Floor & Decor

The Paramus Store had a wide selection of Kitchen Floor products.
Jim was particularly helpful.
The Price was fair and reasonable.
The Installation was professional.
*****Doug and Karen

I was in the store on or around 10/22/21 I was very impressed with the layout and how easy it was to find what I was looking for I have been an installer for the past 43 years when it came time that I neededget to help that was easy to Sabrina came to my rescue she help me all the way through my purchase from the sales department all the way to the back door where I was loaded out she made sure it was a quick and easy experience for me I was really impressed with the service that she gave me thanks so much Sabrina

I came in early in the morning about a tile I ordered and received the wrong one she came out smelling like a lot of alcohol yelling at me she was really sassy from the beginning and wasn't really trying to fix my issues and told me she had a headache she couldn't deal with this and got someone to help I ended up canceling my order because I don't wanna spend money where I was treated like that I really hope that miss Gina Rodriguez can treat the consumers better in the future

I came into the store with all 6 of my grandchildren I was assisted and helped by Cindy she had patience with my family she was great she really schooled me on everything I needed she's the best

WE PLACED AN ORDER ONLINE PAID FOR DELIVERY THE DELIVERY COMPANY SENT 1 PERSON TOP DELIVER WHEN WE SPOKE THEM ABOUT 2 THE GUY WAS HURTING HIMESLF… WE RESCEDULED FOR TODAY JUST WAS TOLD BY THE DELIVERY COMPANY THEY CAN NOT FIND OUR ORDER… IT WAS EITHER SENT TO ANOTHER STORE OR RESOLD… WE HAVE WORKERS HERE PAID PEOPLE. NO TILES WE BOUGHT. SPENT OVER 2K AND THIS IS HOW THEY TREAT CUSTOMERS… HORRIBLE THE WORST AND; LAST TIME THEY HAVE OUR BUSINESS… IDC ABOUT COVID, IT HAS NOTHING TO DO WITH CARING FOR CUSTOMERS AND HOW WORKERS RESPOND TO THEM… UTERLY DEPLORABLE WORST THEY HAVE A TON OR TILES TO LOOK AT BUT NOT WORTH THE HEADACHE OF SUB P[AR CUSTOMER CARE… NEVER EVER AGAIN… GO ELSE WHERE IF YOU CAN OR TAKE WHAT YOU BUY RIGHT THEN… NO ONE PICKS UP ANSWERS OR RESPONDS AND THEY WONT HOLD YOUR ITEMS 14 BUSINESS DAYS… THEY SELL YOUR ITEMS AND MAKE YOU WAIT EVEN WHEN WORKERS HAVE BEEN PAID

Day before this happened I drove my Prius to pick up flooring I ordered. I explained how to load my car with 25 boxes and worker ( long blond haired) listed to my instructions and was very polite and nice. I draw safely home. Today I came to pick up the rest of my flooring boxes different worker ( has glasses, and darker curly hear) took initiative and loaded car not listening to my directions.
Well on the first traffic light boxes went flying into my windshield and broke it. I turned back because it was not safe to drive with flying boxes around. I asked for manager and needed to reload car in different (safe) way
Manager filed insurance claim. When I suggested on how to load car worker with glasses and curly hear did not show any interest in following instructions. He was taking boxes out and was tossing them. I asked him not to toss my flooring because it my brake, he did not care. Manager stayed and watched all what was happening without comment. I became so disappointed that I couldn't find any words to discuss anything any more. Manager supported his workers and they left me outside with boxes on the ground and closed the door! I loaded my car myself. Now I know that people don't drive flooring boxes in Prius but if these workers listened to me like one did previous day maybe all this would not happen. Maybe if I wasn't older women with foreign accent they wouldn't just let me outside with my boxes and closed door. On Monday I am calling customer service and filling complaint
I am including pictures of my broken windshield and my hands after I loaded my car myself.
Store is in Mission Viejo

