Fixez has a rating of 2.9 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fixez most frequently mention customer service, new screen, and return shipping problems. Fixez ranks 12th among Mobile Repair sites.
Five stars aren't enough! This seller offers a superb selection of cellphone parts at competitive prices. I recently purchased a replacement part, and not only was the ordering process seamless, but the product arrived in perfect condition. Highly recommended
Ordered a battery from them and though it was defective, I was only refunded half of the price I paid. I also had to pay for my own return label. This company shouldn't be considered legit.
I ordered the power/volume button Flex cable for a Huawei Honor x5.
It was very good quality, and packed very well too.
There was a little plastic tool with it to easily pry the old one off.
I really jacked up my phone... But finding the screen and lcd I needed was super easy. This website was the best rates and least expensive. My phone is like new again! Thanks!
The part arrived as expected and on time. And the advertisement I saw that the touch screen and the frame came with a small tool kit. My order did not include the toolkit.
BUYERS - DON'T DO IT TO SAVE A BUCK... IT WILL COST MUCH MORE IN THE LONG RUN - I bought a screen to replace the broken one on my iPhone 6S Plus. I followed the directions perfectly for the install. The last connection was the batter and then when I plugged in the battery and powered up the phone smoke started coming out at the connections of the new screen. I quickly unplugged the battery and screen connections. My rushing to try to avoid damage to my phone caused a small tear in the cable. Called customer support... they approved the RMA to return. I notified them of the tear... even sent photos... they said to send it back. I paid to ship back, to find out the will not honor a refund. My phone is not unrepairable due to the faulty screen frying other components on my phone, I lost my money on the purchase and paid to return it for nothing. Go elsewhere. Don't buy from Fixez.com. *******
I had to return an iPhone 7 Plus screen because to screen/ LCD was not turning on when I fixed my clients phone. Not only did I have to go through the embarrassment of not being able to fix my clients phone, I was not able to receive an exchange from fixez nor a refund! I had to send the damage screen back to Fixez just for them to deem the screen as "not acceptable for an exchange." And when emailing the support team I have yet to hear a response from the team regarding my existing funds. I HIGHLY RECOMMEND NOT TO ORDER FROM HERE. Yes the screens are okay but the customer service? By FAR the WORST I ever experienced.
I got the premium iPhone 6 screen. Looks brand new and looks to be good quality as the last one I bought was as well. Quick shipping and good product as always.
I recommend this company to all they have what you need and it is true to the description of the product. So feel comfortable that when you order the product you will get what you need and want.
It was quick to order and deliver. Also it was very easy to replace screen on my phone thanks to step by step instructional video provided by website.
Came earlier. But they sent me an email said the it was sold out that it was gone take a like three weeks before I get the idem. I'm inpressed it came so early
Fast shipping and a flawless transaction – exactly what you want in a cellphone part seller. Highly recommended!
One of the items I ordered (an iPhone 6 battery) came without the Plastic Opening Tool, Adhesive Strip, or iPhone 6 Disassemble Guide as was mentioned in the ad. The other item I ordered was as advertised.
I ordered an iPhone 6s Plus screen when it arrived it was missing connections and had damage to the screen I shipped it back (paid for shipping myself) for an exchange or refund and was told I can't because of the damage it arrived with so now I don't have a screen for my phone and I'm out the money I paid for the screen and shipping
First tablet glass I ordered died in about 45 days. Cost me $10 to ship back THEIR defective glass. Order was lost costing me to put off the customer an extra week. Finally received replacement glass. Replacement glass would not plug up properly. Contacted live chat concerning issue with plugs being out of alignment and having to twist cable to get them to align properly and still would not plug in correctly. They instructed me to ship it back. Cost me another $10 to ship the replacement back. After receiving they refused to replace under warranty due to the plug or plugs being damaged. WHICH IS WHY I CONTACTED THEM TO START WITH AND WHY I SHIPPED IT BACK TO START WITH. You can't get anything by email. It's like they just keep copying and pasting the same response. So, I tried live chat and the chat agent just dropped me and never responded again. I made the first phone call and was told they would call me back in an hour. 6 hours later I called them back and was told they would have to research and call me back. Again, in 1 hour. It has been a week now and nothing. Might qualify as the worst customer service I have ever dealt with. I ended up having to pay out of my own pocket for a new glass to satisfy the customer. I will never order for Fixez again and warn you that if you do to do it at your own risk. I have probably spent $700 over the past few months and they have lost a customer over a piece of glass that they probably didn't have $50 invested in.
Sent me broken pieces that were not even attached... spent money and it was all a waste. Please refund me or send me what I need
Gave feedback on a LG I tried to fix before and had a small problem with the adhesive strip, get a call the next day to clarify the problem and to solve it!
Screen I just got is messed up and cracked maybe happened in transport need to be contacted not sure why this is that way
Shipping, customer service, and ordering were amazing. However the screen was broken when I got it... Now waiting for the new one to come
I got my screen in a timely manner, installed it with no hitch, and now my phone looks like brand new. So stoked.
Just as ordered looks great, can't wait to put it together. Tried just replacing the screen. Got into more than a expected.
Paid like $10 to receive this in 1-3 days, it was on day 5 that I received my order. A bit irritating, but other than that, so far so good
Vividx screens are good quality. But stay away from refurbished screens. They try to dump them on you if defective.
Tip for consumers:
Don’t buy refurbished lcd.
Screen fits and works perfectly as described. No issues and install was easy, took approximately 20 mins.
The part exceeded my expectations, and the swift delivery was a pleasant surprise. Trustworthy and efficient!
Cool inexpensive fast shipping I've already recommended... will be back in about 2months to repair other phones that are in need of replacement parts
With fast shipping and top-notch customer service, this seller has earned my trust. I will always recommend them!
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