Feverup

Be very wary when deciding to purchase these tickets.
I bought a set of tickets and awaited further details.
As the date approached I contacted Feverup for the details of the secret location.
They acknowledged receiving my query soon after, stating that they were working on finding the answer. Shouldn't have been difficult even if they are coordinating small concerts in Sydney from their shop front in New York, linked to their office in Madrid Spain and operating from their base in Sierra Leone Africa.
They eventually responded 3 days after my concert had taken place. I did not even have a chance to redeem my ticket.
They have ignored my request for any form of resolution.
Due to this I believe anything to do with Feverup or KZMOS Technologies and its subsidiaries are a high risk venture.
Great idea for a business but less than dependable operation.

Terrible robot-like customer service and scammy practices. Don't bother contacting them because all you'll get when you've made a mistake is "sorry to hear that but [f-you] we're [going to do f-all to make your life miserable]". RUN like heIl if you see the event is ticketed by them.

Want to upgrade your ticket? F-NO
Want to change your tickets? F-Yes just pay MORE booking fees

They basically can't do anything and won't do anything unless more is paid, much like those dirty cops in corrupted developing countries you hear in stories

We bought tickets to an event that was cancelled due to Covid. Fever up avoided giving me a refund for months, sending unprofessional emails which didn't make any sense. They even lied and said a refund had been sent when it hadn't. In the end I made a formal complaint to STAR who got involved and the money was finally sent. I would never buy anything through Fever again!

This company advertised a secret "Gin and Tea" event to occur in Tampa. They were very clear in repeating it was to be in Tampa and did not disclose it would be in the "Tampa area" or even "Tampa Bay." Relying on the representations it was to be in Tampa, we purchased tickets only to find out it is in a different city about an hour away. We immediately contacted Fever a/k/a Fever Labs a/k/a Fever Up to request a refund to which they refused. I would not recommend this company

FeverUp is a worldwide events promoter/organizer that hosts some of the silliest events with relatively poor performances at exorbitantly high prices and then provides terrible customer service. Even though you'll have timed ticketed events, you'll find long lines, poor organization, poor flow, and that you are not getting your money's worth. And if you try to get help, their customer service is horrible.

Bought tickets for a birthday present for my brother. Had no choice but to book a late ish slot. Contacted customer service a week before the event and was told that whilst no current earlier availability, to check back later in the week as if there was an earlier slot, they would move it. Checked back today to have an incredibly rude customer services adviser called Anna say that she wouldn't help, despite tickets being available now for an earlier slot, that her colleagues were wrong, that the chat agents couldn't do anything anyway etc. Then closed the chat. Still going to the event as it's a birthday gift but would never book again with you.

They have been selling tickets for Van Gough Immersive Experience in Philadelphia. They say the location would be revealed later. This was supposed to start on August 4th. It never happened. They are canceling everyone's tickets with no refunds. Do not EVER use this organization. They are total scammers!

We went to a Dining in the Dark experience in Edmonton for 80$ per person. The main meal was meatloaf. They requested we leave the eye masks so they could disinfect them to re-use them. I will let you be the judge of whether you would pay 80$ in advance for that kind of experience.

When booking tickets, I came across their $5 per ticket booking fee. I tried to find a way to buy tickets directly with the venue or over the phone to avoid the fee, but no luck. After a family emergency, we had to change the date. The only way to change the date is to cancel your tickets and buy new ones - NOT AN EXCHANGE. When cancelling the original tickets, it was not clear that I would not be refunded for the booking fees. It was also not clear that I would be charge a 2nd time for switching to the new date. When I realized this, I chatted with a customer service agent who told me it was too late because I had already cancelled the original tickets and there was no way they could credit the booking fees on the new date. 25% of my total was booking fees alone! What a scam!

I bought two tickets to their Candlelight Concert. There was no information about entry on the tickets besides the start time. We arrived at the venue shortly before the start time only to find that every door of the large we reached was locked. When we finally reached the ONLY entrance that was unlocked, security locked it as the concert had started. It took us almost 10 minutes to circle the entire building to find the single entry point, and at least 8 other ticket-holders were also locked out.

FeverUp denied my request for a refund because they said I "failed to attend." I was there, but FeverUp failed to communicate the single point of entry to the venue. We would not have spent 10 minutes finding the entrance and getting locked out if FeverUp had simply put the entrance information on the tickets.

