Kroger

Today I couldn't believe my eyes! At the Kroger on North Goliad TX at 7:45PM the store only had self checkout. A retired couple, in the kiosk next to me, had a full cart of groceries and were forced to scan every item while an employee stood and watched.

Poor service, expired stock and an unwillingness to honor posted prices makes Kroger a very poor choice.

Tried the large sesame private selection burger buns and they ruined our dinner. First bite and they just broke up and fell to pieces. Nothing worse! Would not recommend this product. Seems that every time I shop at Fred Myers there is a disappointment. Going back to Safeway for good.

This is my second attempt at corresponding with Kroger in regards to the draconian conditions at the Texas City Kroger store. To refresh your memory – I was a part-time employee in the bakery department. I started working for Kroger in December 2023 and voluntarily terminated my employment on June 10,2024. I never had any issues with being written up (it is odd that Kroger resorts to this practice before any verbal counseling or redirection but that is just one of many poor management practices at Kroger) until I gave notice that I was leaving. I gave a month's notice in order to be available to cover for other bakery employee vacations, and since giving notice I have been written up twice in one week. One write up was for not following "tortilla standards" (which no one is aware of) which I was totally unaware and the other one was for not filling tables correctly – something else I was never trained on. It is absolutely unbelievable that Kroger employees – your most valuable asset, by the way – are treated with blatant disrespect and at times downright meanness by so called managers. It is safe to assume that this occurs because they (store management) suffer no consequences for treating people so poorly as upper management/corporate types apparently condone these practices. It is not unusual to see employees in tears at work due to excessive browbeating by managers (who are for the most part uneducated – high school graduates at best – and have had no training in good management practices) who refuse to address them with even a modicum of respect as well as refusing to adequately staff the store in order to preserve profits and management bonuses. Their behavior is reminiscent of the tyrants who ran the sweatshops in the early part of the last century. It is very odd that in 2024 any corporation, especially one like Kroger, would choose to model themselves after such a not only much maligned but also failed system of management.

I am hopeful but not too optimistic that raising awareness of these deplorable management practices will effect positive change for those still unfortunate enough to be employed at Kroger. I am fortunate in that I did not have to work but I will never forget the horrible plight of those left behind to suffer at the hands of the most incompetent, mean spirited people I have run into in many, many years.

You all may want to heed some of Sir Richard Branson statements –

"Train People well enough so they can leave, treat them well enough so they don't want to".
"Take care of your employees and they will take care of your business. It's that simple".
"Loyal employees are assets – NOT LIABILITIES.

Of course, Kroger's mentality and priority - corporate greed.
Dictators, no leaders.
Pretty sad the rating and review Kroger has and no one pays attention.
Hope for the best, to my ex-fellow employees.

I have ordered 100's of times from Kroger and had my groceries delivered no problem. But for the last 2 months, Kroger tells me they can't find my address and doesn't refund me for my groceries. I spend a total of 2 hrs for 2 separate orders trying to get a refund. Thee most unprofessional company out there. I will never order from Kroger again and I spend $200 a week…

You all think that the consumers are stupid. You go buy two 12 packs. Get two free but each pack is $9.99. That's $20 for two of them. You're paying for the whole for every f****** pack so you guys ain't saving. Nobody y'all need to stop with this. Trying to say you're saving people. You ain't saving nobody nothing. Kroger's is a big ripoff that's why I don't go there. Rip off

Ordered some overnight groceries from Kroger.com. The guys show up but when I don't answer the door they just take my order and leave. No one tells me they need to see ID for some reason. Huh? What the hell for? No one else does. They just take a pic of the deliver and leave. I'll never use them again. What a crap operation. At least TELL people you need to have someone present if that is your policy.

Ok so when you order on line,pay for the order it's one price. When it's delivered it's another. Always more. Refunds take forever. Kroger sucks.

Waited 3 hours past delivery time them driver showed up sat for 10 minutes with van running and drove off
I called they told me van trouble so cancelled order after watching them drive away they cancelled order them held charges. Lied saying van broke down but sat running in front of building and watch them drive away cant reorder or go somewhere else because holding charges.
Buyer beware lied and kept charges until they decided to release well after they camcelled order. Supervisor dishonest then said nothing they can do.

I tried to get cash back for $370 at customer service. They declined my card even though the money was in my account. They took the money anyway. They refused to give it back. I called my bank and they said that the money was already posted and Kroger should issue a refund and because they refused to do so that it was considered fraud and deactivated my card. I am about to file fraud charges. That was my rent money. They're going to get me evicted.

Kroger collects your personal and financial data at check out. On my last shopping trip, I swiped one form of payment at checkout but the Kroger scanner "selected" a different credit card that was still in my wallet for payment. Despite multiple denials from Customer Service, an assistant manager finally admitted this was "a fluke" and refunded my money. I don't know about you but I keep insurance and banking cards in my wallet, too. Who really knows how much personal information Kroger collects from you when you check out? Hollywood Market is right across the street.

