This is the worst online experience I've ever had and I have to pay for the restocking fee for there mistake now I'm out off 800.00 bucks they also didn't send the lug nuts and one of the wheels was damaged. Now some one will comment on this post from this company and say we are sorry blah blah blah do not use this company.
Was expecting a about a 2 week wait for the coil overs to come in but it ended up being 2 months due to they had none in stock. Which is completely understandable due to everything is On back order. Still great experience with fitment industry!
Thanks for the feedback, Daniel!
Awesome & Professional. It's companies like these that I love to support who open up their hearts by caring & sharing to those who are in need of help. The donations to all types of charities that you support, You got my Vote! Get Fit with this Industry... Cheers
Brian, we're so happy to donate to great charities and to our communities! Thank you for your support and kind words!
Easy to navigate and great to view other cars with the setups I want! The rims I got look very clean on my car but there was minor damage to the rim upon installation. Packaging was good. The ceramic coating also looks very spotty. Overall I'm not too mad.
Thanks for the feedback, Michael!
Easy to navigate and great to view other cars with the setups I want!
YES 5 STARS! Don't waste your time going anywhere else! They have the best customer service I have ever experienced! The guy even gave me his number so I could call if I had any questions or needed any help! And every time I called he was extremely polite, nice and helpful. The overall experience dealing with Fitment Industries was the best shopping experience I've ever had! I'm happy to rock the Fitment Industries sticker on my car!
We're happy to hear that, Bryan! Thanks for the support!
I ordered two of the same tires from this website but one of the tires was a different aspect ratio than the other and I had already put it on so now I cannot return the item even thought they sent me the wrong sized item to begin with, really wish they would fix issues like this and prevent it from happening ever again.
Arnold - We do apologize for this mishap and ask that you reach out to our customer service team for assistance as they will be able to take care of this quickly. Thank you!
The ease of inputting all of your vehicle information and having all the products presented to you in such a clean and clear way with ample information on each product and how it will fit your car good or bad is more than I expected and I will always return for my fitment needs!
Nashua, we're glad we made this an easy process! Thank you for your support!
Matt helped me find the perfect fitment, after talking to numerous people from different companies, his experience with building cars gave me the confidence to trust him with my rather expensive purchase. Thank you!
Shipping took 17 days from the second I pushed order to the day they were on my front porch. Everything was packaged great, wheels were exactly what I ordered, directional tires were mounted correctly
Thanks for the feedback, Colton! We appreciate it!
Very quick and easy. Customer service was very informative and helped me out when I needed it. Had a problem with shipment of 2 wheels that came in damaged, they offered me $ off and I declined. They immediately had new ones sent to me the same day.
Thanks for the feedback, Taylor!
I have set I just received waiting for 3 months for backed ordered they finally came in I'm looking at the pictures online and mines are white center caps but the face of wheel not white like a grey kinda off white not same color as the center
Davont - There seems to be a bit of a misunderstanding regarding your order and the possible color scheme that was selected. Please note that the images provided may not always align with the product that is shipped as we display a message below all pictures of products that these are vendor supplied images and they may vary from the final product. Please reach out to us at wheels@fitmentindustries.com for further assistance. Thank you.
They had a great database of specs for my car's fitment and get product at great prices. There was a hiccup in shipping my large order, but the staff responded and resolved the issue same day and my parts were shipped in a couple days.
Joshua, that's what we're here for! We're glad we could help you out with your new setup, thank you for the support!
The website was really easy to use, I love how you can see the wheels on other people's cars so you have a better idea of what they looks like rather than some janky computer generated image like tire rack has
Thanks for the feedback, Peter!
Shopping experience isn't perfect. Some specs are missing, like weight on many wheels. However that's my only complaint. Wheels came very fast, in perfect condition, and were balanced perfectly. These guys have the best prices (that I can find) and great costumer support.
We’re happy to hear that! Thanks for the feedback, Michael!
Way to many annoying questions about add-ons.
For my first time buying wheels and tires, using the gallery made figuring out what wheels fit and what they look like very simple and easy. My wheels were mounted, balanced, and packaged very well before they were delivered to me several days earlier than what I expected. I would absolutely buy from FI again and would recommend them to anyone else wanting to buy wheels and tires. I'd give 6 stars if it was an option.
We're happy to hear that, Kyle! Thanks for the feedback!
Ordering my lowering springs from Fitment Industries was so easy. Literally it took 5 minutes, if that and I got a confirmation email directly afterwards. Happy to see where this team has come in such a short time! Keep on keepin on guys and gals!
Tyler, thank you for sharing! We appreciate your support sir!
They stated the wheels and tires would fit my car (I went bigger). I asked for them to be shipped loose mounted/ separate, but they sent the tired mounted anyways after getting confirmation from 2 different people
The tires are too big and are rubbing, so I reached out by email 4 times with the service report and called about 6 times today straight to voicemail, not even a callback when that option was selected. No response until 5 minutes before their lines cut off as out of business hours…
I'm still within time to return but it seems they're waiting until that threshold is passed.
Nemo - Please note that at no point do we promise any fitment unless you are to work with our sales/fitment team prior to your order. Our website is based on our gallery which is a collection of builds from prior customers that provides more information as to what general range of sizing should be selected for each vehicle. We do apologize for any issue of failing to ship as requested as this most certainly is not intended. Our team does act on a callback basis and also we've always requested that our customers test fitment prior to driving on any product. Please touch base with our team with any further questions. Thank you.
Ordered bc coilovers arrived in 4 days. Wheels and tires package i got from before was over a week earlier than expected and they're available to answer any questions you may have great company all around.
We're happy to hear that! Thanks for the feedback, Dylan!
These guys know their stuff. Right Fitment sand helpful tips. Keep it up. The good work. I will be definitely ordering my wheels and tires from Fitment in the near future because I'm confident they'll fit. Hooyah
Erick, thanks for sharing your experience, we're glad it was an awesome one!
Morgan charged me 150$ restocking fee for cancellation of order that was on back order. A restocking fee for something that had not even left the shelf? Back order was 4-8 weeks. Which I didn't see upon check out. My fault. However, as soon as I received back order email, literally 3 minutes after placing order, I began feverishly trying to cancel order to avoid any repercussions. Phone calls, voicemails, and emails with no reply. I shouldnt have to pay for the fact that your team was unavailable especially when no inconvenience had occurred. Why even list a product if it's that far out. Seems like a poor business practice. I know this fee has and can be waved. Felt like I was being gouged. Lots of bot responses. I became really frustrated at the fact that there's really no way to talk to an actual person with fitment industries. Anyway this is what 150$ out of my pocket gets you
Tim - It seems like there is a bit more to this matter and the product that was selected may have been a special order item, that upon placing an order is subject to cancellation fees. We list backorder product so that our customers have the option to place a deposit on items that coming available so that they can secure said product. If we were not to do this, it would mean that all product would be on a first come first serve basis which is something we would never want to subject our customers to. We apologize for any inconvenience. Thank you.
Overview
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Courtney, this doesn't sound correct for our business. Can you email in with "ATTN: Collin" in the subject line? We would be happy to make sure this is handled for you.