Filters Fast

Ordered the 2 to 6 day shipping, paid the extra price. This was on Monday. They ship it out Thursday - which means it will arrive a week and a day after I ordered it! I call to complain and get "Well it will arrive 6 days after we shipped it!

I found the web site easy to use to find the filter I needed for my refrigerator. The price was very competitive with other sites. The shipping time was very reasonable and the filter was exactly what I needed. Will use this site again when I need more filters.

I bought 3 filters for my refridgerator they arrived in a gray plastic bag. When I opened it one filter was out of its box and had a big dent into the end that connects to the refrigerator so it leaked. So you pay for three and get to use two if they don't leak and you get to throw one away. FiltersFast you need to really reconsider how you package your products because I will not recommend your company and I will not buy from a company I can't depend on receiving quility products that are not damaged. Thank you Kevin

I ordered a filter for my Kenmore refrigerator water filter and it did not fit. The directions to force it in and have someone else try to fit it in. It did not fit and when I asked to return it the reply said to keep it and that they would give me a partial refund.

Placed Order July 2nd. Order has not shipped yet - as of 7/17.

Called and was in automated 'loop' for 1/2 hour and still didn't get to talk to a person.
Am attempting to cancel my order and have my CC refunded.

While I tried to be patient and kind, I have had the worst service that I have had with any company. I have tried to stop my service about 4 times and I am still being charged and sent filters. Never bye them again.

I have used this company in the past and was pleased with products and delivery. This time; I was not pleased at all with the delivery. Unnecessary delays in the shipment. I will have to think about ordering anything again because of the delivery.

This was a damaged box sale and the filter arrived quickly and the box was damaged like they said, but the filter was perfect. I have ordered other items from FiltersFast and will continue to use them in the future.

I paid EXTRA for 2 days delivery, since I had to travel from Fl. To GA. ( to install this particular filter) After 4 days I did received the item. Once I call to sort out the extra delivery charge and the delay; all I got was lip service, I felt after the sale, customer service does not exist.
My order number is: *******

I ordered a filter for overnight delivery. There was a different billed to and ship to address. FiltersFast transposed the ship to address and used the street address of the ship to address but the city and state of the billed to address. The first time I called customer service- it took forever to get a response, when they answered they said they would fix the shipping issue. A few days later, I called FedEx because the shipping status had not changed. FiltersFast said I had to take up the issue with FedEx. Because I was not the shipper, FedEx will not correct the problem. I never received my goods and still had to pay. You will be happier if you use someone else.

I ordered 16x40 and 20x40 air filters. The 16 and 20 inch dimension is 1/8 to 1/4 inch to large. I called three times and two e-mails later, well over two weeks, finally they agreed to refund my money.The problem is they only gave me a refund for the 16x40 filter, I am still waiting for the 20x40 filter. So far I emailed three times but no reply yet. As you can see in the photos the 20 inch side is to large. The customer service is way to slow if you have a problem.

Fridge is telling us we need a new filter, so I heard about this site and decided to give them a try. Placed my order on the 16th with 4-10 day shipping option, it's now the 31st and still hasn't shipped. Good thing this isn't a dire need item. Filters Fast? More like Filters SLOOOOOOW!

You're better off going to Lowes or Home Depot to get your filter.

Service was fast. I was a bit concerned at the package inside the bag was pretty beat up and the filter inside the box was half outside of the box. The outer packaging of the filter was intact. Have not installed the filter yet. But, I feel it will be just fine.

So I received the 20x25x4 filter. It was delivered as specified... 19 3/8th x 24 3/8th x 3 5/8th. I did not see this until after I received them. Well, Ok, I will use them I guess. Put them in my furnace and they "flap" inside the unit as they just don't fit the "slot" well. See comparison picture to a 20x25x4 Filtrete filter which fits perfectly. When I asked why there is a difference I got this answer "Unfortunately I do not have an answer for you. We do offer custom size filters by searching for custom filters in the search bar"... Almost comical, I don't want a custom filter! No problem, I have options obviously. I guess they want to cut costs? Who knows. Just speculation since they didn't want to give me a real answer. Avoid using them if you have good options.

I just received a notice that they were informed in February 2020 of a data breach. I ordered in April 2020. They didn't fix the data breach until July 2020, and didn't notify customers until August.

Even before that, I wasn't impressed. When I ordered their site claimed delivery within a week. I didn't receive a shipping notification for 2 weeks, and delivery was about a month. What I did receive right away was a daily barrage of marketing emails.

They used to be a great reliable company, but I ordered a water filter that was shipped on 12/1 and was damaged. I'm still waiting for a response to my email with photos of the broken filter, so I called today. I was on hold for 40 minutes, was told that they needed to why the filter hadn't been replaced and then I was put on hold for the rep to check. She put me into a survey and I got hung up on with no answer. Back on hold again. Will never order from them again.

This company allowed a breach of their website, causing someone to attack the credit card I used. I had several auto payments on that card, and my credit was torn down by their carelessness. I had great credit previously to my order with these clowns. It's cost me hundreds so far, and several hours of my time to straighten things out, and I'm a busy writer... no time for this $hit. I cannot get ahold of the company over this. YOU HAVE BEEN INFORMED.

I recently received my supply of filters for the kitchen refrigerator. I wasn't sure of the type needed but when I logged onto the FiltersFast.com website, there it was, my last order to review with the option to repeat the order. Theses filters are equal to the manufacturer brand, which costs much more. I am definitely coming back for the next order.

Ordered on 11/12 with a promise of 7 day shipping - on 11/22 after seeing awaiting shipping on their site, I tried to call. Was on hold for 45 minutes before I was told the item was on backorder and would ship 11/27. Site continued to say awaiting shipment and I called again on 11/29. Another hour on hold, finally did the call back option and was told the shipment was damaged and they were expecting a new one on 12/2. I was promised expedited shipping. 12/6 received an email saying it was shipped and I would receive on 12/14 -
So not only did they lie about the expedited shipping, it takes hours to get a call back since no one picks up the calls. I will never use them again.

I received an email from filters.com that they are shipping me some filter that I never ordered. I have ordered filters before from this company and they were not compatible with refrigerator so why would they send me more of the same non compatible ffilter

Since my first order I received from filters fast and the new filters were installed my wife brought it to my attention that while she was dusting and cleaning she has noticed an increase in the dust above our doors and ceiling fans. The filters that were in the units when I bought my home were honeywells with a Merv #10.

I wrote a review that I did not receive a package I ordered from Filters Fast.
They responded and asked me to check everything again. I discovered the ordered part in the kitchen cabinet where I must have put it when it was received. I still do not remember receiving the part or placing it in the cabinet where it belonged but I was the only person that would have done this. I apologize for my incorrect review and the fact that I caused Filters Fast personnel to back track my order. I will use Filters Fast again, as I have in the past and I will do a better job of keeping up with whatever it is that I order.

I ordered two filters on Dec 11th. Said the delivery date would be by Jan 10th. Thus far (Jan 15th) nothing except my attempting to place 6 separate phone calls to these people and just today sitting for 1 hr and 18 min on the phone without anyone taking the call. Total on hold time has been over 5 hrs between all calls and not one person was I able to speak to. Had to resort to their "text messaging" which got me two seemingly human responses (I THINK.), todays being that they apologize for the delay and the item ships direct from their supplier. Said they submitted an inquiry to confirm the expected delivery date and will contact me once confirmed." I don't expect to ever receive these filters, nor do I ever expect to get a refund. The only thing they were "fast" in doing was accepting my payment. Absolutely mind-boggling that these people conduct business under the name that they do. What irony...