues with FedEx and they just seem to get worse. About 2 weeks ago I paid for 2 day shipping, they made "3" attempts and never left a door tag, if they had I would have gone to pick it up. I called customer service to tell them they never left a door tag ot made a 3rd attempt and that i have ring camera footage to prove it. I was told since my delivery date was the next day I couldn't make a complaint yet,mind you the next day would have been a week since I ordered it. The next day I get a call from my local FedEx telling me they're holding my package since they made 3 attempts but their website said it was on the truck for delivery. I made a complaint the manager called back and still insisted they made 3 attempts. I had the package sent back. I placed an order last week Wednesday was told it would be here by this Wednesday. The tracking showed the package would be delivered yesterday (Thursday) but it was in IN I live in CT!of course it wasn't delivered. Now I'm trying to stop the package from being delivered and go into the local location and pick it up, one phone number says it's on hold another said it's scheduled for delivery. You can't get anyone on the phone a total waste! Any company that uses FedEx needs to rethink it because they will continue to lose customers.

Customer service did not support the document submitted, everyone said different method,
After received my parcel 30 days late,
High tax and cleaners charges

Total scam

Several weeks a go, Fedex delivered a package to my home. Upon backing out of my driveway the driver took out my mailbox, stopped looked at the damage and drove off. My wife viewed the whole incident from the bedroom window. I immediately took pictures, called Fedex claims and filed a report, found the fedex location in Exton PA on Creamery Lane, from where the driver came, called them and filed a report, called the local police and filed a report of property damage with the officer who came out and also took pictures.

I was subsequently put in touch with their Insurance company ARC where I provided all the information they requested, along with what it would cost to replace the mailbox, pole and installation, that I had available to substantiate my claim.

After weeks of back and forth, being told that without a video of the incident, it would be the drivers word against mine (the driver of course denied everything) they agreed to pay half/50% of the cost to replace my mailbox.

Despite I am sure thousands of similar incidents, they FedEX and their ARC Insurance Company take the word of a criminally negligent driver causing property damage AND leaving the scene of a crime!

FEDEX sucks, outsources their delivery to $#*! companies who obviously hire many criminal elements to deliver to we unsuspecting victims.

I have been waiting for a package from FedEx and today received an email notification that is was delivered. When I looked into, it had been delivered to an address in the US.
I called the FedEx customer service number to find out where my package was and explain that I live in Canada and according to my email it was delivered in the US.
That's when I encountered Jasmin, the rudest customer service rep I have dealt with in my life! She was super rude and snappy because I couldn't understand why my package was in the US. That's when she went on to tell me that I have to figure it out myself because by calling the company that now had my package. She couldn't tell me who that company was, but I needed to contact them. That's when I asked for her name, and of course she claimed she couldn't provide a last name or badge number. So I asked to speak to a manager.
Then I was placed on hold and put through to the escalation department where I spoke to another lady was slightly more pleasant, but still not very friendly.
Eventually after going in circles with her and realizing she wasn't actually a manager, she managed to figure out that my package MIGHT be with customs and the rest is up to me to figure out. She suggested I phone the shipping company and figure it out. I have NEVER heard of anything so ridiculous. Why would I call and figure it out?

Thanks FedEx, totally appreciate your help in not finding my package.

My experience with fedex USA and their representative in Egypt was the worst I had in shipping. Fedex is very expensive and they charge you an arma and a leg. I had bought some items from Juvias place and they decided for me its going to be shipped by fedex. I paid USD 23. Then when the items arrived to the customs in Egypt they didn't have the proper invoice from the shipper which is against the law in the USA. My items had to stay in customs for days till I tried to get the invoice from the seller. Fedex told me its not their problem which it turns it was. Then they wanted to charge me about 180usd between customs and their fees. They didn't ask me in advance and they haven't gave me an approx. Amount even. Their customer service was very slow in reply and I lost my items. I have read about their bad feed back before and I didn't beleive it. But now ia. Letting everyone knows how bad and overcharging fedex are. I have documents to prove it. I will try to get it attached. Final word Dont use fedex.

Worst company ever. I have a SNOO bassinet for my newborn which was ordered before birth and was supposed to get to me no later than 2/22/22. Still not here. It has been at the same location 30 min away from me for 3 days now and each time I call the company, they tell me it will be here that same day. This is day 3 going on day 4 and still no product. Each time I track it, it only says delayed and stuck at the same location without any further details. Now my newborn has no bassinet to sleep in. Happiest baby (SNOO) company claimed they have contacted fedex and was told everyday that I call that it will be at my house that day and still no product. I was even told today that I should have the product today and that my number was given to the fedex truck driver who would call me today when he delivers it to my house, still no product. I called back and I was told they have no delivery date and cannot tell me when the product will be delivered. SNOO refuses to intercept the product and resend a new product knowing that I have a newborn without a bassinet and they have taken the money out of my account. FedEx isn't helpful either. I don't have a refund, I don't have the bassinet and they can't resend the product.
FedEx is simply the worse. I don't have this issue with Amazon, usps or ups. If I could give fedex less than a one star, I would.
WORST SHIPPING COMPANY ever. Would never knowingly use this company.

When placing an online order, the form/website would not change from the default US for and INTL order, nor would it process the order. The response from the team was quick and very helpful.

Thank you FedEx, UPS lost my package and the company FedEx'ed me another before UPS could find and deliver the lost one. I know these sites are mostly used to complain so here's a positive review.

Customer Service is useless. They are clueless and completely unprofessional. I have paid extra to expedite shipping, they are happy to take my money, but NEVER deliver on time. It is WOEFULL!

We are a retail business and have between multiple packages being picked up/delivered by multiple carriers every day. So when a driver shows up to pick up a package but cannot tell us what package they should be picking up, how many packages, or information about who scheduled the pick up (in this case it was not us who scheduled the pick up, so we most likely know it's a return to one of our vendors), it is IMPOSSIBLE for us to know what package is the correct one to give to the driver (since we have multiple packages ready for pick up for returns).

I called FedEx and apparently this their policy. The drivers are not given any information other than how many packages they should be picking up and their weight, which that particular driver couldn't even provide. The rep kept going in circles, saying she should not tell me what was in the packages that needed to be picked up and I kept saying that I understand that, all I wanted to know was who scheduled the pick up so I know which vendor the return was for. She could not provide that information. The driver doesn't know, she doesn't know, apparently FedEx has NO IDEA what they are doing.