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Texas
2 reviews
5 helpful votes
Follow Christine D.
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If you go through one of the Fidelity offices, they have commissioned sales men who will tell you they will only charge 0.07% per quarter. This is a lie. They charge your entire portfolio 1.3% per month for investing $*******. 00. They will tell you they will NOT charge you ANY fees to make trades. This is a lie. They charge you fees each time they make a trade to "manage" your investments. You will notice that when the stock market goes down $1,300 that day and you look at YOUR portfolio, you will see that YOU lost OVER $10,000 for that single day. Buyer beware.

Date of experience: September 13, 2022
North Carolina
1 review
1 helpful vote
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Horrible Service
July 9, 2022

I had a mobile check deposit available to my account when I first opened my account with fidelity. I made a couple of deposits via mobile deposit. Later, they changed my account to only mail them the check. I was not notified nor given any explanation of the sudden change, which I don't appreciate. For that reason, I will not recommend Fidelity to anyone.

Date of experience: July 9, 2022
Turkey
1 review
3 helpful votes
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HELLO
June 14, 2023

Have you been wondering if its possible to get money back from fidelity? Yes its 100% possible because i recently got my money back with the assistance of (isomrobert24 aol com) and his legal team, all i did was provide proofs of transactions to backup my report and i got my total balance back. I hope this helps someone before its removed.

Date of experience: June 14, 2023
Virginia
1 review
0 helpful votes
Follow Kionte B.
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I deposited a check on July 17th and when my funds became available on July 25th and I tried to withdraw they put a restriction on my account making me wait an extra day to get to my funds. I spoke on the phone with customer service and got transferred 5 different times before I spoke to the correct person. Their customer service reps are no help at all. You will be better off banking somewhere else.

Date of experience: July 25, 2023
Arkansas
1 review
2 helpful votes
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Terrible service
August 10, 2023

Been a customer with them since 2016, honestly couldn't tell you why! Internet is CONSTANTLY going in and out, AT LEAST 15 times a day. If spectrum wouldn't have did us dirty, we would be with them. However, we may make the switch after all because this is absolutely ridiculous. For the price we pay our internet should work! Extremely disappointed. Another customer about to leave…

Date of experience: August 10, 2023
Washington
1 review
1 helpful vote
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Not happy about the newest addition… the chart sucks… doesn't even let you see what you want if you open multiple indicators. And if you zoom in to try to see it. You get locked in and can't move off of the chart… stupid!

Date of experience: September 20, 2022
Virginia
1 review
2 helpful votes
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Fidelity shut down my account and banned me for life because I was an active trader. They said I was costing them too much in commisions when there were no commision fees. There was no warning about overtrading, only a shutdown. I will never use them again and I am in shock about that this even happened.
I went to Ameritrade and love it there. No Issues.

Date of experience: August 2, 2022
Louisiana
1 review
0 helpful votes
Follow Keith A.
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Every written interaction with Fidelity will take a week at a miniumum. If you have any mistakes in your form (which are very complicated) it will be a week before someone notices, then the process starts all over, so back to another week before someone looks at it again. This is the actual signature line from the customer support rep I am working with "> > Please allow 1-3 business days for email and voicemail responses." so clearly if you have a question to ask, its going to be a while. Actual response times seem to be closer to a week. I've been trying to get my inheritance from them for 3 months with no luck, I am being held hostagel.

Date of experience: September 8, 2023
Pennsylvania
4 reviews
4 helpful votes
Follow Diane G.
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Fidelity is incompetent as an investment company, or commiting fraud. I wanted to rollover my investments to J.P.Morgan Chase on May 1,2023. The employee insisted that I had to do a RMD, which is a distribution or withdrawal, which would cause an unnecessary Tax event for me this year. I explained that the regulation had been changed in December and I would not meet the age requirement for two years. He had to send my request for MY OWN MONEY to a special review team. It has been three weeks and the unnecessary review is still not complete. I should not have to teach them about current regulations, that is their job. I should be able to TRUST that they are up to date with regulations. I wonder how many unsuspecting folks have been made to follow the outdated regulations since Dec., 2022.

Date of experience: May 17, 2023
Florida
1 review
2 helpful votes
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Opening An Account
June 3, 2021

Easy application to open account. It's June and I tried to open this account since March and they are giving me the run around. It's frustrating. I went into the office 4 times to submit the same documents. I enjoy the virtual chats, but they lost docs that I put into the mail box and no one contacts me to solve a non-issue they are making larger than life. I have a nonprofit tough to get and they are not accepting IRS and State of Florida Official website info, and so I think they're research isn't great. In fact, they don't want to help me by downloading documents to verify my identity. It's getting to be a bit much. Hope I can hang on and get in? I legitimately can't believe they are ignoring my social and other tell alls about a person. I faxed a supervisor today in hopes of progress. Sheesh!

Date of experience: June 3, 2021

Overview

Fidelity has a rating of 1.5 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fidelity most frequently mention customer service, business days and financial advisor. Fidelity ranks 104th among Brokerage sites.

service
60
value
55
shipping
3
returns
3
quality
53