I did everything I could to assist this company to change my tickets. Five back and forwards. I used a different email to the one the tickets booked under, yet their site had no facility to correct it. Finally sorted that out and then they wanted proof of my Covid diagnosis, so sent them a copy of Health WAs message to me. Nup they refused that. Take a photograph of the original diagnosis which I have not received in writing yet. Then they would not change the date to when I come out of isolation nor a refund, instead they'd give me a voucher for another show. I refused and now have lost the price of my tickets because I did not turn up on the day. They put every obstacle possible in my way. Beware of this company. They advertise that they are Covid compliant but they are not. I would not deal with them again. And all the while I've been sick, trying to deal with them. Totally disgusted with this company.

This company policy is very poor.
Booked 2 tickets to Van Gogh. Covid reasons only I could go. Contacted fever and they wouldn't refund or give me a credit to use for next time. *******@Fever had No understanding, treated like a nothing, poor customer service. I will never use this company again.

The response to my problem was handled well and quickly. The website itself I found difficult to navigate( I wanted to get 2 different types of tickets, when I navigated back it changed the date).
I would use the service again.

Please beware of purchasing Candlelight Concert tickets with Fever! The experiences are different from what is described; you will be issued with the wrong band of tickets, and you will not get your money back.

Really dissapointing experience and service! We were made to sit at the very back after paying a lot extra for premium zone B tickets because they oversold the event. We were told by staff that we would get a full refund when but this has not been honoured by customer service when we contacted them. They oversell tickets, take your money then don't refund you, scam.

I booked tickets for a concert on their website. Clicked on a particular date when I booked, but the tickets came out for another date. Contacted the customer service less than 5 minutes after purchase and realising this, and asked them to change the date to the one I planned initially. Were inflexible and said it couldn't be done. Referred simply to T&C, and even if I explained the reasons, there was no attempt to meet halfway. Not interested in customer satisfaction, obviously. Will NEVER use them again. Prefer to purchase directly tickets from the vendor, no intermediaries! And if not available, prefer not going to the event.

Be aware when you buy tickets that the company makes no exceptions when you can't make the event. I bought tickets to the Pink Floyd Tribute candlelight concert as a birthday present for my 91 year old mom. On my way to pick her up, my car broke down. Before I even called the tow truck, I emailed Fever that I couldn't make the concert. I asked that if a refund couldn't be given, could we get a credit towards another concert. I said I could provide the tow receipt, the mechanic receipt, even a picture of the car getting towed as proof of the incident preventing us from getting to the concert. They emailed back 2 days later and said no refunds, no credits. So 2 seats went empty and the company still took my money. Wouldn't buy from them again.

Booked an event listed for 6th oct. Noticed today the date on the tickets was different and showing 4th Oct. Got in touch to query...resuling in the cancelling my tickets.! Customer service is awful! Avoid avoid avoid

Avoid purchasing from them!
After cancelling your ticket or changing its date as they wish they won't refund, this is their official response:

"Thanks for contacting Fever!

We have analyzed your case and we want to offer you the option to cancel your ticket and issue a voucher that you can use in our Fever app to purchase a different option for the same plan...

We'd like to remind you that Fever tickets are non-refundable and non-amendable, however, in this case we are able to give you this option to continue enjoying Fever plans."

Purchased tickets for an event and the venue said they overbooked so we were not able to go in. Seemed like only tickets purchased through "Fever" were rejected! # days now, and fever has not gotten back to me.

I bought two tickets from the Fever website. In order to view the tickets you have to download their app on your phone, there's no other way of doing it. I was checking my tickets when a sign popped up saying "purchase complete". I had no idea I was ordering anything or what it was I was supposed to have ordered and I definitely didn't want it. I immediately contacted them to be told (after five days) there were no refunds. Mine is not an isloated incident, I've read of many other people this has happened to.
I've now deleted their app before anything else like this can happen again.
DO NOT USE THIS COMPANY!

Do not book with this company! I purchased two tickets for the bubble experience in Toronto for January 7th 2024. The event was not ready for that date, so they gave us a voucher that expired in 60 days. The event is still not up and running and because I missed the rebooking of 60 days they have taken my money and didn't responded to my email. This is a scam and a complete money grab! Don't waste your money, they just steal it!

REVISION to first review: Very poor instructions; convoluted access to tickets. Must download Fever app; click on ticket button, but it was not there. Finally found phone #; got QR codes emailed. Needed to resell [COVID], but help site was slow; never answered how to transfer codes to Stubhub. $337 lost. FEVERUP.com ticket access too complicated, had me going in circles; should switch to more conventional ticket access. For a while, I thought it was a SCAM. Will never buy from them again.