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Fitment Industries has a rating of 3.4 stars from 951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires, and youtube channel. Fitment Industries ranks 5th among Tires sites.
This company responds to reviews on average within 18 days
11,751 reviews
I literally get all of my Information from this company on YouTube. It could be camber kit, your suspensions, tire stretch, wheel fitment. They give out some really good advice. I would have ordered my wheels from them but, I don't believe they custom make rims
I hate this company,never,ever try order wheels and tires from this company, they start lying from day 1 to media i looking for azara wheels, the sails person told me yes we have in stocks told him ok i buy it,next morning he told me, sorry we don't have it but we can backorder ok i pays full amount money and start waiting, after 3 month waiting i call them back,tjey told me, great news we have your wheels, we need inspect, and send to you it fake a week, ok im start waiting again after 2 weeks i call them back, we sorry but you need go back and waits wait 5 month and nothing.customer service is terrible,finaly i cancelled my order, call to mr wheels company, this guys great, they delivered my wheels and tires in one month,again never try fitment industry.
I hate this company,never,ever try order wheels and tires from this company, they start lying from day 1 to media i looking for azara wheels, the sails person told me yes we have in stocks told him ok i buy it,next morning he told me, sorry we don't have it but we can backorder ok i pays full amount money and start waiting, after 3 month waiting i call them back,tjey told me, great news we have your wheels, we need inspect, and send to you it fake a week, ok im start waiting again after 2 weeks i call them back, we sorry but you need go back and waits wait 5 month and nothing.customer service is terrible,finaly i cancelled my order, call to mr wheels company, this guys great, they delivered my wheels and tires in one month,again never try fitment industry.
Sent me $1000 worth of defective drag radials and refused to do anything about it. Notified them the day they were mounted and discovered they were defective. Provided documentation from the tire shop and pictures and they still refused. They have no quality control. Go somewhere else.
Tip for consumers:
They have no quality control. They ship out defective tires and then refuse to make it right with an exchange or refund or anything else.
Products used:
Mickey Thompson et street drag radials
Joe - We apologize for any inconvenience but there is clearly a bit more at play here as we are always happy to assist with any possible issues. In the case of a warranty, all claims are the direct decision of the manufacturer and each manufacturer may have different requests for information about the claimed issue. We request that all proper info be sent to us so that a warranty can be proceeded upon. Please touch base with our team for more information about this matter. Thank you.
I ordered a set of 1" wheel spacers. After waiting a week to arrive on the slowest shipping possible, they sent a set that was chipped, looked like it had been dropped. Also wrong size. They sent 1.5". After a week of slow communication, not wanting to wait another 3 weeks to ship the wrong part back and then wait to ship the right part, they agreed to ship the correct part if I signed a contract and paid a dollar deposit in case, I did not ship the wrong part back they could charge me. Reluctantly signed, then they stated there was an inventory issue and multiple complaints from customers on the same issue. It would take time for them to confirm if they are actually stockiing the right part. I let them know I was not impressed and wanted a refund. Ordered else ware and showed up in 4 days. Don't waist your time with these guys. They may have a quality part but would not know. Customer service is not oriented towards please customers.
Steve - There seems to have been an issue with our vendor of this specific part that led to this situation and we deeply apologize for this. It most certainly is not intended and we do hope to assist in further resolution. Please reach out to our team so we can review this matter further. Thank you.
I have seriously been waiting forever to get my wheels and tires. First, they took my money and didn't even have access to the wheels I wanted. Now that I have selected a different set, it has taken nearly a month to even get them close to shipping. However, they have sat on a shipping dock for 5 days and haven't moved. I wish I had bought from someplace else. I could have ordered from the manufacture directly and gotten them a lot faster.
Tip for consumers:
You may not just call and speak to a customer service agent after placing an order. You must leave a message and they will return your call at their convenience.
Trilese - We do show that our management team has attempted to reach out to you about this matter and work towards a resolution. Please reach back out to us at your earliest convenience as we hope to issue a resolution. Thank you.
Customer service is ok but not ok at the same time. They are all about Customer service when placing and making a new order but when you have issues and need to talk to them that is when the runaround starts!
The biggest issue is the websites allowment of putting tires in your wheel and tire packages that are not the proper load rating. So you pay the price received what you bought they fit and then you realize you now drove on the under rated tires and are out of that money you paid for them! FYI when you buy wheel and tires from ANYONE be sure to make sure that the load rating of the tires are ok/safe for your car!
Tip for consumers:
Be certain and do all possible research and get advice before buying from Fitment or any online wheel and tire company.
Steven - There looks to be a bit of misunderstanding as our page directly warns any customer that is about to purchase underrated tires. As soon as this warning is bypassed, we cannot assume any liability. We allow our customers to make purchases of this nature due to the heavy modification that our customers often work with on their vehicles. Please reach out to our team with any further questions on this matter. Thank you.
I literally get all of my Information from this company on YouTube. It could be camber kit, your suspensions, tire stretch, wheel fitment. They give out some really good advice. I would have ordered my wheels from them but, I don't believe they custom make rims
Products used:
N/A
Joshua - Thank you so much for leaving us a great review! We're so glad we could assist. Please let us know if you ever need anything further.
