Fitness Superstore

I brought an exercise bike from this store in September 2020. Paid for it to be installed. Used it 5 times and the crank arm came off the bike. Not fitted properly by installer despite me paying over £100 for this. Have not replaced bike. Expect me to fit the broken part! Still waiting for the part to be sent seem to pass the buck around their own organisation. Not really a professional outfit, customer service is very basic. Would really recommend you don't purchase from them. Don't even follow their own repair policies. Only positive their website is easy to find

Worst company for aftercare I have ever dealt with.
Rower turned up with parts missing in an obviously resealed box.
Logged a service request which took them 3 days to answer.
Still waiting for parts two months later!
Have chased multiple times with poor response and now asked for a full refund which has yet to be acknowledged.
Horrendous company - do not buy from them

If you enjoy being scammed and treated like dirt, then look no further than Fitness "Super" Store. My experience purchasing an exercise bike from these charlatans was nothing short of a nightmare.
Firstly, let's talk about their website. It's a virtual wonderland of deceit, adorned with glossy photos designed to lure unsuspecting customers into their den of deception. Don't be fooled by the facade of professionalism; behind those polished images lie nothing but lies and substandard merchandise.
The charade continues when you reach out to them. Oh, they'll play nice alright. They'll sweet-talk you and happily take your hard-earned money without a second thought. But the moment you discover the shoddy, faulty product they've sold you, their true colors emerge.
Gone are the friendly façades and promises of quality service. Suddenly, you're nothing but a nuisance to them, a mere inconvenience standing in the way of their ill-gotten gains. Trying to get a refund or even a semblance of customer support from these swindlers is like trying to squeeze water from a stone – utterly futile and immensely frustrating.
Save yourself the headache and avoid Fitness Super Store like the plague. Unless, of course, you enjoy being taken for a ride – just not the kind you had in mind when you bought that exercise bike. Trust me, your sanity and your wallet will thank you later.

Their customer service is awful, as you can see from other reviews.
My spin bike has been faulty since is was delivered in March, however, I just keep being fobbed off in e-mail and it is impossible to speak with anyone on the phone.

Avoid, don't waste your money.

No calls or emails are answered. They will take your money. I bought a treadmill, 3 months later it has broken, cannot get replacement parts, or any sensible response. Would not recommend this company to anyone.

I have never had such bad service and communication from a company before. We ordered some nice new gym equipment and paid for the premium installation to save us the stress of installing it ourselves.
Since placing the order we have just been messed around and let down, time after time.
The communication shown by this company is simply awful, you get promised things are being done or they will ring you back and never hear anything.
Stay well away from this company.

4 different delivery dates when just not turned up. Countless calls waiting for ages before they even answer, say will call you back and never do.
Complained with no response.
When finally arrived damaged and display issues, rang back two days in a row and still no help with people saying will call me back, honestly causing so much stress, would never use again,

Bought a cross trainer from them, but had to be returned as faulty. They arranged collection and promised refund within 10 days of receipt of the product. This has now passed and no refund. I am now out of pocket having relied on these funds. They refuse to answer emails and their phone line cuts you off. I have used them numerous times and most of the products are excellent, sadly their back of house support is terrible, so I have to warn people to avoid this company.

Avoid this company, they are utterly useless in just about every way possible. Firstly, they happily took £2000 from me (buy now pay next year) then after 4 days told me they had no stock and would not have stock till march! I'm now in a bad position as I want to cancel the order, but the finance option would have already messed with my credit score and its annoying to have to start over with a better company.

Also, the customer services are absolutely shocking, if they actually bother to pick up the phone, they will be entirely useless and unhelpful. And if you do want to cancel the order guess what? You must write to them! Great how they can take the order online with no ID but the can't sort a refund over the phone.

Goods arrived damaged and trying to get a repair or refund has been frustrating and so far, 2 weeks after purchase I have got nowhere. Customer service is slow to respond and difficult to contact. Interest in the customer nil

My parcel came with a big hole in it and most of the items were missing. I emailed and rang but no answer it took 6 weeks to get them to finally send me the rest of the stuff. To my surprise the second parcel also had an even bigger hole and still had stuff missing from the box! So unprofessional the worst delivery service I have ever dealt with 7 weeks now and still waiting. What a joke of a company!

Dreadful customer service. Purchased a Bowflex M6 and have nothing but trouble with it from day 1, the machine make a loud grinding noise when in use. Awful customer service, they take forever to respond and when they do they just send you a page form the instruction manual advising you how to fix, even though they have been informed that this has already been attempted.

