Floor & Decor

This is for the Glendale and Tollefson stores. We had a bath remodel scheduled, we are snowbirds so we bought the tile with what measurements we gave the "advisor", basically replacing a tub and surround with walk in show same footprint. We asked about returns as the contractor said he wouldn't be able to get to it till summer or fall.
Well he did it in December, we returned to AZ in Jan and I called up the store and all they would say, was 90 days, bad on me for believing them, when asked about why their measurements were so off, no answer.
Their prices were more inexpensive, but I would go to a local tile shop for this, rather than the poor customer service.
If I would have been told up front about 90 day return I would have went elsewhere.

Not very happy

I'm not quite sure how anyone can say negative things about Floor & Decor in Plano TX. We have used them for all 4 of our homes that we purchased and sold. Our Design Consultant, Karen Justiss, is nothing short of extraordinary! She is pleasant, knowledgeable of all F&D products, makes beautiful recommendations that have paid off tremendously! We will continue to tell our friends and family about the outstanding customer service we've received in this store. Kudos to Ms. Justiss again!

Asked the salesman what floor they recommend for a power chair because my wife has MS. We were instructed that the LVT was for sure the way to go. So we bought 5k worth of flooring and had it installed. The floor started breaking within 3 weeks at the seams. The store managers were Zero help. Finally found who to talk to at corporate. They had floor inspector come who said the floor should have never been used with chair. Denied any refund or discount. No legitimate reason just zero help after putting in what they told me to buy.

Never ever buy anything from this TERRIBLE CO. Waiting over 3 weeks for delivery. Called customer service for weeks No response, no answer, phone just rings. Finally after 3 weeks spoke with Brooklyn. Stay far away., Company will take your money, but no delivery, no customer service Brooklyn was very helpful

We bought flooring for an entire 2 bed/2 bath condo. Liz in the Pembroke Pines store was very knowledgeable, and professional. She is amazing! 5 Stars for her! Would highly recommend her. Unfortunately, the delivery experience was a nightmare. We don't live at the condo. We waited all day, called several times, waited for 10/30 minutes on hold, each time. Never giving us a time. Finally, at 4 in the afternoon, my husband called again and was told they would be there in 45 minutes. Didn't show up until 6:00, stayed in the truck because there was light rain. The driver would not put flooring in the garage. Left it in the driveway. The driver had a very poor attitude and complained the entire time about how much work he had to do. His name is Leandro Garcia. I would strongly suggest you all change this delivery company. I would not recommend anyone have the material delivered. The entire experience was a total nightmare!

They do not honor their warranty. Nucore performance 100% waterproof luxury Vinyl planks. Warranty claim was denied due to moisture detected on the panel. 1800sqft of flooring began failing after 6 months. The whole house developed issues with the joints breaking. Flooring inspector found moisture in one of the areas riddle with broken joints and used the moisture as grounds to deny the entire claim.

Advertised as 100% waterproof, not affected by moisture or humidity. But they will find Any and All reasons not to warranty the product. This product is extremely vulnerable to moisture and humidity. Do Not use the recommended Sentry underlayment. While it's listed as supported in the warranty, it's my belief that it causes the issues I'm describing. There are multiple complaints out there with similar stories.

Shop elsewhere for your flooring needs. Do better researching than I did

Nobody cares about you, you have to help yourself, I was planning to buy 1200 SF. Of tile no sales persons. Around, when I selected the tile I wanted, they don't have enough quantity on stock but have some in Naples but I have to pay for delivery from naples to the store in Fort Myers.
Absolutely no recommend this store.
Don't waste your time visiting this store.

Tom in the tile dept of the Roswell store was so helpful and had such a great attitude. Hard worker and so polite. He helped us get everything we needed to design a new shower stall. He was very patient while we made our choices and helped us make decisions. Floor and Decor is blessed to have him working in their store.

I had spent over $8000 in their store. Had to return unused product. They shove you into their "returns cattleshoot" and you end up talking (or they just nonstop keep droning on and on about "their" return policy with people that barely speak English) without any concern about your concerns. They kept running on and on about "their" ninety day return policy. I broke my neck and had no way to return the unused product. They are fine with taking your money, but horrible with support. Another Chinese company I smell, just like Ebay and Amazon dumping products with NO support what so ever.

Recently my fiancé and I went to the store in Tampa Florida looking to design our new bathroom remodel. We needed shower walls, shower floors and bathroom flooring. It was a task that I wasn't quite sure how to put together. Kelly was terrific. She gave us design tips, recommendations, skilled know how and her honest opinion. I felt very good about the choices we made. I would encourage anyone looking for choices to get with her. Ask for Kelly Shabott. You can't go wrong.