Thank you,
I have been wanting different wheels for my 2020 Sonic, My big concern was not getting the fitment right. I've made this mistake on another car. I contacted Fitment Industries after watching several YouTube videos and talked to Aaron Benson. Very helpful. Answered all my emails quickly and gave me advice on a more appropriate tire size for my car. What I thought I wanted would not have fit properly. It took a couple of emails and few questions then I made the purchase. I never felt rushed or pressured to buy. Thanks!
Ken - Thank you so much for the kind words and we're ecstatic that we were able to be apart of your build! We appreciate your support and we hope to be apart of other future builds!
Big thank you to Aaron Benson for helping me choose the perfect pair of wheels for my vehicle. I was clueless on the wheel and tire measurements and Aaron walked me through everything step by step, making sure I understood the information. Since I have air suspension, and didn't want to change out my factory tires, I thought the process of finding the perfect wheel with a gloss white finish was going to be nearly impossible. Within 15 minutes I was able to identify the product I wanted, asked him if it would fit with no rubbing along the fenders or cause any complications with my suspension, and we were done! Will definitely shop with Fitment Industries for future projects to come.
Tip for consumers:
If you're unsure of what wheels or tires to get, definitely contact them. Their service reps are professional and know what they're talking about.
Products used:
$852 - AH*******335FW Aodhan AH07 18x8.5 +35mm White 5x120 5x4.5,5x114.3
$0 - (1) FI-Care FI Care Pack - 8" FI Decal, FI business card, FI Thank You letter
$45 - (20) 3807B 12x1.5mm Black Spline Lugs
$0 - (1) 3800 Spline Key 3800
$179 - (4) Sensors
$179 - (1) ESSCERAMICSVC Ceramic Coat to Wheels
$0 - (1) ESSCERMICEXT Ceramic Refresh
Homayoun - It's so great to hear that Aaron was able to get you set up with the look you had in mind! We appreciate you allowing us to be apart of your build and we cannot wait to see those builds added to our gallery!
Spoke with Patrick and when I tell you this guy was professional and just so personable. He really made the purchase extremely easy. Not being as well versed in tires as I should be, he was thorough, patient, and sent me numerous examples to choose from when I was trying to find the proper tire for my area (Louisiana). I found a great and durable option that was double the tread life of what I was going to buy and had better tread depth and other great ratings as well for not much more than what I was already going to spend. Honestly after speaking with him, I feel more confident in buying the proper tire in the future and am really happy about my purchase. No rush or pressure. Just all around great service. I hope you see this one Patrick because I am super grateful. A+ experience with fitment industries. Waiting on my wheels to arrive and will post pics of them on my car when they do!
Products used:
Rims and tires
Thanks for the feedback, Marcus!
I am completely new to working on cars and modifying them. The team over at fitment industries helped me by answering every question I had and making sure I was comfortable with my purchase. Definitely buying from them again!
Justice, thank you for your continued support! We're happy to help however we can!
(Edited) After having purchased a wheel and tire package from this website, a wheel arrived with damage. However, after speaking to a customer service specialist, they were able to help me make it right. Will be buying again in the future.
I had a great interaction with Patrick over the phone for the past couple of days trying to find the best fit, and pricing for my wheel and tire purchase. Patrick was extremely helpful and patient with me, as he helped me navigate through this purchase. As an avid car enthusiast, I was able to learn more about fitment and application of my car. Thanks again for your help, and you have made me a customer for life!
Tip for consumers:
Wether you have experience in automobile customization or not, Fitment Industries are a go to for any need.
Products used:
Ferrara FR4 wheels
Bill - Thanks for your support!
My experience with Fitment Industries was great if your looking for wheels this is definitely the place you want to get them they have the best prices and they offer financing! When I ordered my wheels I think shipping said it would take 2 weeks or so my wheels were here in 5 days it may have even been sooner but everything was great I had no hiccups everything went great! If your in the market for wheels tires or suspension these are your guys
We're happy to hear that, Drew! Thanks for the feedback!
Fitment Industries is outstanding! Their extensive wheel and tire selection, expert advice, and top-notch customer service make them the go-to for anyone looking to upgrade their vehicle's aesthetics.
We appreciate your support, Caroline!
I have used fitment industries for 2 of my car builds and both times they have been nothing but fantastic! More recently, Paul helped me over the phone to make sure that not only the wheels I wanted would fit, but that they actually had them in stock! He helped explain what would and would not fit, what he had seen work for my car, and just did an amazing job! Will be returning for Wheels, Suspension, and really whatever else I need
Thanks for the feedback, Grant!
I do not recommend fitment industries because they have several problems one being I ordered all in stock parts and ended up having to order 1 of the rims. Secondly the shipping and tracking does not seem to update on the website. Last but most important they told me that I didn't have to wait to order my wheels and tires for the black Friday sale I could just call back to have the price adjusted if mine were on sale And I just got off the phone with them and they told me I was out of luck and they are charging me for extra shipping now! Stay away!
