FirstCry has a rating of 1.4 stars from 158 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FirstCry most frequently mention customer care, return policy, and bad experience problems. FirstCry ranks 304th among Baby sites.
I ordered dresses for my son. It's very good quality and reasonable price. Now I am also order two dresses for my daughters. It's has very good quality
We ordered baby pampers from FirstCry.com,which is online purchasing. We regret why we purchased through online because we didn't receive the product till date. I went ask about the the product in offline service, went to directly to the shop. They responded as we were not connected to FirstCry.com online purchasing that was made me upset. Then I put complaint about this on online, we didn't receive any reply from their side. Don't purchase through online ( the shipment was cancelled) xpressbees shipment name one of worst service.more we couldn't cancel the product also. Such an irritating service.
I ordered some products of Jhonson & Jhonson baby products from firstcry.com. I found all of them fake and of very cheap quality. Even the bottles of baby oil and packaging of cream were of inferior quality. After getting the first part of the order I cancelled the remaining order. They do not let baby products to be returned or even reviewed on their site.
I received the product after many follow-ups.
The product we ordered and received are completely different... As I was totally fedup with the website, I didn't return the product. I was like atleast i got some product. The product which I ordered first was not delivered, and I have to mail them daily for refund. After a big argument with the team, money got refunded to my firstcry account. So I have to again place an order for that jeans, that to was not matched with what I ordered.
This site is totally worrest place to buy.They don't have capacity deliver the product.they use money for some days and cancell the order automatically and don't deliver the products.dont buy from this site.
Tip for consumers:
Worrest purchase experience.idiots tell logistic issues and cancel orders .
Products used:
Tricycle for kids
Worst service and it was my first, I ordered an item several days ago and they did not get back to me when I called them they told we will check, a few minutes later they canceled my order because the item I ordered is not available!
I requested for the refund and they told me we will do it manually and it will take up to 15 working days!
What a horrible service!
Order number: SIY*******349
I ordered snuggy packets twice on firstcry. Both reached till the destination. But insted of contacting me they returned the packet saying not deliverable. Once a delivery boy contacted me and said the consignment is huge so cant deliver. When tried to reach the customer support they said I wasn't available which means the delivery boy have updated so insted of delivering the product.
If they are not interested in delivering the packet, then why are they running an online store.
Poor service! Experiencing an issue with an incorrect product, I initiated a return request. Unfortunately, the request has been rejected, causing frustration.
Tip for consumers:
Poor service! Experiencing an issue with an incorrect product, I initiated a return request. Unfortunately, the request has been rejected, causing frustration.
Products used:
Cactus
I have ordered an item and tentative date was 24 jul. Till now i didnt recieve any item and tracking company is atmost worst as Firstcry who dont know what to say. Currently it says returned in tracking status. Whenever a query was raised Firstcry just close it without a solution. Worst and worst. I am planning to file a legal complaint against them.
Dont buy from Firstcry. They are not delivering item and making status it is delivered. After you will contact to Customer care but they will not give you proper answe. In this way they are looting people. Firstcry managment are very unskill and non professional.
Xpressbees has held Delivery of your FirstCry.com Order AWB: **************, as consignee was not available. For assistance, please call *******6100
Have been receiving this msg from these guys since may. But the product has not been delivered. Fedup following up with the lady: KOMAL from their customer service dept.
False promises everyday.
Worst client service ever.
Will not recommend or order from here henceforth. My money was also taken. Scam these people are doing in this lockdown period.
Haven't received the refund amount for the cancelled products. Unable to contact customer care. They simply writing mails saying to wait for 72hours for past 10days. Worst customer care. Looters. Never ever order or purchase products from here.
Guys now firstcry is providing 8yr child cloth with a option of new born. Sit with a inch tape to measure coz Dey cn gv any size even if u r opting for new born. I gt d ans every brand has different size. As every baby is nt of same size.nw 8yr is also a new born.new thing to know. Nvr purchase frm firstcry n Dey dnt hv solution. They provide wrong information on pg with wrong option n thr u hv to pay for d losses
They have partnered with most lazy, sleepy courier service (xpressbee)
They sleep over your item, i have made 2 separate order on 09/10/20, which was shipped/hand over to Xpressbee courier on 10/10/2020, yet 1 order is in the destination city and 2nd one has not moved at all.
