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Kentucky
1 review
0 helpful votes
Follow David V.
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I purchased two (2) pair of shoes from Fingerhut. They sent me two (2) pair of shoes that were obviously worn/used and most likely returned by another customer. They asked me to send the shoes back to them. They have the shoes I returned and claim they did not send those shoes to me. Their response: They didn't send the used shoes to me.

They continue to bill me for the shoes and have now reported to all three (3) credit bureaus that my payments are behind, negatively impacting my credit rating. In reading over the many negative review concerning Fingerhut, I am contacting a couple of attorney firms to have this legally settled. I am thinking that all the folks that have been harassed and lied to by Fingerhut could take part of a class action settlement lawsuit against them.

Please contact me at *******@davidavance.com if you're interested. Based on all the negative responses online, I am sure a case against them is justified and would be a win for those defrauded.

Date of experience: December 4, 2024
Texas
1 review
1 helpful vote
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Overseas junk
August 30, 2023

I've had several issues with damaged products being delivered after a long delay. There's been no resolution back and forth emails. Closing my account, this is the worst company ever, and when fetti took over, the credit line scam is worse

Date of experience: August 30, 2023
Texas
1 review
0 helpful votes
Follow Jo H.
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Fraud no
February 20, 2024

Couldn't remember my pass code on my account,they blocked me completely,asking me to send verification,I did,now they need more,I'm through with them,they suck,better write you pass codes down,I'm done trying,guess no more money from them from me!@

Date of experience: February 20, 2024
Washington
1 review
0 helpful votes
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My mom bought me a ring a few months back for my birthday and it was stolen… I've been saving money to replace it without her knowing it was gone because she went out of her way for me when buying it. I used my husbands card because I only had cash. My husband has left his billing address at his parents house over the years because we have moved to a few different apartments so it's easier for him to not have to constantly change the address at the bank. Fingerhut flagged the order as fraud and canceled everything and has hung up on me twice while I'm trying to figure everything out. Do not waste your time with this $#*! company.

Date of experience: August 15, 2023
Michigan
1 review
0 helpful votes
Follow S D.
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Charges
December 8, 2023

I don't know what good this will do, but however, they charged the down payment to my card but is telling me my card was denied and can not send item. And always they're is never no one to talk to, frustrated pissed and confused how do people like them still get a hold of scamming freely.

Date of experience: December 8, 2023
Minnesota
2 reviews
14 helpful votes
Follow Axel R.
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I wish I could give it a zero stars rating. I order 3 items and only received two. They never shipped the last item (comforter set) but charged us for it anyway. They insist they shipped it but they clearly didn't as their own website showed that it hadn't shipped it and then the next day it was switched magically to delivered. I feel scammed by this company and will never use it again. They wanted us to jump through hoops with police reports and affidavits and all sorts of nonsense when they clearly didn't ship the item. I'm surprised they can get away with this kind of blatant theft in MN. Stay away from this company. Very dishonest in my experience. Never again!

Date of experience: September 28, 2023
Colorado
1 review
0 helpful votes
Follow Jonathan M.
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I signed up just to see what i could get. They gave me a 200 limit. I told them to. Close my account. And they. Responded with "we will close it, but it will negatively affect your credit." Such a bull$#*! company.

Date of experience: March 4, 2024
Pennsylvania
2 reviews
0 helpful votes
Follow Debra K.
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I brought Birkenstocks for my granddaughter for Christmas. They didn't fit. I returned them and they are not going to refund my money. I only made this purchase from them. Some how they are taking it off my balance which is absolutely ridiculous! I told them I wanted my account closed. I am writing to the BBB see if they can help. So please do not EVER use Fingerhut.

Date of experience: January 12, 2024
Pennsylvania
2 reviews
4 helpful votes
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I got a Hisense TV which was over priced and now I'm being killed with fees at $14.10 and interest charges $27.55 a month… I should of just saved up for the tv and bought it… I will NEVER buy anything from Fingerhut again!

Date of experience: January 13, 2024
Illinois
2 reviews
5 helpful votes
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Retruns
July 26, 2023

Don't buy from this company. They're a rip off. You don't get anything for your returns. Maybe a fourth of what you paid for it. So if something tears up you ain't getting your money back from this place. Go to reliable store and buy your stuff. Walmarts the best company around for returns.

