FlipKey

Wouldn't give me a refund for a trip I booked. When we showed up at the rental the owner who lived in the same building said her dog had a highly contagious virus which could kill my dog. So we checked out and went to a hotel. Can you believe Flipkey wouldn't refund my $1500. Said no refunds no matter what. Well shame on you, I hope you suffer the worst bankruptcy imaginable and I will yell from mountain tops how horrible your company is. You'd rather have my dog catch a virus than do the right thing and refund me 1500 bucks!

The home we booked for our group is on the same street as a mass shooting that recently occurred. My group no longer felt safe at that location so per the cancel policy, I contacted the owner. She took 5 days to respond but said in writing that we could cancel but would pay a fee to Flipkey. Then Flipkey tells me the owner told them she would not allow us to cancel and get our deposit back and that she was allowed to rebook the home to someone else and get paid that full amount as well. So I am out $700 because we didn't feel safe at that home, the owner that paid Flipkey nothing to list that property gets to keep my money and the next person to book the home. Flipkey rep told me that shootings are common these days and this is no reason for them to step in. I even have in writing from the owner that I could cancel and get refunded!

This site is ridiculous. I mistakenly booked the wrong date range, and immediately, within minutes, cancelled the reservation. Their system confirmed the cancellation, but the dates still showed booked when I looked at it again to re-book the correct dates. I finally go the refund after getting the condo owner involved, but they are charging me the booking fee anyway. Basically, they are charging me for a mistake. That's just ripping people off. I'll never use Tripadvisor or Flipkey again.

I looked at a house listed on FlipKey ONCE. Now, I have spent months attempting to get my personal information off of the site and unsubscribe. Of course, they are required to offer customers the right to unsubscribe, but they don't. I got information on their new privacy policies. If you want to opt out, you visit their site and it is automatic approval for them to keep your information. If you don't visit their site to opt out, it is once again tacit approval. You can't ever get out. I have left them dozens of emails, they never respond. They left an address for their legal department, but don't bother. They won't ever respond. I am in the process of filing a complaint with the Better Business Bureau.

Our 500.00$ deposit was kept by the home owner. She claimed things that were untrue (furniture and pans broken, excessive people in the home). -- and immediately after we checked out, submitted an itemized budget and photos to Flipkey, to get their approval to take the deposit. We had no opportunity to defend ourselves, nor did we realize we should have taken photos of the house to disprove her claims. Flipkey sided with the owner and released our deposit to her. No appeals.

Property Owners - DO NOT list with this company!
Just got off the phone with them and they DO NOT screen potential guests in any form. The only information they get is email and credit card information for payment processing.
You could potentially be inviting a person with a mile long criminal history into your home and do not know it.
On the other hand, AirBNB requires potential guests to fill out a profile with them before they can even request a date. You can see the person's picture, personal information, where they live and past reviews from other property owners. BEWARE!