I have to say that I was very skeptical after my lack of research for the company before submitting my order. There is a lot of bad reviews about the company. I have to say that I had no issues and actually exerienced great customer experience. To my surprise after inspection the wheels came nearly undamaged. They were neatly packed and very well padded between each wheel. In addition, the wheels experience the slightest big of scratching in the far back of the wheel (no one is gonna see that). The wheels came faster than expected and I ordered ESR CS 15 with Vercelli Stradda II and they came in a week and half. Unfortunately, their website doesn't upload the tracking shipment number in time and I had no idea. I kinda just came home to them. Their website is super friendly and really easy to use. Now all I gotta do is drop my car on coil overs.
My experience with Fitment Industries was great if your looking for wheels this is definitely the place you want to get them they have the best prices and they offer financing! When I ordered my wheels I think shipping said it would take 2 weeks or so my wheels were here in 5 days it may have even been sooner but everything was great I had no hiccups everything went great! If your in the market for wheels tires or suspension these are your guys
We're happy to hear that, Drew! Thanks for the feedback!
I have used fitment industries for 2 of my car builds and both times they have been nothing but fantastic! More recently, Paul helped me over the phone to make sure that not only the wheels I wanted would fit, but that they actually had them in stock! He helped explain what would and would not fit, what he had seen work for my car, and just did an amazing job! Will be returning for Wheels, Suspension, and really whatever else I need
Thanks for the feedback, Grant!
I do not recommend fitment industries because they have several problems one being I ordered all in stock parts and ended up having to order 1 of the rims. Secondly the shipping and tracking does not seem to update on the website. Last but most important they told me that I didn't have to wait to order my wheels and tires for the black Friday sale I could just call back to have the price adjusted if mine were on sale And I just got off the phone with them and they told me I was out of luck and they are charging me for extra shipping now! Stay away!
The customer service is amazing from Fitment Industries. Zach helped me resolve all the problems I had with my order within minutes. I recommend getting all your car needs whether it's wheels, tires, or suspension you gotta check them out! Or grab yourself some heat off their apparel store. I heard they're giving away a brand new airlift performance air suspension this month! So grab them quick while there HOT! And I know times are rough and money is short you can still support them by subscribing to their YouTube channel and liking those sick videos! But in all seriousness Zack was the man! Come support this awesome company!
Emmanuel, thank you so much for taking the time to leave us a review! Thank you for your support!
1. Seamless purchase
2. Shipped and packed extremely well to protect wheels while in-transit
3. All hardware to install was included as described.
4. Would definitely use fitment industries again in the future.
Thanks for the feedback, David!
Experience was overall great. Relatively fast shipping, good packaging. Unfortunately I did not receive my lug nuts with my wheels but support easily helped me get replacements. Would 100% recommend to anyone.
We're happy to hear that! Thanks for the support, Steven!
I purchased 4 rims and tires for my mk6 gti from Fitment industries about 3 weeks ago... March 5th so 20 days ago to be exact and it still says that the order has yet to arrive at their warehouse. I am not sure that it is entirely Fitment industries fault, but if i don't see any movement by once April hits I am going to find a way to cancel my order because it is kind of ridiculous how long this has taken.
Devin - As enthusiasts ourselves, we definitely understand where you're coming from. Currently, we're facing an astronomical amount of nationwide backorders on products/delays in general from manufacturers. We know you're really excited for your new wheels and we are doing our best to get them to you as quickly as possible. Please feel free to reach out and include "ATTN: Claire" in the subject line and we can dig into this a bit further. Thank you.
I didn't mind the fact it took 3 weeks to get my wheels. What bothered me was when they came the lug nuts were not shipped and I had to email about getting them. Again minor mistake. However I was shocked to see that they were not being next day aired to me. Furthermore, I put the wheels in my garage and one of the weights came loose from the wheel just from rolling it to the side of the garage. Not very pleased with this purchase.
Joe, we're very sorry to hear about these issues! Please know that they are being addressed internally. As for the weights coming off, feel free to send us the invoice for the rebalance and we would be happy to take a look at reimbursement for you! We're happy to help however we can.