While tracking on 13th, for last 4days item is still at the same location and xpressbee has changed delivery date to 17th oct now.
Xpressbee courier service has no value for time. And they have some lazy people in there team as well
And all the time they are calling for the new products the product are also poor and im not satisfied with there customers service no and there cutomers who they delivered to us and my product are also not return it have been 2half month
I received the product after many follow-ups.
The product we ordered and received are completely different... As I was totally fedup with the website, I didn't return the product. I was like atleast i got some product. The product which I ordered first was not delivered, and I have to mail them daily for refund. After a big argument with the team, money got refunded to my firstcry account. So I have to again place an order for that jeans, that to was not matched with what I ordered.
DO NOT PURCHASE THEIR MEMBERSHIP….
1).discount is not applicable on all products.club members and non club members are getting same discount on their most of the products.
2)after club membership you still need to pay shipping charge of minimum order of 299 INR.
They are doing fraud scam by charging you 899 membership and than I found there is no much benefits.better to be non- member.
First cry owner is a big fraud and doing scam in terms of selling unauthentic membership
Tip for consumers:
Never use ,it’s a fraud company
Products used:
Kids products
Firstcry.com is a fraud company with highly substandard products. These products can cause serious injuries and health hazards to babies. The company dupes customers
Tip for consumers:
Neve ever trust Firstcry.com It’s a fraud company
Products used:
Baby Stroller
Totally fake app worst service. Don't know how they are allowed to run the business in this pathetic manner or with such poor service. Stop these types of retail e-commerce brands
Tip for consumers:
Or kitna insult karu.. Itne mai h thoda sharm karo or apna service improve karo..
Products used:
Baby pillow
First the company sends an open and damaged product than refuses to return it back. Their return policy is terrible demanding pictures with visible defects.
Order no. *******YOADDAF803
Greetings of the Day!
There is no update from your side.
Parents trusted you with the joy and needs of his child and company like first cry has no consideration for the same.
Despite doing multiple calls and mails no one has visited to correct the defect nor replacement has been provided.
My sons 1 st birthday is on 5 th feb and his birthday gift is not there,just because of your team slow response.
If you want to cheat customer and parents at least say so,so we can make other arrangements.
Revert back only if you are resolving the issue or enjoy your team brutal suppression of parents feelings.
Thanks and Regards,
Ankit Mahnot and Surabhi Mahnot-Parents of Ansh Mahnot
Worst customer care service#no replacement no defect correction#following up since 10 days
Products used:
Battery operated kids car
I ordered a blazer set for my kid from first cry and the tee shirt was missing. I asked them to return it. They keep canceling my request. Worst site. I won't be shopping here anymore.
Products used:
Blazer
Most worst service they wont treat customers properly wont satisfy the customer end such a worst experience dont ever go to this shop for your peace and health
Tip for consumers:
Such a worst experience
Products used:
Baby dress
Best fashion online store for my little girl. Products quality is too good. Reliable trustworthy site, simple and easy to operate. It's a great site for moms if anyone cannot go out for shopping.
First cry Canceled my order and kept pre payment without informing and now not listening complaint. I will never shop from firstcry again. My 840rs stuck by shopping from firstcry. Never buy from firscry by paying online.
Very poor service. Why shipment not delivered timely. Firstcry application/platform not good.no again order for this platform. Delivery time very very long.
Payment extra charges then refund process.
Tip for consumers:
Very poor service
I have buy baby massage oil and i have received damaged product and they have not even exchange. Do not buy anything from firstcry.com, its my request to all the parents.
Tip for consumers:
Please do noy buy anything from firstcry
Products used:
Chhicco baby massage oil
Firstcry.com - Asia's Largest Online Shopping Store for kids & baby products. Buy baby care products, toys, diapers, clothes, footwear, strollers, car seats, furniture and more with Free Shipping & Cash on Delivery (COD) options.
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