Feverup

I booked two tickets AT THE SAME TIME for Lego Exhibition for 2:00pm, but the final tickets were sent to me for 9:00am. I tried to used their change procedure (which is only available on phone, not laptop) and they split the credit into 2, one for each ticket. And their policy is that only ONE credit could be applied for the rebooking at the correct time. So basically I was forced to purchase a third ticket, and I now have a credit floating for a limited number of days. HORRIBLE.

Paid $70 for tickets to a detroit event last night There was no event. No it wasn't cancelled. No I didnt have the wrong day. They sold me a non existing event ticket. Hoping they make it right

I tried purchasing tickets for an event using a 30% off promo code that was only available for 24 hours on 2/14. However, when I tried to purchase tickets on 2/14, the code was unavailable. That night, I wrote customer service and sent them timestamped screenshots, proving I was trying to make the purchase during the time frame, and they replied the next day telling me the window for the coupon had closed. When I replied saying I understand the window for the coupon has since closed however I was initially trying to purchase the tickets during the appropriate time, they didn't reply to me. After downloading their app to call their customer service rep, I was told that the window for the coupon has closed and there's nothing they can do. When I tried explaining that offering a coupon code that doesn't work is a scam, all they said was Fever is a ticket company with events all over the world and to read their reviews on TrustPilot. I know I'm not the only person with this issue because I saw someone else comment on an ad for the coupon code on Instagram saying the code wasn't working. All in all, I would say that while Fever may be a ticket company with events all over the world - they are trying to scam people using fake coupon codes.

The by candle light concert is what my husband and I attended just last week. The advertising for the concert was a lie. They portray the concerts as being full blown or done by professionals. Let me just tell you, I've heard high schoolers play better than these four adult. Right just four instead of the advertised symphony. Downright scam. It's was embarrassing too. The feedback in the speakers was so bad that we couldn't hear what the people were saying everytime they decided to talk...which by the way was after EVERY SONG. Not only did they suck at talking, but they were awkward and had very long pauses.

The candles everywhere in a cool building is enticing and it was pretty, but the performance was an embarrassment and unbearable to listen to.

They came out to the stage and didn't tune with each other. It was a string quartet. They were off the WHOLE TIME. Not to mention the fact that they were all playing at their own tempo. It was so bad to.sit sit through a 60minute concert of stringed instruments that scratched off key the whole time. It was a horrible tribute to Honz Zimmer.

They had trouble adjusting their stands and instead of being ready to go right away, they came out to the stage and took a solid 3-5 min setting up...heck, that's when the concert was supposed to begin.

The one guy couldn't play in tempo and refused to blend with the others. And the other guy on the other violin didn't even have a neck rest. He was literally using a rag... that's right a RAG!?!

WORSE CONCERT I'VE EVER BEEN TOO. We payed $60.00 a seat and the event was worse than a high school performance.

I changed my 4 tickets 2 hours and they charged me 2 booking fees. Then they explained that they could do nothing to help me and I couldn't speak to anyone else because calls can't be transferred.

We held tickets for a recent Candlelight event to be held on a Thursday evening at Cremorne. One of the ticket holders with whom we have lived for six days became Ill and then tested positive for Covid on the day of the performance. I had developed symptoms by late afternoon.
I attempted to contact the service desk. No reply. I arranged for a neighbour to attend the theatre. He was advised the service desk was in Europe and no Fever representative was available at the event. He was told that the ticket holders should not attend but email the service desk. He was also told the event was not sold out so tickets were available on line and would be of no use to the box office.
Contact was done again.
The following day I was requested to send proof of the positive test ( before the event) in a particular form with a passport.
The photo of the RAT test from the previous day was not acceptable.
Evidence was subsequently provided in the form required.
I was then told that as this was not done before the event commenced the service desk could not help me. In short, I was being told to just turn up and infect the audience.
Lousy service
Hopeless advice
Terrible attitude
Invisible terms and conditions
Don't bother trying to deal with this company as they do not care.

We never got to go on the tour... we were sitting in Starbucks no one showed up and we started live chat with Peter at 1205. Who said he would research what happened then email me at this email. He asked if we were at the meeting place at 12 noon? Really trying to blame us for no one showing up from the fever up tour! We were actually at starbucks at 1030 am drinking coffee and eating inside since it was raining waiting for the tour to start. No show from Fever up tours, we waited outside starting at 1150 and then live chat started at around 1205. Peter ended the chat and then tried to live chat where Tatiana chated a pre script answer she ended the chat, Santiago pre script answer and after almost an hour at 1258 we left in an Uber after standing in the rain waiting on Fever tours... all I want is my $50 back. I have never in my entire life of traveling have ever had this piss poor customer service! Then try to turn the blame on us by asking were we at the meeting place at 12? We were super early, it was raining and there is no where in the neighborhood to venture off too. I told Pete we had another tour booked at 230. Your tour was suppose to take 1.5hours there was no way to get an 1.5 hour tour when it was already almost 1pm and we had to be at another tour at 230pm. I JUST WANT MY MONEY BACK!
This was the worst experience I have ever had!

