Feverup

Paid for 5 tickets ($94) for the Lego exhibition and thought the booking fee was $5. Well, it was actually $5 per ticket. Whatever, we really wanted to see the show. They booked a 9:00AM time slot for us that we didn't actually want, and when we went to change the time slot (which they said they support), they cancelled the original tickets, but couldn't refund the money. They said we needed to use a voucher to change the time in their app.

We downloaded the app and changed the time slot to 10:30AM, when they hit us with another $25 booking fee because we were changing times. They didn't tell us that we'd have to pay a booking fee again to change the time prior to cancelling the initial tickets, otherwise we would have just kept the original time slot as it was only 1.5 hours difference. We thought it was ridiculous to pay $50 in booking fees for $94 in tickets, so we said no thanks and tried to get our original tickets back.

Well, they said those tickets are cancelled and that we'd need to pay another $25 booking fee to get the original time back. So either way we have to pay $50 in booking fees for $94 in tickets. We tried to get a person on the phone to talk about the situation, but they didn't support phone calls.

If you can avoid using this ticket vendor, I'd advise you to stay away. I don't want others to have the same experience I did, so I'm going to contact the Lego Exhibition about the situation with a link to other bad experiences on this website.

The other reviews tell the same story over and over again.

Gorgeous music, lovely staff, disability accessible venue and beautiful setting and we would go again……

Extremely easy to switch events & utilize credit. Representative on the phone was friendly & knowledgeable.

Very helpful and polite brilliant service, really helped with my issue and we come to a agreed solution

Received help with a refund. The response was very quick and friendly, overall very helpful! Thank you.

Typical money grabbing corporate. Not at all helpful once they have your money! Won't use them again

I still havent recieved my tickets, I have previously requested support or advice on this and no one has come back to me

Worst app ever seriously. Not only customer service is not responsive the had problems with payment so becareful when using

Watch out for this ticketing scam!
I WAS CHARGED TWICE, AUTOMATICALLY FOR AN EVENT I WILL ONLY SEE ONCE.
Can't use the FEVER voucher except for the same event.
FEVER Voucher only good for 60 days for the same event.

You have to remember how and from what site you booked your tickets to make the Fever app align with the transaction in order to get credit for the voucher.

The app is smart enough to distinguish between Google and FB but not smart enough to see you have a credit in your account when you pay for the same event AND there's no place in the process to add your voucher.

I had to change dates.
I just got charged again full price and no credit for the voucher. PLUS ANOTHER $10 for booking convenience fee.

Fooled me once at a loss of a voucher for an event I will have seen once but paid for twice.
BAD FORM

From their email.
We have reviewed your case and decided to offer you a special voucher that you can use in our Fever app to purchase a different option for the same plan. Once you download the Fever App make sure to log in using the account used to complete the purchase. The system will recognize automatically any session open in the computer or device used, either with Facebook or Google (it is mandatory to choose one of these), so we strongly recommend you to check which accounts could have been open there at the moment of the purchase.

We purchased tickets and PAID EXTRA to sit in the very front section and when we arrived (BEFORE the event, we were NOT late at all), the only available seats had a pole that ran from the ground to the ceiling in front of the seats which meant we would have a very obstructed view. We had no choice but to sit in the very back section to have an unobstructed view of the event. After the event, we inquired and wrote to Fever explaining the situation and they offered ZERO help. They said that they could not do anything and refund any portion of the price we paid even though it was worth over $50 since we had paid nearly $60 MORE to have seats in the front/closest section. We explained everything in detail and Fever literally did not even give a tiny ounce of consideration for this and continued to say that our inquiry is closed and that they did not see anything wrong with this at all. We paid for something that we did NOT receive obviously, NEVER AGAIN will be ever attend a Fever event and we are telling EVERYONE possible about this so that Fever doesn't continue to screw people over. We reported them to the Better Business Bureau as well. FEVER IS DISGUSTING AND IMMORAL.

The company lied and kept the money during Christmas time after I changed a flight to accommodate the change. This company is best avoided.

I have had to contact Fever twice now regarding my tickets and both times they have be quick professional and efficient. Very helpful

Thanks for your speedy response! I'm now booked up for an August Visit - It looks fantastic! Do we know 'where it is yet?

I'm grateful for the assistance that the team provided. I had a query and they jumped through the hoops to help me sort a couple things. Thank you

Terrible customer service and lack of responsibility of their own errors.

