Fidelity

I opened an account at Fidelity after years of bad experience at Charles Schwab. This company is just as bad. I have been on the phone for 1 hour, mostly on hold, trying to get a simple question answered. Nobody knows anything; any question you ask, they say "let me put you on hold for a brief second." Of course it's not a second, nor is it brief. And when I finally did get a person who knew something about the problem I was having, he was unable to solve it. If you open an account here, you're on your own with the website. Forget about customer support.

Fidelity investments! Do NOT bank/ invest with this company. Ex. "you transfer funds to your account and while waiting for your funds to clear called customer service numerous of times AND gotten hung up on. To the last representative I spoke with told me "My account has been closed and their holding my funds for 10 days. Are You Serious? I have bills to pay and it's the beginning of the month. Stay away from fidelity TRUST

My husband passed in January 2021. I am still trying to get information (August 2022) each time I call them they need different information. I have sent more information through the mail than I feel comfortable with. I will never use this company again.

Been with Fidelity for over 25 years. Wanted my account converted into a trust. Took over a month and 4 trips to a Fidelity store. Major hassle. End result I asked them to do one thing for me in 25 years and they screwed it up. I bet they never screw up the process of getting their fees. If I could I'd be gone. Go with Vanguard.

After denying me access to my investments, and I got no response from their support, I reached out to JURIS RESOLVE. Com who got back my money in under a week I'm glad I'll never use fidelity investments again.

Need some customer service but couldn't get any. It used to be good but not anymore. Now, I'm just writing bad reviews until someone answer the phone.

P.S. It has been two hours on the phone with no "human" assistance. Let see how many reviews I can write.

I recently attempted to establish a new checking account for my funds at Fidelity and they told me they would deposit micro deposits for confirmation within 1-3 business days,they failed.After many attempts I finally received an intelligent chat person who walked me through a service that took 5 minutes that was never offered online and none of the other 5 people or so I chatted with made an effort instead advising keep waiting for micro deposits.So now I am waiting for a pending transfer to be deleted and it is 6 days later and Fidelity can't delete a stupid micro deposit order they never should have promoted and instead through insane bureaucracy it takes 7 days to delete a pending order or so they say and today a stock that zoomed I could not buy due to their immensely stupid assistance.We shall see
if I can add an account on the 7th day if as promised a pending order halting all changes is finally deleted.Horrendously bad customer service and I would advise everyone to completely avoid using Fidelity or if you ever need assistance you will be truly very very sorry.

This company is easily the worst I have ever dealt with in terms of customer service. They have jerked me and my family around for more than two years when we have tried to withdraw money to pay for college expenses. Each time they have given us different steps to solve it or forwarded us to someone who didn't actually get the job done. The last time we called them to withdraw money from an education UTMA they literally told us we should leave the money in there and that its not supposed to be taken out. So, what in the hell am I supposed to do When I can't even use my own money in there to pay education expenses. They don't give a $#*! about you. I had to find another way to pay off 5,000 dollars in debt. Easily a 1 star company.