You have already taken my time on the chat for over an hour... problem is not solved. Need I say more. Where are the negative stars I can choose for a review?. You do not value you members ot their time. Switching to Safeway even though they are more expensive.

Kroger's online shopping is the worst experience. They have people answering the phone with attitude and just keep hanging up and put you back in the queue without letting you know. I have called four times and the issue still has not been solved. I am forced to file a chargeback on my credit card because their so-called customer connect has failed me on all levels. What protocol do you have in place if your so calls are being monitored? Disgraceful
ZERO stars from me

Only 1 star because 0 isnt an option. The 3rd time i ordered kroger delivery in sandusky, and yet its the 3rd time they have to fulfill their end. Put in an order at 1 pm. Yet no food. Said delivery at 5 pm. When i call because they dont reach out its pushed back to 10 pm. Ghen 10 minutes later estimate delivery is 1130 pm. When they close at 10. Will claim they have no shopper. THEN STOP TAKING ONLINE ORDERS! What a joke. Best part is now i have no food and no money. They can take the money out right away but takes 3 to 5 days to refund. Im done with this KROGER.

So I spend about $400 or more per month at Kroger on Summer Avenue. Today I decided since the cashier was not busy, I would get in line and let somebody else pack my groceries. I get in line, unload my grocery cart and wait for the conversation at the end of the line to get finished. No acknowledgement that I exist, no hello, no customer service. I left the cart and the groceries and will no longer be shopping at this store (5 minutes away from home)...if they can't check their prejudice at the door they can check my groceries back to the shelf. Sick of this ***t

Product says you need a digital coupon, however, when you get to checkout, no one can tell you how to use one. Holding the phone showing I clipped it, people behind you frustrated you're taking too long, and so you check out paying full price. Kroger is always frustrating one way or another

Kroger claims their produce is always fresh and after multiple chances I have finally given up. Don't waste your money! You would think the employees that stock would only put out the fresh stuff but that is apparently asking too much of them.

Phone and chat customer service is practically impossible. A wait of a minimum of 20 minutes to get a Chat or phone real live person. BOT is a poor excuse for customer service, as in near impossible. Every day one of the site's features is down, today being the delivery feature. "ooops, we're sorry" whatever is down and "try again later." "Later" could be days. The "new and improved" is a bad joke. More like, "same-o, same-o website problems". I'm done with kroger.com.

I bought 2 tubs of ice cream and charged for 3. Customer service only had one person working. I stood in line for an hour to get refund. Also asked for help getting groceries in car and was told they don't do it anymore. Asked for manager and he's at lunch. Customer service has gone out the window.

I signed up with high hopes and placed my order for next day delivery. I got a call stating due to driver truck issues my order would be cancelled, not postponed...cancelled. Very little regard for customer service. Since this is how they handle business, I in turn handled it the same way by cancelling my trial membership. First order, bad experience, no thank you!

After 4 tries, I am finally giving up on Kroger. I use their website because nobody in the store seems to be able to get their own coupons and sale items correct, only to find out that their website is even worse. They overcharged me 4 times in a row, that can't be a coincidence. They eventually made it right until the 4th order, but I had to spend hours getting them the information they needed to make things right. On my most recent order, they overcharged me for the items AND overcharged that amount again on my credit card. So they overcharged me twice on that one and instead of making it "right" again, they are saying they did not make a mistake. Ridiculous waste of time, because almost everything there is priced high unless it is on sale or has a digital coupon. So instead of spending hours of my time explaining their screw ups to them, I am choosing to just not shop there again.

I shop there weekly after defecting from Harris Teeters. Their prices are the best in town.

Kroger brand name products are quite good... and chicken prices are the best.

The store is a little gloomy looking.

My chief complaints are two:

They often discontinue one of my regular items without warning -- citing a "corporate decision made in Dayton."

The baggers are terrible... they load all the heavy things into one bag... leave items out... and often crush my produce with canned goods.

I want to try their online store one of these days.

Purchased a bag of several small boxes of raisins in February 2015. Ate about 3 boxes one night, the next day on our way to the zoo we opened one more of the boxes in the bag, poured it into my hand... full of maggots! Reported to Frys Foods (Kroger)... nothing. They keep pushing it off on someone else who again, does nothing! Bottom line... if you want a store who stands behind corporate ethics, this is not the place to patronize!

Came home and reviewed my receipt when I noticed I was charged $12 for a bottle of water. Not a gallon. A regular bottle. Now I go to return it and I'm treated like I did something wrong. She said, well someone must've opened a pack and took 1 out because that's a package price I'm sure. I said, I dont know. It was the only single bottle of this brands water on the shelf. So, that means that 11 other people paid $12 a bottle and didn't notice on their receipt. Then she asks what I wanted done. You work at the customer service desk. Did you have training? Come on Kroger.