Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The rims I ordered were delivered quickly and efficiently, and the rims were exactly what I was looking for
Not what I was hoping for, fast shipping but the quality of items weren't worth what I spent for them, DONT ever get the spike stems they don't even fit and due to that I alr lost one.
Omar - we're unsure what the issue was with the spiked stem caps, but we apologize for any inconvenience this caused. In regards to that 30% fee, if the order is exactly what you ordered regarding the actual product, there would be fees involved in returning said product. However, we're also willing to take these situations in on a case by case basis and will always do what is best in terms of coming to an amicable resolution that benefits you as a customer of ours. Please reach out to our customer service team and a member here can assist on this further. Thanks!
They updated me with any changes and every step. When I asked questions, they were responsive.
Thanks for the feedback, Payton!
Fitment is who you want to be working with on wheels and tires.
I had lots of issues with my order due to supply chain. Not Fitment issue, but they were always very prompt in providing updates when requested.
In the end, I had to change wheel options and they got my updated order out super quick and shipped. Showed up in days and no issues at all.
Thanks for the support, Eric!
Shipment was quick and only minor stuff on the back of the rim in transit.
Thanks for the feedback, Brandon!
I was having minor issues with my order and discounts on the site, so I called and spoke with Andy and he was AWESOME... everything was handled immediately and I received my entire order ahead of estimated time... tracking was perfect.
And my wheels and tires are far better than I expected, they look perfect.
Will not be doing business with anyone else when it come to wheels, Tires, and such... looking forward to my next transaction.
Thank you,
Don
We're happy to hear that, Donald! Thanks for the feedback!
To begin I was recommended a tire I thought would be too small, after sleeping on it I called back and ask to change to a more appropriate fit. Everyone o spoke to agreed that it should've been that size. The representative recommended a set that they had a ton in the warehouse my wheels were at so I agreed.
I then received a call stating I would be charged an extra $100+ for "tire transfer" this delayed my shipping ad I felt they were annoyed with my request.
Upon receiving the wheels, not only were they not balanced properly causing a bad shake (I provided receipt to get refund) but the air pressure on one was 34 and another was 52!
Luis - we're extremely sorry for any issue you dealt with regarding swapping tire sizes on your order. It appears you've been working with our customer service team, so if you have any further issues regarding the package being properly balanced or any other issues in general, please reach back out so we can assist directly. Thanks!
It was a good experience. I did look up the images of people who purchased before and made the comparison to my car to help me get my wheel and tires.
Thanks for the feedback, Hatdexa!
Fitment Industries is great. Came very quickly and packaged well. It won't let me go over 3 stars but I give them 5 stars!
Hend - sorry for any issue with our rating system but we appreciate the positive feedback! Happy to hear you were satisfied. Thank you
Amazing very well package and takin care of. Everything was how I expected it and better.
Gerardo - great to hear your experience with us went well! Thanks for the feedback.
Unfortunate cause of events; inventory errors/updates, personnel responsible not doing their job. I was informed that the wheels I chose were no longer 'In Stock'. Had to make an additional payment due to items/wheels selected not being in stock due to manufacturer inconsistencies, and inventory update issues on both ends. Although the price of an alternate combination of wheels and tires were more than the initial combination, I was given a discount.
Patrick - our apologies for the confusion on your order in regards to what was and was not in stock. If you are still having issues with this, please reach out to our customer service team and we'll help as needed. Thanks!
Easy to use webpage; user friendly with customer service readily available to answer questions concerning products.
Everything was complete and no damage and well packaged
Thanks for the feedback, Shuichi!
It def took longer then I expected it to take I believe about 2-3 weeks just for some lowering springs but they were exactly what I ordered and they came with everything so I'm not complaining
Tyler - we apologize for any shipping related delays. We do typically advise that our standard processing time is 2-3 weeks. If you need assistance further at all, please reach out! Thanks.
The best in the industry. Will always order from here
We're happy to hear that, Miguel! Thanks for the support!
Just the wheels I needed. They arrived on time and were very well packed
Thanks for the feedback, Robert!
It was a pleasant experience. Thank you for your help
Thanks for the feedback, Tevin!
Was great and my delivery was fast also appreciate the gallery pictures as I can see what others Acura look like lowered
Thanks for the feedback, Jesus!
The only thing is that two of my wheels didn't come with the center caps
Thanks for the support, Monica!
My experience with Fitment Industries was great if your looking for wheels this is definitely the place you want to get them they have the best prices and they offer financing! When I ordered my wheels I think shipping said it would take 2 weeks or so my wheels were here in 5 days it may have even been sooner but everything was great I had no hiccups everything went great! If your in the market for wheels tires or suspension these are your guys
We're happy to hear that, Drew! Thanks for the feedback!
I love my wheels. They fit great and look super nice!
Shipping was fast and wheels arrived wrapped and with care to be sure they weren't scratched.
Thanks for the support, TIna!
About the Business
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback, Bryce!