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Filters Fast has a rating of 2.3 stars from 518 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Filters Fast most frequently mention customer service, credit card, and day shipping problems. Filters Fast ranks 38th among Water Filter sites.
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I placed an order for two types of filters. 8 units in total. I made an error on the size for one group, which was designated as 'custom filters'. I tried to correct/cancel the order a few hours of placement. The initial response was because they were custom I could not cancel the order. After a couple of email exchanges, a hero in the Filters Fast team (Sam) was able to cancel the order, even though they had already been shipped. Thanks very satisfied customer
BEWARE! They do not stock all items. What they don't stock, they take your money, order the part at wholesale from a vendor and have the vendor (maybe) ship you a part. Total ebay scam tactic. My item was delayed 3 times and it's almost a month since my order. Do not believe their 3 day shipping, their website saying items are in stock, or their constant message that your order will ship "tomorrow" but tomorrow never comes. Filters Fast could not cancel my order because the order was handed off to the company who actually stocks items. Heed my warning. Very shady company. Avoid like the plague.
Ordered a year supply and I unfortunately keep getting emails about discounts. Leave me alone for 9-10 months please.
Filters arrived right on schedule as promised. Excellent value for a quality fridge filter. Installation was easy and works great.
I highly recommend FiltersFast.com. The filters here are MUCH cheaper and arrived within a few days. I'll be using FiltersFast again!
Fridge filters, low priced and delivered to my office, were exactly what I asked for. Very impressive.
This is a great filter replacement company. Fast automatic renewal system allows you to "forget".
Thanks!
Had exactly what I needed. Arrived in a reasonable time. Would order again and recommend them to my friends.
First time customer that is very satisfied with the entire ordering process. From on line order to speedy delivery. Thank you.
Nice availability, easy ordering, great shipping, fair pricing. Orders always arrive in an acceptable time frame.
I've been happy using FiltersFast for years with various refrigerators. It makes purchasing the right filters very easy.
Great price, fast shipping, perfect fit! Thank you I will order again. Much cheaper than buying in store.
Very satisfied with fast shipping fair pricing and high quality of my purchase. Will be purchasing agin in the future. Thank You
I have joined the filter club and would highly recommend to my friends and familyit there pricing and service is excellent
I have ordered from FiltersFast several times and their srvice is outstanding. Great price and fast delivery. I highly recommend them!
Filterfast charged me $194.22, later it informed me my order was cancelled due to out of stock. I asked the company to refund me, but to no avail.
Hi Chester, thank you for taking the time to leave us a review. I would love to discuss this more to see how we can better serve you. Please send me an email with your order details to Support@filtersfast.com. We appreciate your business and we truly hope to resolve this.
I tried to purchase an air filter for my Lenox central heating and air conditioning system. I went on their site and saw the exact one I needed and ordered it. Unfortunately, they sent me the wrong part. When I contacted them they asked me to send them photos of the part I received, which I did. Then they told me that their website was incorrect and they don't even carry the part that I ordered. I asked them to refund my money and they said they would when they received the wrong part back. So, I mailed that part back to them, which they received on March 15,2019. I contacted them on March 20 about my refund. They asked me to send them the tracking number for the returned part, which I did. Apparently, there is a disconnect between their return department and their business office since my return package had their return authorization number inside and on the outside of the box. As it turns out they confirmed their receipt of the returned part and then had the audacity to tell me that it would take 2-3 weeks to process my credit. Can you believe that? What incompetence and bad customer service! I would never do business with this company again.
2-3 weeks? You've got to be kidding! First you advertise the wrong part, I have to send you pictures of the wrong part you sent me and then I have to send it back. I then was told you don't even sell the part I needed. You the received the wrong part days ago and I have to then send you the tracking number to prove you actually received it, notwithstanding I wrote the return authorization number on the box. Really, is this how you treat all of your customers? I'd like the refund processed immediately. I don't normally write reviews of the companies I deal with, but you've earned a bad one and I feel I should warn others of your incompetence.
Peter, I apologize for the inconvenience. Our customer experience team reached out to you today to assure you that the refund was processed immediately. We usually give this time frame to take into account any delay in fees being returned to the account. Please contact me at asia@filtersfast.com if you have any more questions or concerns.
Shortly after I bought my house 14 years ago, I started using Filters Fast, and have been very pleased with them.
Thank you Steven! Who 14 years ago? We truly appreciate your loyalty. Thank you for continuing to choose FiltersFast.
HVAC company filters are a rip off. These filters were excellent, properly sized, delivered quickly. So HAPPY that I found this company!
Thank you Margaret for the feedback and Stellar rating! We are happy you found us too.
I ordered two filters for my GE fridge and I received them within 5 days on free shipping and they work great!
Ordered filters for a humidifier; they arrived in reasonable time. HOWEVER, I am STILL waiting for the vacuum filter... and it's been nearly a month.
Hi Maggi, Thank you for taking the time to leave us a review. Please feel free to email me at asia@filtersfast.com to resolve any business. We appreciate your feedback.
I like the convenience of ordering online, as well as the low price that FILTERS FAST offers. Would recommend this website for anyone.
Thank you.
Do Not Believe their website. I ordered some RZ F1 Standard filters on June 9th, website said they were IN STOCK and would ship the next day. On June 16th I check my order on the website where it showed my order would ship on June 19th. Well it is June 24th, so I call and spoke to a REP who said that the filters would not be available until June 30th. The website today (June 24th) still shows the product is IN STOCK and will ship the next day. This is totally unacceptable and I will no longer and I will no longer do business with this company.
Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at support@filtersfast.com.
Will only buy from Filters Fast. I have been completely satisfied with them. Cheapest price on AirBear filters. Won't buy from anyone else.
According to FedEx it was dropped off but I nevery got it? What do I do now?
I spent $90 on 3 filters you have my $ and I have nothing?
I like belonging to the filter club don't have to worry about ordering all the time, I like the auto ordering setup very much.
Barry R. McNitt
Thanks for being apart of our FiltersFast.com family! We really appreciate that you took the time to write us this review.
We ordered one from somewhere else that didnt fit, returned that and got one from you that worked in our refrigerator. Thank you.
Gain trust and grow your business with customer reviews.
Filters Fast's mission is to provide our customers with the best filtration shopping experience - a comprehensive catalog that is easy to navigate, the tools and education to make the right choice, and the best customer experience and support to help along the way.
In 2004, Ray Scardigno became frustrated while shopping for his refrigerator filter online.
“There were only a handful of small sites selling filters online. My refrigerator filter seemed like a common type and I didn’t want to pay the markup of the big box stores but I simply could not figure out how to buy filters online. I saw an opportunity to create a shopping experience where customers could find the filter they need fast and deliver their product for a great price!”
- Ray Scardigno, President & Founder of Filters Fast
Filters Fast has grown to be the top filtration provider online in the United States and continues to grow rapidly. Though we have expanded to sell filters to all parts of the world, Filters Fast remains a family-owned business.
We are proud of our charitable partnerships which include Wine To Water, Habitat for Humanity of the Charlotte Region, and The Cystic Fibrosis Foundation. Giving back to our local and global community is an integral part of our company's culture.
Hi Tom, Thank you for taking the time to leave us such an enthusiastic review. We truly do appreciate your loyalty and we look forward to serving you in the future. Thank you for choosing FiltersFast.