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Fetcharate

Overview

The company enjoys a generally positive reputation, with customers frequently praising its quick response times, ease of application, and professional service. Many highlight the thoroughness and helpfulness of the staff, suggesting a strong commitment to customer interests. However, concerns regarding potential over-communication and information sharing have been noted, indicating a desire for more control over the engagement process. While initial interactions tend to be favorable, some customers express caution, preferring to evaluate the long-term experience before forming a definitive opinion. Overall, the company demonstrates a solid foundation in customer service, though attention to communication preferences could enhance satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
16
quality
238
This company does not typically respond to reviews
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Kentucky
1 review
0 helpful votes
Follow Samuel J.
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Text indicated a rate would be given, instead my phone number and email address was given to lenders who started contacting me immediately. I have not received any information re: how the government program works and if it will help me.
Refinancing information is easy to acquire BUT the government program that grabbed my attention was used as a tease to pry private information from me.

Date of experience: June 30, 2022
Pennsylvania
1 review
0 helpful votes
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This is not a government program, it a fishing site that gathers peoples information for solicitation by lenders to refinance their mortgages.
No savings, rates now are higher than I am paying so it makes no sense for me to refinance my loan.

Date of experience: August 1, 2022
Washington
1 review
0 helpful votes
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I want information about what I can save on my mortgage. But I don't want to be bugged every day or all day. I would like to see the information in writing. So please contact me bu mail. I'm not a true believer as of yet I need to see proof. I thought I was going to get the information right now when I gave up all my personal information. I feel like I'm being tricked. That this isn't a honest program. Sincerely
Lisa Smith i

Date of experience: June 21, 2022
Alaska
1 review
0 helpful votes
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This is possible to stay doing well...
July 30, 2023

This is possible to stay doing well...as long as the people to work with don't over power us with phone calls.an to be able to do our part with
No stress.an not get pushy an not being pushy...we move at a slower pace...

Date of experience: July 30, 2023
Indiana
1 review
0 helpful votes
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This application was very easy to complete
February 12, 2022

This application was very easy to complete. There should, however, be a place to enter information about the vets who have passed away because I always feel guilty when I answer the question about serving.

Date of experience: February 12, 2022
Colorado
1 review
0 helpful votes
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Colorado stimulus?
August 4, 2022

How does a Colorado stimulus check, determine whether or not s home owner will save on their mortgage? This is just a re-fi trap to get you talking with a rep, trying to lower a 30 year into a 15, and then telling you a stimulus check saved you a bunch of money? Am I missing something here?

Date of experience: July 5, 2022
Pennsylvania
1 review
0 helpful votes
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This looks like a scam to get my personal information... it led me to believe that I would see the loan savings immediately without having to deal directly with predatory lenders... this makes me angry!

Date of experience: July 26, 2022
Minnesota
1 review
0 helpful votes
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Just your basic junk ad link to lenders and info readily available with an opportunity for the advertisers to just collect and sell personal information...these types of scams. I should not have taken the bait

Date of experience: December 27, 2022
New Jersey
1 review
0 helpful votes
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Not sure yet, we only owe 31,000.00 on our property
February 28, 2022

Not sure yet, we only owe 31,000.00 on our property. It needs upgrading, windows kitchen, bath. We do have equity in property. It is a question of what to put in money wise vs how much we can sell for. Ex. We have two bath upstairs and no half bath main floor Installing half bath main floor would give us value for the money. Also will we move or stay.?

Date of experience: January 29, 2022
South Carolina
1 review
1 helpful vote
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No one asked what my current terms and rate are. I DO NOT want a bunch of offers that are not better than my current loan. How can i avoid being called or contacted with lesser offers... as you didn't ask about my current situation? So, please do not call unless you are at least 100 bp lower, on a ten year fixed.

Date of experience: April 6, 2022
Delaware
1 review
2 helpful votes
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All I received is phone numbers to call from online finance companies that sell your mortgage to banks for a profit. I didn't get actual rates or approvals as promised. Now i can look forward to many harassing texts and phone calls from these companies and others that my information will get sold to. Thank you for falsely promising help with my problem. I will block any of these calls! Have a wonderful day.

Date of experience: March 24, 2022
Virginia
2 reviews
0 helpful votes
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I do not like that immediately I start getting phone calls from Banks. I only did this because it was purported to show me what amount I could get from My equity and payments. Still people are calling at this moment. Will not use this again

Date of experience: August 30, 2023
Minnesota
1 review
0 helpful votes
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This is a phony service
June 27, 2022

This is a phony service. I have never miss a mortgage payment in my life and I have always paid all my bills. But ANY of the lenders you picked, wont do this refinance of which would cut my mortgage payments almost down to 0 because I do not have a perfect credit score. No matter what the hell I do as far as all bills etc. it makes no difference, they keep holding history against you forever. So with your company trying to get people to refinance, it is all bogus. None of it is true. You guys really need to quit trying to make people feel there is hope. THERE IS NO HOPE> I have tried over and over unsuccessfully to do all the right things and where has it gotten me. NOWHERE> So take off your advertising here as it is a lie and not true. I am also a retired Vietnam Veteran with 6 medals and ribbons behind me for serving this $#*!ed up country of which everyone has turned on me. So be it.

Date of experience: May 28, 2022
Oklahoma
1 review
0 helpful votes
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Wonderful easy to apply full of information
November 15, 2024

Wonderful easy to apply full of information

Thank you so much

Date of experience: November 5, 2024
Oklahoma
1 review
0 helpful votes
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So far I have only used this app (or started too) two times. It seems like a helpful app and It can really give you good insight on what you may need for buying a home or refinancing your home, but after I use it in a little bit more depth, I
Ll come back and give a better review!

Date of experience: July 7, 2024
Illinois
1 review
0 helpful votes
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You lead one to believe that the application will gets me up to $160,000 forgiveness on mortgage.
Instead you have a bunch of mortgage brokers who want to refinance my loan and none of them can save me any money
My mortgage is already at 2.9%

I will lodge a complaint because your whole program is misleading.

Date of experience: June 11, 2022
Netherlands
8 reviews
0 helpful votes
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Got you covered
March 6, 2024

When I was in search of a new home, this service came in handy for me, mainly because of their offer, their platform.
It helped me to evaluate the sellers, their offers, compare them according to such parameters as price, for instance. They really have helped me and I am thankful to them for that.
Other than that, it's worth mentioning that they secure all the data of yours as they use advanced technologies for this purpose. So no worries, mates.

Date of experience: March 5, 2024
Florida
1 review
0 helpful votes
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To early to give a higher score
July 19, 2023

To early to give a higher score. I want to see if my Mortgage rate goes down & or pay of my balance quicker then before & possible just refinance without talking any money. SO I can pay this house off sooner?

Date of experience: June 19, 2023
Washington
1 review
0 helpful votes
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The very persistent which is not a bad thing when it comes up in the usual I could you not say procrastination type person on the ball trying to find something for me to get into the rental housing in my area

Date of experience: May 22, 2022
Massachusetts
2 reviews
0 helpful votes
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I need to be contacted by email, not by phone, due to hearing impairment. If you call, there will be no answer as I will not even hear it ringing. I was under the impression that this would provide a way to pay off my mortgage in half the time. A traditional refinance will not do that. Seems like a bait and switch offer.

Date of experience: July 2, 2022