• Fixez

Fixez

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Overview

Fixez has a rating of 2.9 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fixez most frequently mention customer service, new screen, and return shipping problems. Fixez ranks 12th among Mobile Repair sites.

  • Service
    21
  • Value
    21
  • Shipping
    20
  • Returns
    21
  • Quality
    22
Positive reviews (last 12 months): 85.7%
Positive
6
Neutral
0
Negative
1
26
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How would you rate Fixez?
Top Positive Review

“Five starts!”

Adriana G.
11/14/23

Five stars aren't enough! This seller offers a superb selection of cellphone parts at competitive prices. I recently purchased a replacement part, and not only was the ordering process seamless, but the product arrived in perfect condition. Highly recommended

Top Critical Review

“BS Company, Avoid at All Costs”

John K.
10/2/24

Ordered a battery from them and though it was defective, I was only refunded half of the price I paid. I also had to pay for my own return label. This company shouldn't be considered legit.

Reviews (133)

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customer service (20)
Thumbnail of user tonyc163
Denmark
1 review
0 helpful votes
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December 12th, 2017

I ordered the power/volume button Flex cable for a Huawei Honor x5.
It was very good quality, and packed very well too.
There was a little plastic tool with it to easily pry the old one off.

Thumbnail of user conniea82
Florida
1 review
0 helpful votes
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August 7th, 2019

I really jacked up my phone... But finding the screen and lcd I needed was super easy. This website was the best rates and least expensive. My phone is like new again! Thanks!

Thumbnail of user rickd97
Pennsylvania
1 review
1 helpful vote
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February 13th, 2018

The part arrived as expected and on time. And the advertisement I saw that the touch screen and the frame came with a small tool kit. My order did not include the toolkit.

Thumbnail of user mariah533
Colorado
1 review
0 helpful votes
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May 18th, 2020

BUYERS - DON'T DO IT TO SAVE A BUCK... IT WILL COST MUCH MORE IN THE LONG RUN - I bought a screen to replace the broken one on my iPhone 6S Plus. I followed the directions perfectly for the install. The last connection was the batter and then when I plugged in the battery and powered up the phone smoke started coming out at the connections of the new screen. I quickly unplugged the battery and screen connections. My rushing to try to avoid damage to my phone caused a small tear in the cable. Called customer support... they approved the RMA to return. I notified them of the tear... even sent photos... they said to send it back. I paid to ship back, to find out the will not honor a refund. My phone is not unrepairable due to the faulty screen frying other components on my phone, I lost my money on the purchase and paid to return it for nothing. Go elsewhere. Don't buy from Fixez.com. *******

Service
Value
Returns
Quality
Thumbnail of user wadej28
New Jersey
1 review
0 helpful votes
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July 31st, 2020

I had to return an iPhone 7 Plus screen because to screen/ LCD was not turning on when I fixed my clients phone. Not only did I have to go through the embarrassment of not being able to fix my clients phone, I was not able to receive an exchange from fixez nor a refund! I had to send the damage screen back to Fixez just for them to deem the screen as "not acceptable for an exchange." And when emailing the support team I have yet to hear a response from the team regarding my existing funds. I HIGHLY RECOMMEND NOT TO ORDER FROM HERE. Yes the screens are okay but the customer service? By FAR the WORST I ever experienced.

Thumbnail of user mitchelli
Missouri
1 review
0 helpful votes
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November 18th, 2017

I got the premium iPhone 6 screen. Looks brand new and looks to be good quality as the last one I bought was as well. Quick shipping and good product as always.

Thumbnail of user johns2540
Colorado
1 review
0 helpful votes
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December 12th, 2017

I recommend this company to all they have what you need and it is true to the description of the product. So feel comfortable that when you order the product you will get what you need and want.

Thumbnail of user dorac17
Canada
3 reviews
0 helpful votes
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September 15th, 2018

It was quick to order and deliver. Also it was very easy to replace screen on my phone thanks to step by step instructional video provided by website.

Thumbnail of user davidl488
Colorado
1 review
1 helpful vote
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November 26th, 2017

Came earlier. But they sent me an email said the it was sold out that it was gone take a like three weeks before I get the idem. I'm inpressed it came so early

Thumbnail of user bradc536
Canada
1 review
0 helpful votes
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November 21st, 2023
Verified purchase

Fast shipping and a flawless transaction – exactly what you want in a cellphone part seller. Highly recommended!

Service
Value
Shipping
Returns
Quality
Thumbnail of user eddieb46
Eddie B.
California
1 review
0 helpful votes
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October 23rd, 2017

One of the items I ordered (an iPhone 6 battery) came without the Plastic Opening Tool, Adhesive Strip, or iPhone 6 Disassemble Guide as was mentioned in the ad. The other item I ordered was as advertised.

