Floor & Decor

We have been using the services of Floor and Decor (FD) to support our flooring needs. On their website I was able to find stair treads to match my new hardwood flooring from FD. I was so pleased that they offered these treads. However when I ordered the stair treads I was forced to pay and additional fees for ship to store($250). I have never incurred shipping fees for ship to store delivery. Why offer a product on your website and charge the consumer to pick it up at the store? This is a buyer beware review. Thank you.

I had a very comfortable experience with manager manager Niko- Arlington Heights Floor & Decor, on phone and at store. Niko helped me understand scope of my DIY and get all the necessary materials. I was lucky to meet him at the store, where he remembered our conversation, answered ALL my follow up questions, and helped me get all the materials. Quick, clear, and efficient. Sincere thanks to Niko!

I bought all related flooring they advertised me to buy. And ended in a disaster floor didn't get together, break so easy make noises. When I went to the store to help me they said I needed hire floor specialist…long story short…didn't get help at all. My floor is all messed up.this is the floor

We ordered tile for shower and floor for a bathroom along with everything to complete the job. Picked up order from the store and it was on a pallet and shrink wrapped. After job was completed and some of the extras were taken back for a return found that they had picked two ditties for the shower floor. They want me to pay to have the floor replaced! If you let them pick your order make sure you get the right stuff. We paid for high end floor tile and they sent lower end tile!

Ordered 10 boxes of tile online based on 14 boxes available in the store. When I went to pick it up, I was told the tiles were NOT there. Really poor sign when the company can not keep their online inventory matched to their shelf inventory. Wasted my time.

I had a design consultant appointment with Macy at the Highlands Ranch location. She was incredible! She helped reign my thoughts and ideas in, was very decisive, and knowledgeable about design and decor. I was so greatly appreciative as I was feeling extremely overwhelmed. She was kind, patient, and offered great ideas! I highly recommend Macy for your next project!

The customer service is a joke, worst ever. I have been lied to, hung up on. You would think that big of a company would be able to track their inventory in the stores or be able to afford a phone to put in their distribution center. I have never dealt with such complete incompetence in my life.

Sanford, FL. I needed to exchanged few broken tiles boxes and I was seeking for help and no one showed up. I carry the merchandise by myself to the store. I was totally ignored. I am very disappointed. I will never give business to the store. I would it give zero stars but unfortunately that's not a choice!

Earl helped me to select my flooring and all necessary materials. He was patient, professional and knew the right questions so I made the perfect selections. He also provided guidance on my paint colors! He deserve a raise and a praise!

Purchased Peel and Stick stone planks. After a week the stone started separating. Visited the store to express my concerns where I was told to file a claim and wait for inspection, more paperwork etc... Having to wait for a claims department to address a simply bad product is not an expected customer service response. First I will not recommend Peel and Stick Product to anyone. Waste of money and time. Second, very disappointed of how the store handled my concerns. The product was recomendated by the store as a quality alternative to stone veneer. At 7.99 per Sq ft. And with a statement of easy installation and long lasting product I feel mislead and cheated. The planks started peeling off the wall in just one week. Not only the glueed side is peeling but also the stone separates from the sticker. Bad product made of cheap material and overpriced. One star is generous.

I setup a corporate account and was approved with $20,000 in credit. Called ahead to the Everett Store and told them I was coming in. Got there and their computers couldn't find my accounts even though I had their activated account card. Long story short they wasted a whole day of my time. Never again.

If I could give John Koch 10 stars I would. I tried to return a fair amount of tile today which was purchased more than 90 days ago. I was aware of their 90 policy but called and was told I could get store credit as it was a product that was still in stock. When I tried to return the tile my return was decline. John went the extra mile to make sure that my return was accommodated. I have rarely received more gracious help. Adam was also helpful. I got store credit and will most certainly be using it - and more I'm sure. Thank you John. You made my day!