Date of experience: July 26, 2023
Michigan
1 review
1 helpful vote
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SCAM
January 16, 2024

Over charging by as much as 100% on goods that are outdated or were available last year, is a piss poor biz model. Preying upon ppl with the belief their purchases will build their credit score makes for the 2nd piss poor biz model. Foreign customer service who repeat they cant do anything is the final nail. DO NOT get scammed by these asshats

Date of experience: January 16, 2024
Colorado
1 review
0 helpful votes
Follow Cid W.
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I've been using Fingerhut to build credit it WAS a useful tool. Not anymore due to no fault of my own Fingerhut shipped a very costly item to the wrong address in November I am now making payments on an item I don't even own! I have been told the issue was taken care of and I was Emailed regarding this numerous times. No Emails have been sent no help has been rendered at all! The customer service people are not only stark raving liars but also completely inept. I've never been so disappointed with this company and DO NOT reccomend them as a credit tool. I was a fan until the chips were down and Finger hit will not compensate me for THEIR mistake yet they expect me to pay an exorbitant amount of money for an item I really needed but am paying for their idiotic and continued mistakes.

Date of experience: January 19, 2024
California
1 review
0 helpful votes
Follow Alec M.
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This place is horrible. I have been arguing with them back and forth for a month now. When I got the account, I was using a PO BOX. I didn't even have a shipping address. They refuse to let me add one, and they put my account on hold, till I show them a bill with my entire name on it. I sent them my ID, my Social (last 4) and my electric bill, which most know it doesn't include your full name on it. I said "I'm not giving you my first born". To top it off, they lost my information 3 times, and then expect me to send it AGAIN through an email they hadn't received it through the 3 previous times. I hate this company, and I do mean hate. This company is not work the stress and aggravation. There are others out there that aren't so petty. Avoid the third world companies. They aren't worth it! They deserve ZERO stars. Horrible customer service, even when you go higher up the food chain.

Date of experience: February 27, 2024
Tennessee
1 review
0 helpful votes
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Christmas order
December 18, 2023

I tried to place an order for my grandkids Christmas. I was rejected because I missed a payment on a $129.00 balance because my mom died and I had to bury her. Really, they wouldn't budge. I am very disappointed in this company. My grand children won't have a Christmas now.

Date of experience: December 18, 2023
Texas
1 review
1 helpful vote
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DAMAGED Table
July 7, 2016

Ordered a table on Fingerhut because its the only way I can afford one. However the shipping was horrible because I asked to rescheduled due to curb side drop op which I was not aware of. They still dropped it off and my mother who is 80 had no clue and signed for it.

After spending 4 ours assembling the table it is damaged, broken, & scratched. They could only offer me 20% and half off shipping. I do not recommend this website nor will I purchase again.

Date of experience: July 7, 2016
California
1 review
1 helpful vote
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Very Very Disatified
December 8, 2022

I Would not recommend them to anyone better off doing Affirm through amazon or somebody else. Fingerhut has the worse customer service they will hang up on you when they can't explain why your account balance has not went down event though you have been making all your payments on time. You pay on the day that it's due and they don't process it until 2 to 3 days later and charge you a late fee. I had a credit of $450 and here going on a year later of making on time and most times over the amount that's due, still owe over half that. This month my new balance is more than my last months new balance. Make it make since.

Date of experience: December 8, 2022
Georgia
1 review
1 helpful vote
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Name plate
September 10, 2022

I trying letting them know that this is nothing like... the picture! It's looks cheap chance color within a month but yet they still want my fiance to play 250.00 dollars for it also came bended... please don't order they're jewelry it's not worth the price... these is not the change that came with it I thought this would make it look better. No help for it just offers waste of 250.00

Date of experience: September 10, 2022
Kentucky
1 review
1 helpful vote
Follow C K.
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I purchased a personalized name necklace 8 months ago. Never worn. I decided to wear it and the color turned in a few places. Gold chain and all. So I'm out $218 for nothing. They don't stand behind their defective products after a 60 day timeframe. So buyer beware. After 6 months the chain turns and I'm out the money for a piece of crap jewelry.
Won't shop here again. Totally pissed off.

Date of experience: January 1, 2023
Ohio
1 review
5 helpful votes
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Broken merchandise
June 30, 2022

Ordered a ac window unit, $800 later it shows up dented and broken. Call them only to hear there is nothing they can do, and it's not their problem. Lady was so rude on the phone it was ridiculous. Don't buy from this company they scam people out of money for broken items and have employees that don't care. It's a scam center that sells broken items.

+1
Date of experience: June 30, 2022
Pennsylvania
1 review
1 helpful vote
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Great products
May 15, 2022

Hi I recently came back to fingerhut after 25 years and so far I have been happy with all my purchases except the women's tops with built in bra they were way too big and awkward fit. I enjoy the cheap monthly payments and it brought my credit score back up. I ordered so far 6 pairs of sneakers from here in the past and today a gold ring.

Date of experience: May 14, 2022

Overview

FingerHut has a rating of 1.3 stars from 237 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FingerHut most frequently mention customer service, credit score and business days. FingerHut ranks 378th among Home Appliances sites.

service
76
value
72
shipping
69
returns
53
quality
62