Fitness Superstore

Took over a month to receive order. Customer service was very poor. I posted a review on Trustpilot that they have now flagged for review... funny how they can respond within hours to a negative post but takes them days to respond to a query about delivery.

This is the worst experience I have had…
This is the worst experience I have had with a company. I bought a bike and It seems like some pieces were replaced with old ones and the seat wasn't stable at all.
It's been 2 weeks and I'm still yet to get any reply and give any solution.
This was my first purchase from them and will definitely be my last. Unfortunately I can not recommend them to anyone.
Very disappointed!

Ordered cycle, order come quickly, had to call them the next day as faulty as noisy chain and bad vibration, after emails and a number of calls this is their final statement, as below

There will always be some vibration from this cycle as it is chain driven, much like an outdoor cycle. However, we are happy to assist you if you believe there is a fault.

Please advice which parts you believe are faulty and we will be happy to replace them for you.

What a joke faulty goods you have to fix yourself complete insulting joke.

I purchased a Nautilus R628 in March 2020. I had problems almost immediately with the chair. After several weeks an engineer finally attended to the machine. He left but the item was still not right. After sales service was shocking. Generic replies to emails, no call back, no apology.
In the past month the flywheel no longer offers any resistence. The bike is now effectively useless.
Again no interest at all. No personal service and no effort to resolve.
Avoid company at all costs. I spent £850 so not cheap either.
Service is so bad they don't deserve one star!

Bought 4x 5kg plates back in July and just after a dozen times of usage 2x plates opened at the bottom. Contacted customer services 4 times and just got ignored.
I never drop the bar to the floor. Careful usage of my equipment and still didn't last 2 months. I wonder all those good reviews? Maybe those reviews were left upon receiving the product and never after some use or all fake!? Because my review never gets approved to be shown on their website! How convenient, right?!
Just avoid. Spend a bit more and buy better quality product

Bought a Powertec workbench back in 2008. This comes with a lifetime guarantee from Powertec, and therefore expected to have a part that is starting to crack to be repaired or replaced. However, this companies view is to deny any responsibility for the warranty and pretend that they only gave me a 3 year warranty, without giving any proof to this effect, and opposite to the stated warranty on the manuals, the original order forms and several emails from 2011 that they are aware of the lifetime warranty from a senior manager himself, Steve.

Thoroughly disreputable company, that stoops this low. I am now in correspondence with both trading standards and with senior management at Powertec in the US, who are appalled at this.

The worst company I have ever dealt…
The worst company I have ever dealt with. No customer service, just put through to sales team, with no clue about customer service. Brought a Schwinn bike which arrived faulty (it happens). In the end they couldn't repair or replace it, after about 15 calls. Took 3 over months to organise returning. Even though we just wanted the bike to be replaced with one that worked. I'd stay away. Waste of our time/money and space. Staff were rude and was left feeling ripped off. Crazy way to do business….

About as much use as a chocolate fire guard.
Lost items that never showed up, 10/15 emails- 10 plus phonecalls.
Took a trip to there headoffice and would you beliveve it, I got my refund!

Please dont support these clowns.

Delivery times worse than awful, I've been waiting a month for a small "one-man" delivery item, all in stock. 25 working day lead times, even during COVID is inexplicable. Emailed EVERY DAY since the 22nd, no reply. Please avoid. You can do better.

Edit 01. 06. 20 - bad review been "reported" to TrustPilot by Fitness Superstore and will undoubtedly be taken down. Note also that they reported my review quicker than they responded to emails! Still no goods. Still no reply from daily emails to XDP and Fitness Superstore

Bike was great until I realised that the console wasn't working in line with the instructions manual. After several months of sending them details of the issues and getting replies asking further questions that showed they hadn't read and understood what I was saying they finally agreed to send me a replacement console. I was told 6th July that it had been sent via UPS and now as of 31st July I still haven't received it.
Totally disillusioned by their appalling after sales service.

Took my money and I never received my order. Had to go to great lengths to get refunded, tried to mess me around. The worst customer service I've experienced, I wouldn't recommend this company to my worst enemy.

