Fidelity

I did better, in my own separate account, than my managed Fidelity account! I got the feeling, Fidelity managed my money however they wanted to!

This company not only are extremely incompetent but definitely lack any empathy after losing my spouse

Technical error on Fidelity website so it asks me to call *******548 for code. Customer service is rude.

I'm not understanding why I can't withdraw my money. This is the second time I've been denied a withdrawal.

The executives do not care about customers. Their problem resolution team ignores you. Shame on them.

On 4 occasions in the last 2 months, have not been able to access accounts during trading hours. Unacceptable for an active trader

They scam you. I had a financial advisor through them and they drained my 401k for themselves. I highly recommend avoiding them at all costs.

I opened an account with Fidelity because I was told Trader Active Pro a trading software of theirs was free. I had linked two of my external bank accounts to Fidelity and transferred money in. I tried downloading their software and could not get it to work, so I called Fidelity. An extremely rude customer representative told me I had to do two trades a month to qualify for it, before they would consider giving me access. I told him I had opened up my account for their trading software and probably would take my business elsewhere. Approximately 10 or 11 days later, after the hold was taken off of my funds I began to my transfer out of Fidelity to one of the other bank accounts I had externally linked to Fidelity. A while later I got a message saying the transfer could not be initiated in my account was locked. When I finally able to call Fidelity I was put on hold for over an hour waiting for the "back office" to talk to me. I finally spoke to Ian. I was very upset as to why they would lock my account, and he told me about my phone call asking for Active Trader Pro. He told me that day I called the rep gave me the wrong information. I didn't told him I didn't care about that I was upset they would lock my account because I decided to move my money. He then put me on hold for another half an hour. Once he came back he ask me why I was transferring it back to my other bank account instead of the account of funds came from. I told him I thought because they were both external link transfers and that was something I could do. He then started you a lot of personal questions: such as how much money I was going to transfer out, how much of my money I was going to transfer out, and why I needed to. I told him it was none of his business. He kept trying to get me not to take my money out. Finally I insisted that I would do what I pleased with my money. He finally told me I could transfer the money back to the original Bank it came from. I hung up went to transfer the funds and they were not available. I called back and spoke to another person named Dennis. He wanted to know what I needed the funds for and how much I was going to transfer out. Again I said was none of my business. He put me on hold off and on and I believe the phone call was another 30 minutes. I spent two hours my time very frustrated and upset a fidelity. I was finally able to get my money transferred out. These people are absolutely awful to me and I would not recommend them to anybody. Their customer Representatives had no right treating me this way. They obviously are taking their jobs way too seriously.