I ordered an Olympic bar for my son for his Birthday and paid for Express delivery to get it there on time. Delivery company said they couldnt find the address (but didnt bother to call for directions on the number they were given). Called FS first thing in the morning and they said they had emailed the delivery company with directions, contact numbers and instructions to redeliver urgently. 4 days later still no delivery. I called FS again - the phone just rings out. I have e-mailed twice - no reply. Extremely poor customer service. No sign of my goods.
Not impressed in the least. I would suggest looking elsewhere

Horrible people to deal with liars. Sent me a faulty treadmill and refusing to refund me. Finally was collected by manufacturer still no refund. They lie about me having altered treadmill. Then state they haven't received it.

They don't answer phone and hardly entertain emails. They robbing me of a lot of money. I warn others don't ever use these cowboys.

They made me pay for the return via courier (quite pricey) and they charged me for minimal rip on package! I lost half the price of the product on this. If you have any issue at all, not only they won't help you, but they'll charge you for the most basic things that you can find for free in other stores.

Despite a helpful chat experience when buying my bike, I have then had the worst ever experience since purchasing and am 100's of pounds out of pocket. Reported a fault with a brand new bike within 14 days of receiving it. Eventually sent parts to replace myself following a dodgy video which didnt even match my bike. Product still not working now saying I've to pay (to receive the exact same parts again). Honestly avoid at all costs - there are plenty of companies who will treat you 100% better and not steal your money!

Bought a Bowflex treadmill in November for over £2k. Delivered in December and a member of the installation team arrived to install. After he opened all the boxes it was discovered that the treadmill was damaged. Frame heavily dented and broken plastic. They arranged pickup but their own engineer refused to pickup the treadmill as the box was open and weighed 180kg. Now we want to cancel the order due to being messed around customer service don't call back and ignore emails. After sales service is shocking. Absolutely no communication. Stay away from this company. False reviews on here. Click on 1 star and you will get a true picture (day after day) of the true Fitness Superstore.

This company is an absolute joke. I ordered a new treadmill on 17th February, which was delivered a week later. I paid for installation service, which they promise in writing to happen between 7-10 days, however this took almost 7 weeks (31st March), needing to chase them up / insist through a few calls. When the installation team finally came, the item didn't even switch on! It came faulty from warehouse. I have been trying to chase the company since then to either fix it or provide a new item, which hasn't happened yet. I find this service less than substandard. Fed up of this poor client service, I ordered a refund and return of item 2 weeks ago, but haven't heard anything back, nor have my money back.
Do not order from this company. Client service is non existent.

Just don't. Bought an indoor bike. Cool to start with. Failed after 4 months, 2 year warranty. Three months to get a service visit. " Haven't got all the parts mate." Then decided it was all my fault. Apparently sweating near a piece of " maintenance free" ( their sales pitch) fitness equipment is now a crime. I work in the fitness industry, and I'm ocd. It was cleaned down every time I used it. Rubbish gear, worse customer service. I did. You don't have to.

Extremely poor. I have placed many orders with this company and only had one other issue previously which I put down to a one off. I placed my order *******192) on December 26th. It didn't arrive until 8th January (far outside there delivery timescales) and one of the items was incorrect, they sent me a cheaper product. I emailed straight away which a photo and even with a chase email I haven't had a reply. I have called twice and they don't answer the phone. From reading the reviews it seems that lots of others are having similar problems which is very telling.

Avoid at all costs. If something goes wrong with their products (and it will) they don't want to know. They will fob you off to the manufacturer who ask you to contact fitness superstore. Hundreds of pounds down the drain and a broken treadmill.

I have never dealt with such a bunch of crooks, we spent good money in Northampton store, it appeared to be faulty, so they bamboozled everything and stressed us out, arranging pick ups without informing us, we also have a faulty plastic cover, so we were told we would receive some compensation for our stress, and now they won't reply to our messages or the rogue we dealt with is a lier and is hiding, my advice to you would be to not give these cowboys your money go else where

Waited over a month for delivery. I cancelled the order due to the delays. The staff told me the order was cancelled and promised refund which ever happened. The item appears 3 weeks after I had cancelled due to delays and was left out on the street when I was away and house empty, neighbours called me so i requested pickup but that too was promised delayed too so never got the item and never got refund. Totally hopeless support and follow up. Written off to experience. I will Avoid Fitness Superstore!