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Filters Fast has a rating of 2.3 stars from 518 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Filters Fast most frequently mention customer service, credit card, and day shipping problems. Filters Fast ranks 38th among Water Filter sites.
This company does not typically respond to reviews
I placed an order for two types of filters. 8 units in total. I made an error on the size for one group, which was designated as 'custom filters'. I tried to correct/cancel the order a few hours of placement. The initial response was because they were custom I could not cancel the order. After a couple of email exchanges, a hero in the Filters Fast team (Sam) was able to cancel the order, even though they had already been shipped. Thanks very satisfied customer
BEWARE! They do not stock all items. What they don't stock, they take your money, order the part at wholesale from a vendor and have the vendor (maybe) ship you a part. Total ebay scam tactic. My item was delayed 3 times and it's almost a month since my order. Do not believe their 3 day shipping, their website saying items are in stock, or their constant message that your order will ship "tomorrow" but tomorrow never comes. Filters Fast could not cancel my order because the order was handed off to the company who actually stocks items. Heed my warning. Very shady company. Avoid like the plague.
Ordered an new AC filter. Price was very reasonable. Received it quickly. I'm very happy with the service.
They sent me the wrong filter and I want to talk to a person. Nope. Electronic communication only. Ridiculous! It has been over a month!
I spent quite a bit of money with this company expecting it to have some level of competent customer support but that wasn't possible. Not only did they send me the wrong mask in January 2020 they asked me to wait till they get more in stock because of the Covid rush... I did. I called them a few times throughout this time and they kept asking me to check back in. I checked in on July 7th for them to tell me that they would finally fulfill the order. I was pleased.
After not seeing any confirmation I called in today to 7/23 to make sure the mask was shipping. I was informed TODAY that they would not fulfill the order and that they would provide me a partial refund if I returned the wrong mask they originally sent me in January.
So not only did they send me the wrong mask, they refused to replace it with the correct mask and then asked me to return the wrong mask the sent me (nearly 7 months ago) at a cost to me in order for me to get a partial refund for a product I never received.
NEVER AGAIN
Hi, thank you for taking the time to leave us a review. I would love to discuss this more to see how we can better serve you. Please send me an email with your order details to Support@filtersfast.com. We appreciate your business and we truly hope to resolve this.
Received exactly what I ordered, product was packaged securely and received it undamaged, very happy with purchase.
Thanks Paul for the stellar rating and the awesome feedback! We appreciate your business and truly look forward to your return.
Fast shipping, best prices and auto reminders to buy more filters. Wont buy anywhere else, Great job!
Thanks for being apart of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Be sure to check out our Home Filter Club as well!
Purchased in past and even with problem with this filter will probably purchase again because best price
Hello Donna,
Thank you for your review. We stand behind our products 100% and if you received a damaged item, we will be happy to replace it, we just ask that you contact Customer Service to let them know. Please email me your order number to Lindsey@filtersfast.com and I will look into getting a replacement sent to you.
Thank you,
Lindsey Williams
Good company to deal with. Accurate orders. Reasonable pricing. Timely arrivals of orders. Will order from again.
Thank you for choosing FiltersFast.com and for the awesome rating! We really appreciate that you took the time to write us this review. Be sure to check out our Home Filter Club as well!
Have used FiltersFast many times and was always satisfied with the service and timeliness of delivery. Will continue to do business with this crew.
I placed the order a month ago and it just arrived. Also they did not send what I ordered. Never order from them again.
Hi Glenda! I apologize for any inconvenience you might be experiencing. I will have a Customer Experience member look into this for you and resolve any lingering issues. If you have any questions in the meantime, please email me at Support@filtersfast.com.
This is my first order and the filters arrived way before i expected them I cant be more pleased with the service thank you
I haven't received a tracking order after 5days of placing order.And also there is no email or contact number on there website.
FilterFast filled my order correctly and delivery was super fast. I am very pleased and will purchase from them again without hesitation.
Ordered dechlorinated bath salts. Received incorrect shipment of 22 rolls of filters
Very disappointed. Should have read reviews before ordering
Tip for consumers:
Best to read reviews before ordering so you know what to expect
Thanks for running a first class operation. We are totally satisfied with our experiences, are a long time customer.
Mike O.
Bedford, VA
Filters for refrigerator was the same as we had received from some place else but was much cheaper and delivered to the house.
Hello Nancy,
Thank you for your order! We hope to see you again in the future for any other filtration needs!
Thank you,
Great filters. I have been using them for years. The service is fast and the prices very reasonable. Also very well packaged. Thanks
Please keep me on your mailing list. Your site is easy to navigate, prices good, service is fast. I give you 5 stars.
I need to return these and be credited for them. I have not found a way to contact you by phone. Can you help me fix the problem.
From ease of ordering to delivery everything was perfect. Quality merchandise, quality service. Thank you FiltersFast.
Just got my filter, ordered it on March 15, was shipped on the 16th. Very satisfied with the service and delivery. Thank you. Filters Fast!
Do not order from this company. They are quick to take your money, but will otherwise have no contact with you, and will not deliver your product.
I could have made filters faster than the delivery it took ages to get them I won't be ordering from them again!
Hi Kelly, Thank you for taking time to leave us a review. Please feel free to email me at asia@filtersfast.com to resolve any business. We appreciate your feedback.
I just bought a part for my humidifier that is connected to my furnace that fit like a glove. Thank you so much for saving me so much money.
Tip for consumers:
Excellent Company
Products used:
Humidifier Cover
Hi Lisa, our main goal is to make the process as quick and easy as possible. We are so happy to hear we did just that with you! Thank you for trusting filtersfast.com with your business.
The filters I ordered fit perfectly and arrived in a timely manner. These were Frigedaire compatible filters.
Gain trust and grow your business with customer reviews.
Filters Fast's mission is to provide our customers with the best filtration shopping experience - a comprehensive catalog that is easy to navigate, the tools and education to make the right choice, and the best customer experience and support to help along the way.
In 2004, Ray Scardigno became frustrated while shopping for his refrigerator filter online.
“There were only a handful of small sites selling filters online. My refrigerator filter seemed like a common type and I didn’t want to pay the markup of the big box stores but I simply could not figure out how to buy filters online. I saw an opportunity to create a shopping experience where customers could find the filter they need fast and deliver their product for a great price!”
- Ray Scardigno, President & Founder of Filters Fast
Filters Fast has grown to be the top filtration provider online in the United States and continues to grow rapidly. Though we have expanded to sell filters to all parts of the world, Filters Fast remains a family-owned business.
We are proud of our charitable partnerships which include Wine To Water, Habitat for Humanity of the Charlotte Region, and The Cystic Fibrosis Foundation. Giving back to our local and global community is an integral part of our company's culture.
Hello Michael, we have an entire team of Agents who can be reached via email, text or private message. If you would please email me your order number and phone number, I will have an Agent reach out to you directly.
Thank you,
Lindsey Williams