Feverup

Purchased tickets for the Prince exhibit in Chicago changed my ticket dates and it had been a Nightmare since! My tickets have been cancelled 3 times non of which was my doing and every cancellation they give me less and less credit to "re purchase " the same tickets over and over. Customers service can't un cancel the tickets so you have to hope the date and time you wanted is still available. Not to mention anytime you at an event for information the app purchases a ticket for said event. Stay away if you can if you have to purchase tickets through Fever keep checking before your event that the tickets were not cancelled they give you no notice of cancellation.

The picture used to showcase the candle-lit venue is not representative of the actual concert settings. We were in a large temple and the stringed quartet was barely visible from our seats. (We were about 10 from the front). Many of the candles were not lit. The microphone they passed between the musicians did not project and so our group could not understand anything that was said. It sounded like nonsense.

A couple of the Queen arrangements were not well done/suited for strings. Some were beautiful.

Our group rated the experience 6-7 on the way home. It did not live up to our expectations, and we did not think it worth the price ($50).

Parking at the temple was easy and cheap.

Thank you, Feverup for the smooth rescheduling of 3 tickets for my friends and I (original ticket ID ******* for my ticket) though we noticed we were all charged additional fees in different amounts. Can you please refund the additional charge made to my Visa ending in... 3889 (new ticket ID: *******as we would not have moved our event date if the weather had not been hazardous to drive in. This would increase my 3 star rating to 5 stars for customer service satisfaction. Thank you. Sincerely, Thelma Beck

I tried to book 3 tickets (family) but I didn't see that a "standard adult" was preselected by the system. Therefore I booked 4 tickets by mistake instead of 3. I contacted Fever immediately to cancel the additional ticket and get a refund. The answer is "tickets are non-refundable". This is unconceivable. I will avoid using their services in the future.
UPDATE: don't be fooled by Feverup's reply below: they asked me to contact them; I did it and they do not reply.

The show was fantastic but the organizer which is FEVER will give you fever on how they organized the show, they advertised that VIP ticket holders will have the opportunity to meet and greet the performers after the show but no one from Fever came forward and guide the guest to do so! They instead hurriedly herded everyone out of the venue after the show to give way for the next show! Pure incompetence really! Will never buy from this people again.

Bought a ticket for dining in the dark for 190 dollars, showed up in march and were told the event had not started yet and was not scheduled to begin for a while. Looked at our ticket and realized it said May (or so we thought as Americans because it said 5/3/2024). Figured we got the date wrong and were told by the hostess to come back in may. Come may, and they tell us the event was in march and they don't do refunds. Absolute waste of money. Don't have a ton of extra money to spend at the moment and figured I'd splurge a bit since I've been working hard and the event looked fun. Extremely disappointed by lack of customer service and humanity.

Disgraceful customer service. I booked tickets for myself and two children for the Lego exhibition in London. We could not get to London due to our trains being cancelled due to a fallen tree on the line. I have given Fever clear evidence of this and asked if we can swap to another date. They have refused, would not entertain a goodwill gesture. I have two very upset children and I'm out of pocket. We are all very disappointed. Will not use Fever again.

Do not use this this company, use their competitors.

Their customer service never replies and they absolutely do NOT care about their customers.

They bombard you with marketing after you buy tickets, and their unsubscribe does not work. Never signed up to it in the 1st place.

If 1 person in a group can make the event due to illness or family matters, they only care about their money nothing more. Even the user experience on their website is crap.

Warning: Avoid purchasing tickets from Fever. I paid $350 on 6 tickets.Their platform automatically selects the most expensive ticket, which I failed to deselect.I accidentally purchased a 7th ticket at a VIP price of $89. Totally $420. Immediately, I contacted their support to explain the mistake.Unfortunately, they cited their terms and conditions, refusing a partial refund.Their solution? Cancel all tickets and issue a $420 voucher. Surprisingly, they couldn't provide a voucher for the $89 ticket. Despite my efforts to negotiate, they remained inflexible. Saying do whatever you want. It's up to you. Be vigilant of their auto-toggle feature - but avoid them at all costs!

Can anyone offer solutions to this? If I issue a credit card dispute, can Chase Bank do anything about it?

Two tickets purchased for an event one date, a third erroneously issued for a different date -- they won't refund the error. Looking through these reviews, doesn't seem likely any amount of email or loss of future customer will make a difference. Adding my (expensive) 1-star review and moving on.

Fever Up app - False advertising and terrible customer service! Michelangelo's exhibit was a joke! I've been to high school events that were nicer that the Sistine Chapel Event. Please refer to pictures below.

