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FirstCry has a rating of 1.4 stars from 158 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FirstCry most frequently mention customer care, return policy, and bad experience problems. FirstCry ranks 304th among Baby sites.
I ordered dresses for my son. It's very good quality and reasonable price. Now I am also order two dresses for my daughters. It's has very good quality
We ordered baby pampers from FirstCry.com,which is online purchasing. We regret why we purchased through online because we didn't receive the product till date. I went ask about the the product in offline service, went to directly to the shop. They responded as we were not connected to FirstCry.com online purchasing that was made me upset. Then I put complaint about this on online, we didn't receive any reply from their side. Don't purchase through online ( the shipment was cancelled) xpressbees shipment name one of worst service.more we couldn't cancel the product also. Such an irritating service.
Different product delivered without return policy and no response from customer care, dissatisfied with current purchase
Tip for consumers:
Don't by any costly product from first cry as if they don't have your selected product they ll deliver any with no return and exchange option.
Products used:
Baby walker
Very BAD Company to take franchisee. I am running Firstcry franchisee since last 3.5years and I lost everything.
They do not even deliver the products and the app shows product deliver... horrible app.
I am going to uninstall this pathetic app
Really great place for you kids shopping just loved it all thanxx to mamta maam whi really healped us to shop for my kids.
Extremely disappointed with FirstCry service. I made an order on 22nd October 2021. It was a baby nursery/ Cot as my wife is expecting in a few days. We were very excited to get this item. Delivery due date was meant to be on 26th October 2021. On 25th, I called the customer service just to make sure that the item will arrive on time. The Agent assured that the shipment is in progress and will get delivered on time.
Yesterday (27th October) - I received a call from FirstCry call center and the agent told me that there is a delay as the suppliers dont have items in stock and the items need to be ordered from the origin. I asked for a confirmation of the delivery and the agent was meant to come back to me.
As i didnt hear from FirstCry for nearly 24 hours; i called back a short while ago. To my surprise and extreme disappointment, the agent told me that the item is now cancelled and a refund was issued. FirstCry has put us in a terrible situation.
The agents first assured me that the shipment arrival is on time; second agent told me that the item will get delayed but will be dispatched; and now FirstCry has decided to take the liberty to cancel my item and issue a refund after 6 days of placing the order without even informing the customer. If I hadn't call today, i would still be expecting this item to arrive. I wanted to speak to a manager, however the person told me that the manager will be available next week (although I dont understand how a customer front team runs without the support of a supervisor/ manager). Therefore I conclude that FirstCry is extremely unprofessional and they put me in a very sensitive and a horrible situation.
Tip for consumers:
always follow up and chase the customer service if an item is late. make sure to inform the team not to cancel and issue refunds without your prior approval
Save your money and nerves for more honest and reliable Seller, and stay away from this one!
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Firstcry.com - Asia's Largest Online Shopping Store for kids & baby products. Buy baby care products, toys, diapers, clothes, footwear, strollers, car seats, furniture and more with Free Shipping & Cash on Delivery (COD) options.
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