THE DON'T CARE ABOUT ONLINE ORDERS I DID ONE YESTERDAY I CALL BEFORE PLACED MY ORDER AND THEY SAID THEY HAVE IT IN STOCK AND 24 HOURS LATER I CALL AND THEY SAID THEY RUN OUT OF STOCK THE PRODUCT AND CANCELED MY ORDER THAT'S UNRESPECFUL AND HAPPENS IN DIFFERENTS STORE NO JUST ONE UNPROFFESIONAL PEOPLE SO EXPENSIVE TO BE LIKE THAT

My wife and I saved for some time for hardwood in our house. So we go to Floor Decor and were guided to purchase the Nucore LVT, we bought and wound up spending 9,200.00, we hired a professional contractor to put it down because we are in our 70's. After we got done the Nucore LVT Cherry for was fantastic looking, but when we started moving furniture in, we started noticing indentations as large as a quarter and very deep, wherever furniture had set no matter the weight there were serious indentations. So we go back to Nucore and two of the same managers who pushed us to the Nucore LVT say OH do not buy this they have bad indentation problems, IMAGINE THAT. So we go through the warranty process of 3 weeks and some lady from Atlanta calls me and follows up with a email of a warranty paper on all of NUCORE LVT, which says at the bottom bt itself, no warranty on indentations(first time we have seen this paper). She also put in her email that we could have there independent inspector come out for 600.00 dollars and see if there is any factory oroblems, but probaly they would do nothing about it. If they ever close the FLOOR DECOR stores these people could sell cars on 7th street Road, they have a lot of experience in this sort of selling. We have been totally crewed out of 9,200.00 dollars and I have luan, pieces of wood and whatever under every piece of furniture in our house even the dining room chairs. DO NOT BUY FROM FLOOR DECOR AND DO NOT BUY NUCORE LVT, YOU HAVE BEEN FORE WARNED. THIS IS NOT A CASE OF SOUR GRAPES, IT IS A CASE OF PURE THIEVERY. ROGER BRUTON

Floor and Decor denied a return of tile indicating that the purchase was outside the 90 day return policy. The purchase was within 90 days. The floor manager also cited that the tile was not longer stocked by Floor and Decor and could not be returned. This comment is 180 degrees from another employee's comment that told me I could return extra tiles that I did not need. When I mentioned this information to the floor manager, she ignored it and denied the return of the tiles. I have a 3/19 receipt indicating the purchase of the tiles that Floor and Decor denied as being over 90 days. DO NOT TRUST THE INTERNAL RECEIPTS THAT FLOOR AND DECOR MANAGES WITH YOUR CELL NUMBER!

In a situation where materials are in short supply and labor is also difficult to schedule, Floor and Decor's 90 day return policy less the additional days the store decides to knock off the purchase is out of touch with the reality that people have buying materials and scheduling tile layers.

My recommendation is to buy from another supplier than Floor and Decor unless you want boxes of tiles left in your garage.

I don't know who's worse, Floor & Decor or FedEx.

I bought a tile saw from F & D last Monday (8/17) and they shipped it via FedEx the next day. FedEx LOST the shipment. I called F & D a couple of days ago and they checked and verified that the shipment was lost. I spoke with a woman in the Everett "Command Center" and she said she would have another tile saw shipped out immediately via another carrier and would call me with the tracking information yesterday (8/27).

I never heard from F & D yesterday so I just called.

NOTHING HAS BEEN DONE.

I spoke with the same woman in the Command Center and she said she could have a tile saw shipped out to me but would have to use FedEx? WTH? She didn't even bother to apologize FOR NOT DOING WHAT SHE SAID SHE WOULD DO.

She said she just got approval from her manager to ship another tile saw out but he would not allow her to use another shipper. She didn't have the common courtesy to follow up with me to let me know what was going on AS SHE SAID SHE WOULD DO.

I'm sorry, but I AM FURIOUS. I need the tile saw for work I'm doing on a cabin and now TWO WEEKS LATER I STILL DON'T HAVE THE TILE SAW I PAID FOR 2 WEEKS AGO!

