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Fitment IndustriesReviews 949

2.7
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Fitment Industries Reviews Summary

Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
230
value
110
shipping
110
returns
79
quality
510
This company responds to reviews on average within 1 day

Instant Feedback

11,629 reviews
Michigan
1 review
0 helpful votes
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Good wheels
July 14, 2022

The rims I ordered were delivered quickly and efficiently, and the rims were exactly what I was looking for

Date of experience: July 14, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Bryce!

New Jersey
1 review
0 helpful votes
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Not what I was hoping for, fast shipping but the quality of items weren't worth what I spent for them, DONT ever get the spike stems they don't even fit and due to that I alr lost one.

Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 13, 2022
Joey M. — Fitment Industries Rep
over a year old

Omar - we're unsure what the issue was with the spiked stem caps, but we apologize for any inconvenience this caused. In regards to that 30% fee, if the order is exactly what you ordered regarding the actual product, there would be fees involved in returning said product. However, we're also willing to take these situations in on a case by case basis and will always do what is best in terms of coming to an amicable resolution that benefits you as a customer of ours. Please reach out to our customer service team and a member here can assist on this further. Thanks!

Virginia
2 reviews
0 helpful votes
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Good
July 13, 2022

They updated me with any changes and every step. When I asked questions, they were responsive.

Date of experience: July 13, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Payton!

Minnesota
2 reviews
0 helpful votes
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Fitment is who you want to be working with on wheels and tires.

I had lots of issues with my order due to supply chain. Not Fitment issue, but they were always very prompt in providing updates when requested.

In the end, I had to change wheel options and they got my updated order out super quick and shipped. Showed up in days and no issues at all.

Date of experience: July 13, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the support, Eric!

Virginia
1 review
0 helpful votes
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Good Product and Company
July 13, 2022

Shipment was quick and only minor stuff on the back of the rim in transit.

Date of experience: July 13, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Brandon!

Oregon
1 review
0 helpful votes
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BEST PHONE SERVICE EVER!
July 13, 2022

I was having minor issues with my order and discounts on the site, so I called and spoke with Andy and he was AWESOME... everything was handled immediately and I received my entire order ahead of estimated time... tracking was perfect.

And my wheels and tires are far better than I expected, they look perfect.
Will not be doing business with anyone else when it come to wheels, Tires, and such... looking forward to my next transaction.
Thank you,
Don

Date of experience: July 13, 2022
Carlo S. — Fitment Industries Rep
over a year old

We're happy to hear that, Donald! Thanks for the feedback!

Maryland
1 review
0 helpful votes
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Not The Best
August 12, 2022

To begin I was recommended a tire I thought would be too small, after sleeping on it I called back and ask to change to a more appropriate fit. Everyone o spoke to agreed that it should've been that size. The representative recommended a set that they had a ton in the warehouse my wheels were at so I agreed.

I then received a call stating I would be charged an extra $100+ for "tire transfer" this delayed my shipping ad I felt they were annoyed with my request.

Upon receiving the wheels, not only were they not balanced properly causing a bad shake (I provided receipt to get refund) but the air pressure on one was 34 and another was 52!

Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 13, 2022
Joey M. — Fitment Industries Rep
over a year old

Luis - we're extremely sorry for any issue you dealt with regarding swapping tire sizes on your order. It appears you've been working with our customer service team, so if you have any further issues regarding the package being properly balanced or any other issues in general, please reach back out so we can assist directly. Thanks!

Minnesota
1 review
0 helpful votes
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Good
August 11, 2022

It was a good experience. I did look up the images of people who purchased before and made the comparison to my car to help me get my wheel and tires.

Date of experience: July 12, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Hatdexa!

Texas
1 review
0 helpful votes
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Aodhan wheels
August 11, 2022

Fitment Industries is great. Came very quickly and packaged well. It won't let me go over 3 stars but I give them 5 stars!

