• FirstCry

FirstCry

Is this your business?
Write a Review

Overview

FirstCry has a rating of 1.4 stars from 158 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FirstCry most frequently mention customer care, return policy, and bad experience problems. FirstCry ranks 304th among Baby sites.

  • Service
    68
  • Value
    65
  • Shipping
    66
  • Returns
    64
  • Quality
    62
Positive reviews (last 12 months): 7.1%
Positive
1
Neutral
0
Negative
13
100
See all photos
How would you rate FirstCry?
Top Positive Review

“Good product”

Ananthi r.
3/13/24

I ordered dresses for my son. It's very good quality and reasonable price. Now I am also order two dresses for my daughters. It's has very good quality

Top Critical Review

“Delayed product.”

Shivapriya D.
10/26/24

We ordered baby pampers from FirstCry.com,which is online purchasing. We regret why we purchased through online because we didn't receive the product till date. I went ask about the the product in offline service, went to directly to the shop. They responded as we were not connected to FirstCry.com online purchasing that was made me upset. Then I put complaint about this on online, we didn't receive any reply from their side. Don't purchase through online ( the shipment was cancelled) xpressbees shipment name one of worst service.more we couldn't cancel the product also. Such an irritating service.

Reviews (158)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (31)
Thumbnail of user lovejeetk
India
1 review
9 helpful votes
  • Send Message
November 27th, 2018

I ordered some products of Jhonson & Jhonson baby products from firstcry.com. I found all of them fake and of very cheap quality. Even the bottles of baby oil and packaging of cream were of inferior quality. After getting the first part of the order I cancelled the remaining order. They do not let baby products to be returned or even reviewed on their site.

Thumbnail of user komalis
India
2 reviews
0 helpful votes
  • Send Message
October 2nd, 2020

I received the product after many follow-ups.
The product we ordered and received are completely different... As I was totally fedup with the website, I didn't return the product. I was like atleast i got some product. The product which I ordered first was not delivered, and I have to mail them daily for refund. After a big argument with the team, money got refunded to my firstcry account. So I have to again place an order for that jeans, that to was not matched with what I ordered.

Thumbnail of user avinashreddy5a
India
1 review
0 helpful votes
  • Send Message
July 5th, 2023

This site is totally worrest place to buy.They don't have capacity deliver the product.they use money for some days and cancell the order automatically and don't deliver the products.dont buy from this site.

Tip for consumers:
Worrest purchase experience.idiots tell logistic issues and cancel orders .

Products used:
Tricycle for kids

Service
Value
Shipping
Returns
Quality
Thumbnail of user razoonaobeida
AE
1 review
0 helpful votes
  • Send Message
June 26th, 2023

Worst service and it was my first, I ordered an item several days ago and they did not get back to me when I called them they told we will check, a few minutes later they canceled my order because the item I ordered is not available!
I requested for the refund and they told me we will do it manually and it will take up to 15 working days!
What a horrible service!
Order number: SIY*******349

Thumbnail of user scariaa
India
1 review
0 helpful votes
  • Send Message
November 8th, 2020

I ordered snuggy packets twice on firstcry. Both reached till the destination. But insted of contacting me they returned the packet saying not deliverable. Once a delivery boy contacted me and said the consignment is huge so cant deliver. When tried to reach the customer support they said I wasn't available which means the delivery boy have updated so insted of delivering the product.

If they are not interested in delivering the packet, then why are they running an online store.

Thumbnail of user ved.wpandas
India
1 review
0 helpful votes
  • Send Message
December 16th, 2023

Poor service! Experiencing an issue with an incorrect product, I initiated a return request. Unfortunately, the request has been rejected, causing frustration.

Tip for consumers:
Poor service! Experiencing an issue with an incorrect product, I initiated a return request. Unfortunately, the request has been rejected, causing frustration.