Thumbnail of user alyshaa8
Massachusetts
1 review
0 helpful votes
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December 31st, 2020

I ordered an iPhone 6s Plus screen when it arrived it was missing connections and had damage to the screen I shipped it back (paid for shipping myself) for an exchange or refund and was told I can't because of the damage it arrived with so now I don't have a screen for my phone and I'm out the money I paid for the screen and shipping

Service
Value
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Returns
Quality
Thumbnail of user michaelw1422
North Carolina
2 reviews
1 helpful vote
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October 7th, 2019

First tablet glass I ordered died in about 45 days. Cost me $10 to ship back THEIR defective glass. Order was lost costing me to put off the customer an extra week. Finally received replacement glass. Replacement glass would not plug up properly. Contacted live chat concerning issue with plugs being out of alignment and having to twist cable to get them to align properly and still would not plug in correctly. They instructed me to ship it back. Cost me another $10 to ship the replacement back. After receiving they refused to replace under warranty due to the plug or plugs being damaged. WHICH IS WHY I CONTACTED THEM TO START WITH AND WHY I SHIPPED IT BACK TO START WITH. You can't get anything by email. It's like they just keep copying and pasting the same response. So, I tried live chat and the chat agent just dropped me and never responded again. I made the first phone call and was told they would call me back in an hour. 6 hours later I called them back and was told they would have to research and call me back. Again, in 1 hour. It has been a week now and nothing. Might qualify as the worst customer service I have ever dealt with. I ended up having to pay out of my own pocket for a new glass to satisfy the customer. I will never order for Fixez again and warn you that if you do to do it at your own risk. I have probably spent $700 over the past few months and they have lost a customer over a piece of glass that they probably didn't have $50 invested in.

Thumbnail of user ashleys457
New Mexico
1 review
0 helpful votes
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August 29th, 2019

Sent me broken pieces that were not even attached... spent money and it was all a waste. Please refund me or send me what I need

Thumbnail of user rositac2
Canada
3 reviews
0 helpful votes
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September 21st, 2018

Gave feedback on a LG I tried to fix before and had a small problem with the adhesive strip, get a call the next day to clarify the problem and to solve it!

Thumbnail of user scottc167
Pennsylvania
1 review
0 helpful votes
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January 8th, 2018

Screen I just got is messed up and cracked maybe happened in transport need to be contacted not sure why this is that way

Thumbnail of user coltonk4
Utah
1 review
0 helpful votes
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September 29th, 2019

Shipping, customer service, and ordering were amazing. However the screen was broken when I got it... Now waiting for the new one to come

Thumbnail of user nicg7
Washington
1 review
0 helpful votes
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January 15th, 2018

I got my screen in a timely manner, installed it with no hitch, and now my phone looks like brand new. So stoked.

Thumbnail of user kent454
Nebraska
1 review
1 helpful vote
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October 31st, 2017

Just as ordered looks great, can't wait to put it together. Tried just replacing the screen. Got into more than a expected.

Thumbnail of user colem210
Iowa
1 review
0 helpful votes
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December 24th, 2017

Paid like $10 to receive this in 1-3 days, it was on day 5 that I received my order. A bit irritating, but other than that, so far so good

Thumbnail of user papaa4
Canada
1 review
2 helpful votes
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June 6th, 2022
Verified purchase

Vividx screens are good quality. But stay away from refurbished screens. They try to dump them on you if defective.

Tip for consumers:
Don’t buy refurbished lcd.

Thumbnail of user briand634
Kentucky
1 review
0 helpful votes
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November 24th, 2019

Screen fits and works perfectly as described. No issues and install was easy, took approximately 20 mins.

Thumbnail of user alejog4
Canada
1 review
0 helpful votes
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November 18th, 2023

The part exceeded my expectations, and the swift delivery was a pleasant surprise. Trustworthy and efficient!

Service
Value
Shipping
Returns
Quality
Thumbnail of user isaacm92
North Carolina
1 review
0 helpful votes
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August 31st, 2019

Cool inexpensive fast shipping I've already recommended... will be back in about 2months to repair other phones that are in need of replacement parts

Thumbnail of user tessm91
Illinois
1 review
0 helpful votes
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November 18th, 2023

With fast shipping and top-notch customer service, this seller has earned my trust. I will always recommend them!

Service
Value
Shipping
Returns
Quality

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About the business

Find brand new smartphone and tablet replacement screens and parts at affordable prices. DIY repair resources including tools, videos, and teardown guides.

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