Date of experience: July 12, 2022
Joey M. — Fitment Industries Rep
over a year old

Hend - sorry for any issue with our rating system but we appreciate the positive feedback! Happy to hear you were satisfied. Thank you

California
1 review
0 helpful votes
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5*
August 11, 2022

Amazing very well package and takin care of. Everything was how I expected it and better.

Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 12, 2022
Joey M. — Fitment Industries Rep
over a year old

Gerardo - great to hear your experience with us went well! Thanks for the feedback.

Washington
1 review
0 helpful votes
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Maya saves the week; gets me off my angry seat!
August 11, 2022
Updated review

Unfortunate cause of events; inventory errors/updates, personnel responsible not doing their job. I was informed that the wheels I chose were no longer 'In Stock'. Had to make an additional payment due to items/wheels selected not being in stock due to manufacturer inconsistencies, and inventory update issues on both ends. Although the price of an alternate combination of wheels and tires were more than the initial combination, I was given a discount.

Date of experience: July 12, 2022
Joey M. — Fitment Industries Rep
over a year old

Patrick - our apologies for the confusion on your order in regards to what was and was not in stock. If you are still having issues with this, please reach out to our customer service team and we'll help as needed. Thanks!


Easy to use webpage; user friendly with customer service...
July 8, 2022
Previous review

Easy to use webpage; user friendly with customer service readily available to answer questions concerning products.

Date of experience: July 8, 2022
Hawaii
1 review
0 helpful votes
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Awesome job
July 12, 2022

Everything was complete and no damage and well packaged

Date of experience: July 12, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Shuichi!

Idaho
1 review
0 helpful votes
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Slow shipping
August 10, 2022

It def took longer then I expected it to take I believe about 2-3 weeks just for some lowering springs but they were exactly what I ordered and they came with everything so I'm not complaining

Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 11, 2022
Joey M. — Fitment Industries Rep
over a year old

Tyler - we apologize for any shipping related delays. We do typically advise that our standard processing time is 2-3 weeks. If you need assistance further at all, please reach out! Thanks.

North Carolina
1 review
0 helpful votes
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G.O.A.T.ed
July 11, 2022

The best in the industry. Will always order from here

Date of experience: July 11, 2022
Carlo S. — Fitment Industries Rep
over a year old

We're happy to hear that, Miguel! Thanks for the support!

Alabama
2 reviews
0 helpful votes
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Good service
July 11, 2022

Just the wheels I needed. They arrived on time and were very well packed

Date of experience: July 11, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Robert!

New Jersey
1 review
0 helpful votes
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Great job
July 11, 2022

It was a pleasant experience. Thank you for your help

Date of experience: July 11, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Tevin!

California
1 review
0 helpful votes
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Was great and my delivery was fast also appreciate the gallery pictures as I can see what others Acura look like lowered

Date of experience: July 11, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Jesus!

California
1 review
0 helpful votes
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Love my new rims
July 10, 2022

The only thing is that two of my wheels didn't come with the center caps

Date of experience: July 10, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the support, Monica!

Pennsylvania
1 review
0 helpful votes
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2019 SUBARU WRX AVID1.AV6 MatteBlack
July 10, 2022

My experience with Fitment Industries was great if your looking for wheels this is definitely the place you want to get them they have the best prices and they offer financing! When I ordered my wheels I think shipping said it would take 2 weeks or so my wheels were here in 5 days it may have even been sooner but everything was great I had no hiccups everything went great! If your in the market for wheels tires or suspension these are your guys

+4
Date of experience: July 10, 2022
Carlo S. — Fitment Industries Rep
over a year old

We're happy to hear that, Drew! Thanks for the feedback!

Missouri
2 reviews
0 helpful votes
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Very nice
July 9, 2022

I love my wheels. They fit great and look super nice!
Shipping was fast and wheels arrived wrapped and with care to be sure they weren't scratched.

Date of experience: July 9, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the support, TIna!

About the Business

Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.