- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Firstleaf has a rating of 1.4 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Firstleaf most frequently mention customer service problems. Firstleaf ranks 105th among Wine sites.
This company responds to reviews on average within 4 days
Soon after I signed up for this club I realized it didn't make sense for me to belong to clubs with life matters making it difficult. I only made a couple orders. I can say my short experience with them was positive. They shipped very promptly. I've enjoyed most of the wines, but have really only had two that I'd buy again. They cancelled without question or delay when I requested they end my membership. All in all, a totally fine experience.
FRAUD Philip James is the founder and CEO of Firstleaf, one of the largest wineries in the US… He has resorted to FRAUD to live a lavish lifestyle. I took a PROMO offer through Planet Fitness gym membership but this Firstleaf and his FRAUDULENT computer CODE signed me up for additional deliveries of highly overpriced Wine BE AWARE FRAUD.
FRAUD Philip James is the founder and CEO of Firstleaf, one of the largest wineries in the US…
He has resorted to FRAUD to live a lavish lifestyle.
I took a PROMO offer through Planet Fitness gym membership but this Firstleaf and his FRAUDULENT computer CODE signed me up for additional deliveries of highly overpriced Wine
BE AWARE FRAUD.
I reached out to the customer service with a concern and was immediately met with blame and insult. The customer service rep Ella J has been of no assistance and should be relieved from her position.
Hi James, we are so sorry to hear about your experience with customer service! We want to make this right ASAP. Would you be able to reach out to us at service@firstleaf.com so we can get more information and find a solution that works for you?
I joined thinking I'd receive wines of solid qualtiy curated by wine experts. I was excited at the prospect of receiving good wines that could not be readily found in a wine store shelf. Had two wines so far from our order and both are mediocre at best. I can find better wines myself from my local wine store.
Hi Kelly, we want to make sure you're loving the wine you receive! Your satisfaction is guaranteed. If for any reason you're not satisfied with a bottle you receive through the club, we'll give you Firstleaf credit for it. We would love to have you work with our wine concierge team. They can work with you and discuss what it is you liked and didn't about your last selection, credit you, and help find the perfect wines for your next order. Just reach out to service@firstleaf.com!
This site is not flexible in accounting for conflicting work schedules and has the audacity to charge you for a refund if your work schedule happens to collide with the delivery times and dates. Absolutely horrible and not working class or student friendly.
While we’re required by law to make sure someone 21+ signs for the wine, we completely understand that it’s difficult to always be around when the carrier comes. That said, if you won't be home to receive it, we can certainly send your order to your local hold location or a business address if that works better for you. You can also sign up for FedEx delivery manager to request a weekend delivery. If you would like to give us another shot we'd be happy to help with any of these options!
This company gives you a good price for the first order and tricks you with the second order you haven't ordered! And nothing extraordinary about their wine. Check you account if you have an active membership
We are so sorry for the confusion regarding your membership. We try to make it as clear as possible that we a subscription wine club and you will be receiving future orders every month unless you change your frequency or cancel your account. This is shown at checkout before you place your first order. We also send out several welcome and reminder emails before the second order is processed. You can view our terms and conditions here: https://www.firstleaf.com/terms
Horrible experience. I ordered a one month shipment as a gift for a family member who lives out of state. I experienced two problems:
1.) They secretly signed me up for continuous shipments.
2.) They sent the second shipment to me. Not to the the same address as the first shipment, but to me. I don't even drink wine.
We are so sorry for the confusion regarding your membership. We try to make it as clear as possible that we a subscription wine club and you will be receiving future orders every month unless you change your frequency or cancel your account. This is shown at checkout before you place your first order. We also send out several welcome and reminder emails before the second order is processed. All shipments are sent our to the default shipping address entered in your account. If you have any questions about how the club works or would like copies of your records you please reach out to us at service@firstleaf.com.
I received a Nift Gift card for $30 and used it on First Leaf. Had to pay about $9 in sales tax, but that wasn't bad. When I checked my bank statement for this month, I noticed an unexplained charge of $118 from them. I never signed a membership consent form, nor do I have an account. They kept my debit card information and enrolled me in a membership I did NOT authorize nor did I desire. ROYALLY pissed!
