FirstCry

In the following matter amount is deducted my account 5 Dec 2022,i returned original product but delivered boy accept my original product and change my order to warehouse otherwise delivery boy how to accept return order and change my parcel at warehouse its big scandal in Company Name Misuse i cancelled order but not credited in my account till date.

Lot Very good options for babies lots of varieties in toys, clothes and accessories. But little bit expensive.
All offers are same there online site and all stores. Good management.

NEVER BUY A THING FROM FIRSTCRY MY ORDER IS OVERDUE FOR OVER 10 DAYS. CONTACT THEM AND THE MAIL IS FORWARDED TO A THIRD PARTY COURIER WHO WOULD NOT BE OF ANY HELP. FIRSTCRY SEEMS TO WASH OFF THEIR RESPONSIBILITY AFTER PASSING THE GOODS TO A COURIER COMPANY

Pathetic Customer care, sometimes pathetic and poor quality diapers, always delays in the delivery specially whenever ordered for the next day delivery product.
Highly Disappointed.

Click baiting, firstcry can't believe this. I ordered a cot cum bed with mattress a combo pack, but this guys sent just cot cum bed when I called the customer care first they acknowledge it was mistake then they started to say I just ordered cot cum bed not a combo. I sent them screenshot shot of my purchase which was a combo and still showing as combo from my purchase history. SIMPLE WORDS OUT RIGHT CLICK BATTING. BE VERRY CAREFUL IF YOU ORDER FROM THIS SITE.

My order has not been delivered - no contact from logistic either. However the status shows as delivered - i have contacted first cry team and updated them - every single day they called to check if product received & responded with 10 days for resolution - after 10 days absolute no contacted 5 days later i contacted again after 2 days of run around they say 10 days! I insisted on speaking to a supervisor who says i have an update you have received it and therefore no issue to resolve!
I insisted on putting a conf call with deliv person and they claim they cannot disclose personal company updates ---- FIRSTCRY is liar and cheats - i should have stuck to amazon and flipkart! NEVER NEVER NEVER WILL I SHOP AT #FIRSTCRY

These are shameless people never help once you buy a product u pay for your decision
I buy a cradle for my baby from their store
Its not working properly and my baby doing vomit everytime while using it
I requested many times but no response
I pay for my decision for choosing first cry cradle
Never choose firstcry

I purchased suite for my kid and it was manufacturing defect. When I called the customer care they informed that return window has been closed but still you have 3 more days if is there any issue with Quality. When I send an email with the proof they said that it is not possible to return because its a manufacturing Defect and doesn't comes under return policy. Wasted almost 3 hrs on call but same response from all the 3 agent. Want to mention 3 agent name Abhinav, Gourav(esc desk) and Kailash Sr TEam Leader Who disconnected my call without providing any resolution. They simply denied for providing any support. Please DONOT purchase any product from First cry specially for baby. I think it's a fake or fraud website. PLEASE BE AWARE before purchasing any iteam from FIRST CRY.

I bought kitchen toy for my 3yrs old daughter am satisfied with that. It has lock in suitcase type good to organize. And also I bought make up kit it don't have lock. Not bad

Hello firstcry, I'm so grateful to you for your service. Every product I purchase is so worthy. Your every products are amazing. Love to shop from you.

There is no customer care...only digital cc with limited queries...if I want to complaint about something what should I do...ridiculous...there is no immediate action.

Worst customer service I have seen. I bought a stroller worth 5000AED. 2days and I found a manufacturing problem in the legs of the stroller and so I called FIRSTCRY to come and inspect it. They did after a week and then the confirmed the defect and 3 weeks later they have not come back to replace it.

Been calling them since 12pm today to collect it and they did not send anyone till now even thought they "promised" they will be here by 6pm.

Poor.
The first cry really made me cry.
Ordered the gift which never got correctly delivered and no response from
Company

Our product is Shipped, Shipped and Shipped. That's all I get to know. No further status. Kick out your robot customer service and recruit human instead. Human are better..

The agent or the delivery person at Chiengkonpang, Churachandpur, Manipur were very very disappointed: they didn't pick up the phone for any queries and confirmation of the order. They always ignore the call of the customers. It really hurt the sentiment of the people who love the product s of FIRSTCRY.

Very very bad experience in online shopping from First cry.They deliver wrong product intentionally & repeatedly.Their first priority is to sell the product.

I just asked for missing items in my product
The lock set was missing
I only asked for missing parts
They told me they will file for missing parts only and I will get my missing parts
I get many calls from courier person that they are going to take my product
I want the missing parts only
It's a minute thing
I paid so much for my item 7400rs
I wrote emails to customer care
What I get is robotic answers and both the times answers were same
Robot chats are useless
I cannot dismantle my drawer as it is hard. If I dismantle and it breaks, money will go from my side only.

I m troubling with return no customer care available for taking call i m tring from 1 week. They reject return always from their side. Please return it. Please call me *******237

They will loot you for gift wrapping Rs40, they will wrap the gift with their logo printed paper and we will carry and do advertisement for them and they will charge Rs 40.

Today I had this kind of experience with First Cry shop in Aluva and I will make sure that never ever I will go for shopping to First cry and also make sure that my friends and relatives also are aware of this looting.

Very good customer service.Good collection...Affordable...Along with discounts and redemption of points it provides a wholesome experience to the customers..

Purchased a nightwear from Firstcry. It's of Babyhug company, a company I always relied on for its quality.

But this suit for which I got delivery on 2nd October 2023 is quite irritating on skin of baby as it's rubber print is rubbing and hurting skin of baby. I tried to contact customer care for help but they were adamant on picking the product only if it has attached tags with it. I tried to explain them million times that I didn't receive the product with attached tag(as tags were kept separately). But they were adamant on picking the product only if it has attached tag.

They are cheaters and bunch of frauds who never take the responsibility of product once it's delivered. This is my 2nd issue in a row regarding first cry which plainly denied to take the responsibility of wrong product sent my them.

I even told them again and again that it was a miscommunication, may be I was not able to put my point correctly in first call so I called them up again but they were not ready to listen. Beware customers!Dont buy products from anywhere but not first cry and this is review not of a layman but a qualified Doctor.

User's recommendation: Pathetic service by FIRST CRY.

Simply they give offer they charge double money
And cod charges and shipping charges is also high
Somtimes the quality of products is very poor
And they offer frree at three offer i always order at 3 but they lure PPL in the name of free all fake cheaters you won't get free it's all fake im trying from 5 years

I have excellent experience with firstcry, I have purchased products 3 time from the firstcry and i am so happy with product quality and delivery timming.