Products used:
Cactus

Service
Value
Shipping
Returns
Quality
Thumbnail of user gs507
India
1 review
8 helpful votes
  • Send Message
August 12th, 2020

I have ordered an item and tentative date was 24 jul. Till now i didnt recieve any item and tracking company is atmost worst as Firstcry who dont know what to say. Currently it says returned in tracking status. Whenever a query was raised Firstcry just close it without a solution. Worst and worst. I am planning to file a legal complaint against them.

Thumbnail of user madhumitas7
Georgia
1 review
0 helpful votes
  • Send Message
December 11th, 2020

Dont buy from Firstcry. They are not delivering item and making status it is delivered. After you will contact to Customer care but they will not give you proper answe. In this way they are looting people. Firstcry managment are very unskill and non professional.

Thumbnail of user gloc5
India
1 review
2 helpful votes
  • Send Message
June 14th, 2020

Xpressbees has held Delivery of your FirstCry.com Order AWB: **************, as consignee was not available. For assistance, please call *******6100

Have been receiving this msg from these guys since may. But the product has not been delivered. Fedup following up with the lady: KOMAL from their customer service dept.

False promises everyday.

Worst client service ever.

Will not recommend or order from here henceforth. My money was also taken. Scam these people are doing in this lockdown period.

Thumbnail of user sakthis5
India
1 review
7 helpful votes
  • Send Message
July 13th, 2020

Haven't received the refund amount for the cancelled products. Unable to contact customer care. They simply writing mails saying to wait for 72hours for past 10days. Worst customer care. Looters. Never ever order or purchase products from here.

Thumbnail of user nishj
India
1 review
1 helpful vote
  • Send Message
October 6th, 2021

Guys now firstcry is providing 8yr child cloth with a option of new born. Sit with a inch tape to measure coz Dey cn gv any size even if u r opting for new born. I gt d ans every brand has different size. As every baby is nt of same size.nw 8yr is also a new born.new thing to know. Nvr purchase frm firstcry n Dey dnt hv solution. They provide wrong information on pg with wrong option n thr u hv to pay for d losses

Thumbnail of user ahmeda513
AE
1 review
0 helpful votes
  • Send Message
October 13th, 2020

They have partnered with most lazy, sleepy courier service (xpressbee)
They sleep over your item, i have made 2 separate order on 09/10/20, which was shipped/hand over to Xpressbee courier on 10/10/2020, yet 1 order is in the destination city and 2nd one has not moved at all.
While tracking on 13th, for last 4days item is still at the same location and xpressbee has changed delivery date to 17th oct now.
Xpressbee courier service has no value for time. And they have some lazy people in there team as well

Thumbnail of user amuk
India
1 review
0 helpful votes
  • Send Message
November 29th, 2019

And all the time they are calling for the new products the product are also poor and im not satisfied with there customers service no and there cutomers who they delivered to us and my product are also not return it have been 2half month

Thumbnail of user komalis
India
2 reviews
0 helpful votes
  • Send Message
October 2nd, 2020

I received the product after many follow-ups.
The product we ordered and received are completely different... As I was totally fedup with the website, I didn't return the product. I was like atleast i got some product. The product which I ordered first was not delivered, and I have to mail them daily for refund. After a big argument with the team, money got refunded to my firstcry account. So I have to again place an order for that jeans, that to was not matched with what I ordered.

Thumbnail of user julianm292
India
2 reviews
1 helpful vote
  • Send Message
March 19th, 2023

DO NOT PURCHASE THEIR MEMBERSHIP….
1).discount is not applicable on all products.club members and non club members are getting same discount on their most of the products.
2)after club membership you still need to pay shipping charge of minimum order of 299 INR.

