FirstCry

Ordered a baby girl ruffled frock with matching headband. I bought the product for the coordinated headband but never recieved it in the package which was delivered to me. Dress quality is okay but apart from the missing piece, packaging quality is extremely poor. Customer service is just as pathetic as their packaging. If anyones looking for a good product delivery with satisfaction, please stay away from Firstcry

I brought Night suit from firstcry but i received only tshirt not pant and when i requested for return it bcs of missing pant they cancelled my request by given reason from our side we delivered proper pair.
This Company is fraud and making customers fool. Very disappoint by there response.

I bought a notepad and when my order arrived Firstcry delivered someone else's order to me. They are not refunding me and making me wait 10 days to get the wrong item picked up only to put the credit back on their app in their wallet, as they want me to shop again. I'm
Shocked at the service.

Firstcry chooses areas where product cannot be picked up and deliver damaged goods, even it is a metropolitian city. They dont take responsibilty for delivering damaged products. Customer service always dont have a solution for the issue. Worst ecommerce company i have ever seen.

This is the second time it's happened, first time firstcry send us a damage sipper for my son and they replaced it finally after 1 month approx.
Now i have ordered a scooter for my son and the quality is so poor. Seat quality worst my son fallen and got his head cut also swelled. I asked them that i want to get refund and will buy a car but they are sending the same scooter again.
Pathatic service...the brand is loosing it's value as they don't value their customers.

The worst when it comes to customer care, a pickup is scheduled since 14th of last month, and is still under process, the courier partner doesn't bother picking up calls, firstcry customer care keeps sending mails asking for 72 hrs. But till today these people haven't been able to arrange for a pickup

1. They send old products (baby gripe water was 1+ year old), when I called them for replacement they said there is one more year left to expire and asked me to use that.

2. Thier Same day delivery and next day delivery is to Fool customers. Suddenly shipping date change to 5+ days. And when I called them they just said "Shipping is not guaranteed".

3. When I cancel delayed delivery product (as we can't wait for weeks for stuff like diapers), Then they deduct 50 Rupees and when I asked for full refund, as it was thier fault of delayed delivery, They said no.

4. Biggest fraud is thier Pricing. Initially they show 10/15% discount, but later they add GST and charge more money.

Atleast Amazon shows discounted price including tax and shipping is guaranteed and they don't loot thier customers.

Be cautious before buying from Firstcry.

Scammer Number 1 they adds the club membership to your order by default and charge your around 300 rupees. When you contact they will say its not refundable and you can use the membership service as they can't refund its a day light roberry

Poor delivery and service. Not yet delivered my shipment yet, 20 days had been passed since the order had placed. And very poor support system they have, if u call their staff regarding the delivery he will tell u to call tomorrow. I had already paid for the product to Firstcry and it is a gift for a newborn and now I regret why I paid first to this store and didn't receive my product yet. Delivery status is Out for Delivery through ExpressBees for around 12 days. I had attached the screenshot of Tracking order as well for showing how firstcry set fake reasons by itself for non-delivery.

We're ordered for pram in firstcry, the product what they delivered is damaged, old & faded, when i contacted to customer support, they're very rude, when i requested for replacement or refund, they told no! They dono how to treat the customer, don't take customer suggestion, they only convey what they want to do, while speaking they disconnected my call

Such a fraud company, very bad gui. In my case shipment status is delivered but not deliver to me. They are not refunding my money even in mail they admit that actual delivery never happen but always they will send a mail wait for 72 hrs. Avoid purchase from such a scam company

Firstcry is showing the discount and offers kine but at their outlet they are just robbing the customers. They are not providing any discount or offer even though charging a hight amount of GST. But when your are purchasing online they are not including extra tax charges.
The quality is very bad

What happened to my delivery problem, first cry? I received reminders every day that it would arrive but do nothing. It was so disheartening to try and return an order but be denied because it was out for delivery.

I bought a trampoline 10feet. After less than 1 year, the lock that closes it broke down. My kids fell out of the trampoline. I called them and asked them to replace it or just give me the broken spare part.
After weeks of delay, they sent me a message saying that they don't have the replacement part. The only solution they gave was to buy a new trampoline

Damaged products delivered. Took 10 days to initiate pickup and to complement that their delivery partner is not interested in picking up the item. Both firstcry and expressbee are brothers in hand with no use in today's world where competition is offering better price and delivery options.

The worst online shopping app/site and customer care. I booked an after pregnancy belt for my wife, the website does not have an option to select the size. Instead they have different sizes listed as different items. I did not notice that there's a size mentioned while booking. However, I noticed the size mentioned in the package that was delivered to me.
I tried to do a refund. But refund was blocked. I called Customer care and told them the item was not opened and was sealed as it was delivered. But, apparently they are ordered by their management to not process refunds regardless of anything the customer says. RUDE! Just RUDE!
I should have believed the reviews online.
One advise to you, please read the reviews on mouthshut.com before you even consider using this siye / app.

Ordered 4 pcs if jewellery. One product, a necklace, was totally different than ordered. Not matching even 1%. This shows company has no quality controls. Another product, a bracelet, ordered of adult size but a similar product of a new born baby was sent. One item was OK. Delivery of the fourth item was not taken because of prior experience. Requested for refund to which firstcry agreed but didn't pick up the product in next 3 days and I left for another city. Moreover, firstcry advised that they will credit the amount in my wallet which can be used for future purchases. Overall customer service is abysmal. Delivery was pathetically slow. Took around 10 days to deliver. Firstcry is not supplying items ftom their own store but thtough other vendors over which it has no control. Avoid buying from firstcry or you lose money as I have.

The customer service is pathetic. Not willing to help the customer. It has changed over the years. I have been a regular customer of FirstCryBut my recent experience was very bad. Delivered a poor quality product and not ready to exchange it coz I put the request 3hours later before it's closing window ( coz it was ordered from London) Requested to transfer the credit where I can immediately buy another item. Not asking for refund. Not very happy. Will never shop from First cry

I ordered ozocheck thermometer in firstcry app... it's not working gud every time different reading no return available n when I check to other site then I realised i pay just double amount in same product don't buy on firstcry...i attached screenshot with my review plz check

Ordered a pinekid watch for my kid as he open the parcel on his birthday the watch was damaged.
And I never Purchased China item for the concern of reliability...your website is giving description that this is made in india but on watch it's written made in China
Why are you providing wrong description...no where on watch it's mention That the company is pinekids seems like a cheap and duplicate product only by taking the watch from packet all parts come out as it's seem broken watch fix very wisely.
Very bad experience
Can I know whats your reply.before further taking any action

I did not receive their product which they claim they have sent to me. Instead of valuing their old clients claim and checking with their courier service, they outrightly closed my request. Highly arrogant and unprofessional attitude. Would never recommend this site to anyone.

I placed order on 4th Oct 2022 and the Expected delivery date was 10th Oct 2022. But still (17th Oct 2022) not delivered. When we contact customer care means one voice boat will respond and disconnect the call. When we contact Courier partner Xpressbees they wont even attend the call, due to higher wait duration, we unable to connect the call, try after some time or email to us and then they IVR disconnect the call. Guys be aware of these type of pathetic website or app don't order for Firstcry.com. Fully money minded and fake promising side.

I ordered a expensive toy. Did not get it as promised. So canceled it 8 days later instead of my refund the toy came. Running from pillar to post for my refund. Biggest cheats. Beware of this company shame on AB for advertising for it.