I told her to refund my payment and now I'm looking for another vendor.

The customer service was great and he helped us with our purchases and made the experience fun and easy. Thank you Carl for your help and jokes :)

Omar at this location was awesome he was super polite and helpful and very patient he's good customer service. Thank you so much Omar.

THE WEBSITE SUCKS AND I GOT A LATE FEE, BECAUSE I COULD NOT ACCESS TO MY ACCOUNT ON TIME, I WAS TRYING TO RESET MY ACCOUNT AND I COULD NOT BECAUSE THEY DID NOT SEND ME THE LINK TO RESET MY PASSWORD, AND AT THE BEGINNING THEY DID NOT SEND THE PAPER STATEMENT ON TIME, I TRIED TO PAY IN THE STORE AND THEY TOLD ME, EVERYTHING HAVE TO BE THROUGH INTERNET... BULL$#*!... THE FEE CAN NOT BE CANCELLED IN 18 MONTH, BECAUSE THEY CANCELLED THE FIST ONE THAT WAS THEIR MISTAKE(BECAUSE THEY DID NOT SEND THE PAPER STATEMENT ON TIME) THE ASSISTANT BY PHONE BLAMING THE MAIL... COME ON... IF THEY WANT TO HAVE A REALLY EASY WAY TO PAY THROUGH THE WEBSITE IT WILL BE ON THE SAME WEB PAGE A LOGIN OPTION FOR THE CREDIT CARD AND ANOTHER OPTION FOR ORDERS, THIS IS SUPER CONFUSING, BECAUSE YOU HAVE TO FOLLOW LIKE 6 STEPS, THEN THE WEBSITE REDIRECT TO YOU TO ANOTHER WEBSITE TO BE ABLE TO PAY.
THIS IS A BAD CUSTOMER SERVICE AND BAD FRIENDLY WEB SITE. THE CUSTOMER SERVICE BY PHONE ALSO WAS NEGLIGENCE TO WRITE OFF THE LATE FEE. I DEFINITELY DO NOT RECOMMEND BUY IN FLOOR AND DECOR USING THE CREDIT SYSTEM. THIS IS A BAD EXPERIENCE

Floor and Decor is one more giant corporate grubber sullying the market place with low cost products they oversell and fail to fulfil accurately to those who are FOOLISH and TGRUSTING enough to order through this pathetic company! I ordered from Floor and Decor and will NEVER trade with this Home Depot related rip off circus! CHINA seems to be their busines model if not their business partner. Wonder what the ownership of this company looks like... Truly disappointing at the very least. Dangerously risky if you value honesty and integrity with those one does business with. This outfit is bottom wrong. Size matters when it's a garbage dump stinking up the market place. This is a clogged toilet in that respect. Full of, you guessed it! Dishonest and only interested in taking all you got and turning their backs... I do not know how to link my Email order receipts to this site but can provide my store order number which is rb************** and my order was "shipped" the RL Carriers (who say that order is NOT "SHIPPED") on thte 21st Oct. 2021. Lying as always. Customer service (if you get them after DAYS of waiting on HOLD) hasn't a clue! They pass you off back into limbo... TYPICAL! AS long as WE support this CRAP it's what we get...

They have a very poor customer service. You need to be chasing people for help and they get upset and rude if you asked them for help.

Every time I go to Floor and Decor and John is the manager the store is amazing. John really knows how to run the store!

Courtney was the best. Friendly, patient, knowledgeable. Really made my buying experience enjoyable.

