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Fixez has a rating of 2.9 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fixez most frequently mention customer service, new screen, and return shipping problems. Fixez ranks 12th among Mobile Repair sites.
Five stars aren't enough! This seller offers a superb selection of cellphone parts at competitive prices. I recently purchased a replacement part, and not only was the ordering process seamless, but the product arrived in perfect condition. Highly recommended
Ordered a battery from them and though it was defective, I was only refunded half of the price I paid. I also had to pay for my own return label. This company shouldn't be considered legit.
I bought sanitizer box with wireless charger built in
I pay $36 with shipping fee. I tested when I received it wasn't working, wireless charging keep beeping (charging and disconnecting sound)
Now sanitizer box when you press sanitation bottom sound comes sanitizing something but after second back to step one try few time no luck so
I contacted fixez same day I received the delivery
They issued return (not the return shipping label)
So I try to return from FL to LA coast me $14 to return postage I asked for return postage they say I have to pay for return
After one week when they received the returns they issued only $26 something, even it was their fault and defective product they gave me only $26
Are you kidding me fixez?
I ask why I'm getting only this much I pay $36 they said shipping charges not returnable, so
I lose $24 total ($10 shipping from there side and $14 when I shipped back to them)
This is not fist time now have decided never ever trust those Chinese people who sell fake and defective products
$#*! you fixes
Description says I was supposed to receive tool, adhesive strip, instructions and lens. Only got lens and bezel nothing else
Good quality tools and working replacement screen, very satisifed. Will be using Fixez again if needed
I took the shipment by myself i go to more then 150 KM, They did not but my mobile number in the shipment description
My screen wasn't working so I ordered a new one for my Essential Phone and it works like a charm now!
Service was good some how I ordered the wrong one. Was looking for the Pixel 3a Im assuming the one I got is for the Pixel 2.
Product as described, arrived very promptly I got everything I ordered sooner than the expected delivery date. EVERYTHING I NEEDED
Ordered a replacement screen kit for my Samsung S10+ (300$) along with the installation kit they recommend getting.
So the kit does not include all you need to do the job, so I had to order more parts in order to get to work. I could/should have done a deep dive into what the kit included and how much of that was necessary but, I guess I assumed that if this was the kit that was recommended specifically for the screen replacement I was buying, that it would include all I needed (since every replacement screen I have ever bought always included everything needed for the job).
So once I got all I needed, I proceeded to remove my damaged screen (which was chipped and causing the odd freak out but was otherwise working) and installed the new one.
I have done many replacements of this type before so it was not new territory for me. When removing the old screen, because of the way it was cracked, it basically fell to pieces. The frame and the adhesive was holding together somewhat so once I pried it off, it fell to bits.
Installed the new one easily, (removing the old one is the "hard'" part) and booted up the phone.
The new screen looks good at first but then, started flickering, glitching and refreshing randomly for no reason.
I called in for support and they asked me for a screen shot from the phone to show them the glitching I am talking about.
Think about that for a min...
A screenshot, from the phone itself, to capture what's being displayed on the screen that is buggy...
Anyways, I offered to send a video instead but they "'don't support videos", which leads me to think they must be running their support offices from a cave somewhere, running dial-up.
After putting me on hold numerous times, finally they sent me an RMA form to return the screen. SO I NEEDED TO REMOVE THE SCREEN AND IT IN.
Meaning, I would be without my phone for weeks until they process the return.
Fine.
Only, their return policy states that items need to be free of any adhesive and be in their original packaging in order to qualify.
Since it is impossible to test and install a new screen without removing the package or getting it in contact with adhesive, I fail to see how this is not a scam.
They've ignored my pleas and just keep reading the policy back to me.
Seek out alternatives, as much as possible; these guys are crooks.
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