Filters Fast

The filters arrived approximately 8 days after I ordered them. They were at least a 1/4 inch smaller than the advertised size. I ordered a multi-pack so am just using them anyway rather than the hassle of returning. I won't order again.

This was my first experience ordering filters from Filters Fast. I ordered according to the refrigerator handbook. The filters (3) arrived in a plastic envelope and the box containers were not in the best condition. As I opened one of them, it was visibly the wrong filter. In fact, the refrigerator filter has a different code and size than stated in the manual. I contacted Filters Fast to return them and to purchase the correct filter. To my surprise they told me that I would receive credit for only 2 because I opened the box. (how do I know if it is correct if I did not open the box?), which by the way was already unsealed. I am returning the filters. I will get credit for only two but Filters Fast is losing a customer. This is a case of penny wise,

I'm normally not fond of gadgets in basic appliances. Had to replace refridgerator and installers hooked up water/ice feature 'cause it was there'. When it came time to replace filter I found FiltersFast online and was surprised with how easily my problems were solved. Specific filter quickly found, price was less than from dealer, and delivery was about right. Picked the automatic notice/future delivery system for replacements but haven't had experience with that yet. For now I'm very pleased with FilterFast.

Their website quoted a price and offered free shipping. Then when I went to pay, the price was $10 higher and free shipping didn't apply. I questioned the discrepancy and 3 days later I received a bogus answer from their customer service. When I questioned their answer, they stopped responding to my emails. I agree with others, their customer service is terrible and they don't honor their pricing. Shop somewhere else.

I was going to order filters from this company, and the website had a popup window that offered $5 off and free shipping if I opened an account. I opened the account and tried to make the purchase. No free shipping! In fact, it now said I had to order $50 worth of product to get that. All of this was AFTER I had given all of my personal information on their form to open an account. I deleted the order without completing it and ordered the filters through Amazon. Effortlessly and professionally. Today I called FiltersFast to delete my account. The customer mis-service person said that she can't delete the account. This is the worst kind of unprofessional behavior, apparently for the purpose of getting accounts through deception. I don't need this kind of untrustworthy behavior from businesses I patronize.

I appreciate your excellent water filters and that I no longer have to keep track of the annual date to change the filter. The filter just arrives every year in early November. I replace my old filter and I'm done and safe.
Thanks, FiltersFast.

I have moved three time in as many years. Every time I move, I have to get filters for different water dispensing refrigerators, air filters, and even pool filters. I always find the right model at exceptionally low price delivered right to my home.

I purchased what I thought was 12 filters per their website. They sent me 2. When I tried to contact them, they were nonresponsive. After I had contacted them they changed the pricing on the website to reflect what I received but never once tried to fix my issues. I had to file a claim with paypal to get my money back and they did not even try to fight it. Don't purchase from these guys. I have a screenshot attached of what I thought I was receiving.

R I am very happy with the savings on my refrigerator filters and appreciate the reminders to order via email. Thank you. Wish you carried the furnace filter in 16x25x2 but you only carry the 1 inch thick. The service is very good also.

I have ordered from filters fast twice and had damage on both orders. I did not report first order and just threw the filters away. The second order was over $400.00 and 1/3 or the order was damaged and not usable. The products were poorly packaged. I called customer service to report damage and was told the damage would be replaced. I waited over a week with no response so I called again and they said they could not find where the order had been shipped and I should just be patient and wait. I am willing to wait but want then to tell me they have the order and when it will be shipped. Poor customer service.

This is the second time I ordered filters for my side-by-side refrigerator freezer. I recently moved and the new home had a different model refrigerator freezer and did not accept my previous filter. Fast Filter had the new ones in stock and shipped them to me very fast. I will order only from Filter Fast for my filter needs.

Dan

Doesn't get any worse than this. Stay away! So true

Charged me $15 for shipping and then sent my $25 item COD. UPS charged me another $65 for shipping. I called Filter Fast and they said it was my problem and i should complain to UPS

The filter are what we need it for our refrigerator. The only left down is that the filters came with out the gaskets(rings) so i have to used the one that was on the old filter. I will appreciate if i could get the gaskets( rings).

I utilized the search for the item number found on the original filter. Chose the filter that was identified as a match.The filters I received did not fit. The hole on top was too small and it had two "o" rings where the original only had one, delivery was satisfactory.

After my customer service experience on 6/5/20 where they refused to tell me why my order hadn't shipped and would only say "it's shipping tomorrow (6/6/20)" I still haven't seen any shipping confirmation or communication as of 6/16/20 (11 days later). I logged into the support page and it said my order hasn't shipped. I called and got the customer service person again and now the story is that part of my order is on back order. It wasn't on back order 11 days ago when they were shipping the next day but now it is.

Ordered filters from company, never received order, when refund or replacement requested, they required photographic evidence the product never arrived... how do you provide evidence their shipment never arrived? Never received a refund despite photo of empty porch.

I purchase a filter from this company several months ago. This morning they made an unauthorized charge to my credit card, apparently adding my credit card to auto-order which I never, ever do online. BEWARE

I advised stock number of my refrigerator and was pointed to a package of 3 filters that would fit my need at a fraction of the price of one at Home Depot. When they arrived, the filter appeared the same so I put it on and found it was a fraction off and took a great effort to close the filter box door. I checked it later and the door had popped open! I closed it again and again it popped open leaking water all over my refrigerator. Don't use this site, just pay for a quality product at Home Depot!

I chose filters fast because of the name. I figured my order would arrive before the two day turn around from ordering from Amazon Prime. Was I wrong, waited over a month for a couple of simple filters. Should change the name to filters slow.

I placed my order on 8/14 using previous auto order. When the order was acknowledged, I realized that the water filter was for my previous fridge. I immediately, 8/15, sent an email and attempted to call the number given. After 20 mins of waiting, I reluctantly pressed the * for a call back. No call arrived during business hours. I again called, unable to get through and sent another email and again advised that it was the WRONG water filter and to cancel the order. I received an email saying that it was impossible as the shipment had gone out. NOT TRUE! To date, 8/22, I have not received the water filter, I did receive the air filters. No notification of refund. Nothing from Filters Fast.

We had never used FiltersFast before, but we were lucky enough to find them online when our A/C was unable to keep up with the heat outside. We realized we hadn't changed the filter in two years, and we didn't have one on hand. No retail stores stocked them, so we couldn't have it that day. But, thanks to FiltersFast and overnight shipping, we did have it the next day. I'm writing this review from my wonderfully cool home. Thank you, FiltersFast!

Placed 2 orders with this company and BOTH were canceled allegedly by their suppliers lack of inventory. The first order for 2 cases of filters, was accepted and my CC was charged and then canceled. I called and asked what happened the Customer service rep said the vendor needed a larger order... so I ordered 4 cases that to was canceled

I have been waiting over 10 days since I placed my order for my replacement orders and I still haven't received them. I finally got an email stating that my order shipped. I called company to see what was the delay and the rep told me my order was on back order but she saw that I didn't receive an email from the company. She said it shipped yesterday. No express shipping or anything. I told her I was dissatisfied, but she offered no relief. I WILL NOT order from the company again.