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Filters Fast has a rating of 2.3 stars from 518 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Filters Fast most frequently mention customer service, credit card, and day shipping problems. Filters Fast ranks 38th among Water Filter sites.
This company does not typically respond to reviews
I placed an order for two types of filters. 8 units in total. I made an error on the size for one group, which was designated as 'custom filters'. I tried to correct/cancel the order a few hours of placement. The initial response was because they were custom I could not cancel the order. After a couple of email exchanges, a hero in the Filters Fast team (Sam) was able to cancel the order, even though they had already been shipped. Thanks very satisfied customer
BEWARE! They do not stock all items. What they don't stock, they take your money, order the part at wholesale from a vendor and have the vendor (maybe) ship you a part. Total ebay scam tactic. My item was delayed 3 times and it's almost a month since my order. Do not believe their 3 day shipping, their website saying items are in stock, or their constant message that your order will ship "tomorrow" but tomorrow never comes. Filters Fast could not cancel my order because the order was handed off to the company who actually stocks items. Heed my warning. Very shady company. Avoid like the plague.
I use FiltersFast for HVAC air filters and refrigerator water filters. They make it easy, and affordable to keep up!
Great quality... 2nd replacement from you. No problem to replace... came quickly and packaged without any damage
Site is easy to maneuver & very helpful. Excellent service. Would highly recommend. You won't be disappointed
Filter did not fit. My refrigerator is a Samsung about 5 years old. #DA29-*******B filter. The filter did not fit. The head on mine is pointed.
Love you guys Keep up the Quality, timely and cost effective Service
Thanks
Bob H From the Show Me State Missouri
I'm In Canada i order couple time, very satisfied about products ans shippong, i take about 2 week to receved it. I will contunue to order there.
For many years I had always purchased my replacement countertop water filter cartridges from a company called IBS Lifestyle Solutions in Louisiana. But when I called the same phone number recently to reorder, a medical supply company answered so I can only presume IBS is no longer in business?
I then did a internet search and came across Filters Fast. I was shocked by the fact that the CBR2-10R filter was literally half the price that I used to pay from IBS! BUT I was a little dismayed when I received the filter and discovered the Filters Fast filter was MADE IN CHINA (what's new) and also states on the paperwork "Not performance tested or certified by NSF" I can only hope this filter is safe and works as well as the ones I always got from IBS.
Also, your paperwork and advertising lists the filter as PENTEK as the manufacturer which is what I always have purchased but the actual label from the filter says PENTAIR. This seems somewhat deceptive and dishonest.
I would love to hear your feedback on these comments. It could determine if I buy form this company again or recommend friends.
Sincerely,
Walter Briggs
I received filter PH*******-S to replace Pure Source 2 and I can't get it in. So what am I suppose to do now?
BEATS DRIVING AROUND TO LOCAL STORES TRYING TO FIND WHAT YOU NEED. SECOND TIME THAT I HAVE ORDERED, I WAS SATISFIED BOTH TIMES.
Signed
Up for automatic replacement of fridge filter. Notified of shipment. Great customer Service.
Our Home Buyers Club is the way to go! Thank you Sue for the your awesome feedback and stellar rating.
Please, keep up the good work and I'll keep getting filters from you!
NO ISSUES -ON TIME-PROMPT DELIVERY
My second order
In so many years
Still learning the new technology
Returning things really defeats the point of your entire business model. SEND ME A RETURN FOR UPS SHIPPING ASAP
Gain trust and grow your business with customer reviews.
Filters Fast's mission is to provide our customers with the best filtration shopping experience - a comprehensive catalog that is easy to navigate, the tools and education to make the right choice, and the best customer experience and support to help along the way.
In 2004, Ray Scardigno became frustrated while shopping for his refrigerator filter online.
“There were only a handful of small sites selling filters online. My refrigerator filter seemed like a common type and I didn’t want to pay the markup of the big box stores but I simply could not figure out how to buy filters online. I saw an opportunity to create a shopping experience where customers could find the filter they need fast and deliver their product for a great price!”
- Ray Scardigno, President & Founder of Filters Fast
Filters Fast has grown to be the top filtration provider online in the United States and continues to grow rapidly. Though we have expanded to sell filters to all parts of the world, Filters Fast remains a family-owned business.
We are proud of our charitable partnerships which include Wine To Water, Habitat for Humanity of the Charlotte Region, and The Cystic Fibrosis Foundation. Giving back to our local and global community is an integral part of our company's culture.
Hi Marolyn! Thank you for your review. I can have a Customer Experience member look into this for you and resolve any lingering issues. Please send me an email with your order details to sales@filtersfast.com. We appreciate your business and we truly hope to resolve this.