Kathy

Cancelled dates! No refunds! They offer you more bad tickets laughing their asses off on the way to the bank with your money! Scammers!

Signed up for Dinning in the Dark Philadelphia and they never provided secret location and could not be reached. They ignored all emails for several days in advance of event.

Really made a mistake because all purchased ticket for Van Gogh: The Immersive Experience - Three tickets and they have just waitlist the event and changed it to Secret Location In Philadelphia.

DO NOT USE COMPANY or GIVE THEM MONEY!

Fever up is the online ticket service for the Harry Potter experience in Little elm Texas. Seems like it would be a great thing to take the family but pricey. I bought tickets and parking pass and on the day of my entire family came down with a very contagious bout of stomach flu. Even though we felt okay enough to make the 6:15 scheduled time, as a responsible person I could not allow us risking getting everybody else sick including the performers because of how contagious the stomach flu is. So I simply reached out not asking for a refund at all just asking for a reschedule since they have several dates 2 months out that are not close to being sold out. I got a simple friendly response saying they don't do any refunds or changes. This makes ridiculous since and is a policy that is in place out of pure greed. The issue is is that I will never go to a performance or purchase tickets for any event if it is fever up that is the ticket broker because this is an absolute PR nightmare for wonderful performance artists everywhere. If it was a once a year performance or they were only doing it in one time at a location would be totally understandable but there is zero reason for a 3-month event with plenty of openings to not even work with me at all because of illness. Now I will be leaving a review, an honest and true review, everywhere I can and hopes that it will hold back people from experiencing what my family did and resulting in fever or the Harry Potter experience performance team losing enough money to where the policy might change and I can come back and leave a positive review. When will customer service be a priority instead of an unnecessary burden for these companies? If I were a performance group I would never use fever up to do our ticket platform. They were not rude, it is not a personal or attitude thing, it is strictly the fact that I leave positive reviews when a company has good service and I leave negative reviews when they have a chance and completely don't

They were very helpful and respectful.
Very good customer service.
I have spoken about Fever to all my friends.

Thank you for making this change so easy! So glad that we made reservations - looking forward to the show!

DO NOT ORDER TICKETS THROUGH FEVER!

Ordered tickets to the "King Tut Experience" through Fever for my father for Christmas, unfortunately he (and my daughter) became ill the night before the event date. I tried to contact Fever to see if we could reschedule or get a gift certificate.

I scoured online and the App to find a way to contact Customer Support to see if we could reschedule or get a gift certificate. The only way I could get in touch was through sending a message.

The morning of the event I hadn't received a reply and began searching again for contact info. The website stated that you could chat with a rep through the App. I followed the instructions and never found this option. Do I continued searching, after an hour I actually found a phone number.

When I finally got through to an actual person and explained my situation, he stated they would send me a message with their findings. After a couple of hours, I received an email stating " …the event organizer's policies do not allow us to issue any refunds or exchanges once the booking is made." The reply wasn't sent until the time of the event.

Had Fever's app been more user friendly, allowing me to actually talk or chat with a person, I could have transferred my tickets to someone else to use.

They took my money. Rescheduled several times. Then never had the event. Then emailed me at 4am several times stating they'll refund in 10 business days. They never did! SCAMMERS GONNA SCAM!

SCAM. I will be looking to make sure events are not run by this company, Id NEVER go again. Waste of time.

It is the company's fault that I ended up wasting time and Uber fare to get there just to find out it was closed. Not only were there no signs, emails, or texts stating it was canceled, there wasn't even a refund that was automatically given. I had to ask an unrelated area 15 staff.

What you guys expect people to reach out to you to get a refund? That's ridiculous. You guys did the BARE MINIMUM in giving me a refund for the tickets when I HAD TO ASK, but you tell me there is no way you could give me a refund for my Uber fare? When it's this company incompetence? Worst company ever.

Not only that, I had to go to the BBB to request the refund, when I emailed you all over A WEEK AGO. Your team said my case had been "escalated". Escalated means you wait a week for a refund I should've gotten automatically without having to first email YOU?