They are doing fraud scam by charging you 899 membership and than I found there is no much benefits.better to be non- member.
First cry owner is a big fraud and doing scam in terms of selling unauthentic membership

Tip for consumers:
Never use ,it’s a fraud company

Products used:
Kids products

Service
Value
Shipping
Returns
Quality
Thumbnail of user varuns72
India
1 review
0 helpful votes
  • Send Message
June 25th, 2022

Firstcry.com is a fraud company with highly substandard products. These products can cause serious injuries and health hazards to babies. The company dupes customers

Tip for consumers:
Neve ever trust Firstcry.com It’s a fraud company

Products used:
Baby Stroller

Service
Value
Shipping
Returns
Quality
Thumbnail of user sangampaurush409
India
1 review
0 helpful votes
  • Send Message
July 7th, 2023

Totally fake app worst service. Don't know how they are allowed to run the business in this pathetic manner or with such poor service. Stop these types of retail e-commerce brands

Tip for consumers:
Or kitna insult karu.. Itne mai h thoda sharm karo or apna service improve karo..

Products used:
Baby pillow

Service
Value
Shipping
Returns
Quality
Thumbnail of user varunb9
Australia
1 review
1 helpful vote
  • Send Message
November 8th, 2020

First the company sends an open and damaged product than refuses to return it back. Their return policy is terrible demanding pictures with visible defects.

Thumbnail of user caankitm
India
1 review
0 helpful votes
  • Send Message
February 3rd, 2023

Order no. *******YOADDAF803

Greetings of the Day!

There is no update from your side.

Parents trusted you with the joy and needs of his child and company like first cry has no consideration for the same.

Despite doing multiple calls and mails no one has visited to correct the defect nor replacement has been provided.

My sons 1 st birthday is on 5 th feb and his birthday gift is not there,just because of your team slow response.

If you want to cheat customer and parents at least say so,so we can make other arrangements.

Revert back only if you are resolving the issue or enjoy your team brutal suppression of parents feelings.

Thanks and Regards,

Ankit Mahnot and Surabhi Mahnot-Parents of Ansh Mahnot

Worst customer care service#no replacement no defect correction#following up since 10 days

Products used:
Battery operated kids car

Service
Value
Shipping
Returns
Quality
Thumbnail of user nidak8
India
1 review
0 helpful votes
  • Send Message
March 13th, 2022

I ordered a blazer set for my kid from first cry and the tee shirt was missing. I asked them to return it. They keep canceling my request. Worst site. I won't be shopping here anymore.

Products used:
Blazer

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaishubhak
India
1 review
1 helpful vote
  • Send Message
July 13th, 2023

Most worst service they wont treat customers properly wont satisfy the customer end such a worst experience dont ever go to this shop for your peace and health

Tip for consumers:
Such a worst experience

Products used:
Baby dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user adityav6
India
1 review
0 helpful votes
  • Send Message
August 10th, 2018

Best fashion online store for my little girl. Products quality is too good. Reliable trustworthy site, simple and easy to operate. It's a great site for moms if anyone cannot go out for shopping.

Thumbnail of user unknownu94
India
1 review
0 helpful votes
  • Send Message
March 7th, 2023

First cry Canceled my order and kept pre payment without informing and now not listening complaint. I will never shop from firstcry again. My 840rs stuck by shopping from firstcry. Never buy from firscry by paying online.

Service
Value
Shipping
Returns
Quality
Thumbnail of user diagrawal15556
India
1 review
0 helpful votes
  • Send Message
June 28th, 2023
Verified purchase

Very poor service. Why shipment not delivered timely. Firstcry application/platform not good.no again order for this platform. Delivery time very very long.
Payment extra charges then refund process.

Tip for consumers:
Very poor service

Service
Shipping
Thumbnail of user krunals7
India
1 review
0 helpful votes
  • Send Message
November 29th, 2023

I have buy baby massage oil and i have received damaged product and they have not even exchange. Do not buy anything from firstcry.com, its my request to all the parents.

Tip for consumers:
Please do noy buy anything from firstcry

Products used:
Chhicco baby massage oil

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Firstcry.com - Asia's Largest Online Shopping Store for kids & baby products. Buy baby care products, toys, diapers, clothes, footwear, strollers, car seats, furniture and more with Free Shipping & Cash on Delivery (COD) options.

How do I know I can trust these reviews about FirstCry?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FirstCry?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business