Hi Olivia, we are so sorry for the confusion regarding your membership. We try to make it as clear as possible that we a subscription wine club and you will be receiving future orders every month unless you change your frequency or cancel your account. This is shown at checkout before you place your first order. We also send out several welcome and reminder emails before the second order is processed. You can view our terms and conditions here: https://www.firstleaf.com/terms
Opened account in Jan. 2022- they screwed the order at the start. I cancelled by March 2022. They reset my account themselves, charged my credit card in Dec 2023, nearly two years later,
And sent 6 bottles of wine I did not order. They are unsafe, liars and sneaks. Do not use this club.
Thank you for the opportunity to respond to this review. It is Firstleaf policy that we must speak with the account holder in order to make changes to their subscription, or they can cancel or resubscribe through the website with their email and password.
Account privacy is a priority at Firstleaf and we take the utmost care in making sure only the account holder can make changes on the account. We see that you rejoined on November 11 at 9:25 AM after logging in using your email and password.
We do send a reminder email a few days before the order is shipped to give account holders time to reach out via email or phone if needed. Our records show the reminder email was sent on 12/04 at 8:00 am EST.
At this point, the order has been signed for and delivered as of Sunday 12/10/23 at 3:17 PM. We can offer a $25 discount on the order as a one time courtesy as a gesture of goodwill, but we would be unable to grant your request for full reimbursement.
I sent A LOT of wine to my employess over the holidays. Barely any arrived on time and I received daily updates saying they were having trouble with my order. One of the deliveres arrived on January 12th and all orders were purchased on December 21st. I reached out through email twiceregarding my experience and NO ONE answers. This company needs to get better at customer service!
Hi Crista, we're so sorry your orders were delayed! The holidays can be especially busy for carriers, especially during storm season. We do want to make sure you have the correct information for our customer service team as all inquiries from 1/24 and earlier have been responded to. You can reach us at service@firstleaf.com or give us a call at 1(800)461-7203.
I ordered a subscription on March 30 2021 and should have had my 1st box by now. I intentionally planned to be home today because someone 21+ has to be here to sign for it. At 5pm today 4/3/2021 per the tracking confirmation they would no longer fulfill this delivery. I won't be home tomorrow, which is the next delivery date. Canceled my subscription but would like the taxes and shipment fees refunded for them dropping the ball.
Tip for consumers:
DO NOT SIGN UP WITH FIRSTLEAF
Products used:
Wine
Hi Dana, we're so sorry you had some trouble with the carrier delivering your order, as much as we'd like to, we can't fully control their operations. We are always happy to file a claim for packages stuck in transit and send a replacement or credit your account right away. We would love to get a little more information so we can see where the ball was dropped in our member experience team, we are always looking for ways to improve. You can reach us at 1(800)461-7203 or service@firstleaf.club.
Worst experience ever trying to cancel. Wife cancelled multiple times (orders and subscription), still continued to charge. I called to request a refund (wife works and was unable to call) they refused to do anything with it even though I was able to give the representative all of the account information, the bank name, charge amount, date of charge etc. when I asked to speak to a manager they were "unavailable". Still unable to cancel the order/get a refund so I am currently dealing with my bank and since I am the one who is home when the orders arrive, I'll be refusing delivery. That is unless the unavailable manager becomes available this evening and they call us to deal with this major issue.
Tip for consumers:
Never again
Products used:
Wine
We're so sorry your wife had trouble cancelling her account. We take account privacy seriously at Firstleaf and only allow changes to be made by the actual account holder. Once an account is closed we do not send orders or charge your card. It looks like a manager was able to contact you and the account is now closed. If you have any questions on how the membership works in the future please feel reach to reach out to us at any time at service@firstleaf.com.
This company should not be recommended to anyone. They automatically enroll you in a membership without your consent. I bought a case of wine for a birthday party from them and they charged me $200 for a second case the following month. I called them to address the issue and the rep got the nerve to offer me a $30 discount. They even refused to let me send them back the wine. Till now, i am still fighting to get my money back.
