FedEx

My international documents $150 were not sent to the addressee, but instead returned to me by dropping them under my entrance door. No any online tracking information was/ is/ will available about the return! I requested my money back by calling and opening a case of return before 30 days according to the FedEx policy. Time was flying by; however, no any return was received. I called again with my inquiry they again opened a new case of the return money. However, this time I also didn't receive any return on my credit card back. I went to FedEx to talk face-to-face about my issue, however the FedEx representative just provided the customer care number and said I've to call them again! I called again, the representative said I give you your money back and you will receive them in 24-48 hr. I was waiting…. After, I received nothing again, I was calling to the representative again! The representative told me that we can not return your money back because those money won't go on your credit card but on the account which we have from USPS store with us. USPS-Global Express Guarantee- FedEx——- this is their chain of command. The nice lady representative just gave me her own advice to call to my credit card and dispute that payment and it the only way how I can receive mg money back. Later, I received a latter from the FedEx that………. " claims for loss or damage must be filed within a maximum of 30 days from the date the package was tenders for shipment!" The manager from the Land O Lakes USPS during our phone conversation told me: " I just will hand up on you! Call better to the Consumer Affair, may be they can help you somehow!
It's jus outrageous what FedEx is doing with it's customers!

I can't figure out, how a company that's prided itself on being innovative and reliable in delivering packages, has becomes who they are today - at least here in the PacNW. EVERY package we order, where the shipper is Fedex, has had problems. Often, the packages "disappear" into the wormhole that is Fedex in Troutdale, OR. I don't know what they're doing there... but obviously not working. We have friends whose bicycle birthday present just disappeared. We had a air purifier sit in Troutdale for over a week... (keep in mind, Troutdale is within 15 miles from our house!)... We have a PERISHABLE package (food) that got to Fedex Troutdale at 5am Thu, for delivery by Thu... and they can't figure out how to get that package onto a truck for the short drive to complete the delivery. I can go on. USPS and UPS both have NO SUCH ISSUE! Not to mention, the boxes look like they all got used by Fedex employees for an impromptu futball match... They are SO BAD... no wonder they don't give you email or live agent chat... because all their employees would quit due to abuse from pissed off customers. I've already started asking online shops where I have accounts to NOT use Fedex when they send anything to me. Fedex... shape up, or you're on the outs and won't last. Figure out whether you'd rather be lazy and do a crap job... or keep getting a paycheck.

I shudder, when I hear, delivery is per FedEx... Last incident: on 12/4 received a "Delivery was made" text messg... was home all day waiting for it, but neither one of my TWO Ring cameras recorded anything. When I filed a claim, FedEx didn't even have the delivery instructions correct, so I knew it went to the wrong address... I called the seller, they agreed graciously to replace the order. Stayed home again for delivery, heard Ring camera and was behind front door, when the package hit it with a thump... I opened door, delivery guy was already walking away, I asked why they never ring bell..."we don't have to, unless a signature is required" (!) I told him UPS & Amazon DO!... It is now Dec. 12th... my NEIGHBOR calls, they have a package that belongs to me!... It is the FIRST, WRONGLY DELIVERED package from early December, being redelivered, but AGAIN TO THE WRONG ADDRESS!... Is there anyone at FedEx that gives a...(whatever) what is happening to their customers and to their company?
BTW, my former bus. Partner received a wrong package recently, he called FedEx several times to pick it up... it took them almost a week to pick it up!... Someone certainly was waiting for that package also!

Received my expensive bike damaged and delayed.
The service is awful! No one to talk to… it's like talking to a scripted wall!

Their website is terrible they're never give me update on my package they don't give any time or date when they will arrive

When fed x changes delivery date 3 times that means they stold your item ok. Take it from a person that knows first hand. Fed x will change your delivery date 3 or even 4 times for a dum reason. Big red flag dont let this go then they will say after they deliverd it. And youll say when because you canceled 3 times and fed x will pick a date and say that one. And you say. Um wher i never got it. Fed x will say. Ya we deliverd it. A big scam guys especaily fed x in bloomington they are crooks ther they steal nice items and give you alot of dates when you get package. Its just for confusion. So no more fed x ups is better. COMUNIST IS HERE

If I could give it 0 stars, I would. I ordered furniture to be delivered by FedEx and I had no idea how much of an absolute nightmare it would be. I have called at LEAST 20 times for each package to tell FedEx to hold off on delivering because I am out of the country and every $#*!ING agent has something different to say: "We already put the information there, they just have to process it and it won't be delivered", "The package for sure won't be delivered today", "We put some instructions but we can't do anything to stop it from being delivered", "It is going to be delivered today despite your request to hold". $#*! OFF! The employees have ABSOLUTELY NO IDEA what they are doing and every agent you speak to has something different to say. That's IF YOU EVEN GET TO SPEAK TO THEM. They have an automated voice system for the customer service that literally puts you through hell just so you can speak to an actual human being. They have no standards for proper service. My request is simple: hold off on delivering my packages - IT'S NOT $#*!ING HARD. And what's worst is that the employees, on top of being incompetent, are rude, lazy and just could not care less. I seriously would not wish it upon my worst enemy to do business with FedEx. Please please please I am advising you all to go take your business elsewhere.

