Floor & Decor

Ordered 10 boxes of tile online based on 14 boxes available in the store. When I went to pick it up, I was told the tiles were NOT there. Really poor sign when the company can not keep their online inventory matched to their shelf inventory. Wasted my time.

Earl helped me to select my flooring and all necessary materials. He was patient, professional and knew the right questions so I made the perfect selections. He also provided guidance on my paint colors! He deserve a raise and a praise!

Sanford, FL. I needed to exchanged few broken tiles boxes and I was seeking for help and no one showed up. I carry the merchandise by myself to the store. I was totally ignored. I am very disappointed. I will never give business to the store. I would it give zero stars but unfortunately that's not a choice!

We have been using the services of Floor and Decor (FD) to support our flooring needs. On their website I was able to find stair treads to match my new hardwood flooring from FD. I was so pleased that they offered these treads. However when I ordered the stair treads I was forced to pay and additional fees for ship to store($250). I have never incurred shipping fees for ship to store delivery. Why offer a product on your website and charge the consumer to pick it up at the store? This is a buyer beware review. Thank you.

I bought a vanity at Floor and Decor (combo sink, top, vanity). The brand was Studio Design by Avanity. Within six months there were chips all over the vanity and then my daughter dropped a jar in the sink and the sink blew apart. No empathy or compensation from the store or manufacturer.

They will literally deduct up to 50% on returns if you don't have s receipt or is past 90 days. Stay away
12/25/23 there is a new policy in the story that is unprecedented, when you buy tiles in boxes or loose, you will only be allowed to return the item in the same way you purchased it. So if the box had 20, you will not be allowed to return the remaining pieces unless you purchased them individually. Same item, same price, but only returnable in the you buy it. Does not make sense at All.

Our order was split. After assuring us it was all there. Except for one outstanding lady (Kristy at Ft Myers location, SHE GETS 5 STARS) we would have never gotten our paid for tile. Kristy understood the situation and stayed over her quit time to correct it. She should manage this store. To call this company after you place your order is impossible.

Floor and Decor does not do regular payments for people not in the store.
They do NOT accept credit card payments over the phone.
They will send you an email link for payment.
You can (try) to pay by the email link, they send.
Which even if you get to work, is a pain in the@$$!
Super frustrating to work; this time it was their expiration for credit card dates did not scroll.
I was NOT able to pay for my order via their system.
I will NOT do business with Floor and Decor simply because they have been too frustrating to work with when it comes to simple check out payment methods.

I shopped at three different F & D stores within two week because lack of inventory of my items.
1) Novi, Mi- terrible customer service, that's a zero! 2) Sterling Heights, Mi, wish I remembered associate's name, Arbus? Lazy.
3) Mick at Ypsilanti, Mi was amazing! She asked if she could help me as I walked into the store. She walked to the items I needed, picked them out. We walked to the register to pay. The following week, she did a follow up phone call about my project.
She is the ONLY reason I am giving this company five stars. Good luck Mick in your future! You got it! I'm happy for you. Go see Mick for your design needs.

Went in looking for some cultured marble for the backsplash to our new vanity. This one gentleman led us to glass sill in white saying that was the closest he had to what we needed. He got a call from 'the boss' while we were working with him so he up and left us. Our contractor went and got exactly what we needed. Couldn't he just tell the boss he was with a customer

They do not honor their warranty. Nucore performance 100% waterproof luxury Vinyl planks. Warranty claim was denied due to moisture detected on the panel. 1800sqft of flooring began failing after 6 months. The whole house developed issues with the joints breaking. Flooring inspector found moisture in one of the areas riddle with broken joints and used the moisture as grounds to deny the entire claim.

Advertised as 100% waterproof, not affected by moisture or humidity. But they will find Any and All reasons not to warranty the product. This product is extremely vulnerable to moisture and humidity. Do Not use the recommended Sentry underlayment. While it's listed as supported in the warranty, it's my belief that it causes the issues I'm describing. There are multiple complaints out there with similar stories.

Shop elsewhere for your flooring needs. Do better researching than I did

Nobody cares about you, you have to help yourself, I was planning to buy 1200 SF. Of tile no sales persons. Around, when I selected the tile I wanted, they don't have enough quantity on stock but have some in Naples but I have to pay for delivery from naples to the store in Fort Myers.
Absolutely no recommend this store.
Don't waste your time visiting this store.

Tom in the tile dept of the Roswell store was so helpful and had such a great attitude. Hard worker and so polite. He helped us get everything we needed to design a new shower stall. He was very patient while we made our choices and helped us make decisions. Floor and Decor is blessed to have him working in their store.

