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My grandson was given a 1991 Ford F-150 and all it needed was all 4 tires. I ordered them on eBay and my choices for installation were both Firestone locations, I chose the south location and as like the previous encounter this store tried to upsell the installation by claiming all studs on all 4 wheels were stripped and rusted out! To replace all 4 would have cost a little over 1,200.00. We ended up taking the truck to my brothers house and effortlessly took the wheels off and scraped the dirt off the studs and lubricated them and after we picked up the tires that we ended up taking to another place to mount the tires, we installed them with absolutely no issues. Take my advice and never use Firestone for any repairs!
I had a 2007 Honda Civic SI, the battery would die overnight and I had to jump start it every morning. I took it to Firestone for an inspection and was informed it needed a new power steering unit and a complete air conditioning assembly replacement as both were draining my battery overnight, the cost being approximately 3,808.00 to repair! I declined and informed them I did not even pay that much for the car! I went on YouTube and searched for the problem. It turned out to be a bad relay that I replaced myself for fifteen dollars and the vehicle ran perfectly fine after. Always get a second opinion! Even if you have to have it towed, it's worth it in the long run…
I purchased 4 new tires i was under the understanding i had road hazard with i found out after 3 tires damage i didn't i spent over 1100 dollars and they are the worse tires i ever own this tires are 3 months old on 4/******* a tire has a chunk missing on the sidewall and is how i found out i had no warranty on new tires the store never offer it, never brought it up never told me nothing i though a company like that and 1100 dollars later they had the decency to offer and protect their clients i found out otherwise, they refuse to help and iwas told to go fly a kite i will never buy another firestone tire or deal with this lack of respect company stay away from them deal with Goodyear i had them never had an issue i had Pirelli never had issue bridgestore firestone they are the worse
Tip for consumers:
stay away or you will be sorry they will lie to you and find the way to screw you not honest company
if they offer hal;f i would have accepted their offer and put protection on the tires they never did or offer instead i'm buying other tires and trading this junk in
Products used:
tires from other company
Months ago, I scheduled an appt online for services offered and confirmed available on their website. I then received an email stating the services were not available at this location as well as an email stating I had an appt scheduled for a random day and time. I chatted with an agent on their website and after a long waste of time, he advised I would have to contact the store directly. I called them immediately and the woman stated that since they didn't have the services available, she just scheduled the random appt for me (not even close to the date and time I had originally booked). I asked why she thought it ok to do so as people work and can't randomly take off for appts created for them and that don't even offer the services scheduled. She did not have an answer. Months later, I receive an auto email stating I have an upcoming appt that I never scheduled! So now I am spending time that I do not have to contact them and again, fix their mistake. I asked the agent (John) to delete my info so I don't continue to have to waste my time with a company I don't even (and never will) use. He stated he would not and disconnected the chat. Infuriating.
Products used:
None
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