So I do about $10,000 of business with them every year, and when I go to return some product, they give me an 800 number to call so that some non english speaking 3rd part person can tell me that they will not give me a refund, not even store credit. Please don't go there! They suck!

I ordered 6 boxes of tile that came to $345.41, the carrier delivered only 3 boxes of tile to me and most of those tiles were heavily damaged. All I'm getting from the Customer Care dept of Floor and Decor is that they are working on my damaged boxes and will get back to me but no one ever does, you have to call them and they continue to brush you off and say they are looking into it. It's not that hard to understand, I paid for 6 boxes and you gave me 3 broken boxes and you are trying to avoid refunding my money. This company is a nightmare to work with, I paid a $4k deposit to a tiling company and they are due to start work and I have no tile and no money to buy more tile, just stay away from these people.

It has been 10 days since I ordered two tile samples. It has been 10 days and according to FedEx has not even been shipped yet. Their customer service people must be from another planet, very poor. Imagine how long it would take to get an entire order?

Joel Fontanez Sales Associate, was very professional, well informed about solid wood flooring, and pleasant to do business with. Mr. Fontanez was very patient and made sure that I was totally satisfied with the selection that I purchased. I would refer him to anyone who is interested in buying flooring from this store. This was a stress free experience.

I spent $3500 on vinyl plank flooring from Floor & Decor & needed to return 6 boxes that were valued at $310 but was refused by the store at the Homewood Alabama store. It was past 90 days, and I didn't have the receipt, but they were able to pull up the purchase by my phone number, so I only wanted to get a store credit. The manager said the return was denied because the flooring had been discontinued, which was a lie because it can still be ordered online. I was given a phone number for "The Retail Equation" to call and file a dispute. I called them & they said the return was refused because I didn't have a receipt, not because the item had been discontinued. I wish I had read the reviews on this company before I bought from them. They have a 1 star rating with BBB. If I could give the a 0 rating, I would.

I am building a home and needed tile for 4 bathrooms. It was a lot of deciding and a lot of coordination. EVERY step of the way I was helped by a wonderful crew. Thank you to Alyse, Alex, and Jessica at the Austin Parmer location at Tech ridge. I had to get tile from 4 different locations, but it did not seem to be a problem for this amazing team.

Yesterday I went to Floor & Decor in Cedar Park, Texas and met a Salesman Derek.
Derek was just outstanding with all the help and suggestions for my bathroom remodel. He took all the time in the world to make sure l was completely satisfied with my purchases and l had everything thing l would need to complete the project.
Also a big hands out to Tonya Price for her directing me to this store!
Tom McGowan

Placed and PAID for a $3,200 order for re-do of 2 baths. Contractor did pick -up of order. Was shorted a box of floor tile on pick up. Contractor did pick up and when he arrived at our home he realized he was 5 pieces short of floor tile. We called that day-- 12 times-- but no one answered. Next day, a Saturday we were able to speak to Charlie the warehouse guy. He said he would have to look at the Security tape and he'd get back to us. I suppose implying our contractor was dishonest. Its now Wens and haven't heard from a soul. Placed 17 more calls--no where. Literally no one answers the phone here. Was told that store manager would reach me. Nothing. Terrible shoddy business practices. My contractor is a decent honest guy. Who needs this aggravation Buy elsewhere.

My small business helped build the site for a new Floor and Decor in Baton Rouge, LA. My company, along with three others, were not paid for services estimating $500,000.00. DO NOT SHOP HERE! They are all criminals.

I would give this company zero stars if I could. I attempted to call 7 times before I visited from a distance. I was never able to talk to a human being. Why would anyone place an order with this company if they won't even speak to you BEFORE you give them your money?

On 6/10/2023@ 10:15 in Virginia beach blvd. Store poor service at the checkout because one register open and there's two employee helping One customer and then when they take the next register the employee didn't know how to finish that customer fast and also she had to ask the other register to help her and leave her register and help her and then a third one when he comes to open the register the register it has issue with logging online so I had to leave what I'm buying and leave the store!

Floor and decor is the best and only place to get flooring. At all of the locations I have been the product is the best as well as the customer service and management. Prices are extremely affordable too. Would recommend to anyone who needs flooring in their home.

I was in the store to pick out tile and heard the WORST management conversation with an employee... I walked out after hearing this horrible conversation to an employee from someone in charge... no wonder when i come into this store i dont see the same faces... can only imagine the turn over under this kind of management.