I was scheduled to attend an event. Weeks before the event, an email was sent out saying the time was switched from 6:30pm to 9:30pm. Okay, no big deal. But then ON THE DAY OF THE EVENT at 6:00pm, another email was sent saying that the schedule change email was sent out in error and the event is still at 6:30pm, IN 30 MINUTES.

Where the lack of responsibility comes into play is that I took a day off to attend this event! Now I couldn't attend due to their scheduling email error?. And now my husband and I took a day off for nothing? In addition, I had to pay the babysitter a fee for cancelling on her!

A mere refund from FeverUp doesn't fix the ripple effect of consequences of as a result of their error. I asked for 2 ticket vouchers (+-/ $100 value) for a similar event on a different day in addition to the refund to help rectify the situation (unnecessary day off and babysitter cancellation fee). I've been emailing the company and now they're just ignoring me.

I don't think anyone's time or money is safe when booking events through this company. Use another company that will actually take responsibility of their own errors.

Fever "policies" need some revisions and in addition to more training, the CS team needs more leverage with available concessions for unhappy customers. I have been in Client Success for over 20 years and reciting policy without providing some sort of solution is NEVER an option. Certainly you can't offer refunds to everyone who is simply canceling due to cancel, but policies absolutely must have loopholes for some situations, or alternate solutions, such as credits for future events, etc.
The interactions I've had with the CS team over various tickets I've purchased clearly show that CS associates have no authority at Fever.
Had the CS reps provided solutions rather than recite policies like robots, I might not be as upset and be willing to give Fever another chance.

I'm so done with Fever and will not attend any events that have tickets sold by this company. Their customer service reps treat you like they don't care and repeat information over and over without actually solving anything and act like their hands are tied to make any decisions. Clearly customer satisfaction is not one of their priorities.

Their refund policies are asinine without providing some sort of platform for ticket holders to resell if cancellation is needed, or forgiveness for mistakes, especially when the platform adds a default 1 ticket type to the cart.

I've had multiple issues with this company, but this is the most recent issue:
I made a mistake and added an additional ticket to my cart since the app defaults the cart to 1 General ticket. I purchased 2 VIP tickets and didn't notice the default general ticket in my cart until I got the email confirmation that it was bought. I reported it within 30 min of accidentally buying the ticket, in addition to using the other two tickets with the ticket that was accidentally purchased left unused, and they still won't refund due to "policy".

I'm over companies like Fever taking advantage of customers due to "policy"

Terrible performance and terrible customer service. Would not recommend to anyone.

Firstly, upon arrival we realised that there was not a bar at the venue as advertised on the ticket - please see attached a screenshot of the confirmation detailing the inclusion of a bar. Therefore, we spoke to one of the staff on the door, I believe was called Jair, and he explained that they were not able to sell alcohol at the premises and so was confused as to why a bar was advertised for the event. He kindly offered us some water in a plastic cup although this was not quite the beverages we expected. Therefore, before the performance had began the atmosphere was already dampened. We were then disappointed to find that the seats, which we had paid £30 for hoping for a better view, were only two feet away from the seats that were half the price and had the same view of the performance.

Secondly, we were further disappointed as we had paid for a Disney performance however, throughout the main performer repeatedly said ‘so we are going off piece now away from Disney songs' and continued to play non- Disney songs. This changed the atmosphere in the room and you could see from the rest of the audience that everyone was disappointed. From the programme we counted that six of the Disney songs were missed out which is a substantial amount. Even the performer was able to see the disengagement from the audience as after playing a few alternative songs he said ‘now it's time to pick it back up as I can see I am losing your attention'.

We paid collectively as a group of 4 £120 and was such a waste of money.

Still no decent response from the company, just get the same blanket email saying they are discussing a solution and then never get back to me.

Don't waste your money, pay for another event.

Very understanding and supportive. Helpful and understanding with changes in circumstances. Excellent problem solving

Very quick response and easy to change without penalty. Good app too, some great info there. Thank you!

We tried buying tickets for the Angel of Light Show in Los Angeles on your website and our card was charged and the website says it was unable to complete the transaction.

I had a problem with my email address and fever were very quick in responding to my query via their live chat system.
Very easy and fast system.

Your personnel was very understanding and professional. 1st class Company. I had to cancel and was issued a voucher to use in the future.

Husband covid + 7 days; negative at 48 hrs, positive again 24 hrs before Monet. Wouldn't reschedule.