Hi Wahabou, we are so sorry for the misunderstanding here! We are a wine club subscription, this is explained at checkout before you place the introductory order. We also send you a confirmation when you join the club along with a welcome email that explains how the club works. To ensure even further that you're aware of any future shipments we also send a preview email about a week before any subscription orders are processed, just in case you need to cancel. We also allow you to cancel the order after it has been processed and shipped, as long as the order is returned before the delivery is accepted. Once the order is delivered and accepted we are unable to process a refund. If you end up disliking any of the wines in your order just let us know and we can process a credit right away! For additional information on our refund policy, check out our help center here: https://help.firstleaf.club/hc/en-us/articles/115011925068-Refund-Policy
Got the trial box didn't like. I'm not a member but they still stole my money. They they took 109.62 from me and I didn't get what I wanted. It was horrible, I just want my money back because I am not a member. I am also on a fixed income ppl just can't take from others when they please. I am really pissed right now~~~~~~~~~~~~~~~~~~~£~~~~~££££££~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~``~`~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~££~
Hi Dionne, we apologize for the confusion! What we offer is an introductory box for our membership, that way you can try the wine at a discounted price for your first club shipment. If it turns out the club doesn't work for you, you have the ability to cancel at any time. We try to be as transparent as possible and send you a confirmation when you join the club along with a welcome email that explains how the club works. If you ever need help cancelling an order just reach out to us at service@firstleaf.club or refuse the package at the time of delivery. Once an order is on it's way back we can process a refund in full. We're happy to look into your account and make sure it's closed at 1(800)461-7203!
I've only had the opportunity to sample the Malbec and the Cab. The wine is of very poor quality with an odd chemistry aftertaste. In addition I found several of their offerings priced at nearly half of what they charge online. We have gatherings at our home where hursts bring wine for the guests to sample. Their Malbec was described by guests as "gross"
Hi Bob, we're so sorry to hear you didn't enjoy your wine selection! Discovering new wines is a process and it takes us some time to learn exactly what you like. We offer our 100% satisfaction guarantee and can apply a credit to your account for any wine you dislike. As for the pricing, our website shows the retail price of our wines but we do not have control of resellers and their prices. We do not recommend purchasing from resellers as we cannot guarantee the quality of the wine at that point. As a reminder, all members receive 30% off on all Firstleaf wines when you purchase 6 or more bottles!
WORST WINE CLUB! Worst customer service. I ordered on 11/29 and told wine would be delivered on 12/1. It never came and tracking shows FedEx hasn't received my box. On 12/3, I was actually told my wine would be delivered on 12/1! So, I guess they've developed a time machine. The rep couldn't tell me where my order was or if/when I would receive it. His only solution was to cancel my order and membership. Fine with me. But, seriously, that's not good or appropriate customer service and satisfaction at all. Good riddance.
Hi Jeffrey, apologies for this, this is not the experience we wanted you to have. Unfortunately, it looks like there was an error with this specific order's processing and the only solution would be to cancel and reprocess the order. If you have additional concerns, please call us at 1-800-461-7203. We would be happy to answer any questions you may have. Our agents are available 7 days per week from 9am to 8pm ET!
I canceled twice on the website and then sent an email stating I had canceled twice before but they were sending me emails stating they are sending me a new order. I stated I would not pay for any further deliveries, a delivery was left on my doorway without me signing and I was charged $215 on my credit card. I called when I received the bill and was told yes they saw I tried to cancel but it is not official, because I did not receive an email from them stating they closed the account. Total FRAUD
Apologies for the confusion regarding the cancellation process. It does seem you logged on to your account and attempted to cancel however the updates to your account were never confirmed. In order to make changes to your account we do ask that you save changes in order for them to take effect. Your account has been closed as of August 2023 and you will not be receiving any future shipments unless you reinstate your account with us.
They lure you in with a discounted trial box. Try the wide for $40. We shipped the box to friends so they could try the wine. They opened 3 bottles. Said 2 were not good but the third was ok.
We tried one, took the first sip and couldn't drink the rest. Wine was not good.
Less than a month I see a charge for $109 on my credit card, then next day I get an email saying my next box has been delivered.
As far as I was aware, I didn't want any more wine from this company.
I called and emailed and said I didn't know it was a club and I want to cancel and return the wine. They don't take returns from what customer service said.
I told them "wouldn't you want to take the wine back and have a happy customer rather than them writing you a bad review" and they didn't seem to care.
" I apologize that we cannot meet your request.
We can no longer give refunds if an order is marked as delivered in the tracking information.
We take your feedback seriously as it is our most valuable tool, and I will be sure to share it with our team.
