FirstCry

1. This code is valid for 1 month
2. This code can be used once per customer and the order value in your cart should be AED 150 or more and is applicable on Full Price of the item(s)
3. Max cashback value is AED 100 and is applicable only on the Full Price of the item(s)
4. Cashback value must be utilized in a single order, it cannot be split into 2 or multiple orders
5. This code is not valid on combos and cannot be used in conjunction with other coupon codes
6. It cannot be used on pre-orders or for purchasing gift vouchers
7. It is not transferable, cannot be resold or redeemed for cash
8. It cannot be extended or renewed
9. FirstCry.AE reserves the right to void the transactions where prohibited
10. FirstCry.AE reserves the right to change the terms and validity of the offer without prior notice
11. Cashback earned cannot be redeemed sub category: PC Games & Gaming Consoles and on certain items from the category Diapering, Feeding, Bath & Skin & Maternity Personal Care. Please click here to view the details of excluded products
12. Kindly refer our Terms of Use for additional details

We have not received product, but its showing we haven't picked the call, when called service center, poor response, worst

How could u do that from your coustomer? Bde bde celebrities se add krwa ke logo ko dhokha deta h ye site sirt paise lutta hai. Product waps lene ke bad paise v return nhi krte ye log or to or first cry site se maine jo order kiya tha wo product v my order se hta diya gya h.
One of the worst site of this... Chor site h ye. Phle acha product dikha ke bekar product sale krta h or bad me refund kro to product lekr chla gya or avi tk paise v return kiye mere. Or to or ab first cry ke account se maine jo order kiya tha wo v hta diya gya h. Same on you.

After date of dilevery 3 times delay unnecessary still not get products after full payments review viewers never try to buy firstcry

The range and affordability are unmatched. Yes there are things that could be better, but my overall experience with firstcry has been very positive.

Overall this website is good, but customer care and shipping time is too bad.
Some products are also over priced.

It's perfect, n the packaging was also Gd, thank u first cry, plus the product exceeded my expectations

Received on time but damage item then for return send email many times and call unlimited but no one come for collect

Very bad experience on firstcry. Baby clothes quality is so low. I never shop again on this app. Totally paisa vesting

Useless totally waste of money... extremely expensive with cheaper quality full of waste toys... please don't order from this fraud website

I'd like to express my frustration regarding the service provided by Firstcry. My experience with them has left me deeply disappointed. I placed an order for a product meant for my baby girl on July 14,2023. The cost of the item was ₹1186.03. To my dismay, the product was inexplicably cancelled by the delivery team when it was just 3 km away from my home. The most baffling aspect was that I received no communication or notification about this cancellation.

After this ordeal, I received a partial refund of ₹1119.55 on July 28. However, it wasn't until I reached out to their customer care that the remaining amount of ₹66.47 was refunded, and this was done only by August 13.

In an attempt to give them another chance, I placed the same order again on July 28 (Now, I realized that was my mistake). Initially, the delivery date was set for August 7. However, this date was then changed to August 12 on August 7 itself. Subsequently, the delivery date was rescheduled multiple times: first to August 17, and now it stands at August 22. I made two calls to customer care seeking clarity on this matter. On both occasions, I was met with apologies and reassurances that my concern would be treated with urgency. They assured me that my order would be prioritized and delivered promptly. However, the constantly shifting delivery dates have left me sceptical about whether I will receive my product on the next promised date.

As the delivery dates continue to change, I find myself wondering if anyone else has encountered a similar situation with Firstcry. When I initially placed the order, my baby had just started lying down. Now, after a month and a half, she has progressed to sitting up on her own. The delay has not only tested my patience but also impacted my baby's growth milestones.

I sincerely hope that my ordered product arrives as promised, but if this situation persists, I'm left with no choice but to consider taking legal action. The lack of transparency and reliability in their service has severely eroded my trust in Firstcry.

Firstcry delivers defective products and just discredit customers's words by stating its superior quality

Good product but very bad delivery partner not delivering in time and giving stupid remarks very bad customer service, need to improve.

Incorrect product delivery. Not ready to accept the incorrect product. Difficult to reach out to customer care executive. Boycott Firstcry

I am buy sum clothes are very poor quality and return policy fabric quality are poor and colour are faded

Adamant customer service team...poor management.no solution...least bothered about thier customer. Loosing trust in this company.

I have returned one product but no refund and the customer support is pathetic worst. Never buy from FirstCry

It's about 1 month they collected return item and did not refund any money. They are big don't go with Amitabh Bachchan ads.

FirstCry.com (BrainBees Solutions Pvt. Ltd.) What a bad experience as a customer. They are not ready to understand in customer's point of view! Am not going to buy anything from now on. After so many years of as a loyal customer now its time to put end due to very customer support.

Here is what happened. We purchased a product *******@Babyhug which is again a product of Firstcry only. First time it was a defect piece so raised replacement and the received replacement is a very fake product. After assembling my son was not able to use it properly and falling down all the time. The product is very light and not at all durable so we wanted a refund.

When we approach the customer care they kept on saying as per the policy they cannot refund it.

My Question is;

If I buy any product offline at any store if i dont like the quality of the product i would not have purchased, the same in online how we will know the quality before receiving the product? No matter of how many reviews you read the moment you receive the product only you will get to know about the quality and then you can decide.

Here I was even saying I am ready to purchase some other product from firstcry I just dont need this product thats all, but they again said no we cannot refund as it is not under refund policy. Guys better put a disclaimer in bold for every product if you have such clauses strong we wont even try to purchase.

So they are not ready to accept the fact that we are ready to purchase some other products with the same money if they can refund it back to the wallet. They want us to have the stupid product with us and my money is wasted.

Also what their system is confusing they say refund is initiated but we will receive that, this seems to be like for proof sake they are maintaining such things in the system but they saying something in verbal.

Firstcry if you hear this better take action. I even audio proof with me if you want! It's not about 1200 bucks, its about customer retention.

My product was not delivered and without any attempt they told they were not able to deliver to us. Worst delivery partner

I return my order it pick up but refund not comes yet I try to contact but their is no ways to contact on first cry plzzz help me with my refund

Worst service from First cry. They are ready to take money from our end in the form of order. But if we are not satisfied with the product and want to return the product. Then they will start show their attitude and they will make you to cry till your last cry. They will make to your baby first cry as your last cry.

I have made an order on 05-Dec-2019 and 08-Dec-2019 I have placed return order. After more than 15 follow calls, finally they picked my return request on First week of Jan 2020 and refunded my amount back.
When I made new order on 09-Mar-2020 (payment made my credit card, 1000 INR), they accepted my order and immediately cancelled without any information and refunded only 800 INR in firstcry wallet. When I asked for reason they said my old return order is not picked by agent so to debit the old return product charge, they have cancelled my new order. They are saying you (myself) have cancelled the return request so my Agent didn't come to your place to collect the item. But originally agent has picked my return item. When I ask is there any mail communication or SMS communication stating for the same. But they don't have any answer. Now they want to put a inquiry to refund my amount. Just for return request they have already took 4 moths but no solution yet. I don't know when they will solve this case.

So be careful when you place order, if damaged or quality issues ever try to place return request. It is just time waste process at the end you won't get single penny out of it. Instead if you throw that item in dustbin then you will save lot of time and peaceful mind.

Amazon, Flipkart, snapdeal, Ola, Uber will give immediate solution for these king of issues. They don't even take 10 min to close these issues.

Good site for purchase reasonable price of baby 's things, they're inform us by mail for good deals.