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I purchased this item as it looked lovely. The surround was reasonably easy to install and looked good. The insert fire is another story. When I inserted into the surround it scratched the Heath badly. After further inspection the fire place is very dangerous especially if you have young children. The finish product is poor and very sharp, running my fingers along the fire was like Razor and it will cut and cause harm. After numerous emails the company are totally unprofessional and and in fact the whole shopping experience has been a nightmare. I have now contacted my credit card company to obtain a refund. Do not use this company. You have been warned.
Hi order a fire place from fireplace, world it still has not come e. Mail them 4, times,. No one has got back two me taking my money for order *******. Ring t. N. t 8, times now they say do not no. So please fireplace world get in e. Mail. Mr Alan Taylor NE65ST. Or phone me you have my e. Mail address. Kind regards Mr Alan Taylor
I bought a fire surround from fireplace world, the item arrived quite quickly but was a bit too big for my living room and was exceptionally heavy (my fault i didn't read the weight in the description) i returned it(free of charge) because it wasn't right for my living room, but the item was very good quality, beautiful marble and slate and i found the customer service really quick to answer emails and very helpful, as were the delivery men. I would buy from them again and recommend them
Tip for consumers:
check the weight of the item before ordering
Products used:
fire surround
I needed a fire place for a renovation job that we were finishing off. After looking on the homepage of the website I noticed they offered NEXT DAY DELIVERY. After ordering and paying the the item I was told it would take up to 2 weeks before the fireplace would arrive. Our client was expecting us complete the work within a few days and now has to wait until Fireplace World pull their finger out. NOT RECOMMENDED
After buying an expensive fireplace and not being able to book it to be delivered on a Sat. I took the day off work last Friday 23/11/2018 delivery was straight forward and the two guys asked if I wanted it taken out of the box. I was inspecting it as you do only to see only to see a crack between the post and the hearth. I asked them to take it back, the delivery men told me "This has been happening all day", I didn't like the sound of that so I called their head office even though the driver said I would be called in 5mins to arrange another one.
When I called them I told them I had no other days to book off work and could they rearrange for a Sat the answer was no right away. I'm fed up with companies taking mick. Then I said well the mistake is yours and clearly you have a lot of stock that is damaged otherwise your delivery drivers wouldn't be saying they have had this all day with their stock.
She wouldn't budge so I asked for a refund, however they were quick enough to take my money but I had to wait a week for it to be given back to me, I haven't checked it yet but delivery had better also be included or I'll blow my top. They shouldn't have to hold on to your money and try to get every last penny they can on interest. I had already waited two weeks for delivery from the day of the order. It's appalling service and I'm not chancing them sending me another broken fireplace four weeks after ordering the first. They should be checking stock routinely if not as a requirement of warehouse practice, then at least before shipping them to a paying customer.
The whole thing seems dodgy, steer clear
Please do not use this company.
They are not helpful and have zero understanding.
They should not be allowed to trade.
Gain trust and grow your business with customer reviews.
At Fireplace World, we specialise in Electric Fires, Fireplace Suites and Marble Fireplaces, and stock only the highest quality brands and products. We know that a fireplace completes a home, and believe that everyone should have the fireplace they love - and be able to buy it at a price that they love too. That's why we strive to create a wide range of Pre-packaged Fireplaces for you to choose from, but also supply our Mantelpieces, Back Panels & Hearths and Fires separately meaning that you can mix and match to create your own, unique design.
With over 2,000 products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design. On top of this, we offer a Fast and Reliable Delivery Service on all of our products. We hope that you find what you're looking for, but if you need any help, have questions about our products. You can get in touch with our Customer Support team by email at customer.support@fireplaceworld.co.uk or our live chat facility.
