FirstCry

The service is extremely disappointing. They refuse to accept their mistakes and instead blame the customer. I ordered shoes for my kids, and due to a size issue, I requested an exchange. However, the new pair also had a size issue, so I opted for a return. Although the return process was completed, they refused to refund my money, claiming I returned the wrong product. This was clearly a logistics error, but they still won't take responsibility and instead blame the customer, ending with 'we can't do anything.' #PatheticService #FirstCryFake #FirstCryFraud

"Disappointed with baby walker purchase. Arrived missing parts, delayed shipment, and poor customer service—unreturned calls and misinformation. Overall, a frustrating experience highlighting poor quality control and service. Caution advised for future buyers."

When you can't deliver as per the commitment why do you take orders and block out money. They fool users while booking the products.

I am writing to express my extreme disappointment with the recent experience I had with your company regarding the delivery of a product order. Despite my explicit request for the latest manufacturing date, I received a product manufactured in 2022, contrary to what was agreed upon prior to placing the order.

Throughout this ordeal, I have diligently reached out to your team multiple times via email and your application, clearly stating my concerns and requesting a resolution. Regrettably, I have yet to receive a single response. Despite assurances over the phone that I would receive a reply within 24 hours, I have been met with silence and inaction.

On top of this, last Saturday, I was assured by one of your representatives that all items would be returned, and arrangements would be made for a prompt collection by your delivery team within 24 hours. However, no action has been taken thus far, and there has been no communication regarding the return process.

Additionally, I followed the instructions provided by "Omer" from your team to send product photos and details for a replacement, yet I have not received any response to that either. It is incredibly frustrating to experience such a lack of accountability and efficiency in handling customer concerns.

I want to emphasize that my request for the latest manufacturing date was not arbitrary; it was made out of genuine concern for my baby's well-being. While the product may not have expired, I specifically requested the latest manufacturing date for peace of mind. This request was communicated clearly through multiple channels before placing the order.

The experience on getting a prompt answer for delivery failure is a complete disappointment. The automated reply is not helping and the reason stated for unsuccessful delivery is not correct as well. I have been purchasing from multiple online platforms and this has been the worst experience.

To whoever is supposed to be incharge of your online orders app or anything. Please know that you are doing the absolute rubbish job. My account and my husbands account has been suspended for bulk purchasing. Buying 2 packs of diapers is bulk?. I have a 10 month old and a 2 year old. I order 2 packs of diapers each. So in your pathetic system that's bulk?. Are you guys working there or having a lazy day work all year round?. Basically your colleague on a call told me your account is useless now, you cannot order again as our system picks up that you are ordering in bulk. Some scripted one sentence answer. You are backed my whatever big names and investors but can't fix a system that you own?. Please review your own service and train your customers representative better to help and not to infuriate customers further.

I had ordered a stroller which I want to return it back. Spoke to executives multiple time and they have pissed me off. Attached are the order details and return policy for this clearly returnable product. I tried everything to explain the executive but they unable to even understand the least. I am again raising the return request and if it does not get processed, I am uninstalling the firstcry app in my mobile. And if need comes I am ready to fight it in consumer courts.

I ordered dresses for my son. It's very good quality and reasonable price.
Now I am also order two dresses for my daughters.
It's has very good quality

Very poor quality clothes they keeping not reliable and customer care service is also bad they just know to say sorry but don't accept their poor service they are providing. I bought jeans for my son on this site it's tearing first wear where touching pant it's tearing tales and stories brand.

I had a pathetic experience with firstcry, I had ordered one product and was found to be of wrong size for my kid, i requested for replace/refund but they refused me saying you only ordered that. I mean so cheap policies that these guys are only money minded, they hardly give heed to customer satisfaction or after sale services. I will not suggest you guys to shop from this site.

I ordered a stream iron from this website it was not working as expected so initiated the return on the very same day but support guys did not initiated the return to vendor and hence the return got rejected because of their fault. And no one ever bothered to reply my emails. Totally pathetic customer support.

Worst management ever came across. Made purchase on 20, feb, 2022 and requested for return and Refund. Still waiting for money back. Two times I got email that says refund process faild due to technical error and to wait 10-15 working days for each.

It's a million question to order again or not.

If you want to order from Firstcry make sure you opt of cash on delivery as there is NO guarantee you will receive the product so if you have already paid, good luck with getting the refund...ordered a baby item, waited for the item patiently for more than 9 days, No Site takes that much time pertaining to where I live, but here we are, finally thought of cancelling the order as soon as I logged in, to may surprise they had already cancelled the item, no info, message, nothing...pathetic...

Dear firstcry team,
I have been purchasing products in first cry app regularly. Recently I noticed that the billing during checkout is not fair. The bill was undergoing fraud. I think this trick was being done for every person purchasing through app. Very bad from your side. You were charging extra 500 to 2000 rs everytime during checkout. I have been watching this from the last 2 purchases.
At First you will show offers, after adding the items into the cart, suddenly the total billing changes. Suppose if we order for 2775, during check out it is showing 3363 rs. Around 600 rs extra. Later if we apply coupon code we will get around 200rs off, but 400 extra. Very bad service. Please correct your billing procedure, otherwise dont attract public with your offers and discounts. Very bad experience
Please don't buy without seeing checkout billing

It just took really one month delay after the date of delivery for us to receive the order and they dont even have proper communication between them and delivery partners. When other online platforms are so good and fast with their delivery systems

These shameless people don't have dignity. My mom is 69 years and I ordered n10 for her. Their only motto and their company agenda is to use your money and they will give you a total different product and then will play and will keep playing there is no direct number to reach these scammers. They don't care if it's for medicine emergency. After sending me wrong product they say they cannot give me the original one. This site should be banned and all their scams are planned

They will offer better prices to sell defective products. No return will be available, you will be compelled to accept the items. Worst service, no customer support available. For all queries you will get digital replies only.

I had a very bad experience with firstcry i returned a product worth rs2000 and did not get the refund amount. I have send so many mails but no response. There robotic answers are useless. I recommend not to buy anything from this site they are fraud.

Hello me and my mom went to first cry shop at bhuj we bought a bike and spin and push toy and musical instrument for 1 year baby boy... Things are just awesome and services are totally fantastic... I love this store. Thank you so much first cry member... From mithya and hansaben..

As I had ordered a product for my Son's annaprashana with annaprashan ceremony hanging swirls n banner i finished the ceremony much earlier... So was not in need of that anymore, though it was a non returnable product Mr Keshav helped me with it for a return as the pack was unopened...

Best fashion online store for my little girl. Products quality is too good. Reliable trustworthy site, simple and easy to operate. It's a great site for moms if anyone cannot go out for shopping.

Lot Very good options for babies lots of varieties in toys, clothes and accessories. But little bit expensive.
All offers are same there online site and all stores. Good management.

I bought kitchen toy for my 3yrs old daughter am satisfied with that. It has lock in suitcase type good to organize. And also I bought make up kit it don't have lock. Not bad