Floor & Decor

I had been assigned Michelle as my decorator. What an experience! All I told her was what color I was thinking of for each bathroom. She put together a design for 4 full bathrooms and a powder room with various options. She made this part of renovating a breeze and relieved the stress that comes with this process. Thank you so much Michelle.

Only had one bad experience with another designer there who could care less about helping customers. He looked annoyed to even be bothered. Did everything he could to get out of helping customers.not once but twice. Even though we have complained, the manager has not bothered to call us to find out what happened. If Michelle hadn't personally called us and apologized on his behalf and then generously offered to take on the design job, we would not have bothered to come back.

Yousuf, one of the team members at the Northwest 290 location, was a jolly, knowledgeable person who assisted me from start to finish. Floor and Decor customers will really enjoy the services this young man has to offer. Thank you Yousuf…

This review is overdue. My husband and I felt that we were the luckiest customers in town at Floor and Decor Dallas location. Ray, the trainer of F&D, and Senior Designer Emily offered their expertise to help us to pick out our flooring materials, and the tiles and trims for the walls and floor of our bathroom, and shower stall. No doubt that they have superior experience and expertise, and of course very good taste. They took great care of our needs and wants and stay within our budget. We also received good services at the Denton location, Designer Magdalena got us started on our journey, and we were amazed at how she put everything together quickly. We love Floor & Decor that has so many choices, and the prices are competitive as well. Thank you for your kindness and devotion to our project.

There is no way to speak to a person in corporate management. We love the flooring we bought. Our installers say the quality of the products are above average. However, the crew loading the materials on our trailer, which was brand new, hit it and dented it. The appraiser said the damage was $550. This all happened in July of 2022. Yesterday, September 26,2022 we received a letter that the insurance has denied the claim. So, we not only spent over $9600 in flooring, but had to it pickup and handle the flooring ourselves and now have to repair or loss value of our trailer. This made the drive to Greenville, the trips back and forth and now the damage push the cost to being what I could have ordered it for right here in Anderson, SC and they would have delivered it. So, unless you have a piece of trash trailer or truck and live in Greenville, SC it not worth it. BUY BEWARE... stay away.

I've ordered floors multiple times.
Every time I go there it takes 1.5 to 2 hrs to check out.
Associates does not know how to work on a computer.
It takes the joint efforts of at least 3 people to place an order.
How about some training so they don't waist client's time!

We are using travertine tile throughout the house and pool area as well as tiling the bathrooms. The Pro Desk at Saugus MA was incredible. They bent over backwards to make sure that we received our order in a timely manner and that sister stores had quantities of specialty tile we required.
They even packaged up the tile vertically for us to ensure there was no breakage.
Thanks Jaime and Greg!

F&D does not stand behind their products or their contractors work! The installation of my quartz countertop was shoddy as is the product itself. The slabs were not cut or installed properly and the defect on one slab that their contractor tried to fix is disgusting and looks dirty. They are not standing behind their work and they are telling me I need to hire a third party to do an inspection that could cost up to $600! Stay away from this company!

We met with Lou to help with ideas for our master bathroom. His professionalism and patience made our process extremely pleasant. We first picked the wall tile, next was the niche and the floor was last. He added his expertise to help us come up with a finished project that we truly adore. The tile is great quality and the price was reasonable and within our budget. We definitely recommend this store.

I went to the store in Parkville, Md. On three separate occasions, encountered salespeople who were unfamiliar with the floor products that are in the store, finally made a large floor purchase, and my contractor had his truck loaded with the wrong flooring. When I tried to telephone the store, it took over 5 attempts to reach someone. I am now waiting to see if the store will pick up the incorrect flooring and deliver the right product.

Jason, the assistant manager, took his time I bumped into him in one of the isles he actually help me picked up all my tile. He also help me pick out the grout and help me to put together my bathroom model I am so happy with his customer service very knowledgeable and the products and definitely has a good taste and putting a bathroom together. Excellent customer service.

The minute we walked in the door, Celia greeted us with a smile and was very bubbly and kind. She was professional, knowledgeable, helpful and friendly. Not only does this store have an incredible selection of flooring, countertops, tile, etc., but the staff is great too! If you're remodeling your existing home or building a new one, go here! Fast!

We are a small construction company that remodels bathrooms. The staff at the Fresno Floor & Decor are amongst the most helpful associates I have ever met. From the Designers to the Pro associates & pro premier manager, I am never disappointed! These guys are always helpful and go beyond to make every customer feel important. We have never had any issues returning any product once a job has been done. They are always helpful with ensuring we have everything we need to complete our install. Pro Associates are top notch! Fabian the Pro manager is amazing always answering emails or text messages.

