Feverup

I had to reschedule my tickets for an event and after submitting the ticket with my explanation, I heard back from customer service within 5 minutes and they were able to give me a voucher so I could reschedule without much hassle at all!

Deceptive advertising for ticket prices. The $5 booking fee - PER TICKET - is ridiculous. The booking fees add up to nearly an entire ticket for a family of four. You are not offering any service for those 4 tickets - the effort, resources, technical support, etc are the same for 1 ticket as they are for 4 or 10 or 20. It's just a way to get money for not doing anything. If there was any other option to get tickets for the event we booked, I would do it. It would almost be worth taking the risk tickets wouldn't be available at the box office rather than buying online using this company.

Complete unprofessional. Unresponsive. Unreasonable. I was supposed to attend a concert in NYC. My group showed up at the hotel, only to be told by staff that Fever decided to cancel the show 3 hours earlier. I went back and searched my email to make sure I didn't miss a notification email. None was found. Fever cancelled the event and did not feel responsible to tell people who are attending the event. Subsequently, I emailed the vendor to ask for refund. The response time is very slow (expect 48 hours between responses). I have emailed them in 3 separate occasion, being very clear that I would like to move forward with the refund. After all the delayed responses back and forth, they have not offered to give refund. It would seem like good customer service that you would offer refund after not notifying your clients about the cancelled event. Instead, the customer service has not offered apology nor a processing of refund.

This is a great example of dishonest practices. Do you treat all your customers like this? You sell them a VIP package, for no reason at all cancel their ticket, when they want to buy a new VIP package it is not available, so the remaining amount vanishes. After a slew of mails you finally issue a new voucher, but only for the event that was already attended. YOU made a mistake but your customers are the ones disadvantaged.

An extra ticket was processed even though we deleted the cart.

We contacted them right away on the extra entry ticket and over a week later they replied they do not due partial refunds. The experience we booked said if it isn't used they don't get $ from fever. Just a way for them to take your $

Booked for an exhibition, my cat was unfortunately ill and and I asked to move the time slot by a few hours. Was just a flat out no. No empathy, no resolution. Total cartel of a company and I'll NEVER use them again and urge anyone who values customer service to NOT use them either. Lack of understanding and customer service. Basically just androids that say "computer says no". Ridiculous scam artists!

Fever's customer service is awesome - they have tons of ways to connect you with a rep for help. Plus, the follow-up emails include a transcript of your conversation and invite you to ask more questions if needed. Awesome service!

Be careful, and avoid FeverUp Sydney unless you know someone personally who had a good experience.
The concert on the day before the concert I was due to attend was cancelled. Then they cancelled my concert in order to combine into one large event, at a different venue, on a different day. Dates kept changing, to eventually be after my holiday.
They refused to refund my tickets. I found it difficult to find specific contact details or Australian ABN / ACN.

I received an discount code for a specific event through email. Thought it would be fun to go with some friends and we finalize the date/time we wanted to go to.

Once I tried to use the code, it didn't work. I reached out via "Contact us" and there is apparently an expiration date on these codes! No where on the email communicated anything about the codes expiring at a certain date.

For a company trying to get into events/booking, this is a terrible look.

Total SCAM! Sold tickets to a Banksy show that turned out to be not only unauthorized but NEVER OPENED! Could not find tickets, no link so just before leaving went down a rabbit hole searching only to find the show was cancelled and lots of complaints online. Did not offer refunds, instead offered flexible dates. I contacted Customer Service (farmed out of the country) and demanded a refund. After several emails of them trying to convince me to just wait indefinitely for the show to exist, they agreed to a refund. 2 weeks later no refund. I knew they were not going to credit me, the whole experience was not legit. They are total scammers and they know it and their good reviews online look fake. Looks like they targeted Trustpilot to post fake reviews. BEWARE they are still aggressively advertising a show that doesn't exist on social.

Wow, what an absolute cluster___ of a process and even worse customer service. Can't get confirmation of an order. Have to download their app AFTER paying to get any type of confirmation. App changed the ticket date after ordering and now cannot get the date moved or any restitution at all. They will only communicate via email and try to pawn off their issues to the venue. Needless to say we'; re out a few hundred dollars here. BUYER BEWARE!

We used Fever to purchase west end show tickets in London. Our card was charged 69 per person x 5 and we received tickets in our app. We arrived to the location advised by fever 15 min before the show and they refused to let us on since Fever didn't send over our reservation. We tried contacting fever and they said they would give us a refund and it has been impossible to get someone to respond or issue a refund. It was our group and another group of ladies in the lobby that were not allowed to get into the show. Fever collects the money but then needs to confirm the reservation with the venue and they failed to do that. Book your tickets direct and do not use Fever.

The WORST experience that I have ever experienced with a booking agent in Australia. Don't trust them! Be very careful people. This company do not honour their Terms of Use for tickets. Their communication is unsatisfactory and do not send confirmations or communicate until the last minute or after the event. They trick customers or they like to think they do and they do not want to help customers. Their Customer service team are not capable to action simple requests - imagine that in a world like today. The whole tone of this company and their team is antagonistic towards customers. They waste customer's time instead of helping them.

Dinner at Drosselmeyers & Santa's Winter Wonderland. Both WAY overpriced, hidden costs. Terrible! Then there were the mandatory tips automatically added to the final bill. Both events were $300+ for the 2 of us, and we didn't even drink! I won't be using Feverup any more. Lesson learned!

When trying to buy 2 tx to Titanic Exhibit in LA their website erroneously double charged me and they would not refund me the 2nd charge despite all my calls and written requests. Their website and customer service are terrible. Buy at your own risk.

This company changes the rules last minute and refuses to refund money, despite screwing over the the
Attendees. Save yourself some time and money and don't ever book through them. I'm now in dispute with the better business bureau to retrieve my money.
They won't even get on the phone. Disgraceful.

Fever offered 25% off for Luminoza show from 01/19/24 to 1/21/24 in Miami. I tried to use this discount for adult and children tickets but the offer did not work.
The customer support did not help me at all. Be careful. Discount from fever is a scam.

I appreciate Manuel's Prompt & courteous attention to resolving my issues with my tickets. He came up with a solution and implement it immediately so I can still attend tomorrow's event. Thank you for all of your help and for the great service and pleasure working with you.

Do not trust Fever... They sell much more tickets during covid then allowed... After pointing this out to them they hide behind T&C's and their customercare is a joke. Another example that only money counts

The absolute worst customer service I have ever experienced! Had a question about a refund several days before the event and I understand if no refunds are allowed but they didn't even respond until many days AFTER the event. Attempts at follow ups (7 and counting) have not been responded to.

This company is opportunistic, do not use them, they are a sham, they sell tickets to events and if for ant reason the event is cancelled, you have to put in a bank dispute to get a full refund on your ticket, otherwise they say no refund or try to refund an amount which is much less than your original ticket purchase, watch them they are unethical

Lost $200 on an event that was canceled, or maybe not even existed. Got a "voucher" instead of a refund that was supposed to be used within the next 2 months. Tried to get get my money back though claim with my bank... To make story short, Fever still got to keep my money. The voucher expired long time ago. I wasn't able to use it anyway, as Fever didn't have any events in my area that would worth this much money, or any money... Stay away from them!

Bought tickets in august 2021 for experience in Jan 2022. A lot has happened since then and I expressed a need to cancel the attendance. I was not able to drive 8hours there and back any longer and new world health problems. They offered a voucher which can only be used for that exact same event. It would be more useful to credit account to use for other events they offer but only this one event. It's a total scam. The customer service is responsive but not moveable. No customer recovery is offered. I will not recommend this business to anyone.