Delivered a kettlebell absolutely smashed to pieces and broken. Sent pictures and the delivery note very clearly showing all the details. Customer service did nothing. Said the delivery note wasn't clear and they wouldn't sort a replacement until I gave them details to pursue with the delivery company. I sent everything I had and told them the box was smashed to pieces hence why the kettlebell is smashed. Wouldn't sort or replace so will never buy from them again.

They advertised a set of weights and a stand together, they arrive and the weights don't fit on the stand. I advise them that the weight bases are different to the ones in the instructions, they then proceed to tell me that those weight bases don't fit that stand (even though they were advertised together) and you need to use a lightweight strap to hold them in place (which is just dangerous) - why they didn't tell me this during our emails as I was making my order is beyond me - they had plenty of opportunities to do so but clearly they just wanted the sale and didn't care about anything after that. They then expected me to pay to return it too. Not to mention the time I spent assembling (and disassembling) the stand was just a waste.

I won't be buying from them again and you shouldn't either!

Very good at the point of sale. If you want delivery and installation then FORGET it they couldn't care less, they break promises and NEVER answer emails. They take your money straight away then when they cancel the installation they make you jump through hoops to get your money back. I have not got mine yet and its £2K My order number is *******

This a zero star review.

Ordered my items 3 months ago. Got the wrong items sent to me which they admitted was their fault. Took 5 attempts to collect the incorrect items, by which point I already received my money via credit card dispute through my bank because of evidence provided and time elapsed. Now they're sending replacements after they received their products back, when I explicitly asked for a refund in the first place! I have refused delivery of these items. I NEVER ASKED FOR REPLACEMENTS TO BE SENT TO ME. You have your products and I have my money. Leave me alone!

Worst retail experience I have ever had, avoid avoid avoid.

This company does not deserve the 1 star.
There are so many negative views. Check out my TRUSTPILOT REVIEW titled SHAMBOLIC SERVICE.
I CANNOT WASTE ANY MORE TIME ON THE INCOMPETENCE OF SALLY THE MANAGER AND THIS WORST THAN USELESS COMPANY

After waiting 16 days (advised next day delivery) i finally got my order, but half of the equipment missing. What i nightmare getting them to sort this, must of emailed the hole company with no help, DONT BUY FROM THIS COMPANY

Ages to get through, some rubbish products, lousy staff service don't do as promised, don't listen properly, hopeless deliver time, no call backs as promised, in the end we bought elsewhere,

Delivery date not only delayed, but they could not tell me when it would finally be delivered. Customer Services unhelpful and unprofessional. Would not get anything else from here.

I had purchased a treadmill from this company and paid extra for their instillation service. Unfortunately the workers damaged my wooden flooring along the entire length of my ground floor. I reported this as soon as I could (within 24 hrs of instillation) as I had a relative there for collection. The company are denying fault as they are saying I didn't report it immediately on instillation. I am now having to go to a small claims court to try and get the money for my repairs. PURCHASE AT YOUR OWN RISK!

The damage they caused more than the cost of my items!

The company are now even trying to silence my review on certain websites and are lying by saying that I had ignored their correspondence back! They denied all responsibility and are still denying it! PLEASE BE CAREFUL-UNTRUSTWORTHY COMPANY WITH POOR MORALS

I placed my order nearing the beginning of lockdown (22/03/2020). The order totalled just under £500 and I was pre-warned that it could take up to 4 weeks to deliver.

On Sunday it will be 8 weeks since I placed my order. I have still not received all items. I received notification of delivery on 01/05/20, but when checking the items noticed that 2 items were missing. Since then, it has taken a further 2 weeks for them to deliver a single item (that too with no text notification like last time. It simply arrived with no pre-warning). There is still 1 item outstanding after all this time.

The customer service has been ineffective, firstly reminding me that it is a busy time, then simply checking the courier tracker. Considering it is almost 8 weeks, I would expect some urgency behind this. In this time I've experienced a family bereavement, but am still having to chase up Fitness Superstore.

Friends and family have also placed orders for fitness equipment from other retailers - they've done so after I placed my order and still received their orders before mine.

Don't buy anything from this company expecting it to turn up. My order ******* is over 2 weeks now and still no sign of it coming. No feedback and no service. Go elsewhere I'd my advice.

Bad just dont do it i got broken item for £1000 and i had to pay £100 to return it as it was heavy item and now i have nothing i never got my money back still waiting 6 weeks after return