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Filters Fast has a rating of 2.3 stars from 518 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Filters Fast most frequently mention customer service, credit card, and day shipping problems. Filters Fast ranks 38th among Water Filter sites.
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I placed an order for two types of filters. 8 units in total. I made an error on the size for one group, which was designated as 'custom filters'. I tried to correct/cancel the order a few hours of placement. The initial response was because they were custom I could not cancel the order. After a couple of email exchanges, a hero in the Filters Fast team (Sam) was able to cancel the order, even though they had already been shipped. Thanks very satisfied customer
BEWARE! They do not stock all items. What they don't stock, they take your money, order the part at wholesale from a vendor and have the vendor (maybe) ship you a part. Total ebay scam tactic. My item was delayed 3 times and it's almost a month since my order. Do not believe their 3 day shipping, their website saying items are in stock, or their constant message that your order will ship "tomorrow" but tomorrow never comes. Filters Fast could not cancel my order because the order was handed off to the company who actually stocks items. Heed my warning. Very shady company. Avoid like the plague.
Love the prices but the convience of having my filters shipped auto delivery I don't worry about when it's time to change the filter.
These filters seemed to be cheaply made, not the brand name ones that I've purchased in the past. No wonder the were so cheap to buy.
I ordered May 1, almost three weeks ago and have no word of shipping. The name filters fast is a scam.
Very Prompt delivery as I ordered on line. Thanks, Clara Have been ordering for years. Thanks and I like your service
Lisa was very helpful in answering my question and her customer service skills were on point she also was very polite
The product is perfect, only the delivery was pretty long almost 2 weeks but Free and I paid half the price compare to the original
I have used FiltersFast for a decade or more and have never had a problem. I will be right back ordering again in six months.
I HAVE A RECURRING NEED FOR A SIMPLE PRODUCT (WATER FILTERS). WHEN I INSTALL THE LAST ONE ON HAND I REORDER AND RECEIVE MY NEXT BATCH OF FILTERS IN A FEW DAYS.
Purchased filters to replace in fridge. Fit perfect, functioning. Purchased 2 for the price of one of original manufactured products.
Hi Elizabeth, Thank you for taking time to leave us a review. We appreciate your feedback and we look forward to working with you again in the future.
All of the filters I ordered came in a timely manner and in good condition. Best price I could find.
The price jumped nearly 30 percent from my previous order. I will be doing competitive shopping before my next order!
Website was easy to use and I was able to find exactly what I needed quickly. Filters arrived on time and well packaged. Thank you for great service!
The filters were not the same as original only had one o ring instead of two so it leaked. Wish I had not bought three because I had to throw away.
Where is my filter? Since today is July 3, perhaps a rush to complete deliveries before a holiday break led to some confusion. Thanks.
Hello Thomas,
If you have not received your order as of today, please email me at Lindsey@filtersfast.com. Sometimes the carriers will mark an item delivered before it actually is, we typically ask that you give them 24 hours after it shows delivered before growing concerned. Please let me know if you have not received anything.
Thank you,
Lindsey Williams
The guide that helped me identify precisely the model of filter to buy was very easy to use and the filters arrived quickly. I'll use them again.
I recently received a package of a filter for a refrigerator I no longer own. I wish to return it and get my money back and stop any future orders.
Hello Timothy, it sounds like you are enrolled into our Home Filter Club Auto Delivery program. Please reach out to Customer Service at 1-866-438-3458 or at Sales@filtersfast.com and a Customer Experience Agent will be happy to set you up with a return and cancel your subscription at no cost.
Working with Filters Fast over the years has been a pleasure. Quick, no-nonsense service with the products we need.
It took 3 weeks to get them but the price was good and the filters seem to fit and work properly. No communication as to why the delay in shipping.
BEST COMPANY i HAVE ENCOUNTERED AND WITH DAVID A SUPERB CUSTOMER RELATIONS PERSON YOU CAN'T GO WRONG. He solved my problem in TWO MINUITS> He listened and acted with no backtalk..
Perfect experience. The new refrigerator filter was easy to install and works perfectly. Shipment was on time and package arrived in the mail.
Product took to long to arrive and way way overpriced, need to find a different supplier, it is not really worth it buying through Filters Fast.
Hi Sam, Thank you for taking the time to leave us a review. We apologize for the inconvenience and would really like to resolve this issue for you. Please send me an email at asia@filtersfast.com to further discuss how we can better serve you.
My second order of 3 an order and have had no issues with the filters. Easy order and they get here quick.
They have done a great job for me. I have ordered three times and have NO complaints. What more can I say?
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Filters Fast's mission is to provide our customers with the best filtration shopping experience - a comprehensive catalog that is easy to navigate, the tools and education to make the right choice, and the best customer experience and support to help along the way.
In 2004, Ray Scardigno became frustrated while shopping for his refrigerator filter online.
“There were only a handful of small sites selling filters online. My refrigerator filter seemed like a common type and I didn’t want to pay the markup of the big box stores but I simply could not figure out how to buy filters online. I saw an opportunity to create a shopping experience where customers could find the filter they need fast and deliver their product for a great price!”
- Ray Scardigno, President & Founder of Filters Fast
Filters Fast has grown to be the top filtration provider online in the United States and continues to grow rapidly. Though we have expanded to sell filters to all parts of the world, Filters Fast remains a family-owned business.
We are proud of our charitable partnerships which include Wine To Water, Habitat for Humanity of the Charlotte Region, and The Cystic Fibrosis Foundation. Giving back to our local and global community is an integral part of our company's culture.
That’s great to hear! Thank you so much for the awesome feedback and spectacular rating. We appreciate you choosing FiltersFast.com