Visited 2 times seeking info on vinyl flooring. I had to seek out an associate. Both times the associate was on phone on personal call. I had to wait for them to speak with me. The first had no knowledge of the product and could not answer any questions. The second never ended his phone conversation. I asked him a question about quality of product in store and he scanned product code for answer then continued his phone conversation. He appeared to be hiding out at the rear of the store until closing time. Unbelievably he approached is 5 minutes before closing and informed us they would be closing very soon. How very sad. It's obvious they do not train associates in customer service. The online website is more helpful than store employees.

To all LVP shoppers who are searching for products please do not use Floor and Decor. Their NuCore flooring is the worst. They have an F rating on Better Business Bureau. There are many, many people including me who have been trying to get Floor and Decor to stand by their warranty of this terrible LVP. We are all trying to get a class action suit started and talking with lawyers. Denting and planks not staying together. We all have had professional installation as well. So please do your self a favor and do not use them. Hope this helps.

I am a contractor and I did 2 bathroom floors with the Hexagon tile. None of the tile was consistent with sizes. I did one bathroom black and one white. The black bathroom tile will not come clean from the grout. I've washed it 22 times with and without haze remover. I called to see if I could get any suggestions and they basically called me stupid. Never again will I lay their tile. Just awful. That photo is after 22 washes. Just awful!

I will never give these people my business again. And GOD forbid they answer the phone. When they do, it's a recording to leave a message and never returned. Was in there this weekend for over an hour. NOT ONE person asked if I needed help. GOODBYE F&D

We bought nearly $800 worth of product at floor and decor in Arvada, CO. We were repeatedly reassured that we could return any unused tile for a full refund. Today when we tried to return about $250 worth of tile to the same place suddenly there's a new rule that you have to bring it back within 90 days. We asked again and again and none of them ever mentioned any 90 day limit.

Find somewhere else to buy your flooring and tile unless you want to get ripped off by the floor and decor thieves

Pays associates nothing and expects them to break down their bodies for the customers. Their policy lacks stability and no two stores operate off the same spectrum yet associates are held to out of reach standards.

No care for the customers who spend thousands of dollars on materials and installation through Installation Made Easy / Bullis Installations. Shower failures after touting "we've never had a shower failure" to outright lying about discoloration of grout, cracking of grout, and flexing of linear drain top shortly after install and then refusing to correct outstanding issues.

My husband and I purchased tile at the Fort Myers location and we received excellent customer service from Hector, Stone Manager. He went above and beyond to make sure that we loved our selection, placing the order went easy and even made sure that pickup went smoothly. He was full of knowledge about the tile, installation and materials needed. Remarkable customer service!

Highly recommend Floor & Decor! Not only do they have a wide range of material to choose from but their customer service is above and beyond! I ran into a hiccup with my renovation where the floor on display was labeled wrong. After picking it up and bringing it back to my studio, I realized it was the wrong material. I was in a full blown panic for I was in a time crunch to open my business. Jaime fixed EVERYTHING. She made it possible for the right flooring to be delivered, while picking up the other flooring, and waved the delivery charged. Because or her, I am back on track to open my business on time. Jaimie is the BEST and single handedly saved my business. I plan on being a floor & decor customer for life. Any store can have good material but the excellent customer service makes all the difference. Thank you Jaime!

We purchased tiles and a vanity for remodeling our shower from Floor & Ddecor in Bellingham MA.

The return policy is

"return within 90 days of purchase with a valid sales receipt, we will refund your purchase."

However, after the contractor finished to re-model our bathroom, it turned out that the vanity's measurement was too big.
He took it out of the box but he never carried it to the shower and didn't try to install it.

We brought it back to the store. They refused to return our money because it was out of the box.

They didn't tell us this, and our contractor, who refers many customers to this store, was unaware of it.

In other stores (like Lowes, Home Depot, and Amazon, etc.) you can return without a box as long as the product is not damaged or used.

Went to Floor & Decor with no idea of the design I wanted. Limitless selection and, with the assistance of two amazing associates (one per each visit), Rebel and JuJuan, I love my tile and cannot wait to see it installed. This may be a "big box" store but, with employees like these two, all of my question were answered and the personal attention was really appreciated. Will return next for flooring - Floor & Decor, your people are top drawer!