Supper disappointed from this store! They said your floor is at the port in it is gonna be delivered in 2-3 weeks. After 2 weeks they are saying we don't why but your order is still at port! God know when i receive the hardwood floors!

I bought a vanity at Floor and Decor (combo sink, top, vanity). The brand was Studio Design by Avanity. Within six months there were chips all over the vanity and then my daughter dropped a jar in the sink and the sink blew apart. No empathy or compensation from the store or manufacturer.

They wouldn't take excess tiles after 90 days. If they are down the street from you that is fine. When you have to travel a long ways, not fine. Waited for reason other than just to return tile to make the trip. Was just over 90 days and they wouldn't take it. Will never use them again. Will stick with local stores.

They will literally deduct up to 50% on returns if you don't have s receipt or is past 90 days. Stay away
12/25/23 there is a new policy in the story that is unprecedented, when you buy tiles in boxes or loose, you will only be allowed to return the item in the same way you purchased it. So if the box had 20, you will not be allowed to return the remaining pieces unless you purchased them individually. Same item, same price, but only returnable in the you buy it. Does not make sense at All.

I had some broken tile that was shipped to my local store in Fort Myers Fl. They were worthless so I called the store it was shipped from Lakeland FL. Missy one of the managers took care of me and shipped the tole I needed. She was very friendly and caring. Fort Myers locating needs to do better job.

The products are ok. Customer service is awful. Does not matter what day or time you call, they are always experiencing high call volume and can not take your call. And what is the point of being a "Pro" member when you get the same crap service as everyone else.

Floor and Decor does not do regular payments for people not in the store.
They do NOT accept credit card payments over the phone.
They will send you an email link for payment.
You can (try) to pay by the email link, they send.
Which even if you get to work, is a pain in the@$$!
Super frustrating to work; this time it was their expiration for credit card dates did not scroll.
I was NOT able to pay for my order via their system.
I will NOT do business with Floor and Decor simply because they have been too frustrating to work with when it comes to simple check out payment methods.

Our order was split. After assuring us it was all there. Except for one outstanding lady (Kristy at Ft Myers location, SHE GETS 5 STARS) we would have never gotten our paid for tile. Kristy understood the situation and stayed over her quit time to correct it. She should manage this store. To call this company after you place your order is impossible.

I am in the middle of renovating two homes and have visited Floor&Decor in Hampton multiple times within the last few weeks. Yesterday I made the decision on the items that I needed with the help of Darrian. He took the time to walk me through the store with me and was very patient as I made my final selections. He pulled all of the items that I needed and when I realized that I needed more tile, he was so patient and had no problem getting what I needed. I had to also get some grout and Dan was so kind! He took the time to show me how to find the color I needed and he pulled the items for me as well. It was such an awesome experience and it's good to see that people are so willing to help. I must also say that whenever I enter that store, I'm always greeted with a "hello" or "welcome" and a smile. I truly appreciate the kindness and the help that all the employees provide each time I visit that store. Keep up the good work! See you soon.

I shopped at three different F & D stores within two week because lack of inventory of my items.
1) Novi, Mi- terrible customer service, that's a zero! 2) Sterling Heights, Mi, wish I remembered associate's name, Arbus? Lazy.
3) Mick at Ypsilanti, Mi was amazing! She asked if she could help me as I walked into the store. She walked to the items I needed, picked them out. We walked to the register to pay. The following week, she did a follow up phone call about my project.
She is the ONLY reason I am giving this company five stars. Good luck Mick in your future! You got it! I'm happy for you. Go see Mick for your design needs.

We ordered tiles and received several boxes together that were fine. We ran into a problem when we needed one more box. We ordered the one box and it arrived with broken tiles. We ordered another and it arrived with broken tiles. We were dealing with the North Charleston SC location. We told the company about the problem and even though were paying over $100 for shipping they would not promise to get them to us without damage. Totally unacceptable! We received mirrors and delicate items in the mail from other sites and they are fine. I have never paid so much for shipping and had such disregard for the condition of how the items arrive.