You send COLLECTION AGENCY to people who don't even know what they had to pay for. I have to pay 300 euro FOR A THING I DONT EVEN KNOW! You paid the 'import tax' WITHOUT EVEN ASKING ME (?) and delivered a package without saying a WORD ABOUT THE COSTS! Few months later you sended a collection agency to get the money. 1) I didnt even knew about it. 2) You paid the import tax without my permission, EVERY OTHER POST OFFICE has the chance to send it back. AND HOW THE $#*! YOU GONNA ASK 300 EURO FOR IT? This was not even the value of the packqge? God damn shame on you fedex. PEOPLE DONT USE FEDEX IT IS A SCAM

Had a time sensitive return package. These idiots decided it was fine to leave it sitting for three weeks BEFORE finally coming back around, four days after I contacted fedex again to complain. They're horrible. The first driver that was supposed to show up, never did. But miraculously, I received a text saying that he had come by and no package was left outside. I was home all day. I saw him drive up, get out of his truck, see the package, walk up to it, tried to move it, thought it was too heavy, and he walked away. Called FedEx immediately, and was assured he hadn't been there, and would absolutely come by to get it. I didn't feel like fighting with someone that was clearly lying, and very clearly didn't care. I could barely understand what he was saying anyway because of his incredibly thick Indian accent anyway, and condescending talk from him sent me in a seething anger. Went out of town the next morning, and was gone for work about two weeks. When I get home, what do I see? The same package still sitting in front of my door. Called FedEx again, and was given the same condescending Indian accent that I could only understand about a quarter of. Called my local FedEx delivery center, explained what happened, and blasted the poor guy who had the displeasure of dealing with me. He escalated it to the manager of the center here, and shockingly, the package was picked up about a day and a half later. I'll never FedEx again, not if I can help it anyway. Anyone who doesn't believe me, is more than welcome to tell me where to send about 50 emails from the FedEx customer service representatives and the local center here verifying exactly what I've said is true.

Delivery guy never rang my bell and kept saying that I was not at home. In the meantime I received two packages from Amazon and 1 from ups.

FedEx is the worst delivery service, their driver's can't ever deliver to the right address, and they even have gps. FedEx SUCKS BIG GREEN DONKEY $#*!S!

Waiting for my Christmas present been late for 2 days today Christmas Eve hopefully they ll bring my present to my house and no ways to check the status of the pkg

What is the point of paying for overnight shipping if my package does not arrive overnight. They give me the confirmation that my package will arrive and then nothing. This has happened more than I can count. Customer service is absolute $#*!. They all give you the same generic bull$#*!. How are they suppose to track packages if they can't even connect to the driver. They have no idea who the driver is. What kind of business is this? Where is the accountability? Fix your damn system. They don't even deserve 1 star.

FedEx is clearly, trying to get sued. The last time I used FedEx was before Christmas of 2018 when I ordered a gift for my mother from Target. My package was suppose to be delivered 2 days after the order date but when I finally got it, it was almost 2 weeks later. After that, I was done with FedEx. Now, almost a year later, I am waiting for a 1lb package from FedEx. Considering it was shipped from Social Security (so I had no choice in the shipping option) not only has it been 3 days since I was SUPPOSE to receive this package but now FedEx is using the SAME excuse they used the last time I dealt with them. "Incorrect address." Oh, you mean the same address that your superior clearly saw on the same Google Maps app that you use, that you claimed doesn't exist? You mean the same address that a delivery man from Bath & Body Works found and delivered my package at 8am? You mean the same address that Social Security has sent paperwork to during the months of September and October (through regular post mail might I add) that I've received? That address? I'm convinced all FedEx locations in Maryland are incompetent at best.

After a shipment from me I had the receiver message me saying he called the local office asking where they were. He was told the package was labeled perishable and was damaged so they disposed of it locally. Problem is it is Automotive parts. I then called as the shipper and I was told it was damaged and undeliverable. I argued that they told the receiver that they disposed of it. Agent made a call and then told me they would try to deliver again that same day. No attempt was made and no further comtact from fedex was made. Sent on Sept. 21,2022 on Sept 26 I filed a claim with fedex. On Sept 27 I received an email stating that a resolution would be made within 14 days. On October 12 2022 (15 days later) a Wednesday I called and was told that it would be referred back to the same claims agent and I should hear back by Friday………so they gave themselves 14 days to figure a way not to pay me, couldn't do it and now they want 3 more days to find a way not to oay my claim……do not ship with FedEx. If you do then DO NOT pay for the insurance they will refuse to pay when they loose or damage and refuse to deliver your package.

If you thought the USPS was bad, I personally do not anymore, then you will absolutely hate FEDEX SMART POST.