Fever is a total scam. After two months of unhelpful back and forth emails with three different staff, I finally got vouchers but it took another two months of emails to ask them to put them on my app so I could use them. When I tried to apply my $330 voucher to purchase tickets costing $225, they tried to charge me $5 extra at the checkout - see screenshots. The concert was much more mediocre than what is shown in the pictures. They make it seems much more extravagant and the event was nice but definitely not worth the hassle or inconvenience. The overwhelming reviews I've seen are similar or worse experiences than mine and I wish I read them before purchasing the tickets. Do yourself a favour and avoid it altogether.

Customer service at the lowest possible level

You can pay for an event and even though it has been factually and undoubtedly mis sold to you they wash their hands since they are only interested in your money

Fraud by definition will be taking it further to ombudsman services

I was due to go to an event with my friend. However her daughter got chickenpox. They gave her a voucher as an emergency. They told me that I did not have an emergency so they could do nothing. Then they said if my friend had booked both tickets it would technically be ok. I bought an nhs ticket and cannot afford another ticket at £18 each. Really unimpressed that they would split up a group of two parents and 2 kids like this.

Arrive 25 mins early, for it to start 10 minutes late while they seat the groups of wasted 40 year old women. The same women who proceeded to scream sing during a strings performance by candle light in a church. They had booze bottles in their purses clinking and clanking, and dropping bottles on the floor. It was impossible to hear the show. Nothing was done, the performers actually engaged with these women and encouraged it. Everyone was looking at them in disgust. This had the potential to be amazing, it was the exact opposite. Definitely WOULD not do it again and is NOT safe for children if they are going to allow this behavior. $50 in the trash.

Be really careful with this company. They will scam you. Buyer beware.

Bought 2 tickets to an event. Confirmed the date. Even have an email from them confirming the date in my cart. Purchased the ticket, the date was wrong.

As soon as I got notified, I contacted customer service via email. I was told there was nothing they could do. I explained and showed pictures that it was their website that messed up. They are now sending automated replies.

It'd cost them nothing to change the dates. They know it was their fault.

So, buyer beware

This company is unethical, immoral and I can't believe it hasn't been shut down. Absolute scam. Don't waste your money booking with them, if you make a mistake you won't get your money back. There's such a thing called human error yet this company will happily take your money and also the customer service assistant was beyond rude and talked over the top of me the entire time. I'm shocked and appalled, don't waste your money

Purchased two tickets to a show in Philadelphia, an animated 'Starry Night' using digital projectors. Paid $134 for two tickets. Tickets never showed up. I emailed them about it, nothing. I responded to their Facebook post when they were advertising another show. They told me who I should contact, I did, they sent an email that my refund was approved. Nothing. Weird timing, but the picture I just added landed in my Facebook feed just now! That was the show last year they screwed me out of!

I purchased a ticket, had the wrong date on it. Contacted them within 8 minutes ( after already purchasing the correct dates). They refused to refund me. Had to go thru paypal, they are still fighting returning my money. If I lose that's a $78.40 loss on my part. They have NO policies to mitigate mistakes, it seems on purpose. I'm sure they are raking in TONS of money from people who don't have the patience to fight it like I'm doing.

I was stuck in a pinch after accidentally purchasing the wrong ticket set. I submitted a form thinking I might hear back in a couple of days, except I received a response within what must have been 10 minutes. The staff member was incredible helpful and gave me three great options to fix my problem. I selected the option and, again, they were in touch with me within minutes with the voucher. I was really impressed considering it was late at night. 10/10.

I and my two children were given a £100 giftcard as a Christmas present. This was in the form of a Personalised card with photos on it and a reference number to use on the app. When we tried to book tickets the voucher was not recognised. Having contacted via email and phone, customer services point blank said the gift cards are 12 months only. As the recipient nothing is printed on the card to say this. They insisted it is on the email sent to the purchaser, but obviously that's not me. I simply received the gift card which shows no expiry.

They would absolutely under no circumstances extend the voucher for us to be able to use it. So disappointing for my two children who had looked forward to finally doing something. Please be aware that if you buy a gift card from this company it is time limited to 12 months, otherwise you've lost your money. I'd say stick to giving cash to relatives rather than one of their gift cards. I really wouldn't recommend this company. Customer Service is dire.

I purchased a ticket from Fever 21 days before the event date but could not attend because I had to go on a business trip. I asked if the ticket could be rescheduled for a later concert date but they would not do it. They are an inflexible and VERY greedy company that cares only for the bottom line. BEWARE! Do not purchase tickets unless nothing ever happens or changes in your life.

I purchased tickets to an event for my wife and I the weekend before Valentines and I and didn't realize the event was mask mandatory. I asked Fever if they would credit the purchase and they just said sorry we won't do that. Tickets are absolutely non refundable and they won't even give you a credit. This service is absolutely awful. Don't waste your time or money with them. You'll thank me for the advice.