Over a week later after getting response after going to the BBB, they said my refund has been processed. You've lost my trust and this was the first time I've ever dealt with you, I'll be keeping an eye out for the refund. Scammers. I'm going to report you again you guys don't deserve to be a company

I wanted to visit Fabrique des Lumières with my family of 2 children and 2 adults. Feverup does sell childrens tickets but it is impossible to buy childrens tickets and parents tickets in one transaction. If you want to buy tickets for a family, you will have to do 2 purchases.

So I did (or at least, I tried). I looked for a time slot with high ticket availability, to avoid ending up with 2 childrens tickets without parents tickets (I'm not letting my 7 & 9 year olds take the train & visit a museum by themselves, as any sane person would understand). I bought 2 childrens tickets. Then I tried to buy tickets for me and my wife. There were (according to Feverup website) still 8 tickets available. I made the purchase. Then the credit card payment failed. Not clear why. I tried again. Same problem. After contacting customer support, Feverup told me the tickets ran out (even though after 1 hour there were still 8 tickets 'available' according to their web site!). I asked for a cancellation & refund of the childrens' tickets, or a rescheduling. But all the Feverup customer agents can do is tell me to go $#*! myself, and hide behind Terms & Conditions. Feverup, you should be ASHAMED of yourselves, with your $#*!ty 1990s technology and abominable customer support.

I wish I could give zero stars! Be very careful when you're on the fever app because what happened is that I was testing out promo codes and I had tested it out on a skydiving experience and then all of a sudden a payment had automatically went through even though I hadn't authorised it. It was a glitch in the system and I had my account details already saved on the app from when I had previously made a purchase. I didn't want to actually want to do the skydiving and wanted a refund, so then I called a few agents and they would all say the exact same thing, saying that the tickets are strictly non-refundable and the event organiser's don't allow us to issue any refunds! Also, they didn't even give me proper information about the ticket. I called the skydiving place to confirm if it was legitimate and fever gave me the wrong address, they wouldn't give me a proper time of the booking and the booking didn't even go through and wasn't on the system. They just straight up took the money out of my account even though it wasn't actually booked. RIGGED! Clearly this was not my fault. It's absolutely disgraceful that they do not give any refunds. All they care about is taking money out of your account in the most unfair ways. They should be held accountable. They're a complete mess and their practices do not many any sense at all and nothing that has been communicated with me has made sense. I ask a couple of simple questions, none of which were accurate. I say stay away from fever, unless you want a fever... They made me sick and gave me a legitimate fever. :/

Event disorganized, zero talent, huge rip-off. Most of their performances are milquetoast wanna-bes. Wish I'd seen these ratings before I shelled out $350 for tickets and left after 30minutes

I am overjoyed that they found a quick answer and solution to my question and problem within minutes. Thank you! Highly recommended.

The assistant was so correct. I'm so grateful with him. I had a problem and it only took 1 hour in change.

I feel compelled to express my utmost disappointment and frustration with Fever following a disastrous experience that ruined my 7-year-old's birthday celebration. The sheer negligence and lack of follow-up demonstrated by this company are truly unforgivable.

After driving 2 hours, filled with anticipation and excitement, we arrived at the event venue, only to be informed that it had been cancelled. The reason? According to Fever, they had supposedly sent an email months earlier notifying us of the cancellation. However, this alleged email mysteriously never reached us, and Fever failed to take any responsibility for their incompetence.

What adds insult to injury is the complete absence of any follow-up on their part to confirm the receipt of this critical email. It is simply unacceptable for a company to rely solely on the assumption that their communication has been received without any proactive measures to verify its delivery. This lack of diligence has resulted in the utter disappointment and heartbreak of my child on her special day.

Instead of demonstrating genuine concern or attempting to rectify their error, Fever offered a mere refund as a half-hearted solution. This shallow response fails to acknowledge the immense inconvenience, wasted time, and emotional distress that their negligence has caused. A simple refund does not make up for the shattered expectations and ruined birthday memories.

I implore Fever to take a hard look at their customer service practices and make significant improvements. Their lack of professionalism, accountability, and empathy is appalling. They have shown a complete disregard for their customers' experiences and have tarnished what should have been a cherished celebration.

I strongly advise potential customers to exercise extreme caution when dealing with Fever. Their failure to fulfill their obligations and their inability to communicate effectively should serve as a warning sign. As for my family, we will not be trusting Fever with any future events, and I hope others heed this warning as well.

Interesting and unique events and an extremely responsive customer service when mistakes (all the fault of this buyer!) have been raised.

Customer service agent was pleasant and very helpful with getting me to amend my ticket date due to unseen circumstances.