I had spent over $8000 in their store. Had to return unused product. They shove you into their "returns cattleshoot" and you end up talking (or they just nonstop keep droning on and on about "their" return policy with people that barely speak English) without any concern about your concerns. They kept running on and on about "their" ninety day return policy. I broke my neck and had no way to return the unused product. They are fine with taking your money, but horrible with support. Another Chinese company I smell, just like Ebay and Amazon dumping products with NO support what so ever.

Recently my fiancé and I went to the store in Tampa Florida looking to design our new bathroom remodel. We needed shower walls, shower floors and bathroom flooring. It was a task that I wasn't quite sure how to put together. Kelly was terrific. She gave us design tips, recommendations, skilled know how and her honest opinion. I felt very good about the choices we made. I would encourage anyone looking for choices to get with her. Ask for Kelly Shabott. You can't go wrong.

I am building a home and needed tile for 4 bathrooms. It was a lot of deciding and a lot of coordination. EVERY step of the way I was helped by a wonderful crew. Thank you to Alyse, Alex, and Jessica at the Austin Parmer location at Tech ridge. I had to get tile from 4 different locations, but it did not seem to be a problem for this amazing team.

Yesterday I went to Floor & Decor in Cedar Park, Texas and met a Salesman Derek.
Derek was just outstanding with all the help and suggestions for my bathroom remodel. He took all the time in the world to make sure l was completely satisfied with my purchases and l had everything thing l would need to complete the project.
Also a big hands out to Tonya Price for her directing me to this store!
Tom McGowan

On 6/10/2023@ 10:15 in Virginia beach blvd. Store poor service at the checkout because one register open and there's two employee helping One customer and then when they take the next register the employee didn't know how to finish that customer fast and also she had to ask the other register to help her and leave her register and help her and then a third one when he comes to open the register the register it has issue with logging online so I had to leave what I'm buying and leave the store!

Search 3 months for flooring. Employee Luther took his time and shared his knowledge about flooring enough to satisfied me in my selection. Learned a lot from Luther. When looking for flooring visit Floor and Decor and ask for Luther.

We spent a hour with Sapphire at their location on Highland Ave. She was really fabulous in listening to our needs and helping us choose flooring, a vanity, and all things needed to install our purchases. She ordered what the store did not have in stock. We returned today to pick up our order, and everything was great. Shane helped us determine necessary tools and materials for the job. We are rehabbing a whole house ourselves, so we needed lots of supplies and advise. We live ten minutes from Lowes and Home Depot and drive thirty minutes to Floor and Décor. Worth the travel time every time. Sapphire and Shane are excellent, as is their whole staff. Shane told us to call him to help load after check out but Brian beat him to it. When was the last time you had people offering to help load so eagerly? Great people!

I am in the middle of renovating two homes and have visited Floor&Decor in Hampton multiple times within the last few weeks. Yesterday I made the decision on the items that I needed with the help of Darrian. He took the time to walk me through the store with me and was very patient as I made my final selections. He pulled all of the items that I needed and when I realized that I needed more tile, he was so patient and had no problem getting what I needed. I had to also get some grout and Dan was so kind! He took the time to show me how to find the color I needed and he pulled the items for me as well. It was such an awesome experience and it's good to see that people are so willing to help. I must also say that whenever I enter that store, I'm always greeted with a "hello" or "welcome" and a smile. I truly appreciate the kindness and the help that all the employees provide each time I visit that store. Keep up the good work! See you soon.

When I decided to remodel my bathroom I assumed it would be easy and fun. It certainly did not start out that way! After 2 weeks of tile searching in the stores and online, a friend told me to go to Floor and Decor. I said no way it is Orlando and an hour drive. It's worth the drive my friend said. I made an appointment with a designer named Ali Black. When I walked into the warehouse I had an immediate sense that my search was going to be over! Ali met me at the front door with a big smile all ready to help me design my bathroom. Within an hour I had my bathroom all figured out with Shower wall, shower floor and bathroom floor! Thank you Ali for designing my bathroom and making the process easy. And thanks to Samuel and Mykell for being at the warehouse at 7am so my project could be started by 830 the next day. I recommend that anyone looking to remodel go see Ali at Floor and Decor!

I spent $3500 on vinyl plank flooring from Floor & Decor & needed to return 6 boxes that were valued at $310 but was refused by the store at the Homewood Alabama store. It was past 90 days, and I didn't have the receipt, but they were able to pull up the purchase by my phone number, so I only wanted to get a store credit. The manager said the return was denied because the flooring had been discontinued, which was a lie because it can still be ordered online. I was given a phone number for "The Retail Equation" to call and file a dispute. I called them & they said the return was refused because I didn't have a receipt, not because the item had been discontinued. I wish I had read the reviews on this company before I bought from them. They have a 1 star rating with BBB. If I could give the a 0 rating, I would.