Please let us know if you have any additional concerns.
Cheers,
Cyril"
So basically, don't order any wine if you don't want to be a member of the club. If you want 6 bottles of below average wine for $109 then sign up. Or just go anywhere and buy 6 bottles of wine for $10 each and BOOM! $49 for something else.
I would not recommend them to anyone.
Tip for consumers:
Don’t.
Products used:
Didn’t open the box.
Hi Ben we apologize for any confusion! We do have the option for customers to purchase wine without signing up for the subscription, however you specifically signed up with our introductory order to the club. We believe in transparency and communication with our members and always let you know the subscription is recurring before checkout. In order to ensure members see the selection for each delivery (and have time to cancel if needed), we send a “rate and preview” email 10 days prior to each shipment. We also send a second email before the wine is in route confirming the shipment as well. Once the order has been delivered it is too late to cancel the order for a full refund. We're so sorry to hear you didn't like the wine you tried in the first shipment, that isn't the experience we wanted you to have. At Firstleaf we offer a store credit for any wine a member dislikes. We can confirm your subscription was canceled as of 10/31/22. Please let us know if you have any other questions.
I was a member of FirstLeaf for about 4 months, using an introductory special. The basic service is ok: you create an online profile of preferences and then refine those preferences by ranking each wine that you receive. The shipments come once per month, six bottles at a time. I diligently rated my first three shipments, and was disappointed when 1/3 of my fourth shipment contained Pinor Noir despite ranking every Pinor Noir that I'd received in the prior 3 shipments negatively. (I simply do not like Pinot Noir). If you do like a wine, you only have the option to order 6 or 12 bottles of it, as opposed to mixing or matching bottles in an order.
The biggest drawback of the service is that with the default order of 6 bottles per month you are expected to pay nearly $20 in shipping. You can get free shipping if you double the order, but the only option is to get duplicates of the same six random selections that you may or may not even like. Also, as noted previously, you can't mix and match orders by purchasing 6 bottles of a wine that you did enjoy and having it shipped with the monthly shipment of 6 random bottles.
I signed on to a different service that provides a default of 12 bottles every 90 days, always with free shipping, as well as the opportunity to mix and match my own bottle of 12.
Hi Emily, thank you for taking the time to write this review! We wanted to let you know that you can always buy 1 or more bottles of your favorites through our store, you never have to purchase a specific amount like 6 or 12. Our shipping has always been $9.95 for 6 bottle orders, however, all 12 bottle orders receive free shipping! We also offer the option to filter out specific varietal from all future orders. If you'd like to give us another shot just reach out to service@firstleaf.club, we'd be happy to update your account preferences and help you customize the perfect mix!
Ordered trial box. Waited 3 weeks for my box to be delivered. Finally called to see where my order was and it wasn't until then, that they informed me that it was broken in transit. No one bothered to communicate that to me proactively while I waited patiently and loyally to give company a chance. Upon communication. Eunice the customer service representative was very apologetic, agreed to refund me, and even replace my box for my inconvenience. I confirmed my address with her, but then this Ella J. Denied a shipment of a new box at no charge and proceeded to tell me to wait for my "next shipment" of wine that I wouldnt get to choose and double the cost of introductory price. I sent screenshots of the previous reps satisfactory resolution to Ella J. She said she would move the date back for next shipment but would not make up for lack of communication from FirstLeaf on my delivery, adhere to previous reps satisfactory agreement with me, and did not give the list of my wine I originally wanted and was still going to charge me for them after all this back and forth and waiting being said and done. I would not recommend this company's customer service if anything doesn't go perfect. They will not help you.
Tip for consumers:
Unless it goes perfect, they will not help you if multiple reps are involved.
Products used:
None - broken in transit and failed to make up for time, lack of communication, and a satisfactory solution.
Hi April, we apologize for the miscommunication here! We've updated your account email to the email address that works best for you. We can also confirm you have been refunded in full for your original order and a second order has been sent out free of cost. We are so glad we were able to find a solution that works for you. If you have any questions going forward feel free to reach out at service@firstleaf.club!