Because you'll have to jump through hoops to get them replaced... This company does not respect your time and have the most inconvenient and ridiculous return policy. One of the wheels in my package was cast wrong and had a wobble that was impossible to balance. Way too many hoops to jump through to get a replacement, which should come from Fitment Industries. Claiming "warranty" on a brand new wheel is just poor business and passing the buck. Fitment Industries policies are trash, I'll be finding my wheels elsewhere from now on.
Joshua- We are really sorry you received one wheel that had issues caused by the manufacturer, however, in a situation like this, we are obligated to warranty that wheel through said manufacturer. We know this can be frustrating, and we will be reaching out to make sure there is not more we can do to help in this situation. Thanks!
I purchased a set of four tires (just tires - no wheels, no mounting, balancing or anything complicated) that were in stock. A week later my order still hasn't moved from "order being prepped". Emailed customer service, no response yet. I thought I would give these guys a try, but I'll be cancelling my order if I don't get a response by tomorrow. TireRack would have shipped already.
Gerald - We do apologize for the delays that you faced with your order as this was at the height of the pandemic which most likely would have created delays that you faced. This certainly was not intended and we do hope that this was resolved as we cannot seem to find your contact information. We would be more than happy to review this and feel free to reach out to us at wheels@fitmentindustries.com ATTN Jake. Thank you!
The website has it's issues here and there as well as the inconsistency in the delivery process. Ordering wasn't bad, just a few items were out of stock but were not labeled as such until I had received an email hours after my order. When my order did arrive the tracking was off and the products were carelessly placed in my driveway(not FI's fault but still) and no signature required, no knock at the door, nothing.
Zachary - It sounds like you may have experienced some backorder issues on the products you wanted. While we try to avoid this there are times that a product is so popular that it becomes back ordered quickly. We do try to make sure we reach out right away to let the customer know. We will reach out to you shortly to discuss this. Thank you!
(Edited) After having purchased a wheel and tire package from this website, a wheel arrived with damage. However, after speaking to a customer service specialist, they were able to help me make it right. Will be buying again in the future.
Purchased wheels from their website, entered vehicle information, selected wheels, answered more detailed questions about my vehicle, finished transaction. Wheels do not fit. They want $400 to return because I didn't physically call and speak to somebody to verify fitment.
Craig - We're very sorry to hear about the issues you're having with your order. While our website is a good guide for fitment, the website can't guarantee anything will fit your specific vehicle due to the many different types of modifications people do to their vehicle causing items to fit differently. All of these options are added to our gallery which is what our suggestions are based upon. However, we'd be happy to look into this situation and see what we can do for you! Feel free to email in with "ATTN: Claire" in the subject line and we'd be happy to take a peek!
It was a good experience, even though there was a mix up but customer service helped me get everything straight. Got my wheels and well i highly recommended fitment industries for anything having to do with your ride.
Thanks for the feedback, Jose!
There were scratches on the lips barely any protection at all around the wheel. But after a good talk in customer service they were kind enough to reimburse some money for the wheels. Besides that I'd still buy products from them! (Only if they have more secured packaging)
Alex - We do apologize for this matter as we do strive to provide a quality buying experience throughout our orders. We'll be reaching out to see how we can assist. Thank you!
Received everything I ordered without a hitch. Would and have already recommended others to buy from fitment industries. Love my new wheels! Came with the tires mounted and balanced perfectly. Thank you guys so much!
We're happy to hear that! Thanks for the support, Michael!
Wheels came shipped in really thick plastic and cardboard. Didn't see any imperfections from shipment or otherwise. Will do business here again. The guys and gals at fitment industries provide excellent customer service and ensuring your purchase has what it needs prior to being shipped out.
Thanks for the feedback, Jeffrey!
Awesome product, great price and fast shipping. Excellent communication ( text messages and email). Just everything about this company is awesome. Highly recommend them without hesitation. Looking forward to my next purchase. Thank you.
We're happy to hear that! Thanks for the feedback, Gary!
Very good customer service. They will help all your needs as into wheels, tires, fitment etc. They explain everything to u nicely and polite. Awesome company. Definitely coming back to buy more stuffs.
Overview
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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