I was charged 600 dollars interest fees,for 10 payment free interest...I call the manager of customer service she told ne you want me to closed lol

Ordering was a challenge. Website needs some updates. $4000 for flooring, $880 to ship. It is dried out and brittle. I called and had to communicate via email with the "WEB DAMAGE" team - Translation — Nobidy knows what is going on and they don't give a damn about prompt, courteous service. One response - said it would be 3-4 days. Called three more times. Average hold time - 38 minutes. One girl said she'd call back. Of course, she didn't. 4 days to decide to reshoot damaged products. Meanwhile, I have sub contractors I've scheduled and have to reschedule everyone. This is two transactions in one: FIRST AND LAST. This company steals your money then ignores your needs - WORST EVER. WORST EVER. WORST EVER. THEY HAVE GOOD PRODUCT, but pay more elsewhere FOR PROPER AFTER SALE SERVICE. THRIR CEO NEEDS TO FIX THESE MASSIVE PROBLEMS. Price is irrelevant when you receive damaged product and they refuse to even act concerned. Attitude reflects leadership. Poor leadership is reflected in every employee I've dealt with.

Emily warehouse associate at floor decor fairless hills was super helpful and friendly put flooring right in vehicle for me.

Five stars
Great!

The absolute worst place to do home renovations! Customer service is the worst you will ever experience at EVER store. The samples they post in the store are nothing like the actual products, they pick and choose what they want to sample and then when you buy the item and install it, it is nothing like it looked in the sample. When you bring it to their attention, THEY BLAME IT ON YOUR CONTRACTOR AND YOUR OWN NEGLIGIENCE. They expect you to inspect every item because clearly they are too lazy to do it themselves. If one store doesn't have something and they have to call another store to get it, good luck getting the other store on the line, no one picks up their phone and if they do, they say they are "to busy to check for the item so pay for it and drive over and if they don't have it, they will refund you" lazy and unacceptable. The escalations team is useless, they put you through the ringer for them to come back and do nothing for you. They are rude in store and incompetent to get anything done. Stick with Lowes and Home Depot. They at least know how to treat their customers.

Repeated attempts to reach the store, inventory is incorrect on line, once you reach the store you get disconnected typically. Awful website design. Hold times for the store are long and answers are not often accurate and they change each time you call. The only reason they are getting one star is because of one individual at the store that was a super star. Hoping she doesn't quit because of the inaccurate website and management of this big box store. I wasted many hours trying to resolve what should have been a simple fix if they would only pick up the phone at the store. I blame corporate for the staffing issues at this one store and getting them the help they need to navigate client questions. I found out that if you press that you want to order something they pick right up! Not so much when you have a customer service question like missing inventory or shipping info that you can't find online or get a straight answer about. Also that piano playing music on the hold function while you wait is nails on a chalk board frustrating, frenetic, and very obnoxious. Please switch this out for your own sake while there are potentially angry people on the other end of the phone trying to get answers. By the time you pick up we want to throw the phone at the wall when listening to this on long hold times. Also answers take 24 hours to get in some cases. How do you run a business this way? Get someone at each of the store locations who's sole job is answering the phone. Return phone calls in a timely manor if voicemails are left. Fire your website designer. Give out emails for managers of each store available on line to better manage their stores with client feedback. 800 Number is useless as well, one CS rep had a beeping fire alarm going off in the background while trying to resolve my issue. I get staffing and labor is really tough these days but this is ridiculous. Designer that helped me was no were to be found to answer questions. She took her credit for the order though. Lastly after nearly 20 days of trying to resolve misinformation on a $2000 order I will never do business with them again. I would rather over pay a smaller flooring or tile store than have this experience again. We are stuck now with resolving this issue but NEVER again! I am in the commercial design business and have never seen such a mess of managing a company. Trying currently to get the delivery charge of $320 dollars refunded back to me for all my aggravation and inconvenience. We will see. If I get some sort of apology for all this trouble I will update my review but not holding my breath.

Una de las peores tiendas para mi que existen para comprar.
Haces una orden online y no te dan status de la orden por donde va, cuando contactas a customer services si logras contactar con ellos te dan 1000 vueltas y siempre te dicen lo mismo. Mi expericiencia con ellos ha sido muy mala es la primeray ultima vez que compro con ellos.