What's worse is they make it impossible to cancel. Gross taste with all but 3 out of 18 bottles. Good luck with this product of the new California
Hi RB, we're so sorry to hear you didn't enjoy your wine from your first shipment with us. We offer a 100% satisfaction guarantee and would be happy to credit you for any wine you dislike. We also try to make sure all account options are shown clearly on our website. You should be able to see the option to cancel your membership on your "my account" page under membership status. If any members have trouble canceling their account on their end just let us know and we can change the status of your subscription on our end.
This is a scam. You'll be forcefully enrolled in a membership. Don't bother trying the company and if you do, cancel the fake membership immediately.
Hi Danny, while we are a subscription based wine club there is no obligation to stay in the club. You can cancel or make changes to your account at any time. We also offer the option to purchase one time orders through our store, no subscription needed. If you have any other questions regarding the club just let us know at service@firstleaf.com!
I placed an order at 9pm on a Monday using an first-time customer promo code that offered 12 bottles for $69.90. I woke up at 7:30am the next morning to find that the company had send me another order confirmation email for an order that was supposedly placed in the wee hours of Tuesday morning, this time in the amount of $198.32. I never placed or authorized this order, even though the order page shays, "you checked out on 5/9/23." When I called the company to have them cancel this order, they said that the order was already fulfilled, which means it would have to have happened between 1am and 7am, and that there would be a $25 restocking fee to cancel it. I immediately canceled by membership on the 9th of May, and the membership cancellation page stated that the membership wouldn't be completely cancelled until July. I've never heard of a company that refuses to cancel your membership the very month you initiate the cancellation. This is how the company makes their money, through predatory practices like these.
Hi Laura, we're so sorry to hear about your frustration with the restocking fee! It looks like while changing the date of your order there was some confusion regarding which order you were changing. We've gone ahead and waived the restocking fee for you and have completely canceled your second order as it seems it was a mistake. You should see a refund in full within 5-7 business days. We also want to let you know that once you cancel your account it is canceled immediately. Your account was closed as of 12:01:55 PM on 5/9/23. You should have received a confirmation email shortly after cancelling. If you have any other questions please do not hesitate to reach out at service@firstleaf.club.
This business is scamming retired peoples.( all customers)
If customer decide it return item ( Wine)
This business will not accept return
Tip for consumers:
Don't buy this wine .
If you make purchase one time they will bill you credit card every month with out you authorization.
Roman
Products used:
Product was not used , and they refused to accept return.( Scam Business )
Hi Roman we apologize for any confusion! We always send a reminder a week before just in case you have to cancel a shipment, if it's in transit we can request a return to sender and process a refund once it's returned. Unfortunately, once an order has been delivered we are unable to process a refund. We try to be as transparent as possible and send you several emails ahead of time just in case you do have to cancel, or even return the order before delivery. As always, we are more than happy to offer a store credit for any wines you dislike once you've tried them. You can view our full refund policy on our website here: https://help.firstleaf.club/hc/en-us/articles/115011925068-Refund-Policy
Wants to contact First Leaf before commit review
Wants to contact First Leaf before commit review
Wants to contact First Leaf before commit review
Hi George, let us know if we can help with anything at service@firstleaf.com!
Soon after I signed up for this club I realized it didn't make sense for me to belong to clubs with life matters making it difficult. I only made a couple orders. I can say my short experience with them was positive. They shipped very promptly. I've enjoyed most of the wines, but have really only had two that I'd buy again. They cancelled without question or delay when I requested they end my membership. All in all, a totally fine experience.
Hi Jase, thanks for taking the time to write this review! We're glad you liked the overall experience. Since your review we've updated our wine concierge service. We now have a larger team trained to go over your wines and help you narrow down your tastes. This service along with our algorithm can help improve recommendations and make sure you receive the wines you really love!
Gain trust and grow your business with customer reviews.
We're so sorry for the confusion regarding your introductory offer to our club. We believe in transparency and make it clear that we are a club before checkout. All customers who purchase their first order from us are asked to acknowledge the benefits of joining our club. The complete message as shown in the screenshot states “Auto-new notice - By clicking Place Order, you are enrolling in an auto-delivery wine club and authorize us to charge you for future shipments of 6 wines until you cancel your membership or change your shipment frequency. You also agree to our Terms and Conditions.” You can view our terms and conditions here: https://www.firstleaf.com/terms If you have any other questions or concerns please feel free to reach out to service@firstleaf.com.