I wanted a set of wheels for my wifes car but wasnt sure what size and offset would work, Joe from fitment industries was extremely helpful in making that choice. He even recommended what size tires to install on the rims and they offer free mounting and balancing. I would not hesitate to buy from them in the future.
Thanks for the feedback, Michael!
1. Seamless purchase
2. Shipped and packed extremely well to protect wheels while in-transit
3. All hardware to install was included as described.
4. Would definitely use fitment industries again in the future.
Have a project car I’m trying to update.
Wanted to keep it period appropriate
Thanks for the feedback, David!
Experience was overall great. Relatively fast shipping, good packaging. Unfortunately I did not receive my lug nuts with my wheels but support easily helped me get replacements. Would 100% recommend to anyone.
Didn't receive my lug nuts, customer service gave me great and fast communication as well as quickly replacing my lug nuts.
Best site I found and good prices.
For the look and price.
We're happy to hear that! Thanks for the support, Steven!
Received everything I ordered without a hitch. Would and have already recommended others to buy from fitment industries. Love my new wheels! Came with the tires mounted and balanced perfectly. Thank you guys so much!
To avoid the tire shop lol
Cuz they look wicked on my ride
We're happy to hear that! Thanks for the support, Michael!
The customer service is amazing from Fitment Industries. Zach helped me resolve all the problems I had with my order within minutes. I recommend getting all your car needs whether it's wheels, tires, or suspension you gotta check them out! Or grab yourself some heat off their apparel store. I heard they're giving away a brand new airlift performance air suspension this month! So grab them quick while there HOT! And I know times are rough and money is short you can still support them by subscribing to their YouTube channel and liking those sick videos! But in all seriousness Zack was the man! Come support this awesome company!
Emmanuel, thank you so much for taking the time to leave us a review! Thank you for your support!
I've already once purchased wheels from them and it took two weeks to arrive at my house. The second set I've bought has taken over a month with a single update, and when they claim they will call you back they don't… today was the first day I've dealt with polite customer service, thank you directly,. Please update your customers with their orders, and call them back. I also can mention that after a month, just yesterday I was told the tires are on back order till next year, now I have to purchase more expensive ones. I understand it's out of their control but a small discount would be helpful for the ones in this situation as well…
I can't be the only one.
The product they do supply though is great and they have a fantastic range of wheels tires and suspension.
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gus - We're sorry to hear about the issues you've come across, this is certainly not the standard for our customer service. We never want any of our customers to experience this! We'd love the opportunity to make this right, please send over an email with "ATTN Evan" in the subject line to ensure it gets in the hands of one of our managers. Thank you so much.
I purchased 4 rims and tires for my mk6 gti from Fitment industries about 3 weeks ago... March 5th so 20 days ago to be exact and it still says that the order has yet to arrive at their warehouse. I am not sure that it is entirely Fitment industries fault, but if i don't see any movement by once April hits I am going to find a way to cancel my order because it is kind of ridiculous how long this has taken.
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Devin - As enthusiasts ourselves, we definitely understand where you're coming from. Currently, we're facing an astronomical amount of nationwide backorders on products/delays in general from manufacturers. We know you're really excited for your new wheels and we are doing our best to get them to you as quickly as possible. Please feel free to reach out and include "ATTN: Claire" in the subject line and we can dig into this a bit further. Thank you.
I didn't mind the fact it took 3 weeks to get my wheels. What bothered me was when they came the lug nuts were not shipped and I had to email about getting them. Again minor mistake. However I was shocked to see that they were not being next day aired to me. Furthermore, I put the wheels in my garage and one of the weights came loose from the wheel just from rolling it to the side of the garage. Not very pleased with this purchase.
Joe, we're very sorry to hear about these issues! Please know that they are being addressed internally. As for the weights coming off, feel free to send us the invoice for the rebalance and we would be happy to take a look at reimbursement for you! We're happy to help however we can.
Fitment industries has been great but the company they use for shipping is terrible very unprofessional I should have received my tires n wheels over a week ago but who knows when they will actually show up had a guaranteed appointment time from 10-2 this past friday told lady that booked I had to work at 4 so had to sign before that time n go figure driver didn't try to deliver till I was well already at work
Tip for consumers:
Just be aware of the company shipping to you very unprofessional
Dustin - We do apologize for any inconvenience with the carrier that is delivering your product as this type of issue certainly is not intended but deliveries can be delayed due to carriers having previous appointments and deliveries that can cause a hold up in a driver's schedule. We would assume that this issue has since been resolved, but we'll be reaching out to determine what can be done asap. We'll be in touch shortly. Thank you.
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Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Hi Alexander - we recognize some time has passed since you initially wrote your feedback. We want to apologize for any confusion regarding the status of your order, and whether the wheels you wanted were or were not actually available. What you're describing appears to be a backorder related issue, which unfortunately has multiple variables that we can't always control. What we can control is providing ample communication on your order, and we apologize that we didn't do that. If you need anything further, please don't hesitate to reach out to our customer service team. Thank you!