I placed an order with TWICE (liketwice.com) and apparently they have started using this service. BAD CHOICE! I have a review on their profile also.

I live in Southern California and TWICE is in Northern California. They shipped a package to me via FEDEX SMART POST it is going to take 8+ days to reach me. Why? No one knows, not even FEDEX employees.

I called to find out why the package was shipped to the city next door and then 50 miles away. They stated that SMART POST is the company processing it through to the USPS. OK fine. But why is the package getting further away I asked. No answer. No one seems to know the inner working of this company, although it is a FEDEX run company.

So the end result is, I have to wait, as of this morning until 7/15/15, for possible delivery. The date has changed several times, it started out as 7/10/15 (a date give by TWICE), then went to 7/14/15, and now 7/15/15.

This is the last purchase from TWICE until they change shippers, and in the future I will check business shippers before purchasing to make sure they ARE NOT using FEDEX SMART POST.

QUESTION OF THE DAY:
Why does it take FEDEX SMART POST seven (7) plus days to ship a package from San Francisco to Los Angeles?

Delivered package to wrong lot number. Shopper had right number. No help in getting where it was deliver

It was a good experience with them good customer service. Thanks FedEx for delivering my item on time

The shipping was great and the prices were cheap. They need to improve their customer service department asap

Absolute parasites. I have had many threatening letters from fedex regarding payment I apparently owe I have never used fedex I didn't even know what it was until I got these letters. I already contacted fedex via letters, email and live chat what said this was a scam but no proper answer given and never gave me the information I asked for such as proof of delivery, what the item was, who sent it and copy and total breakdown of this. Now fedex is saying I'm not me that it was billed to someone else well I have the letters with my name and address on. And have been threatened to take me to court if I don't pay. I have paid the bill because I'm highly stress and fedex is having an impact on my mental health. I still don't know what I have paid for. Looking into this this is happening to many people. Just totally fobbing everyone off even saying the bill was not invoiced to person contacting them. So who's bill is it then? Total scum bags to treat people like this. The stress they are causing is disgusting. NEVER USE FEDEX OR ANY COMPANY THAT USES THEM. BEWARE OF THIS TOTAL SCAM.

I don't do a lot of online shopping, but when I do, I often run into the problem of how to get my items to my current address in Japan. Many of my favorite items don't ship overseas. In the past I've relied on relatives, shipping to them so they can re-ship it to me, but eventually that starts to feel like I'm being a burden. Bongo (BongoUS) is the best solution I've found so far. Other "re-shipping" companies will ship things to japan, but only the things they stock. Bongo is the only company I know of that lets you gather a bunch of items over several days, stores them in one place until you are ready, and ships them out for you in as few packages as possible. When I need that service, Bongo is very convenient. And I like how they will photograph each item and any included invoices so that you can see basically how everything looks before it ships, just in case there are issues you see that need to be dealt with. The only reason I didn't give them 5 stars, besides being reluctant to give anything 5 stars, is that this service is a little on the expensive side. They're up front about it of course, and their calculations are understandable. They have to pay for their employees and their warehouse and other fees, somehow. But the high cost still gives me pause. It's the only reason I don't rely on them more often. I would (and I have) recommend this service to friends and family if they're trying to find a way to ship things internationally that don't offer the option.

I should mention that, never having had a problem with my shipments yet, I do not know anything about their customer service quality or any issues concerning their returns policy. Never having any issues pop up is a good thing, of course :)

Terrible customer service. I received a delicate part in the mail from the shipper. It was packed well and there was not a single issue. It was shipped not via FedEx. I changed my mind and decided to return it (it had to be shipped at my cost). The closest place to me was FedEx so I went with them. It was packaged the same way as it came to me. I even put more packing paper so it didn't move around. I get an email few days later from the company (that I shipped the part back to) with pictures of crashed box. Very clear that something heavy fell on top of it.
Filed a claim with FedEx in 4/2022. Included detailed pictures of the damage and packaging and protective packaging.
The claim was denied with 48hrs.
Called and spoke to a supervisor who was not very helpful and said it was not protected enough. I tried to explain that the damage is obviously caused by improper shipping or securing of the packages at the facility or on the truck. There was not convincing him. I offered to send more detailed pictures from the receiving business proving that the package was in fact well packed and part was protected. He stated no problem. So I obtained the pictures and submitted them. No answer for almost 1.5 months. Called back. They claimed they did not receive any pictures. Resent again. Denied. I paid extra for protection and insurance. The clerk at the desk examined the box before taping it and said nothing about "poor or inadequate" packaging or protection of the product. Of course a small box no matter how well packaged with get crashed by something bigger and heavier. The box looked like a truck drove over half of it. But FedEx won't admit it.
FedEx just lost several customers for life. I have an extensive family and friends network. None will be shipping with them over $200 insurance they would not pay. Good luck FedEx!

They dont know how to predict when a package is coming. It says my package will arrive yesterday. Cant even email them about it either.