Floor & Decor

Recently my fiancé and I went to the store in Tampa Florida looking to design our new bathroom remodel. We needed shower walls, shower floors and bathroom flooring. It was a task that I wasn't quite sure how to put together. Kelly was terrific. She gave us design tips, recommendations, skilled know how and her honest opinion. I felt very good about the choices we made. I would encourage anyone looking for choices to get with her. Ask for Kelly Shabott. You can't go wrong.

I ordered 6 boxes of tile that came to $345.41, the carrier delivered only 3 boxes of tile to me and most of those tiles were heavily damaged. All I'm getting from the Customer Care dept of Floor and Decor is that they are working on my damaged boxes and will get back to me but no one ever does, you have to call them and they continue to brush you off and say they are looking into it. It's not that hard to understand, I paid for 6 boxes and you gave me 3 broken boxes and you are trying to avoid refunding my money. This company is a nightmare to work with, I paid a $4k deposit to a tiling company and they are due to start work and I have no tile and no money to buy more tile, just stay away from these people.

Joel Fontanez Sales Associate, was very professional, well informed about solid wood flooring, and pleasant to do business with. Mr. Fontanez was very patient and made sure that I was totally satisfied with the selection that I purchased. I would refer him to anyone who is interested in buying flooring from this store. This was a stress free experience.

I am building a home and needed tile for 4 bathrooms. It was a lot of deciding and a lot of coordination. EVERY step of the way I was helped by a wonderful crew. Thank you to Alyse, Alex, and Jessica at the Austin Parmer location at Tech ridge. I had to get tile from 4 different locations, but it did not seem to be a problem for this amazing team.

Yesterday I went to Floor & Decor in Cedar Park, Texas and met a Salesman Derek.
Derek was just outstanding with all the help and suggestions for my bathroom remodel. He took all the time in the world to make sure l was completely satisfied with my purchases and l had everything thing l would need to complete the project.
Also a big hands out to Tonya Price for her directing me to this store!
Tom McGowan

Placed and PAID for a $3,200 order for re-do of 2 baths. Contractor did pick -up of order. Was shorted a box of floor tile on pick up. Contractor did pick up and when he arrived at our home he realized he was 5 pieces short of floor tile. We called that day-- 12 times-- but no one answered. Next day, a Saturday we were able to speak to Charlie the warehouse guy. He said he would have to look at the Security tape and he'd get back to us. I suppose implying our contractor was dishonest. Its now Wens and haven't heard from a soul. Placed 17 more calls--no where. Literally no one answers the phone here. Was told that store manager would reach me. Nothing. Terrible shoddy business practices. My contractor is a decent honest guy. Who needs this aggravation Buy elsewhere.

On 6/10/2023@ 10:15 in Virginia beach blvd. Store poor service at the checkout because one register open and there's two employee helping One customer and then when they take the next register the employee didn't know how to finish that customer fast and also she had to ask the other register to help her and leave her register and help her and then a third one when he comes to open the register the register it has issue with logging online so I had to leave what I'm buying and leave the store!

I would give this company zero stars if I could. I attempted to call 7 times before I visited from a distance. I was never able to talk to a human being. Why would anyone place an order with this company if they won't even speak to you BEFORE you give them your money?

Floor and decor is the best and only place to get flooring. At all of the locations I have been the product is the best as well as the customer service and management. Prices are extremely affordable too. Would recommend to anyone who needs flooring in their home.

I was in the store to pick out tile and heard the WORST management conversation with an employee... I walked out after hearing this horrible conversation to an employee from someone in charge... no wonder when i come into this store i dont see the same faces... can only imagine the turn over under this kind of management.

They took 6 weeks to process my order after I paid and then when they eventually responded to me, they said that the tile was out of stock.

I was willing to wait until the tile was restock, but they didn't even care! They said they will not fill the order and simply mailed a cheque. So here am I, 10 weeks after placing my order, no tile and no communication.

The manager Cynthia is AWFUL. I never expected in all my life that a company could be so poor in service.

Please DO NOT BUY!

As I only needed bathroom tiles, I was overwhelemed by teh scale of Floor and Decor so I asked one of the associates for some help. Although we had to wait a few minutes, james gave us his undivided attention and helped us pick wall tiles, floor tiles and tiles for the shower floor. He also advised on some other details we had not thought of and was charming and interested throughout.

I had the pleasure of working with two wonderful and helpful customer service reps Jalin and Wince. Jalin helped me design my entire bathroom, he was so polite and so helpful even though I was so indecisive and didn't really know what I wanted. Wince was so helpful with pricing and telling me where to find things I needed, and he helped me put everything in my car.

Went to Floor and Decor today and our sales person Christian assisted us with picking out our choices and grout. He was a pleasure to work with. He listened to our needs and provided a great experience. We will definitely be back for our next project.

Search 3 months for flooring. Employee Luther took his time and shared his knowledge about flooring enough to satisfied me in my selection. Learned a lot from Luther. When looking for flooring visit Floor and Decor and ask for Luther.

We spent a hour with Sapphire at their location on Highland Ave. She was really fabulous in listening to our needs and helping us choose flooring, a vanity, and all things needed to install our purchases. She ordered what the store did not have in stock. We returned today to pick up our order, and everything was great. Shane helped us determine necessary tools and materials for the job. We are rehabbing a whole house ourselves, so we needed lots of supplies and advise. We live ten minutes from Lowes and Home Depot and drive thirty minutes to Floor and Décor. Worth the travel time every time. Sapphire and Shane are excellent, as is their whole staff. Shane told us to call him to help load after check out but Brian beat him to it. When was the last time you had people offering to help load so eagerly? Great people!

I am very happy with the employee Danny Kirby for helping us to choose all the material for my bathroom and more than anything for his patience and good attitude and for accompanying us to my truck to upload all the material, thank you for being so kind.